Based on 1.103 opinions finded in 1 websites
Opinions
We visited the restaurant for my daughter’s birthday. We were greeted with a warm welcome and my daughter was seated with her friends. The staff were very attentive and friendly. They really made an effort to make the meal special. The food was fabulous. We will definitely return.
Nicola B . 2024-08-25
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We came for lunch after doing the escape room and were greeted by Connie who was very welcoming and engaging with the kids. The food arrived quickly and was really tasty. I had a voucher for a free main (for signing up to the newsletter) so the bill for 2 adults starters, main and pudding and 2x large kids meals was just over £60 which is more than reasonable. We would definitley eat here again. Thank you
CatherineTwinMum . 2024-07-28
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A lovely meal, all the food was tasty and hot, big portion sizes. Desserts were great and brilliant service by Alice, couldn't have had a better experience
Hannah P . 2024-06-21
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Wouldn’t recommend at all. Me and a few friends shared the calamari which was a mistake there was no fish in it, it’s pretty much batter may as well have gone to the fish and chip shop and ordered a portion of scraps. So for nearly £9 it wasn’t worth it at all. The carbonara was meh nothing special about it and the bacon was just clumps of fat and not meat. The vegan risotto was just rice not a risotto no sauce or anything just rice and peas. None of the food that came out was particularly warm either the menu is lacking I must say. Good selection of starters but for a chain Italian theres not many pasta options at all and for vegetarians you have one pasta choice unless you get a vegan dish which is dry pasta or plain rice and peas. Will not be returning. Only thing good about the place was the service the waitress was lovely and accommodating when we had questions about the food and preferences.
Chloe D . 2024-04-25
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Lugar muy agradable para cenar. El personal muy atento y simpático ( el hombre que nos atendió fue divertido y pendiente de nosotras en todo momento). La comida rica.
Begoña G . 2024-03-15
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No hemos estado aquí en mucho tiempo porque nuestra última visita no fue buena, sin embargo, las cosas fueron mucho mejor esta vez y no dudo en recomendarlo aquí. Estamos discapacitados y esto lo notó un miembro del personal que no solo nos abrió la puerta, tan pronto como estuvimos adentro nos dirigió a una mesa de fácil acceso. Nuestro camarero era encantador, amable y educado. La comida era muy buena (aunque creo que el whitebait estaba un poco recocido), porciones generosas y una buena relación calidad-precio. Esta vez no tuvimos problemas con los postres, lo cual fue agradable. Al pagar nos dieron algunos cupones de descuento para la próxima vez y espero aprovecharlos.
OctopusApple . 2019-12-05
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A very good experience, we had a slight issue, but the whole team could not have been more apologetic! Connie was fantastic, wonderful food and great service. Will definitely return 👍🏻
. 2019-04-30
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Entramos y nos saludó una chica joven que nos acomodó. Ella cogí mi hijo una silla alta y se ofreció para conseguir que los colores con los que jugar. Un rato después ella agarramos las bebidas y luego tomó nuestra orden de comida. Ella interactuando con mi hijo y hacía un gran esfuerzo. Nuestra comida fue traído en maravilla por asumo un gerente así como el miembro del personal que eran ambos increíblemente amable. Lo que es estupendo ver a todos los miembros del equipo a otros clientes, y poner primero. A pesar de ser relativamente ocupado nos hicieron sentir como los únicos en el restaurante. Pedimos nada era demasiado problema. La comida era absolutamente fantástico - recomiendo encarecidamente un calzone incluso hicimos espacio para budines. La masa de galletas es increíble! El personal era increíble y sin duda comer aquí más a menudo. Lo recomiendo altamente. ⭐ ️ ⭐ ️ ⭐ ️ ⭐ ️ ⭐ ️
Matt R . 2018-01-06
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Had a lovely meal here at Bella Italia , beautiful food and a wonderful waiter geared! Will definitely be coming back soon.
helenarchibold . 2017-01-21
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Food quality fantastic and well cooked and certainly delicious will defineately be returning, customer service second to none
STUART W . 2016-08-29
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1033 Opinions
We were served by Soufyane who was the perfect host - smart, extremely friendly and totally professional. The food (we opted for the two-course lunch) was superb: fresh ingredients, beautifully prepared and served. We had a glass of red wine which complemented the food perfectly.
627 Opinions
Unfortunately did not have a great experience here due to mistakes that could have been avoided, we booked a table for a work celebration there was about 20 of us, we preordered based off the menu online. I had preordered penne marinara from their online menu, as I am from England I understood that this was just a tomato pasta sauce, and there is nothing on their online menu to suggest marinara is seafood, however I received a penne pasta with tomato sauce and seafood. My sister is allergic to seafood and I don’t eat it to keep her safe. I told them I didn’t order seafood penne, he became angry and shouted at me that I did, I asked to see the menu when he showed me, that’s when we all realised their online menu is different to the one in the restaurant, he brought me a menu to say marinara is seafood, but this is not mentioned on the online menu we used when we preordered, and unfortunately being English and not being Italian, marinara in England is just tomato garlic sauce not seafood like it is in Italy, my fault for not knowing marinara means seafood in Italian but the manager or owner who was serving us just began shouting at me. A female waitress apologised and moved him away from me and brought me just a tomato penne pasta said sorry again and understood what had happened and fixed the issue without an issue, clearly a mistake on both parts. After I’d eaten it the angry manager came over and asked me how my seafood pasta was sarcastically. 3 or 4 of us preordered the online menu tomato garlic bread to start, and one of us ordered a tomato garlic bread for their main. But when it arrived in the restaurant it was a plain garlic pizza bread, as their menu in their restaurant is different to the one online and doesn’t include tomato. Also despite pre ordering two of the starters were missing and had to be chased up 10 mins or so after we had all eaten our starters and the same happened again for our mains, two were missing and a side of chips which we had to chase up. We spent about £582 and just didn’t feel we had a good experience despite pre ordering and we even brought our pre order on a document with us to make sure we were organised when we got there. Food was excellent however and we had a good time. Just a shame to be shouted at in a restaurant by the manager at what clearly was a genuine mistake, as I don’t speak Italian.
4616 Opinions
My experience at this restaurant was very disappointing, mainly due to the poor attitude of one of the servers. I came here with friends to celebrate a birthday and wanted to light some birthday candles. The first time I asked a server if they had a lighter, as we wanted to light the candles, she coldly replied, "No," with no further explanation. What confused me was that every table in the restaurant had candles burning, so it was clear that there were lighters available. Later, we asked another server, and she was very friendly and happily brought us a lighter. The other servers were all very helpful and polite, which made it even more frustrating that only one server’s attitude was so negative, affecting our overall dining experience. While the restaurant's ambiance and food were great, the inconsistency in service left me with a poor impression. I hope the management can address this issue and ensure that all customers receive friendly and professional service.