Alys Bakery York in York

This restaurant was a great find. Food was excellent. We had a mixture of steaks, fish and pasta dishes with a lovely side selection of vegetables. All cooked to perfection. Dessert's were good to. All reasonable priced. Would recommend Silvano's.

We were served by Soufyane who was the perfect host - smart, extremely friendly and totally professional. The food (we opted for the two-course lunch) was superb: fresh ingredients, beautifully prepared and served. We had a glass of red wine which complemented the food perfectly.

Unfortunately did not have a great experience here due to mistakes that could have been avoided, we booked a table for a work celebration there was about 20 of us, we preordered based off the menu online. I had preordered penne marinara from their online menu, as I am from England I understood that this was just a tomato pasta sauce, and there is nothing on their online menu to suggest marinara is seafood, however I received a penne pasta with tomato sauce and seafood. My sister is allergic to seafood and I don’t eat it to keep her safe. I told them I didn’t order seafood penne, he became angry and shouted at me that I did, I asked to see the menu when he showed me, that’s when we all realised their online menu is different to the one in the restaurant, he brought me a menu to say marinara is seafood, but this is not mentioned on the online menu we used when we preordered, and unfortunately being English and not being Italian, marinara in England is just tomato garlic sauce not seafood like it is in Italy, my fault for not knowing marinara means seafood in Italian but the manager or owner who was serving us just began shouting at me. A female waitress apologised and moved him away from me and brought me just a tomato penne pasta said sorry again and understood what had happened and fixed the issue without an issue, clearly a mistake on both parts. After I’d eaten it the angry manager came over and asked me how my seafood pasta was sarcastically. 3 or 4 of us preordered the online menu tomato garlic bread to start, and one of us ordered a tomato garlic bread for their main. But when it arrived in the restaurant it was a plain garlic pizza bread, as their menu in their restaurant is different to the one online and doesn’t include tomato. Also despite pre ordering two of the starters were missing and had to be chased up 10 mins or so after we had all eaten our starters and the same happened again for our mains, two were missing and a side of chips which we had to chase up. We spent about £582 and just didn’t feel we had a good experience despite pre ordering and we even brought our pre order on a document with us to make sure we were organised when we got there. Food was excellent however and we had a good time. Just a shame to be shouted at in a restaurant by the manager at what clearly was a genuine mistake, as I don’t speak Italian.

My experience at this restaurant was very disappointing, mainly due to the poor attitude of one of the servers. I came here with friends to celebrate a birthday and wanted to light some birthday candles. The first time I asked a server if they had a lighter, as we wanted to light the candles, she coldly replied, "No," with no further explanation. What confused me was that every table in the restaurant had candles burning, so it was clear that there were lighters available. Later, we asked another server, and she was very friendly and happily brought us a lighter. The other servers were all very helpful and polite, which made it even more frustrating that only one server’s attitude was so negative, affecting our overall dining experience. While the restaurant's ambiance and food were great, the inconsistency in service left me with a poor impression. I hope the management can address this issue and ensure that all customers receive friendly and professional service.