Derby Lodge in Knowsley

We visited the derby lodge as a family treat, the food was great and the service was excellent! - we will be returning soon.

Food standard at best, good customer service but wouldn't visit again.

We had a great time coming for a Sunday meal with my family and partner. The food was lovely and the service was amazing. The salt and pepper calamari was really good and the roast dinners were gorgeous. Our server, Courtney, was very attentive, and had great banter with our table. Everyone was lovely and we hope to be back soon!

Got shown to table by a man at 6.25pm there were two waitresses walking around plus another girl in a very untidy shirt at the display screen . We sat at our table the waitresses walked past us several times but were ignored. After sitting at our table for over 25 minutes I called a girl Courtney over who reluctantly took our order . By the time our food came out she had left and our food was brought out by Jacob who was really apologetic to us. He out of all the staff was the one who couldn’t do more for us I thank him .he took £10 off our bill for the inconvenience I did thank him . I think the waiting staff should take some tips off him in how to deal with customers like just don’t walk past and ignore them .

Stayed at the Premier Inn and took their meal deal option. The food was fresh, cooked to order, and tasted good. All the staff are nice and welcoming.

Food wasn't the best and was very quiet and empty when we went. The staff were friendly and helpful

Disapointing. We would not recommend. We booked a table for 4 people for my mum and dads wedding anniversary then changed it to 5 people. We were told we couldnt go in the restaurant because they couldnt accomodate 5 people! and we were seated outside on a table on our own. No atmosphere, very grubby, old table. The restaurant was empty but they told us they were fully booked. We spoke to the Manager who was very abrupt and had a really bad attitude. We got up , out of our seats and left. We were all very disapointed as we were going to book for Christmas Lunch but we definatly wont be returning. Bad experience. I would not recomend the Derby Lodge.

Not good. I was served the wrong food. Which was very bad news for myself, because I have allergies and I'm a vegan. I was served a chicken tikka curry, not the Thai vegetable curry. Service is slow and very unprofessional.

Lovely breakfast, great variety of choices from the open buffet and didn't wait long

Fab food Service was amazing all staff so attentive Loved it

Brilliant staff slight error with side order but didn't mention it.

Excellent steaks and great service by Bev

Disappointing food quality, service - came here last November for family function and find there is no great improvement in the place. Staff were not helpful over menu items/questions about the food served, tables seemed dirty/tacky and seats have seen better days (customers who damaged them should have been made to pay for repairs to maintain visual impact in the dining areas). Won't be rushing back.

the restaurant was absolutely amazing. staff were wonderful and the food was spot on. great price aswell!

Absolutely dreadful, wouldn’t recommend at all! Staff friendly enough but decor of the pub was tired and very run down and the food was awful. We ordered three meals, Fish and Chips and 2 Jacket Potatoes with Chilli. We were told not to order the fish and chips from the 2 for £11 as the fish wasn’t very good, so we opted for the haddock. The fish batter was burned and the chips were warm ups. Then the Jacket potatoes were dry and the chilli was tasteless! Stupidly we didn’t complain, we definitely will not be going back 😡

Absolutely filthy ....dirty carpets and tables ...carpets look like they've not been hoovered since the 90s. ...never again

Turned up too see advert saying all you can eat breakfast only to be told you have to book a table . And they were fully booked . DONT ARVERTISE ALL YOU CAN EAT BREAKFAST WHEN ITS BOOKING ONLY . Very disappointed.

Great food and service, no complaints, definitely worth the money and in a nice location with the outdoor seating really went down well, cheers guys

The building is beautiful. The whole experience wasn't great and it wasn't bad either, it was just....meh. The interior could do with an upgrade as it looks a bit tired and our table was very sticky for some unknown reason! We went for a friends reunion dinner and although the food looked appetising it was all pretty bland and tasteless. The tables are really close together too, we could hear every word the couple next to us said ( if you're reading this Steve, don't be pressured in to the cruise man!). I think this was exacerbated by the fact it has absolutely no atmosphere at all, like none, it was very bizarre, I have never been anywhere so lacking in ambiance. It felt like a workplace canteen were all the staff had been told off. Although both the dining and bar area were busy, this place definitely seems to cater to older clientele and had the aura of a retirement home. Having read other reviews it appears if you are a regular you receive the VIP treatment. We however were in and out within 45 minutes. Sadly I would not recommend this place, we had high hopes and signed up for the rewards card on arrival but we won't be returning.

Great restaurant, chips a bit over done!

great place for catch up with friends and family

We called here for a late breakfast sitting which was pre booked. The hot food order was fine but the continental option was confined just to croissants originally until I asked where everything else was. The original waitress said that was it but the manager did bring out some pancakes and muffins. Either keep everything stocked or don't advertise a late sitting and use that as an excuse to have little available. It was ok but could be better.

The food was very good however we were the only people eating in there

We went as a family for my sons birthday, it was quiet when we first arrived but the food still took a while to come out. My wife and sons enjoyed their food, I tried my sons sausage and mash, and to be honest, it was very nice. I had fish and chips, what a mistake that was, the fish texture was awful, burnt one end, rubbery in the middle, and soggy at the tail. I'd assume it was not cooked fresh and rather reheated in a microwave. They were stingy with the chips. We've been here plenty of times in the past and never an issue, I wish I'd gone else where to eat this time.

It was my birthday today after all my friends blew me out I went out alone haha felt like a gooseberry but I am telling you now the bar staff Ellie the most like and the manager Frankie they are 2 of the most wonderful cheerful staff members ever going an if ya ever out in Liverpool give the premiere inn a shout in the derby lodge huyton 1 of the most cheerful places you will ever stay and the best staff of all time Ellie an manager Frankie definitely recommendations all round

We went for breakfast, so I can't comment on anything else. The food was well presented and plenty of it. The staff were w very good, despite it being very busy, they were helpful, explained everything clearly. And very friendly. If you are looking for a place to go for breakfast, you won't go far wrong coming her. Great, service, good food, and great value for money. Thank you. We will be back soon.

decent food pleasant staff couldn't ask for more than that

The staff were friendly, service was excellent. I had the katsu curry which was delicious.

Food was lovely our group had massive fish chips mushy please also fish pie sirloin steak with jacket potato everyone enjoyed it staff are very nice went to the bar side after the meal was a bit dead music was good but last orders 10.45pm and out at 11.15pm bit of an early night it seems for a Saturday night

Very good staff very polite can not do enough for you very good

Booked a table for Sunday lunch. Table was ready for us when we arrived. Served by a very pleasant lady Julie. She took our order explaining any questions we asked. Meal was served by her quickly both starters and mains chatting as she went. Although restaurant was busy she was happy to help us whenever we asked for more drinks fitting us in as she was going. Meal was nice and everyone enjoyed. Many thanks to Julie for all her help

Stopped by with the family, enjoyed a mixed grill, the food was excellent, and the service was amazing. Bev took care of our table, and she was extremely attentive, making sure nothing was too much trouble. Been a while since our last visit but will 100% return soon.

The breakfast was piping hot, fresh and delicious. Sarah and Ellie were also very welcoming and friendly whilst serving.

The food was okay but my steak wasn't hot and didn't get much peppercorn sauce for it. The salad I got wasn't fresh.

Regularly visit this restaurant with my friends. Always a lovely atmosphere and we feel looked after and welcomed . The lady serving us, Carol, was really helpful helping me set up my rewards card . She also informed me of offers that will be sent now that I have the card. Our meals were delivered promptly and were delicious. Carol then offered us a dessert menu which we decided to pass on, so she offered us tea or coffee. Overall a lovely relaxed evening, friendly, polite staff and reasonably priced food. Thanks Carol for all your help .

Tuesday 26th March, I went into the restaurant for food and the service I recieved from the waitress emma was amazing, anytime I requested something she was always there on hand with a smile and an incredible attitude to her service. I would like to say thankyou for making my stay a pleasure and she is a credit to your company

Great food. staff welcoming and friendly

Short staffed in the morning. Very moody someone needs to buy them a personality and the place cold do with a good clean and the rooms are very poor

I had friends stating the hotel from Scotland, Ireland and Lancashire. We had a lovely meal together on Saturday night. The staff are always lovely (this round the corner from where I live) .There was a really drunk lady at bar with her young son causing a commotion and was extremely rude and aggressive towards 2 of the staff, Courtney and Julie. I don’t know how they both kept their patience but they handled it with true professionalism. Well done ladies

Excellent service and great food. Pleasantly surprised.

Had lovely dinner with friends unfortunately lady customer (drunk) with a child caused a big scene was very rude to the staff who handled the situation after taking much abuse! Thanks to Julie and Courtney for quickly dealing with the situation and we then could enjoy a lovely peaceful evening

Love this pub! Great staff, great food, amazing location. Nothing bad to say about it, team work so hard to deliver what they do, will always keep coming back!x

Staff amazing especially Courtney brilliant thanks. Can't thank them enough will definitely stop again ...............

We had a lovely lunch at the Derby Lodge today. The atmosphere was great very relaxing the food is really nice too. I must say one of the main reasons why we had such a nice time there and felt so relaxed was due to our waitress Bev. Such a lovely lady. She's very friendly, very helpful and nothing is to much trouble for her. She's a credit to the establishment. We will definitely be going back again.

Came for dinner with the family staff where really nice and food was great Atmosphere was bubbly and had a really good time

Went to the Derby Lodge for breakfast this morning the service was fantastic. We was served by lovely young girl unfortunately can’t remember her name. Breakfast area was filled with everything we needed. 10/10 experience

Came with my friend for a catch-up and bite to eat, was served by a very friendly and polite lady called bev, she was very efficient and made us feel very welcome, we would be very happy to come again FIVE STAR SERVICE

We love to go here often! Bev is one of the best waitresses; she always asks how we are and will chat to us while we’re there! Thank you, Bev!

Our food was spot on again I’m pretty sure cooked the guy with tattoos and a cheeky smile, never lets me down this place will be back again

Lovely food- food is delicious. However the waiter who served us (Julie) was very rude and abrupt we was here for our nans 70th and there was 10 of us. The waiter couldn’t seem to handle 10 orders at once and was very rude when taking orders.

Good food. Reasonable price. Friendly staff.

-staff are Amazing, but food was not great.

We stayed here over the weekend, room was clean and spotless, staff were polite and friendly. We had breakfast on both days that wasn't so good, food came Luke warm and slightly overcooked and dry..I think it was left under a heat lamp. Staff were polite and appeared busy.... Need a better system...

Thank you Jacob and Andy, lovely breakfast and great service. We really enjoy it, looking forward to next time. It was fast, efficient and great value.

Had a lovely lunch my my 4 sisters. Food was lovely but staff were lovely too. Frankie our waitress was so friendly and accommodating. We would return because of her

Wouldnt drink anywhere else, fantastic service and all the staff are very welcoming, from the managers, bar staff, chefs, cleaners and the staff who work in the Premier Inn next door. Would recommend coming in for breakfast too as for £9.99 its an absolute bargain. Order whatever and how much you like on a traditional breakfast as well as including your continental which you help yourself.

Went to meet friends before heading on a work trip. Always great food and service and good place to catch up as not overcrowded with tables so enough privacy too. Enjoyed as always, thanks all!

Brilliant service again from the team, we decided to visit for a nice treat and as always the welcome was lovely and food was brilliant!! Thank you!

great atmosphere, food was spot on, attentive staff and a nice clean place to relax highly recommend

Service and food amazing as always

Food is amazing at the derby lodge. Staff are friendly.

Watch out for the bar staff. They hate their jobs and will shout at guests. Particularly the young girl Ellie with the freckles. She's a wagon

Been coming to this pub for over 20 years and always recommend family to stay at the hotel. My first bad experience ever at the pub due to awful staff and can say I will never be attending again. They were extremely rude throughout our whole visit, causing arguments with guests. Don’t look at customers when serving people and have a terrible attitude problem when asking basic questions. Management didn't know how to make drinks from the menu so just refused to make them. Young waitress with brown hair caused arguments with guests and were screaming all over the restaurant, shouting and talking about customers to other people. Management do nothing to defuse the situation and are just as clueless. Would never recommend anyone to come here, no customer service skills at all.

This place is really disorganised to say the least. I feel like staff aren’t allocated tables to serve so theres just no structure to the work load .. staff all just walk around doing nothing, chatting to one another or assuming someone else has or will serve the tables. Waited ages to be asked for what we want and waited ages for the bill and was seen by a different member of staff each time. The food was trash as well. It’s a shame because the place could really be something amazing.. like a spa or a nice pub restaurant but instead you’ve got a load of lazy morons working there who clearly can’t be arsed and you’re serving food that is shameful to put in front of paying customers. Oh and it wasn’t even particularly busy when we visited either, there were more than enough staff on duty but they seem to prefer to ignore your existence and do nothing. Staff don’t have the best customer service when they do decide to excel themselves and come over to your table either , they seem disinterested when serving you even though we were polite and friendly.. and like no one checks if you want anything else or whether your foods ok or whether you need another drink etc like the way staff do in literally every other restaurant bar this one… so had to go the bar myself. If you can’t be arsed serving or speaking to customers then .. Why don’t you just arrange for customers to be able to order through an app instead ? But preferably learn some customer service skills and be more organised! Frosty and incompetent, slow, entitled service. Won’t return

Worst service I’ve come across, bar staff don’t seem happy working here, young girl is very cheeky, management is shocking I will never return here again

Been coming here for about 20 years always had lovely staff. The new staff are very slow, have an attitude problem and don’t know how to make half the drinks on the menu. Young girl behind the bar has an awful attitude towards guests and has a problem doing basic tasks and started screaming at paying guests staying at the connected hotel.

All good as expected, would do it again .

The staff are lovely, the food was really nice, hot and came out quickly. This is our go to for reasonably priced food.

Food and service was excellent although it was a little bit quite 😀

Came in for a late dinner, was greeted by Emma, Craig and Jacob. All had their own job roles but was communicating well through out the whole shift, food was lovely so thanks to the kitchen staff not sure on names. The staff was welcoming, and attended to any needs.

Beautiful food rearly nice staff and atmosphere

Gorgeous little restaurant family friendly staff are so welcoming and lovely and can’t do enough for you. My meal was outstanding and I asked the name of chef as meal was so nice (Eddie) would definitely recommend this place

Stayed here for New Year’s Eve. Would like to thank all the staff for a lovely night. Staff were excellent throughout. Lovely to spend time with family and friends. Added bonus to stay in the premier in hotel next door. Will be visiting again.

On arrival the hotel is a large sandstone building the bar area is fine and the staff are helpful the drinks are fine, but on walking through to the dining area it goes down hill, the waiting on staff are friendly and helpful the food...

Excellent food but had to wait a long time for staff to appear.

By far worst pub in the country. No staff on the bar. Waited roughly 45 mins for a pint and food. Decided to leave and go to the pub up the road. In the morning after I went for breakfast. The host told me to find a table and wait for him take my order. After half hour of him chatting to his colleague, he took my order. 40 mins after this. Still no sign of my food. Or any of the staff for that matter. A queue forming. No service. No staff. Pointless.

Nice food 😋 haven't been for a while table of 8 all fex watered reasonable price.

Stayed at Derby Lodge Premier Inn for NYE, they had entertainment on for us. The barstaff were great we didnt wait too long to get served, which is a bonus as it was NYE. Atmosphere was great and as we were staying overnight we didnt...

There was only one option for any vegetarian on the Boxing Day lunch menu and it was small and had few vegetables on it and those weren't all even fresh but had been frozen and this 3 course meal for me and three members of...

Big thanks to Courtney and Craig on 28th December, very busy night, but they both worked so hard and kept smiling. First class service as always. Thank you

Just had a fab Xmas dinner there today we were probably one of their last sittings 18 of us and all the staff were amazing and food was delicious 😋 merry Xmas and thankyou to all the staff who were all still smiling and so helpful after working all Xmas day

Food is nice. Decor a bit tired.

If you like microwave food then this is the place for you. Bland, flavourless and overpriced festive menu. Add to this an abrupt waitress not a good experience. We won't be returning.

Service from Craig and Emma was great, especially considering it was so busy it didn't take long at all. Food was good, 5*

Brought a group of 14 for night out. Having been previously to our immense satisfaction, have to say we were very disappointed. Food menu has been noticeably reduced. Some of the meals were very average and the atmosphere very poor not least because it was half empty. We felt rushed from the start and probably won't return

Great restaurant with amazing staff! Service and standards are always brilliant and the food is always hot and fresh. Highly recommend!

Went to celebrate a family birthday and restaurant was very busy. All the meals were well presented and food was piping hot which is very important to me! Courtney was our server and looked after us really well. One of the party knocked her knife...

Had a fantastic mixed grill at The Derby Lodge, Huyton. Excellent quality meat, cooked to perfection. Customer service was fab, especially from our server Courtney. Lovely evening in a relaxing, comfortable setting - will definitely return.

great service food ok very reasonably priced

Been in the last few nights and Jess who is on work placement has been exceptional! She would be an asset to the business. Give her a permanent job!

Great pub with a friendly atmosphere, Sarah and Ellie were very amiable. Ordered a medium/rare steak which was cooked to perfection and had a few pints which were also spot on. Overall a good experience.

Go in most days but won’t be for a while after witnessing staff using customers used glasses to re-serve them? Just puts me right off, have sen two lots of managers doing this now (I won’t say there names).

Fantastic service from Courtney, she was courteous, funny and polite. We were a big table celebrating our grandads birthday and she ensured that we were all looked after throughout. Thanks courtney

We made reservations nightly for dinner. The menu had a wide variety of dishes. One of our favorite starters was the prawn cocktail. The dressing used was flavorful and complemented the prawns and lettuce. Our waitresses were excellent and our meals came fairly quickly, hot and tasty. Would stay at the Premier Inn on Roby the next time we are in Liverpool!

Popped round from the Premier Inn to grab food to take up to my room and the staff couldn't have been friendlier or more helpful! Thank you Ellie W!!

Had breakfast 2 days and 1 evening meal as stayed in next door premier inn. Very nice food and friendly staff.

Great food. FANTASTIC service from Courtney. Good humour and very attentive making us feel very welcome.

Courtney was the best 5 stars. She was the best very funny and happy. Definitely would recommend to other people.

Just came for a drink and served by the lovely Emma who always looks after me

Staying at the PI attached. We've just arrived & great reception & team in the bar. Lad, Courtney & Emma. All very friendly xx