Beefeater Grill - The Longwall in Oxford

My worst dining experience ever. Despite booking two months in advance for a Christmas staff party, I was told that two of my three pre-ordered choices (main meal and dessert) were unavailable. The tomato soup starter was obviously tinned, not fresh, and the crust on my sweet potato pie (my main course) was burned on top. The vegetables were overcooked and the roast potatoes were quite obviously cooked from frozen. The fruit crumble for dessert was sickly sweet and the fruit was not fresh. All of the for £30 - a complete rip-off. My advice is not to go anywhere near this place and head for the Cowley Road where you will find restaurants offering excellent value - unlike this shambolic Beefeater.

Me and my best friend were greeted at the start of the morning by this lovely man called Sean. He was extremely cheerful and helpful when we arrived till we left and he’s a credit to your team!

Ann marie very good service nothing to much trouble all enjoyed our lunch . Thank you lovely start to xmas preparations.

Had a lovely time excellent customer service food was perfect and always hot . Paula my server was very professional and helpful will definitely come again for breakfast ☺️

We were staying at the premier inn for one night, we came to the Beefeater for dinner at 19:00 and waited approx 10 minutes to be acknowledged. We were met by a very abrupt female, who I was later made aware was the manager, who told us that as we hadn’t booked we would not be able to get a table for two as they were very busy and had no space. We were welcome to find a seat in the bar area when we asked if we could just have a drink, and were told “good luck with that!”. Within 2 minutes of standing at the bar a table became free and within one hour the pub was practically empty! Needless to say we did not purchase any food there as were not made to feel welcome from the off! Very bad management considering we were staying at the premier inn which is connected to the Beefeater.

Amazing service from Sean and his team thank you ! You made me feel extremely welcome and valued as a customer. I stay on business regularly and the team always go above and beyond

Great breakfast and friendly staff (especially Sean) goes out of his way to help you Been using this place for a while now and always great

The breakfast offering is decent and diverse, so it's easy to find something for whatever mood you're in; I was able to change it up on all 3 mornings. I particularly like the sausages. The service was great - shout out to Sean who greeted me with a friendly smile each morning of my stay.

Great atmosphere, attentive staff, delicious food and all reasonable price. Thank you for a pleasant and most enjoyable evening meal

We have been coming here for years, as always Sean’s services was friendly welcoming and attentive. Thank you for a relaxing afternoon.

Oh my ! Never again . I had smothered chicken, smother I was lucky to see it. The bacon was larger than chicken and never been so pleased to have bbq sauce it was so dry, this came with 11 fat chips and a side salad that you could fit in your eye socket. Staff were smiley

Went for food here a week ago and Rebecka one of the young waitresses there was an absolute delight! She was so helpful with helping me out (as I am vegan and can be very fussy when eating out) She took the time to ensure everything was good for me when my meal arrived as well instead of doing the usual quick check in which was so kind of her! Couldn’t be happier with her service!

We came here for a evening meal with our son We was served by Russell who was very polite and helpful he was doing a few tables when we was there we found him to served our drinks and food as soon as he could he also check if we wanted any more drinks or water few times and when our main meals come if we wanted any sauces to go with our meals . all our meals were good and hot .

Mixed review, having breakfast here the food was delicious, staff attentive and actively checking on patrons. Our evening meal a whole different story, the manager was rude, the waiting staff looked like they couldn't be bothered and the glacial pace they moved and never checked on guests, plus the food was just ok!

Food was ok but the service was very good. Our waiter Russel was very attentive even though he had to clear up after a large and very messy table next to us. I had a birthday voucher from Beefeater and when we were leaving Russel gave me a card and chocolates which I thought was a nice gesture.

Loved it. Nice atmosphere and great food. Special thanks to Sean for being so helpful and kind. We will go back there for sure.

Hello, I'm a chef and I think the breakfast is excellent, very fresh and you can see that they use quality products! There is plenty of variety from their English breakfast, continental and excellent coffee. The wonderful attention accompanied by the welcome and supervision of Sean, who is very attentive and friendly, I recommend the breakfasts at Beefeater

We went for a Mother's Day meal. We were served by John (from Canada), and the service was amazing. We never had to ask for another refill or anything. He just knew what we would be asking for and did it before we asked. It just arrived, and he was so respectful. Next to Paula and Sean, John is their best server by miles. The food was good as well.

Great service by Russel! Enjoyed a burger chips and chocolate brownie. Service was quick and with great energy!…………..

Great food great service Ann- Marie was great A++++++++× Drinks people service was top notch would highly recommend. Will be back.

I was just looking at the reviews, and noticed that Anne-Marie gets mentioned, and so she should. As I have been staying for work commitments, over the last weeks, it's always nice to see her friendly smile, she is always, attentive, efficient, helpful, and professional. Her level of customer service is excellent. Please thank her.

Lovely food and amazing service! Food quality was excellent and Ann-Marie was so lovely and friendly and very attentive.

We had lunch yesterday and the food arrived in good time time, was hot and delicious. Anne-Marie was our waitress and as always she was on point. She is a great asset to The Longwall Beefeater.

We had a great Sunday roast, as always. Anne-Marie was our waitress and was very friendly, helpful and efficient. We will return.

Lovely meal! Enjoyed our evening especially Ann-marie’s service. She is always so helpful and friendly, very attentive! Shes very hard working and always has a smile on her face. Thank you!

Lovely meal and a really helpful and friendly waitress. We come here regularly and have always had a positive experience.

Food was good. Waitress Ann Marie was lovely and very efficient but other staff not as attentive and slow. Busy on a sat night.

A lovely meal with great service. Ann-Marie was friendly and attentive. The food came quickly and was hot and delicious.

Ann Marie was a very good server. Happy, smiley and polite. Meal was also very good. We didn't feel rushed. Nice atmosphere.

Ann-Marie was such a fantastic waiter couldn’t ask for anyone better, she made the time we spent here very welcoming we will be back soon

Fantastic service Ann- Marie friendly and helpful Great meal thanks ☺️ Lovely atmosphere Will come back ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️

Anne Marie is very friendly and accommodating for all our needs. Always done with a smile on her face even under pressure with lots of customers.

We had dinner in the Longwall on a Saturday night as part of our sons birthday weekend. Ann Marie served us and was a great waitress. She was polite, helpful and efficient and a pleasure to deal with. Thank you!!

Having had a meeting in the Cowley area I wanted a meal at a local restaurant. I'd had the Longwall Beefeater recommended to me. We'd eaten at other Beefeater restaurants and found them acceptable. I looked at Tripadvisor and saw that the reviews over the...

Ann-Marie was warm l, welcoming and attentive. A hassle free evening. Thank you. I haven't ate at Beefeater since I was a child. It felt very nostalgic.

Good basic restaurant, nice Sunday lunch. We had steak and fries and cheese coheres chicken breast. Ann-Marie was a welcoming and efficient waitress. Thanks!

Thank you Anne-Marie. Your warm smile made me feel very welcome and I appreciate your consider and attention to detail while tending to us.

Lovely meal. The waitress, Anne-Marie, was delightful as always. It's a great go-to place for families and couples. Delightful!

This is the first time that we have visited this one as we normally go closer to home and it did not disappoint. It had a nice, pleasant and quiet atmosphere and Ann-Marie was extremely helpful, polite, friendly and lovely. The service provided by Ann-Marie...

Pub was ok for a drink. We booked a table for 2. It took a while to get seated. Once seated we realised we were under a cold fan and asked to be moved. The waiter said he could turn it off. 10 minutes later...

Staying at the adjacent Premier Inn we had the meal deal and ate in the Beefeater. Our waitress Anne-Marie was very helpful and couldn’t have done more. The food was nicely presented, well cooked and great value for money. It’s hard to beat a Beefeater.

Ann-Marie was lovely and very accommodating. Many thanks! 5 ⭐️ The food was lovely. Atmosphere was nice, nice and quiet for a Friday evening.

The service we received from Russel at dinner tonight was excellent. The Food and drink was served promptly. Many Thanks

Great meal. I am gluten intolerant and they have a separate menu for gluten Free options. For once the food was really good. All the other meals were equally enjoyable apparently.

Waitress named rebekah she was lovely and very attentive food was nice and very quick will defo be coming again 😁😁😁😁😁😁😁

Table booked for 20:45, face to face in the restaurant that morning. On arrival, prior to 20:45 we waited 5 mins to be seated, to be informed that the kitchen closed at 21:00 and the Manager was called. The Manager being particularly unfriendly and unwelcoming...

Great service by Rebecca, very attentive and friendly. The food was very nice a reasonably priced. Would definitely be back.

Lovely evening meal with friends. Kylie very informative and good service. Meal very nice. Pudding excellent. Good value

Rebekah was very good for my party of 16 for my wife's 50th birthday, very attentive and helpful also friendly.

Thank you so much to Sean and Anna and other staff for being always kind and polite. It was always nice and good breakfast . Service you have provided was amazing. King Regards Room 3

Had a lovely dinner with my wife. Jay was phenomenal with his service and knowledge. Served us with fantastic food. Will come again with my family.

We got welcomed as we walked in by a lovely gentleman called Sean. He was very bubbly and the perfect face to see when we entered the restaurant. The food was amazing and the service even better! Would definitely come again.

Ate here for dinner and breakfast whilst staying next door at the Premier. My two course dinner was ok and the service was good. There was an embarrassing mix up between the hotel and restaurant regarding the meal deal offer I had booked. Quite frankly...

Family breakfast before school starts again. Sean seated us and recognised us from a previous visit, also offered us the reward card. Good selection of food, I feel it could be hotter coming off the hot plate. Great value for money when kids eat free....

The breakfast was delicious and everything was great. It wasn't overcrowded. We just walked-in for breakfast with my wife and we seated immediately. This was the first time in Beefeater. We were served by Sean, who was very friendly and helpful, he explained everything and...

The service from Lewis was excellent he knew the menu and was able to advise us. He was polite and friendly, and nothing was too much trouble he is an asset to the Longwall Beefeater. The drinks and food came out promptly, and we'll presented.

Great place, Russel who served us, brilliant.. Working hard good service, in fact the restaurant looked good would recommend.

Staying at Premier Inn,Cowley to visit family. Xmas Eve ate at restaurant, excellent service, food good, staff very good, nice relaxed atmosphere after long journey. A good experience had by all, a good start to Christmas.

Excellent and the right attentive service from Russel and worthy of a tip. We have used this restaurant over a number of years.

We had our yearly festive meet up some of the ladies of the family , we all had a great time , the food was good. Had calamari to start I really recommend it. And mixed grill main was huge it defeated me . Lol...

OMG these guys are quite literally the best!!!! The service I received here today and in the many frequent visits previously have been TOP quality.both in service the well kept presentation of the restaurant the excellent breakfast in variety and environment I Love them.

Christmas Dinner with the family was great. Russel our server was very attentive and looked after us very well. Food as usual was good and Russel made sure we had drinks all the time.

Here on a lastminute booking due to work commitments. I usually only book a premier inn if its got a beefeater alongside. Low and behold this beefeater didn't disappoint. Great food, good beer and lovely staff. Rebekah was my host this evening and it was...

Food was lovely. Great service from Rebekha. Would definitely recommend coming here if your in Oxford

Terrific customer service from Anne-Marie. Will always recommend for solo, family and eventful nights!

Festive meal lunch , nothing festive about it. Couldn't hear the music, lacked atmosphere. And the person serving us the manager (female) very rude. Didn't like her sense of humour. And the food was bland , cold and chicken was pink inside , the cheese...

Russell’s service was really good, he returned several times asking if everything was ok with a good polite manner and attitude, I will be back again, dinner was very enjoyable,🙂

Russel, who served us, was endlessly kind and patient in dealing with my horrible list of allergies. He and the chef, whom I should also like to thank, arranged for a quite delicious dish that was totally off the menu. They turned an ordeal into...

Really nice , well looked after, lovely staff and great food Russel was very good. Would go back again

Rebekah was really nice and kind, the food was nice and the atmosphere was very family friendly, no problems with car parking

We went to The Longwall on Monday night for my father in laws birthday. The meal was lovely and our server Rebekah was fantastic. She was polite friendly and very attentive. Many thanks.

Lovely staff especially Russel and the lady who showed me to my seat. Makes a change to get such good service

We came here for a evening meal together the main restaurant manager is so welcoming and very polite and nothing is to much trouble for him he make sure we was happy with our table and check also we was happy with our meals ....

I arrived with my sister, it was the first time we had been in nearly six months although my whole family are regulars. We were greeted by a beautiful smile as we were treated like old friends by Rebekah as she greeted us. As we...

We are staying at the Premier Inn next door. Having had terrible food and service at our home restaurant in near Portsmouth, we were not looking forward to having a meal at a Beefeater. However, the festive menu, and the great service from Rebekah, at...

Food was as expected from a Beefeater and very nice. The service was fantastic and Rebekah made sure to keep checking that I didn’t need anything.

Very good service, polite and efficient and tasty well cooked food. Not to formal which makes for nice relaxing evening

Served tonight and Tuesday by Russell, he was a very efficient and attentive server. Very polite and friendly, the food was also delicious! Everyone who worked there was so lovely, but Russell was always running around being very efficient, even on the night he wasn't...

Always good value for money. Great customer service from Rebekah who was very friendly, polite and quick, efficient service.

Good selection of food available - light meals and more substantial food and reasonably priced. Was served by Lewis who was very courteous and efficient.

This was our first visit to the Longwall Beefeater. I am giving an 'average' rating as we found the menu rather expensive and lacking in dishes. £15.99 for a burger and fries was excessive. The food was fine but not good value. There was a...

Excellent, friendly,service, served by the very efficient Rebekah. Food good. Good choice of beers.

Rebekah was our waitress today and she was cheerful and very knowledgeable about the food. The food was well presented and very tasty.

I was staying at the hotel next door so came over for lunch. Rebekah was very helpful and attentive. Food was great and would definitely recommend.

Lovely venue with plenty of quiet seating to enjoy nice food. Easy to get to from the ring road (especially when rush hour is too tedious thanks to the LTN’s). Definitely recommend the Mac and Cheese!

We had a lovely meal very good for gluten free food. Staff very nice. Our server was Russel who was very nice and very knowledgeable about allergy’s and intolerances.

The food was great, but the service was exceptional! Rebekah was professional, friendly and had fantastic timing when it came to ordering more drinks and clearing the table. My friend and I had an awesome time, so thank you! Will definitely be back!

Despite there being very few people at tables, we waited 5 minutes before being offered a table for two. The man who eventually greeted us was more interested in whether I had input my car registration details into their system. There was no apology for...

Russel was a lovely server! food was nice. The restaurant was very cold though, they could do with some heating.

Kind welcome from the team but my waiter was Rebekah who handled everything perfectly and was really nice. Food was also great.

Decided to go out for dinner and as The Longwall is one of our favourite, we were served by Auntie A the starters came out quickly and were great. Next came our mains l decided as usual to have the Fillet and my wife had...

Sunday roast never disappoints. Lovely meat and trimmings, all cooked really well. Great value for money as the portions are huge. The staff are really friendly here. Rebekah who has been our waitress a few times on a Sunday is so attentive and kind. Even...

Food was excellent. Great staff they where more than helpful and accommodating, food came in great time can not fault anything. Great place to come!

Super great place for food, but in particular the staff are super accommodating and friendly! We will be returning customers here for sure! Thanks guys 👌

Thank you for great customer service Russel in Oxford, food was also great as usual. We will return soon.

Restaurant extremely empty at 18:15, requested table for 1 and informed not possible, Will have to go in bar. Longwall obviously not interested in customers or their satisfaction.

Very satisfactory food and service, pleasant evening to progress a business conversation and work a bit longer

What great value all you can eat breakfast, quality ingredients, not cheap sausages like you would expect at price, defo highly recommend . Staff very polite friendly

Amazing grills, done medium rare to perfection. Great service by Russel! Always a pleasure having meals and drinks here. The new menu is great!

Not only was our food amazing but our server Rebekah really made our visit. She was happy and jokey and always on it and helped up with a smile. We had a meal deal so it was only possible to leave a £2 tip as...