Bertorelli in Northumberland

Nice relaxed well spaced coffee stop with small meals and delicious cakes. great for a chilled drink indoors and a nice dog friendly stop outdoors.

We went here three times during our stay. Found the ice cream delicious, the breakfast tasty and the coffee was lovely. Staff were very friendly and the atmosphere was just right for us. It’s a very traditional place and worth a visit

Amazing ice cream, but 50p for a cone for the dog is taking the p**s We didn't stop for coffee as intended as they are not dog friendly inside

visited here today and asked about the allergens. I was told we do not know what is in any of the ice cream. I said I needed to know due to my daughter having a nut allergy however the lady still maintained it's a secret recipe so I could not be informed about the allergens. Im shocked that I've just had this conversation and id highly suggest you read up on the legal requirements for people with allergies.

What a depressing place, surly staff, they close at 4.30, I got there before 4 and half the place was closed for them to clean which meant that their customers were shoved into the other half which felt like a mix between an old people’s home and a BR waiting room. Strangely the coffee was perfectly acceptable. Clearly the staff have no interest in the success of the place. Not a place to bother visiting.

Called in here with my sister who was staying in Newbiggin for days We ordered coffee and scones well the coffee was not brilliant has for the scones seemed has been in freezer or fridge came very cold and the taste was not that good infact we left them

The people who run this place are still providing a level of service that has disappeared everywhere else. On one occasion when we went a lady with her daughter, who seemed to have learning difficulties, entered and left without ordering because it was busy. The guy who runs the place went after her and asked her how he could help, offered the facilities if they needed them and asked them to come back when it was less busy if they wanted to. Won’t eat anywhere else when I’m there now. I have a daughter with learning difficulties and it’s a trial sometimes - respect to the owner/manager. The food and coffee are also excellent. Ice cream is delicious.

Lived in newbiggin for 5 years now and never been in Bertorellis for food before. Never be back again either! Ordered a full English breakfast & a latte, husband just had a latte, they weren’t very hot the drinks either! Took a while for the breakfast to come I then had to ask the young lad to bring butter for my dry toast! And if he could bring sauce, which is what you would expect to be brought without having to ask! Also no serviettes offered had to ask for those too! Customer service non existent & I feel some businesses have become complacent when they have been there for a long time. The quality of the sausage & bacon was not good either, sausage was under cooked! The fried egg was solid & falling to bits! I can make a better breakfast myself. I really just don’t get what is going on with a lot of these businesses anymore. Wish I’d taken a picture of it. I’m always the first to praise when something is good, and I always complain when it’s not. I’m getting to the stage in my life I’m fed up & tired of complaining just about everywhere you go now it literally has me drained as it just seems to be the new normal now! Once they have your hard earned cash they couldn’t care a less. I won’t be eating out ever again had so many bad experiences on the odd occasion that we decide to. I’m DONE!!!

Wow, where do I start.... This place was just awful and I'm shocked that people eat here. The food was simply terrible: cheap catering coleslaw, chunks of browning iceberg lettuce, stale crisps, a 'pannini' that actually wasn't and wasn't cooked properly. The flat white was an airy frothy mess of bitterness and the tea was cheap and tasteless. There was a sign on the toilet door telling you to knock because there was no lock. The atmosphere was dreary. I actually thought I'd stepped into the Twilight Zone. An absolute pit of a place.

Visited hete for coffee and cake on a Wednesday lunchtime. Dogs are welcome outside only. Traditional cafe, friendly, efficient staff. Lots of cakes to choose from. Ice cream looks delicious.

Not impressed by the ‘Italian Gelato’. Definitely not great ice cream, as was led to believe, wouldn’t go back

Unfortunately, we had to walk out as we were not allowed to sit at a table. The settees were full and we were told to sit on the bar stools. However, my 79 year old mother has mobility issues and would not get on a bar stool. It was a shame that we wanted to spend money here but the girl on the till was rude and did not want to accommodate us even though there were tables to do so.

Franco and the staff always give us a warm welcome at this wonderful cafe, We have been going to New Biggin for about 6 years now and this cafe is always the first place we visit. Stepping in you feel like you are travelling back in time - it is a pure art deco gem. The cakes and coffee are amazing as is the ice-cream!!

The café is a great looking Art Deco building but sadly the service we received was slow and smile-free. Told to "Wait at the end of the counter for your order to be served." Waited for a very long time before the simple order was ready.

Lovely cafe right by the seaside and promenade in Newbiggin by the Sea. We stayed in the maisonette above the cafe for a few days, which was perfect. The cafe itself was spotless and very popular, serving a variety of light bites, such as sausage or bacon sandwiches, panini, and soup, as well a great selection of home made cakes, and simply delicious ice creams!, and of course, hot and cold drinks. Very friendly staff. The Bertorellis have owned and run the cafe for generations. We would be regulars if we lived in the area.

This place is located adjacent the esplanade. The seawall does impeded views. But a nice place to sit nonetheless. Clearly very popular Splendid looking cakes and ices. But we just wanted coffees - decent barista-style. Good prices

We sat outside and enjoyed the sunshine. My partner had a hot chocolate with all the trimmings which she really enjoyed and I had a can of Coke. I nearly missed the straws on the tray (glasses are not provided but may have been available).

Best coffee and lovely service. Visited every day of our holiday Hopefully we will be back to this delightful seaside town

Visited here three times during our stay in Newbiggin. Everytime was a great experience. Staff really friendly and helpful. Ice creams were absolutely delicious and great choice of flavours every time. Really nice place to sit and relax. Highly recommend.

Stopped here to have a drink, and get supplies. Lovely cafe and staff, the history of the place was very interesting too, lovely photos. Will call again when we have more time, and sample the amazing cakes and their famous ice cream. 😎

We visited on the 25th March 2022 just before 4.30pm as we checked online for the opening times and stated 5pm. When we arrived there was people sitting outside enjoying their ice creams and hot drinks. However we were turn away saying they were closed!!! 3 very disappointed children. If you close at 4.30 you should update your opening Times online. We rushed to get there from blyth battling all the traffic!

Absolutely love the decor in the cafe, it’s brilliant! Staff are friendly. Bacon sandwiches are gorgeous as are the hot chocolates

We were driving along the coast visiting the places featured in Vera. Couldn’t resist an Italian coffee and a slice of cake. Delicious! Great service by the staff!

Very quick polite service. Great food and coffee. Welcoming staff on a cold wet windy morning. Would have liked to try the ice-creams had the weather been warmer.

Fine for a cup of tea and bacon butties but no fried eggs on offer and we don't eat red meat. Also you have to sit outside with your dog.

Friendly staff and good service, also the food was very yummy. I totally recommend the ice cream because it was Delicious!

Very pleasant watering hole adjacent to the beach. Stunning location and attentive service. Just ordered snacks and children's meals but absolutely no complaints about the menu or food quality. Clean and friendly, COVID precautions excellent. Our table was cleared very quickly from the previous diners...

Situation on the seafront in Newbiggin, Bertorellis is an institution. Had lattes and toasted sandwiches whilst sitting outside watching the world go by. Loved it – and definitely worth a return visit.

I sat down with my coffee and ice cream and waited on my wife's Banana Split. Unfortunately it took an age to arrive. Pity as she said it was very good.

What a lovely coffee shop and with fabulous friendly staff who go above and beyond to accommodate the customers

It's been a while since I've had that response; Nothing gluten free. Does all their ice cream really contain wheat? Or is it just a 'can't be bothered checking' response. Either way, won't be going there again - what world be the point! Come on,...

We were staying in Newbiggin for 3 days and visited twice for ice creams. The place was busy outside and in both times we visited but as we were ordering ice creams to take away it didn’t bother us. A busy coffee shop is always...

Lovely little place for lunch. It was a bit of a challenge to get a table for 5 but we managed on the sofas. A range of different foods were ordered - toasties, sausage sandwiches, Cornish pasty, hot cheese scones. The food was really good,...

Visited Newbiggin by the Sea whilst driving on coastal route and needed to stop for food. Very limited choice of cafes available so went in here. Surprisingly busy, only had a few tables indoors (but no sign of cleaning) and ordered 2 sausage baps with...

A 25 minute wait for a average toasted sandwich by which time coffee was long gone. A bit disappointed after reading reviews, place was fairly quiet so no excuse.

A well needed coffee and cake found this cafe by chance . A queue for the loo 🚽 and no loo roll 🧻 staff informed Rainbow cake and apple and almond light and fluffy. Tuna melt panini best I’ve ever had They were busy but...

Visited with a friend and would not go back. As we went to sit down I asked where the toilet was. ‘It’s the door with toilet written on’ was the response from a very off hand lady at the counter! I asked the more pleasant...

On walk from Sandy Bay to Newbiggin we called here, very busy as it was a lovely sunny day but never felt like we were waiting a long time. Organised, friendly and the food was spot on. Brought the dog a fresh bowl of water without even having to ask. Little things mean a lot. Thank you!

Gorgeous day so took a trip to Newbiggin, fancied cake and some ice cream and thought this place would do nicely, surely an Italian should sell good quality ice cream, even if bought in? Three scoops of different flavoured ice cream and I could not identify any of the flavours, the lemon, was not lemon, the strawberry not strawberry and as for the tirimasu, I’ve no idea! Really poor quality, probably the worst I’d experienced anywhere. The cake was similar, friend said it tasted like sand, I tasted and agreed. It went in the bin. This place needs to improve on quality, it has a prime spot and has clearly become very complacent. Also, not sure why they prefer cash to cards, especially in COVID times. Won’t return sadly.

When I was younger, I would come to bert’s when Ella ran it. I was a baby, and I loved the cafe. Milkshakes are iconic. I remember when the horses used to be little rideables in the cafe window. In 1999 I spent my first night alive in newbiggin and a family holiday up to newbiggin became a staple every summer, and the one place that we would always go to would be bertorellies. In 2015 I entered bert’s for the first time since what seemed like forever and so much nostalgia came back. The horses mounted on the walls, and the vintage decor just resulted in me almost bursting into tears. I’m so glad it’s up and running and I will always advocate the cafe for it holds a dear place in my heart and so many memories of my childhood. The milkshakes are still iconic and the ice creams are beautiful. I very much recommend this place to anyone taking a trip up to newbiggin. It can be a little pricey, but it’s so worth it in my opinion.

Located in a prime spot on the seafront at Newbiggin I can see why this place seemed popular.Although not that large, service very slow. Order arrived after about 25 mins. Cutlery was dirty, drinks not piping hot. Scone was served with two packets of flora. Lots of room for improvement. And dog poo around the table. Would not go back or recommend unfortunately.

I don't know if the owners think they are in Venice or Sorrento but certainly the prices are on a parr withe either of these expensive places Two milk shakes and an ice cream float (an ice cream flowing in a glass of lemonade) I know they need to make a living but over £8-50 for three glasses of milk with a blob of ice cream. NEVER AGAIN

Quick ice cream on a cold and windy day.... for old times sake ❤️Bertorelli’s IS Newbiggin ❤️Family history... Father, as a small boy, late 1930’s,living Tyne Side, holidays meant Newbiggin.... rowing boats and Bertorelli....Myself and siblings, early 60’s, living Tyne Side, Newbiggin and Bertorelli’s...❤️Family went South.....Visits home...... Bertorelli’sMarriage.... 1990’s onward.... visits home and, you guessed....Now with kids in tow..... 2020 Still the same 1937 vibe..... please don’t change.... walked in as they were closing, still served with a smile.... superb Ice Cream as ever⭐️⭐️⭐️⭐️⭐️

My family were in Newbigging by the Sea for a week and we went to the Caffe twice, once for takeaway ice cream and the other for sit in coffee and ice cream. The food was lovely (especially the banana ice cream), the staff were very helpful and the place was completely covid compliant with lots of sanitizer and the staff all wearing masks.

Went today. Milkshake nothing more than flavoured milk. Tables were not cleaned between customers and no contact details were taken. Not impressed

Had coffee and ice cream. Our 3 year old appeared to enjoy the icecream but the coffee was 'Tasteless'a complete waste of money. We didn't have cake or scones as the were overpriced!! They have not enrolled on the current government scheme which offers £10 off your meal or a 50% reduction. They were also reluctant to accept payment by card and proffered cash. Rather unusual as most places are preferring card payments due to Corona virus precautions. Will not go back will find somewhere else in Newbiggin for refreshments.

Came here today with my friend and had ice cream there was a big choice to choose from. Sat outside in sunshine, staff very helpful And friendly. Will Visit again

First came here 50 years ago when I was in 3rd Newbiggin Cubs. Pleased to say everything is as great as it was! Up here for a weeks holiday and am aiming for an ice cream a day! Just has to be done!

Great food, friendly staff, very welcoming and delicious Italian icecreams. This restaurant is situated on the promenade with seating and tables outside for those sunny lazy days.

Lovely cafe with very good coffee and great selection of cakes. Staff very friendly, nice to enjoy a break at tables outside (although nice decor inside - especially the old family photos on the walls). Hard not to go in when strolling along the prom !

After spending some time by the beach, I popped in for a cappucino after being drawn by art deco look outside and seeing a few locals sitting outside.The gentlemen who served me was polite, helpful and smiley, and the lady who made my coffee was also friendly and made a nice strong but mellow coffee. I mentioned to the lady that I loved the photos in the area where you collect your coffee and she told me they were relatives of the guy who had taken my order.Now I like a costa like the rest of us, but this is the real deal. Made me fuzzy and warm seeing the people in the photos and sense of continuity with guy working here today looking like he is happy doing it. Thank you for the lovely coffee and smile. I notice when I came to do a review somebody complained about the waitress. I wonder sometimes, if we smile at people they smile back and if we go somewhere looking for a reason to nitpick, if that vibe doesnt come back, because staff and customers seem happy to me. I dont write a lot of reviews, but I was moved to as I really liked this place and the fact I can sit here, on my own, with a good hot coffee and relax. Good job Bertorelli!

Lovely little place. Went 3 times in 4 days. Great service wonderful ice cream and lovely staff. Could not be better

That’s it really, cafe by the prom and beach. Quick coffee and a cheese scone. Very good. Right opposite the band stand and Coble pub.

Visited a few times and never disappointed Hot beef sandwiches today were gorgeous But would also recommend toasties, cakes and the ice cream is to die for Definitely worth a visit

We had the misfortune to lunch here on August the 2nd. To discover first of all that they only took cash was the first black mark. There were 4 adults in our party and a toddler and a baby. Next black mark was only drinks available being tea, coffee, SAN Pelegríno flavoured water or water. This was despite the fact that on display were other drinks like coke and Diet Coke! Should they have been on display if they didn't have them? 3rd black mark came in the form of my tea accompanied by a small bottle of SOUR milk which curdled as I put it in my tea! 4th black mark was the £5 jacket potato was child sized and over cooked! 5th black mark was there was no toilet paper in the ladies toilet and the empty bin suggested there hadn't been any all day! A very disappointing visit which will never be repeated nor will I be recommending it to anyone else!

4 adults and 2 children in our group for lunch. The service was excellent, the food delicious. They took into account allergies correctly, (you would be suprised how many places don't do this). Nothing too much trouble and we chose the comfortable sofa seating area. Will defiantly return.

Lovely coffee , bacon sardines and cheese N onion toasties. Only negative would be the rude blonde waitress.

I have been to Caffe Bertorelli’s a few times before while cycling the Northumberland coastal route and found the cafe a lovely hidden gem located right on the sea front in Newbiggin. We always found the staff warm and friendly and offered a lovely selection of cakes, coffees and tea’s. Ideal for a nice pit stop on our journey. The only criticism I could observe is that the cafe offers cash only with no card facilities.

Called in for coffee & cake, the cakes & ice cream were lovely but the service could do with some tweaks although they were nice girls. There were only a few tables in yet the staff who were not busy still put your order on the end of the counter & then shout across the whole cafe so you have to go up & get it. Obviously how they’ve been trained but didn’t seem necessary rather than bringing it across. I also don’t understand why they haven’t invested in a card machine it’s 2019 & so many people don’t carry cash! Few tweaks to make it much better x

I have been visiting Bertorelli’s ever since I was a kid, it was my favourite place in Newbiggin. Since it’s been refurbished I’ve been back a few times and i will continue to return for years to come! The ice cream tastes as good as it always has and now comes in a range of different flavours, it brings back so many childhood memories.

What a lovely cafe with the tastiest ice cream, and a great atmosphere , worth a visit after a walk on the beach

Nice cafe in prime position selling delicious ice cream but terrible coffee. Neither myself or my companion could drink it - really really shocking. The staff need to be taught how to make decent coffee or purchase a new coffee machine.

Went down newbiggin sea front for a ncie walk along the beach and stopped in for a coffee and ice cream on the way back. There was a selection of about 8 ice cream flavours that were very nice but it was 2.60 for a waffle cone with *a* scoop if ice cream. Comparing that to some others that are similarly priced but they cram the cone with a couple of scoops, it was a bit stingy.

Lovely place - very clean. Unpretentious - normal humans clearly like it. It had a good range of cakes, the coffee was fine - no complaints. On a warm, sunny day, sat outside watching the world go by, it would be grand.

Wonderful dance of homemade ice cream and cakes .Beautiful and yummy , lovely surroundings and so relaxing . Great staff Too!

Called in today for just a coffee but was just perfect! Great staff. Tasty drinks and great ambience. Will return.

I really like this place. The ice cream is delicious and they order you really quick. Also the good thing is it’s right next to the sea.

I popped in here in on a chilly and blustery day.

We call regularly and are never disappointed. Lovely coffee and the best bacon sandwiches served by lovely staff.

Popped in for coffee after a particularly sad day organising a funeral myself and family members only to be met with appalling attitudes from one particular staff member...the coffee shop was only half open as they were cleaning the other half (it was 45 mins to closing time!) we often go to bertorellis and have eaten there a few times and staff are usually lovely and friendly but I'm afraid myself and my family won't be returning.

Friendly staff ,clean and tidy cafe and delicious Chocolate Cake, however it doesn't take cards, cash only which is inconvenient, and even though the cake was very nice it's definitely overpriced ,

Fantastic coffees and cakes in a wonderful caffe! And of course they do ice cream too, but due to the weather did not try one!

Art Deco building situated right on the seafront with beautiful views, outside seating for warm days and a very retro interior full of old photos and artefacts this is a lovely place to stop off on a walk along the prom.

Frank and his staff make you feel welcome.Service is quick and they do great coffee Location is great,just a few steps to the beach.

Lovely coffee and ice cream in this fab cafe. Frank and his staff can't do enough for you l. Will definitely be going back soon

We spent a week in Newbiggin and had coffee here most days. Lovely coffee and friendly staff. There is plenty of outdoor seating too. The decor is very traditional with old fashioned games on display.

We visited Newbiggin for a short break and bought tea coffee and ice cream to take to the beach. The Ice Cream was just delicious! Our kids loved the lucky scoop(?) flavour and I had the mint choc chip which I can honestly say was THE best ever, with big choc chips We went back twice and I'd go back to Newbiggin for a cone from here again! 100% recommend.

Fantastic ice cream with a wide choice of flavours.

Great cafe and amazing bacon sandwich, serve friendly and polite. Great value considering just off the beach

Newbiggin is a lovely place and this cafe is a delight. The coffee and scones we had were just right (although I would have preferred a better quality jam). So nice not to be faced with the usual chain coffee which is far too big and far too expensive.

Such a friendly place. You get a very warm welcome. And the coffee, toasties, cakes etc are decent too.

We were looking forward to trying this place. When I arrived I needed to quickly make up a bottle for my baby and asked for 2oz of hot water directly into the baby bottle, which I offered to make up beside them at the bar, as I know places can be funny about handing out hot water. They refused to give me hot water altogether and we had to leave so I could find somewhere else to make the bottle. Not a baby friendly feeding restaurant.

Three of us went here last Wednesday just for drinks. I had hot chocolate, my Husband had a Cappuccino and our Cousin had an Esspresso, the Cappuccino my Husband said was very nice, my Hot Chocolate just ok, it was rather lacking the chocolate, mind you I have had worse in other places, our Cousin’s coffee rather strong and gritty. The place itself was lovely and the staff excellent, everything was lovely and clean, the scones and cakes looked yummy, all scones and cake portion were all £2 each. Beautiful walks along the prom, with lots of lovely dogs out and about. Newbiggin itself was beautifully clean and people very friendly

Love visiting this cafe, Frankie is such a top lad! I love how they keep the 50s ice cream parlour theme.

We frequently visit this cafe for a coffee as its ideally situated on newbiggin sea front. I was very impressed by the owners handling of some young boys who were in during my visit. He treat them with great respect and went to great lengths to make sure the youngest (who had less money) still managed to get something - it was a delight to observe. His genuine, friendly demeanour shone through as always. Coffee was piping hot and the usual good standard. Toilets very clean as usual.

We completed the Newbiggin park run and piled in here with a lot of other runners. The staff were quick and courteous. There was lots of room to sit in comfy chairs and sup on the excellent coffee. Highly recommended.

Friendly staff - great coffee and cake plus excellent ice cream. A real asset to Newbiggin! A reallly nice location and beautiful outdoor seating facility. 😊☕️👍

On a hot day, this is exactly what was needed. Great ice cream and the iced coffee was also excellent.

Having walked along the sea front we need a cuppa and spotted this café . Very friendly staff, good cup of tea, I had an Earl Grey with some very nice sandwiches. Good Value for money. Only drawback was half the café was closed, they were due to close totally in about half an hour, and the other half was being cleaned, bit noisy with the vacuum going. I guess that’s the process of getting a late cup of tea

Un buen lugar donde parar para una copa y un aperitivo. A mitad de camino a lo largo del paseo marítimo y cerca de la calle principal. Personal amable y buena relación calidad-precio.

El personal y la ubicación muy buena, junto con café y aperitivos hacen de este un excelente lugar para tomar un descanso. Para probar su chocolate brownie en una delicia.

Fuimos allí el 2 de agosto como una pareja y lo disfruté. El café estaba limpio y agradable y los camareros eran muy agradables. Yo tenía un queso sandwichera, que era muy agradable, entonces ambos teníamos un helado para llevar. En general, una experiencia agradable.

Yo solía venir a este lugar cuando era pequeño y tenía gratos recuerdos de toque retro y no ha cambiado un poco!

Visited on a Saturday afternoon , only popped in for a coffee and a bacon sandwich , service first class , polite and friendly , good atmosphere in a retro cafe, would like to visit on a Saturday night would imagine it to be a cracking night, will defineatly be returning

VERY nice coffee in a retro style cafe. Walls are full of old photos of the family and cafe. Staff all polite.

Had cheese x onion toastie, salad, coleslaw, chrisps. Dog was given treats and lots of attention. Very friendly staff, lovely food.

80 years agoThey do the same ice-cream that they have sold for 100 years us some new flavoursFriendly staffRather lovelyYou can get tea and coffee too

What a wonderful little cafe this is. Great atmosphere with its old family photos, some great Art Deco features, and it's wonderful big easy chairs and sofas. The food was excellent and the staff friendly.

This is a family run pure Italian icecream and coffee shop. Almost every flavour of icecream you could mention. I've had baileys and Turkish delight flavours before. Frank Berterelli is using his family's recipe and coffee.

Nice little place, right next to the beach. Homemade ice creams are definitely recommended! Good service, too