Beefeater at The Packet Steamer in Knowsley

Absolutely love it here! The food is always lovely and hot & the service is brilliant! Very accommodating for our little one as well :)

Went here for dinner and the food was really good! Steak was cooked to perfection. The staff were really friendly as well!

The food was average. not hot, Portions rather on the small side. plus as a bonus its also very bland. staff friendly only good thing to be honest. would not recommend the restaurant to any friends or family . maybe the ex wife

we have visited numerous times in the past the meals are good but not great (presentation could be better ). we both opted for the rump steak again good but not great service was ok

Great staff and menu , we went as a large party of 22 for my mums birthday. Meals were all great and staff looked after us . Thank you so much

Excellent service, good quality food at a decent price, A special thank you too the waitress who had worked there 29 years. Above & beyond an asset to the company Thank you.

We used to go here at least once a week, it was our go-to reliable diner. Havent been for a while, but will not be returning, The starter was freezing (breaded mushrooms), looked awful on plate , no garnish, when they came back they had just been re dunked for another 30 secs, Awful, was going to abort at this point, as we had , had a busy week and needed a good night . The 2nd (main) course was cremated ( signature steak). we both had this, it was awful with NO onion rings, ( but not informed), so did complain, and the Team leader waived the bill and we departed, 40 mins after arrival, used to love❤️ it here, but it's doomed. We are not serial moaners.

Lovely breakfast,superb value for money,freshly cooked hot food ,large choice of cereals, pastries, hot and cold drinks.A warm welcome upon arrival as always,Paula couldn't have been more helpful,nothing was too much,we asked for poached eggs for our son,arrived perfectly cooked within minutes very attentive and friendly ,a great way to start the day,faultless .

BRILLIANT choice of food for breakfast....you certainly won't leave here hungry! Staff were super friendly, especially Paula and James. Well done team!

Great place for breakfast always good food and great service, staff are very friendly and make you feel welcome. Paula met us at the booking in desk and showed us how to use the restaurant facilities. Thank you Paula and the rest of the staff for a great welcome.

A Cost of Living crisis dinner : it seems that they’ve increased the prices and reduced the quality and quantity of the food. We, a group of friends celebrating a 60th birthday, I ordered from the 2 item set Festive menu: I ordered the Turkey roast dinner followed by the Christmas Pudding with Brandy sauce. My turkey dinner was very disappointing: the roast potatoes were squishy and soaked with fat, the turkey slices looked and tasted like shoe leather, the sprouts were over cooked and tasteless, there were only 6 bits of carrot, the stuffing was dried up, I thought it must have been left under a heat source for hours and then had gravy poured over it. Next I wanted to order desert: eventually after 20 minutes our server begrudgingly came and took our order, after another 20 minutes my eagerly awaited Christmas pudding came, I was shocked! Was this minuscule pud really a Christmas pudding? It was the size of a mince pie, accompanied by a miniature jug of “brandy cream”! I refused to accept it because the portion was so small: I asked if I could have apple pie and custard, fair enough she said ok. After only another 10 minutes it arrived, a good size for a desert and quite nice. I enjoyed being with my friends which was the most important thing but at £19.95 for 2 courses I thought dinner was a rip off. I didn’t tip.

The meal was good and the service by Ann and her colleagues was very good but the preparation of the meal was so slow that part way through the desert the duty manager told us we had to leave in 10 minutes. We had to rush the pudding and skip coffee because of poor planning and slow delivery of the food. Had to call at Costa for coffee on the way home.

Our table was situated by what must have been the main till for ordering food so we could hear non stop moaning from certain members of staff throughout our meal. There was a tall thin man( maybe manager) he seemed to do most of it and the we heard him drop the F bomb. Our food was nice and the service was good but maybe just be aware that the guests can hear what’s being said.

Excellent food and service. The waitress Ann Coleman was very friendly and provided excellent table service. Would recommend the restaurant.

Decided to pop in for a quick bite to eat with my 2 girls,I really wish I hadn’t of bothered,ok the restaurant was moderately busy but after waiting almost 45 minutes for our starters to then be told the order had only been logged 20 minutes ago really wound me up,we eventually received them almost an hour after we ordered,we then waited another 50 minutes for our main and when I queried our deserts after being sat down for over 2 hours,I was informed it was my job to let the staff know when I was ready for them???? Average food at a rather expensive price range with service that was absolutely woeful make this a place I would definitely not recommend

Our server tonight was the amazing Ann Coleman. This lady never stops and her service is outstanding. Just to take the family's order takes a lot of patience, as everyone is so fussy and Ann masters this perfectly. Although there was a delay to us getting our meals, Ann had already forewarned us of a staff shortage so the wait was expected and unforeseeable. The food was great, Ann recommended the fish to me and it didnt disappoint, perfectly cooked and plenty of actual fish. Everyone else enjoyed their meals too with no complaints. All in all a very enjoyable experience, made more so by Ann. Thank you.

Lovely food, and great service, especially ANN C, she is so friendly and helpful. She is very passionate about her job, she is an asset to your restaurant.

Dispite a very busy evening at the venue the service was excellent. Top marks to Dillon who I presume was the restaurant manager, who did his utmost to sort everything. Also to the 77 year old waitress !!. Food very good considering how busy it was.

Went on Saturday 21st of October to the Packet Steamer, Liverpool for a belated birthday celebration. The food and service were excellent. A particular mention goes to Ann Coleman who was very helpful. Margie and Paul

We have been happily eating in your restaurant as a family and having a few drinks in your bar for over 15 years since moving into the area. However, through our last two visits to the restaurant and my popping in for a pint occasionally we’ve seen an incredible downturn on quality of service. Nothing to do with the fine folks working there as they’re all lovely and doing what they can… However, food that takes about an hour to arrive, missing starters, half the menu not available, waiting at the bar for someone to actually serve and loads of empty glasses lined up across the bar is just making the customer experience poor. It’s a shame as the food is still pretty good and - as mentioned - the staff are truly superb but compared to what it was a few years ago the whole experience is not good. Hope someone ‘up top’ listens as this place has the potential to be excellent but is really being let down at the moment

Lovely food and service. We were celebrating and our server Anne Coleman was more than lovely and accommodating. Everyone liked the food too.

Me and my husband booked about an hour before the time we wanted (5.45). We had a lovely time, the atmosphere was great, the food was unbelievable and the drinks were delicious! Not a big waiting time, apparently the chef had been working by himself all day, wouldn’t have known, food was gorgeous! Compliments to him! Paul I think his name was! And our waitress Ann Coleman, she was brilliant, you don’t get service like that anymore, such a warm caring host who constantly checked in so see how we were and to reassure us that drinks or food were on their way! Made us feel so welcomed! Thanks Ann! Will be coming again soon with our 2 daughter for a family meal!

Always ate here not fussed on the buffet breakfast which usually on when kids off school so we go when kids in school. Its changed now buffet style with cold eggs and not the best taste on food. We never seen the lady that's usually there she was so full of life and always welcome us with a friendly bubbly manner. I went the bathroom and used to be a guy who cleaned he had the place spotless instead smelt like a damp mop smell on floors and toilets. Never seen this place like this don't think be back unless changes

Had a lovely meal in the packet steamer, served by Ann. However All the staff are amazing!❤️ always a good night

Menu a bit restricted and expensive for what you got. One of the desserts on menu was not available even at lunchtime and one of our party almost choked on a stalk in her apple dessert.

Arrived to the venue late however was seated straight away without a fuss. All ordered off the set menu and was great food for the value. Ann C was our waitress for the night, she was lovely to be served by, she even at the...

Went for breakfast,staff were lovely place was clean and a good selection of food only issue was the eggs on the cooked breakfast we ordered poached eggs and they were rock hard

Nice night , food great ,service by Ann C brilliant ,29 yrs service and still an excellent member of staff ,nothing to much trouble :-)

We booked the function room as we had 13 adults and 4 children and we had an amazing time. Julie ensured we had everything we needed and the rest of the staff and food was brilliant. Thank you for a great night 😁

Large buffet breakfast on offer with a waistline challenging selection with all the usual mass catering fare. But for the price, what do you expect? Only point to note were the eggs, both fried & scrambled. As the eggs were fried in oil, when left...

Avery average meal chicken and ribs. Sweetcorn on the side had seen better days I'm afraid the rest was OK but very salty food. Gld we had the 33% off code as would have been very disappointed had we paid full price! Staff were very...

Great lunch with family from Bury Food lovely as always Our server Ann was lovely as she always is Very helpful efficient and pleasant My family loved her Thanks Ann Norma Manson

we took advantage of the late lunch offer which is on till 5pm a choice of about 8 mains for £12.99 we had the lasagne and the open chicken sandwich (as they had no curry) both meals were surprisingly nice and very good value well...

Food was amazing!! Staff were brilliant too!! 👌 Made my mum’s birthday a treat 🎉 Definitely going back 👍

Disappointing. Food was average, was under the heater for so long the coleslaw was warm. Very unappetising. Without an offer this place is way overpriced. Only saving grace is the friendly staff.

The Packet Steamer is totally accessible for wheelchair users limyself, the staff are always helpful by moving a chair out of the way do that my chair can get closer to the table. There is always a tremendous amount of meals you can choose from,...

I visited the restaurant yesterday with my Nan, my uncle and my little cousin. It was my first day back after living abroad and teaching in Abu Dhabi. We were served by the most wonderful lady named Ann C who made our visit so wholesome...

Had a lovely meal here. Ann Coleman who was our waitress was extremely efficient, friendly and provided an excellent service - thanks Ann!

Good food Amazing service. Ann C looked after our table this evening and made sure we needed for nothing. Thank you for your fantastic service

Had a lovely meal served by the very attentive and friendly Ann who also presented Mum with a box of chocolates for her 90th birthday. Thankyou for making today extra special x

Came here to eat with family as recommended by other family members, but we seem to have had a totally different experience. We never booked a table as it was on the off chance Saturday afternoon at 3 pm. There were a few people at...

Whilst staying at the adjoining Premier Inn, we booked evening meals and breakfast for the two days. We were really happy with the food, the staff and the welcome and the service. We were served on both evenings by Ann Coleman who was just amazing....

We visited tonight and received l friendly service from.Ann C, food was gorgeous and promot service.

We visited without booking on a Saturday afternoon - our sever Ann Coleman was wonderful and really made our visit she is wonderful and a huge credit We will be back again

The Packet Steamer is totally accessible for wheelchair users like myself the staff are very welcoming and when my husband has booked a table for our family they always ask if that is ok. The staff member will then ask which chair It would be...

Amazing food, service and want to say a big thank you to Ann C who served us, she was so kind and loving towards our little 3 year old and was just lovely to be around. Best waitress we've had in a while! Keep up...

New menu with really delicious food. Nachos for starters Gammon for mains Caramel betty for dessert Staff were friendly and always on hand if we needed them. Ann C made our visit so enjoyable and was the polite and friendly. We’ll definitely be back again...

Writing this from the restaurant. As always the staff are lovely and the food (although we’ve only had half of it so far) has been nice. However, it’s so massively understaffed that the experience is fast becoming very poor. No fault of those serving at...

The staff were extremely helpful and accommodating for us. The pub was busy with a few large groups, the staff were very friendly and helped us with the ordering and drinks. The food was really good value. There was plenty to choose from and we...

A great evening with splendid food. We thoroughly enjoyed our meal. The staff are super, especially those who served us tonight, Hannah, Ann L, and Ruth were looking after us tonight. My wife is in a wheelchair and nothing is too much trouble for the...

We went for our daughter’s 11th birthday- lovely atmosphere, nice food but most of all the service from the staff was brilliant. Thanks very much and we will definitely be back soon.

Would highly recommend! Went here recently for my brothers birthday celebrations. We were seen to very quickly and our food was amazing!! All our steaks were cooked just as we liked! Our waitress Ann L was fantastic and took great care of us x

Ann Coleman .... What an absolute asset to the packet steamer! Nothing was too much trouble. Very attentive and just a lovely way about her. She made my mum feel very special on her 70th birthday which was much appreciated. Food was great but she...

A group of us went here for a catch up. The food - 3 course set meal menu- was gorgeous. We expected it to be ok for the price, but it was lovely. Our server Anne was amazing. Nothing was too much trouble. She was...

Me and wife visited last night for this time, and cant believe it took us so long considering we are only 5 minutes away. We were greeted and sat straight away and drinks came within a few minutes. Our server, Ann C was absolutely amazing....

We had a great meal at the Packet Steamer on Sunday, made even better by the service from Ann Coleman. Nothing was too much trouble for her, from taking the orders, to a friendly chat and also checking on us regularly. She is such a...

Lovely meal at the Packet Steamer tonight. We were served by Ann Colman, great service and attention to detail. Ann is a real asset to the restaurant.

Popped in for a last minute family dinner and recieved a warm welcome from our lovely waitress Ann C, nothing was too much trouble and we were well fed and looked after.

Came down to see friends, came for food while staying in the premier inn, had lovely food and even better service from a lovely lady called Ann C, she was absolutely brilliant and was so attentive to our needs couldn’t of asked for a better...

Had a lovely experience here today, service from Ann Coleman was unreal she was so polite and helpful, nothing was too much for her! She is a credit to this restaurant! Will definitely come back purely for the service, the food was great too, best...

My daughter and I went for lunch today at The Packet Steamer . We both had steaks for our mains and they were delicious. Our desserts were brilliant too. I had Chocolate torte and my daughter had chocolate brownie. I can honestly say we both...

Great breakfast, all you could eat and well cooked. Fresh fruit lovely and nice coffee from good machine. Staff very friendly, Pauley couldn't do enough for us. Staying at Premier Inn nextdoor so very convenient. Had dinner here too, great menu and steaks. Will stay...

The waitress who served us…Ann C…made our meal. She was very attentive and polite and catered for our every need. The meal together was held for my niece’s birthday and although we all had different meals including the two children they were all served piping...

Lovely meal in a lovely setting. Every time we’ve gone it has been made all the better by the lovely Ann C; an absolute credit to the place! We’ll be back!

This place is fantastic with kids. Ruth went above and beyond for our boys and was super lovely. Very reasonably priced too!

It was busy when we arrived and we hadn't booked a table but they swiftly seated the 3 of us. We were looked after by a very polite and welcoming lad named Scott. He was very efficient and friendly, making sure we were happy with...

Fab food fab service We love coming here for breakfast and dinner when in the area. Nice to see that all the staff are practically the same since we first started staying at the premier inn in 2018. You get a great sense of welcoming...

Under staffed, you wait ages in the bar area for someone to serve you. There is a lovely blonde lass that's worked there for ages she is so helpful and lovely. Food is poor, presentation is awful and portion size is tiny. Lasagne is greasy...

Had a lovely steak hubby had fish which he said was great but too big for him! Cheery welcome from lady on reception and excellent service from Ann L, who made sure we had all we needed. Thank you. Bargain meals with the voucher. We...

Superb, efficient service by our waitress Ann L, great food and a warm welcoming relaxed atmosphere created mainly by the manager, Hannah who greeted everyone with enthusiasm and a warm smile and was constantly walking around the restaurant to ensure everybody was happy.

Firstly I'd like to say the staff are wonderful and work so hard. However, the food is woeful! It was the worst roast dinner I've ever eaten. I asked for my beef pink but it was overdone and tough, tasted like an old boot! Roast...

Food was good. Service was great - thank you Haley!! Nothing was too much trouble. Good value for money.

Just had a lovely Mother’s Day dinner great staff very polite and welcoming, was so pleased when we got seated to find Ann Colman was our waitress what a fantastic lady it doesn’t matter how busy the restaurant is Ann always makes you feel your...

Phoned ahead as we where in a rush to go to the cinema placed are order which was ready just as we arrived served by Ann Coleman who couldn't do enough for us service was excellent

Arrived, just my daughter and myself. Didn't book a table but they were very accommodating and seated us straight away. We ordered the special two course meal. Garlic mushroom with dip for starters, bit over done but edible. Then for the main we ordered the...

We had to stay in the hotel because of a flood at home, we came for breakfast every morning. The service was fantastic, Paula was really friendly and helpful and great with our kids. The food was really nice and we can’t fault anything about...

We came here when visiting the area and I had low expectations for the restaurant seeing that it was part of a chain. However, the food including my grilled platter was quite good. Moderate prices. I wouldn't hesitate to come back.

Me and my partner went 6/2/23 at approx 19:30. We got seated fast served and the food we ordered was beautiful cooked to perfection we had two large mixed grills and could not of faulted one thing about our whole visit will definitely be returning.

Arrived early to booking. Two ladies chatting away at desk. Seated ok drinks arrived order taken. Cutlery dirty had to as for clean. No steak knives given. Had to as for conderments. No salt on table. Dirty tables all around. Not enough staff. We both...

Came for the first time for breakfast food was lovely piping hot and very good value for money and lovely staff

Free parking is always a bonus. They were able to accommodate an extra 4 people to our already 9 guests without any fuss. Great service on a Sunday & roast dinner they dished up was exceptionally good . Well recommended.

Been here many times & always left satisfied not on my last visit before we ordered we were informed of what they never had which was quite a lot . We put are order in and waited for are steaks they should have been medium...

Booked to have evening meal and breakfast there, taking up offer of meal deal, mainly out of convenience (£25.99 each - breakfast alone is just under £10). Cheap and cheerful evening meal which was 2 courses plus a drink. We both went retro and had...

Absolutely loved our meal last night . Perfect in every way ,service spot on by Anne Thankyou for a lovely evening. We will be back

Went here for christmas dinner and it was absolutley vile. I got a beef roast dinner for my main and the beef was overdone, dried out, thin slices, roasties were still frozen, parsnips were flavourless like stale cardboard, gravy was like toilet water it was...

Had a boxing meal with 3 generations of our family. We all thoroughly enjoyed the food, and the service from Ann C was 1st class. Great value for money

Can honestly say this was the worst food I have ever been served, starter of prawns and scallops came in a pool of what I can only compare to dish water, main of pastry with soaking wet spinach and mushrooms placed on top with not...

Well we booked for Christmas Dinner as we thought it would make a nice change. The starters were lovely and then the main which I had chosen to be Turkey with all the trimmings was a real let down. I ordered pigs in blankets at...

Hayley was a friendly & fantastic waitress. The service was brilliant. The food was fresh, hot, & delicious.

Annual Xmas lunch with family . Food in the main good but lamb was overdone and tough .vegetables fresh and crunchy and portions plentiful. Was served by an older lady named Ann who I must say is an ambassador for the brand.She was attentive discreet,...

We stayed in the next-door Premier Inn and ate breakfast here for three mornings dure a family wedding. The food was exceptional with a good choice of traditional and continental. It was nice and warm on a sub-zero weekend in December and the staff were...

very good lunch time offer available up to 5pm at night we had the chicken wings and the cauliflower popcorn to start with both very nice followed by the rump steak also very good

Had a really lovely evening here. Staff were amazing especially Ann C! The food was lovely and the choice for me as a coeliac was great. Would definitely go back.

Had a really nice family Sunday lunch here this past week. The server, Ann C, was very attentive and accommodating. The servings were exceedingly generous, and Ann C was so sweet and kind to our little granddaughter whom she gifted cute little toys to for...

Several stays in the neighbouring Premier Inn and it never fails to disappoint.... craic brilliant, super friendly, nothing is too much, the staff have class in abundance... special mention to Tall Paul, Sam, Hayley, Joe and Kieran in the kitchen... super thank you.... had a...

Staying at Premier Inn next door for 3 long days meant we used Beefeater several times. Very mixed experiences. Poor welcome on first night- after long journey of 250 miles we just needed our dinner. Despite being 5pm and looking at an empty restaurant we...

Lovely meal served by Ann C,very helpful and friendly Made us feel very welcome. Can't wait for next visit

Don't normally review, but felt the need to compliment Anne. She has served us everytime we have came for lunch/dinner. Excellent service and really friendly nothing too much trouble.

I have been using the Beefeater for over 12 years now. I use the PI next to the restaurant and all the team are fabulous. The food is always prepared to my liking and always sat appropriately because of my partial deafness. All the team...

Went for meal was only 11.95 for three courses was absolutely fantastic staff run themselves ragged service was really good. Food what’s not to like steaming hot food on hot plates. Chef deserves a medal will definitely be visiting this venue again. Everybody loved it.