Beefeater Cricketers in Tandridge

Waited half an hour to be asked what we would like to drink . No drinks menu😳. Eventually drinks arrived, order taken . Very meagre portion for starters. Mains arrived eventually, fairly good portions . Desserts ordered. . Understaffed, but staff just wandering in/ out of kitchen empty handed.? Chef didn’t seem interested as he clunked plates down and swished various bits on to plates which sat ready to be served for at least 10 mins.Didn’t seem to want to take money so visited bathroom to find door lock broken and no soap to wash hands . Sadly seems to have gone downhill since pandemic.We shall try once more and that’s it for us!

Terrible service under staffed food was terrible stayed at many premier inns and this was the worst beefeater portion size of starters was half the size as usual chips were over cooked and hard fish was stone cold food looked nothing like photos manager wasn’t much help overall a really bad experience wasn’t worth paying anything while we were in there also see several other customers complaining about the food and service.

On arrival at the restaurant I scanned the QR code for allergens and informed the waitress of my gluten allergy and was told to follow the menu from the QR code - I decided to order from the festive menu and chose the turkey roast - what was delivered was far from what was promised due to the displayed items containing gluten - no pigs in blankets, no stuffing, no red wine jus, no cranberry sauce and no sprouts, despite the menu promising these - instead just a plate of dry ingredients - the plate was then left on the table to get cold whilst the waitress (who had a bad attitude to my reaction to what was offered) went to ask if the vegetarian gravy could be offered - the manager then took over explaining that the online offering for coeliacs was incorrect and informed me that I should have been offered the allergen guide to order from - I then made the choice of a steak and chips and requested the peppercorn sauce (shown on the allergen guide as gluten free) also to then be informed that none of the sauces were gluten free despite being shown as free on the allergen guide! Absolutely ruined birthday meal and would never visit a beefeater restaurant again as would Not trust their allergen guide which is shocking for a major restaurant chain. Avoid avoid avoid

A lovely experience once again. The Cricketers Beefeater being so close to home makes a perfect place for us as a family to dine together, special occasions or not. Food is always at an excellent standard but what makes it simply perfect is who looks after you and your table and we are always greeted with smiles and chat and nothing is too much for them and this time in particular a special mention to Mo. What an absolute pleasure having him take care of our table. Happy and great personality and nothing too much for him in taking care of our requests. What an asset for the Cricketers Beefeater (Bagshot). Truly a very helpful and nice guy. Thanks Mo. Johnny, Jan and Gang.

Good food and highly impressive waiter named Mo: very attentive and amusing. He succeeded in meeting the requirements of a whole range of diners from children to pensioners.

We visited as part of a family weekend away to Legoland for daughter’s birthday. Food was lovely and served in a timely fashion. We were looked after by Becca who was extremely friendly and helpful.

Best part of 2 hours for a 2 course set menu and then we had to try and find somebody to take our money. Two servers struggling badly in a quiet restaurant/ bar on a Friday lunchtime. The food is not expensive and as long as you adjust your expectations it probably represents reasonable value. The service however was that bad that we won’t be returning.

Went to the Cricketers last night and the service was awful. When we had finished our main course it took the waitress 15 minutes to collect the plates. We asked her to being the dessert menu and waited and waited and waited. After 20 minutes she decided to, (or maybe remembered?) bring the menu. By then we were so fed up we told her to get us the bill and left without the dessert. My husband asked for extra gravy with his meal and they gave him some sauce or other and then charged him £1.99 for something he did t even want. We told the guy in charge when we left that we thought the service was dire and all he said was they are bus6 and wee short staffed. Yes, there were only a couple of waitresses and there only seemed to be one that was working hard but no, they weren’t busy. We go to this Beefeater regularly, at least a couple of times a month but have noticed lately that it has been going downhill and there are also not so many customers as there used to be. Maybe everyone else is fed up with the bad service. This is such a shame as we like it thee and the food is usually good but unfortunately due to last nights experience we will not be going anymore.

we came here tonight on a whim as we were staying in the hotel next door. We were served by the wonderful Rebecca. She could not have done more for us, and she was absolutely outstanding. My family talk and talk but she engaged with us and made us feel super welcome. Some of the best service I have received in a long time!!

Sunday roast can only be described as dreadful. Ordered Two roast dinners, one Beef the other Lamb. When these arrived the plates were only luke warm whilst the vegetables were more or less stone cold. Informed the waitress who apologised and promptly took our plates away. A short while late our exact same plates reappeared, this time piping hot - You've guessed it, the lazy kitchen simply microwaved our food!!!! As such this then resulted in soggy Yorkshire Pudding & Roast Potatoes. If I really wanted a Microwave Meal I would have brought one from a Supermarket and saved myself some money. Upon leaving the restaurant we spoke to the Manager - Basically he said he'll speak to the Kitchen Staff. Do yourself a favour and give this place a wide birth, there's plenty of better eateries in the vicinity serving better food for better prices.

Save your money. Go to a store buy a microwave ready roast dinner meal and heat it in the microwave. Basically that is what this Sunday roast was. It was served cold. When we spoke to waitress, she took meal back to kitchen after couple of minuted our exact same meal, missing a carrot and few peas that i had eaten and established they were cold was returned. It had been microwaved again. Spoke to manager who wasn't interested. Won't return.

I honestly feel like I made a genuine friend with my visit to the beefeater at bagshot. Mo was the most enthusiastic, quality and funny waiter ive met. 10/10, legend.

We visited the Cricketers for an early evening dinner and had a warm, friendly greeting. They were not too busy and are drinks and food order was taken quite promptly. The food was good as we have come to appreciate at this Beefeater. Karen, our server was particularly friendly and helpful, nothing was too much trouble. It is such attention to customers that makes for a pleasant dining experience. We found the price too was very good value for money with the promotion on offer. We will certainly visit again.

Our waiter, Mo, was very kind and went above and beyond to serve us. He is definitely an asset to the beefeater.

After being told we couldn’t eat only drinks, Mo went above and beyond to make sure we had food and was very attentive. From what we could see Mo is a great member of staff, constantly attending to people and was extremely friendly and helpful. He was very welcoming and made us feel very at home and relaxed. Thank you Mo for making our evening with two young children enjoyable

Stayed in the premier inn next door for 3 nights restaurant staff we encountered were abrupt , not friendly, racing all over was told by the waitress no mustard for our burger fair enough but 10 minutes later some regulars came in and sat behind...

We enjoyed a very nice meal last night at ‘The Cricketers’….it was our 1st time here. We chose the ‘Evening Set Menu’ which gave a good choice for all three courses & was good value. Our waitress Karen gave us excellent service even though she...

Food was fantastic & our server Karen was friendly & attentive. Her wine recommendation was spot on too.

Return visit, good food, very welcoming staff, will come again esy to park. Food very reliable and happy

Great staff, good food and lovely environment. Enjoyed a fabulous steak meal. Staff were accommodating to allow my wife to take her time eating.

We waited to be seated at 5pm for around 10 minutes before staff acknowledged us, having booked a table in advance . Lady who greeted us was clearly annoyed by something and was very grumpy. Once sat down we had to keep asking for more...

Food as good as usual and excellent service by Karen (5404) our waitress. We are regulars and the service and food are always of a very high standard.

Excellent service from start to finish. Food was good and hot. The waiter (Mo) very accurate, friendly and professional. Well done!

Very good service! Asked for one steak to be rare but both steaks came rare but very nice! Lovely restaurant with very helpful staff! Arlette Fright

Had a great time, service was fantastic and the staff were very welcoming. We will be going back again.

This morning I booked a table for two at 10.45am as shown in photo. I received a confirmation email at 10.12 so my wife and I set off on our motorbike to make the 25 minute journey. We arrived at 10.40 only to be told...

Our server Karen was very good. She was pleasant and friendly at the right level. She was helpful and attentive. The food was good and hot. The restaurant was quite busy but we didn’t have to wait long. We were able choose an alternative eg...

Lovely restaurant, very nice atmosphere. Karen our waitress was great. Had a very nice meal cooked to perfection. Very reasonable price plus they are giving away discount cards.

Haven’t visited for a while and all found to be good excellent service and nice food good value and loads of new things on the menu

As a regular visitor to the Bagshot Premier Inn I can confirm that the service, food and drinks supplied were of a very high standard. We shall be visiting again very soon!

We were lucky we managed to get a table in the conservatory where there is a nice view of the garden and cricket pitch. The seating in the main part of the restaurant is dark and dingy with hardly any natural light, The food was...

Best restaurant in the area. Staff are brilliant, food is delicious and very reasonably priced. Can't recommend enough definitely worth a visit. Shout out to Silva, Lee, Tiggy and Sophie

The service was poor, the mains when they arrived were just warm but the roast potatoes were burnt, no other word to describe them. When we could we mentioned this and replacements were ordered but they came after the 3 people having them had finished...

Evening meal out for Fathers Day - Both Karen and Caitlin were very attentive and provided very quick and friendly service. Thank you

Great good and service. The mixed grill was cooked very well and the ice cream sundae was very nice. The welcome was warm and the aircon cold.

We chose this place as it was midway between our friends and us. The reviews looked very good and so we booked up a table for four people at 12:30, 8 June. Our waitress for our visit was Tiggy and she was very friendly, efficient...

Brilliantly looked after by Mo, who’s warm and friendly with great customer service skills and the food was delicious.

We stopped here on our way back from Paris to South Wales, booked a table online, found it really easy to do. Staff went above and beyond for us. We have 3 year old twins, one of which was a bit hyper and the other...

Karen was are server. She was very attentive at the right level. She was friendly but not over so. We could not fault the service we received.

Terrible management and staffing when we walked in. Made to book a table there and then, even though the place was empty! On the plus side food was great, when we did manage to sit down!

Really friendly staff, prompt service, good food, great prices and not too noisy. Good for everyone in the family 😊

Went to the Cricketers at Bagshot for dinner for two. The problem I have is with the bill. Unfortunately I didn’t have my reading glasses I just paid the bill. When I got home I looked at the bill and it was wrong. We ordered...

Stayed in the Premier Inn next door and had a lovely meal, whilst working in the area. Service was quick and friendly, and the food was excellent.

Excellent service, tasty delicious food. Staff are so friendly and welcoming especially Silva. We had a lovely time and can't wait to visit again

Steaks were splendid, good experince for first time trying, thanks for all the staff and who served us during the meal, spot on.

What an absolutely fantastic two days we had here , we were lucky enough to have Rebecca serve us for the two days ( first night was my granddaughter's birthday) Rebecca was an amazing and perfect waitress for the both evenings, nothing was too much...

I had a steak and my Fiancé had a mixed grill. Everything was tasty and personally great value for what we got. All our drinks arrived quickly and our waitress Becca was lovely and attentive.

It was really busy on Saturday but we had an amazing waitress called Becky and she was 1st class. Attentive , cheerful and friendly despite running around serving all this big tables. The food was delicious despite sending my steak back because for me it...

Excellent service. A lady called Karen & another lady who took us to our seats & got our drinks are a credit to your company. First time in a long while that we’d visited & it was a fun night.

Karen was fantastic - from initial order to settling the bill was just fantastic service. Absolute credit to the restaurant - hard to find caring, considerate and someone that just loves what they do these days. I only ordered a meal for one, yet treated...

My expectations of these chains is usually low to moderate but I was pleasantly surprised by The Cricketers. The whole service was very good but our waitress - and I didn’t catch her name - was outstanding. If I said she was “amazing” I’m sure...

Great customer service, very friendly and attentive. Food was lovely. Kitchen took care with one of our party who is gluten intolerant. Will visit again

We received delightful service from Karen , Food was great and service is 5out of 5 we hope to join again in future ,ample amount of car park and clean store .

Tom our waiter was very friendly and helpful and the food was excellent. It wasn't very busy and there was plenty of parking available.

Sophie our server was AMAZING. We had a great experience going to The Cricketers. The food was delicious, service the lot.

Very nice clean and tastefully decorated, friendly staff especially Tom who had a fantastic sense of humour. Food was served in good time although it wasn't very busy, that said it arrived hot and was very enjoyable. Would we return, yes most definitely!!

When we enter we were greeted rudely by a member of staff who threatened not to give us a table as we MUST book to have a table. The same never if staff up kept this rude and disrespectful attitude throughout our meal ignoring us...

First time here and the staff ( waitress Karan ) was great nice and friendly. And would and will come back here again .

Had a fantastic evening food was brilliant service was 5 star we enjoyed every minute can’t wait to return. Thanks

Came out on a random visit for a birthday dinner. Has a friendly welcome and a relaxes experience. Excellent service provided by Sophie who was polite and helpful. Thank you.

Tiggy very was attentive even with us being indecisive about what to order . Lunch was great. Thank you we will be back

The venue is a bit tired and dated inside but couldn’t fault the service or food. Our waiter Mo was a very friendly and smiley person, a credit to the restaurant

We were shown to a table in the conservatory which was loud and cold, overlooking a drab outside area. Service was slow. Food was mediocre, uninspiring and over priced for the portion size. Whole place needs updating - Felt like the customer experience has been...

Fantastic evening, awesome service from our server Becca, delicious food. 10/10 would definitely highly recommend.

Lunch here we a pleasant . The food was good value for money without being exceptional. You get what you pay for. The service was friendly and efficient

My elderly father and other family members were delighted with their food and with the service provided by Mo on both evenings. He was attentive, courteous, and overall great fun -- he absolutely made the evenings! As for my food; my ribeye steak was properly...

Lunch with my wife. Attentive service from Karen, and good food at sensible prices. Just allow time.

Sophie was absolutely brilliant. She treated us so nicely. Thank you Sophie for looking after us so well. Food was great as well. We will be back! Kind regards From the lady who was a bit wobbly on her feet

Excellent food and particularly excellent service from Karen our waitress 5 star we will be back thank you

Arrived without a booking, given the impression was going to be very busy shortly and was given the nearest table by the door. Ordered my food and drink and both were absolutely fine. Other guests arrived and were seated away from the draughty entrance, completely...

Lovely meal yesterday 19/3 we weren’t rushed , had various selections from the set menu , all presented very nicely. Our server was Bobbi, occasionally assisted by others,all very attentive to our requests. Well done to all front of house and behind the scenes.

Meal was very pleasant. Our waiter Mo was absolutely great. A lovely man - nothing was too much trouble and he really did make a great impression. I hope he is suitably recognised by his employer.

This restaurant is good to use when staying at the Premier Inn for an evening meal, and probably for an evening out.

Had a lovely evening out with friends on 09/03/2023 at the Cricketers in Bagshot. Food was excellent and the service provided by Katen was also excellent and very professional.

Always brilliant food and friendly staff. My other half and I will actually travel past two other Beefeaters to visit this one! Keep doing what you’re doing!

Thursday evening 2nd March and were spending the night next door in the Premier Inn. As we were checking in to the Hotel we made a dinner reservation for here, for 20.00. The two buildings are linked and guests can walk along a corridor, by...

great meal fantastic service thank you Rebecca look after very well lunch was cooked perfectly nice and hot recommend to everyone

Spur of the moment we decided to go out as a family and had a great meal. Great food and wonderful service. Great value for money.

I had a wonderful experience and Tom took fabulous care of me without being pushy and salesy 🙂. Will definitely be back here again.

Easy to find . Interior and rooms are clearly old and need upgrading but clean and the bed was as you expect from Premier Inn Bar area was cold… restaurant ok Service in both was very friendly and food was good .

Went here for a family meal. The staff are always very friendly. Alex and Bobbi were especially helpful. Prices are reasonable and the service and quality of the food are very good. Good place to go to for a quiet pint or a decent family...

service good by bobbi she kept us well informed. food super quick all good no complaints . restaurant was warm and comfortable

Arrived on a Friday lunch time. Restaurant was clean and tidy in appearance. Five of us in the party. Service was a little slow but the two ladies involved tried their best and were pleasant at all times. Food was dreadful, three of us were...

Very attentive and great service, food was great and service slick and on point,drinks and food order taken and service was not intrusive but very good

Amazing service by Rebecca. So friendly she made sure we had everything we needed and feel so bad as we didn’t have any cash for a tip.

We have been coming to Cricketers for years, but after my latest visit, i thought i would write a quick synopsis on the place. The staff are excellent, always friendly and ready to help, which i think makes the place. The food is very reasonably...

Staff couldn't have done more, especially Karen. Food excellent too! Had the calamari followed by fish and chips, nothing could be faulted, and all served with a genuine smile. All Staff seem to have a very positive attitude which is lovely to see

This was the first time my five-year-old and I had dined out alone at a relatively formal restaurant. We were seated in an area with other similarly-aged children and were very well looked after by our server, Louise, who went above and beyond to make...

Super value tasty 3 course meal for only £17.95 .Absolute delicious, steak cooked to perfection and dessert to die for. A big shout out to Tom whose cheerful friendly manner made the meal even more enjoyable. Can't recommend enough!!!

We visited The Cricketers with our friends for a late lunch. I had pre-booked the table. We were met at the door and shown to our table by Patrick. Patrick took our drinks order straightaway and our drinks were delivered very quickly. Bobbi waited on...

Group booking for 10 people and everything was excellent. Mo who looked after us was amazing, nothing was too much trouble and his bubbly personality made the evening very enjoyable. The food was excellent and very large portions. Highly recommend this venue.

I am very said to have to write this review but I feel I need too , we have been coming here for a food few years now and have had xmas dinner before which is y we booked to bring family for Xmas lunch...

Here for Christmas Dinner and it's absolutely shocking. Meat is tough and unedable. U literally cant eat it. Only come if u want your Christmas ruined

Great service and a lii on very meal - Our server Karen was terrific with great knowledge of the menu. Burger was great and the ribs went down well

Me and my family just found our new favorite place, the food was piping hot and delicious. Silva was great with us even with all our requests and memorized all our order. A great visit overall.

Hospitality was really friendly, the bar had lots of really nice beers to choose from. And even though we hadn't booked, Tom looked after us really well and seated us at a really nice table. Thank you very much.

Our server, Silva was amazing, very funny and helped us with any issues we had. Very attentive and good food. 10/10!!

We came as a group of 6 and chose food from the Christmas menu. Service was excellent from all the staff especially Mo! Food was served on hot plates and we all enjoyed what we ordered. Very good value for money.

Such a shame as we have been to this restaurant many times before with no complaints however my experience this week was not good at all. On arrival the manager was rude and standoffish. No turkey was available - weird as it was 12 days...

Food was consistently excellent, the turkey was a paricular highlight for me. Service was fantastic, Patrick was incredibly helpful in regards to my fiancé being a celiac.