Bebo in East Hertfordshire

Dreadful cakes dreadful atmosphere! Ordered 3 cakes and 3 teas, Victoria sponge was dry and all the filling had seeped into the sponge! Looked like it had been sitting on the counter for weeks. We asked to swap and exchanged for Biscotti Cheesecake, honesty not much better, very artificial, not fresh or home made, after eating my daughter had stomach cramps and then an upset stomach! The Bakewell was dry and tasteless, not good at all ! Asked for 3 teas, gave enough for 2.5 teas so had to go back for water top up and needless to say 1 weak tea as watered down! An awful venue, how hard is it to provide fresh cakes, 3 full teas!!!! Don’t waste your time or your hard earned money!!!!

Popped in for drinks & cake at the weekend. Drinks were ok, cake very dry & inedible. I returned it & was issued a refund for the cake, very begrudgingly. Staff certainly need some customer care training.

Bebo in Hertford is DREADFUL! I paid £30 for 3 sandwiches, some crisps and 2 drinks. The sandwiches when they arrived were an insult to sandwiches... no butter, no sauce, just dry bread with 2 sad lumps of halloumi in and some cold roasted vegetables. The person taking the order looked like they would rather be anywhere but there, the persons preparing the food clearly had no idea what a sandwich is supposed to be. It was simply dreadful. I tried to queue to return the food, but it was too long a wait and my parking was going to run out, so didn't eat the food, could not get a refund and left - hungry, disappointed and £30 poorer - we had to go next door to Greggs to buy some emergency food! I have written to Bebo to complain and have heard nothing back. Overall extremely disappointing.

Lovely cafe in the picturesque centre of Hertford. Lots of choice for breakfast/ brunch and lunch and lovely selection of cakes and pastries, all good value. Super helpful staff, tasty food and lovely atmosphere. Highly recommend.

Our second visit to Bebo in Hertford in two weeks and very disappointed both times with food, we eat regularly in Bebo in Welwyn Garden City where food is exceptional and the restaurant is fully fully stocked with lots of choice. Would not recommend Hertford at all.

My advice to Bebo is raise your game and raise it fast. In the current climate where people have less disposable income people will just vote with their feet and go elsewhere. It used to be a nice place to go for a light lunch and the building is lovely. But serving up anaemic looking toastie’s that are warm on the outside but cold in the middle followed by an anaemic looking panini (after I complained) along with stale crisps is not going to get you repeat custom. And if people do justifiably complain please take it on board, don’t challenge them and certainly don’t talk about the complaint loudly for the customer to hear while upstairs. Shocking.

Terrible food & service. Asked for a grilled chicken sandwich and the below photo says it all. Sent it back then 2 minutes later it comes out just warmer. Atrocious & would not recommend

A good option for brunch. Good, wide selection including veggie. A shame the breakfasts don’t stop an hour later. My main feedback would be to lose the crisps and replace with a salad. Why would you service crisps with bread or jacket potato anyway… crazy!

Am so glad one of my favourite places is open again for sitting in and meeting with my friends. Lovely food and the best coffee in town and very reasonably priced compared to other coffee shops.Food is frehsly cooked so yes might have to wait a while but if yoy want quick food then you are best going to a fast food restaurant like McDonalds. A wide choice of food to chose from, probablt a bit too much choice and can be quite overwhelming but quality is good. Lovely staff and welcoming manager. Will be back again soon

I have visited here on numerous occasions since it opened because the food is actually lovely. Yesterday was the last time. Staff are unfriendly, awkward and unsmiling, whilst I of course appreciate the regulation challenges over the past year, you can make it easy or difficult. Extremely rude manager last time we were allowed to eat in and yesterday, a clunky experience of working your way through the cafe to order and then wait for food, unsmiling staff who don't look like they want to be there, it really was the opposite of welcoming and warm, came out thinking we will now explore other places in Hertford for brunch.

lovely atmosphere, good coffee and an amazing building. genuine wooden beams, feels like having a coffee in tudor times :)

Food was great, staff amazing and friendly. I was embarrassed when I knocked over my coffee and two staff members came and helped me, it was my fault, and they brought me a new coffee. Love this about Hertford.

During this period of heavy regulations, it must be so difficult for cafes/restaurants as they've had to adapt to this new way of operating so quickly but Bebo has definitely got it right.With the regulations being enforced by staff, it makes customers, whom may be increasingly anxious about the pandemic situation, feel at ease and it is noticeably appreciated by all customers who I have seen in there too.The coffee is still just as great as it was before lockdown and before the new regulations; the staff are lovely and friendly, despite the strange circumstances.Overall, really nice atmosphere :)

So i originally went into the coffee shop on the way back from the gym to ask if they had more seating upstairs. I was informed by a grunt by one of the staff members who looked like she hated her job and hated people. She seemed rude and her response was very minimal. Nonetheless, I thought i would still give it a try. Me and my partner got our chai latte which was very good. However, the taste of the latte was drowned out by the distaste of the staff and atmosphere. we brought our laptops with us to do some work and this seemed to be a problem with the manger. He told one of his staff to come up and tell us that the minimum order was 5 pound in order to stay seated in the cafe. (we had spent 5.36 and was entitled to stay). I felt sorry for the young staff member he sent to do his dirty work for him who clearly felt embarrassed to be even asking us this. The manager

Lovely place to visit. Have amazing staff and always are polite. The food there is so good. Would definelty recommend going there.

Very disappointed at the overall attitude of the member of staff 'serving' us on arrival. He clearly was not having a good morning or possibly week. Rude as we entered, demanded the number from the menu board & not the details, told (not asked) us to scan the track & trace app. Told us to socially distance. Clearly we were kids and not adults in his eyes. We were very accommodating but his overall attitude inevitably left us angry and we decided to obtain a refund and leave. Only then did he apologise under his breath but the damage was done. Won't be visiting here again.

I came here on Friday with family for lunch as this place was recommended by another friend. I can see why this place was recommended, a lovely individual coffee shop with traditional wooden surroundings which gave the coffee shop a lovely atampohere when you walk in. I prefer to go to independent places rather than chain places to help the small business in difficult times. Anyway there are signs on windows clearly stating you have to wear masks and which we did. We was greeted by a lovely friendly man who took our order and clearly explained to us about the one way system and where we can sit.We sat down and waited for our orders which came relatively quickly despite everything being cooked from fresh. Two of us had paninis and the other two jacket potatoes. Well we was very impressed with the food and the quantity too along the with the lovely coffees that we had. We then was naughty and went for the homemade cakes for pudding and they were lovely too. Will definitely be back and will recommend to others too. With regard to the negative reviews on here we had no problems with the food or the customer service we received as everyone was friendly and smiley and we was made to feel welcome

Hiya I am writing to say how appalling my trip to bebo cafe has been. The staff are grumpy and my muffin was dry. As well as this, my friends sausage baguette was poorly presented and came with some packet crisps.

I came here with some friends for lunch and we had a lovely time and the food was great. The manager was working hard to make sure he was adhering to the covid 19 rules which some customers seemed to not appreciate this and left. He is just doing his job to keep his customers safe and keep the business going in this difficult time and we actually saw some customers verbally abusing him which is not fair for a manager just doing his job. Can definitely recommend the homemade cakes and will be back again soon. Thank you Bebo for a lovely experience and trying to keep your customers safe

Great breakfast or coffee/cake spot. Nice inside, some tables outside in the sun as well (morning). Full English is £5.99. Cakes/cookies are superb, coffee is good, staff are lovely. Prices very reasonable. Wish we lived closer!

Nice location for people watching. Great bacon roll.However, I do have a concern. There is a man who I think might be the manager who comes across as ignorant and very customer unfriendly.I can't believe that an establishment such as this could stomach having such a rude unfriendly person in charge. It's so obvious that the staff cringe at his behaviour.

Visited on a regular basis prior to lockdown, use to have meetings here as it was nice and quiet upstairs, range of hot drinks, all very nice and the carrot cake is the best I’ve had, thank you!

This place is a complete shambles. Only 2 staff working on a bank holiday Monday. Both of them clueless. Waited 40 minutes for 2 bacon & egg sandwiches with 2 coffees, then the order was wrong and the coffee was cold. Said they would have to start everything again. We got our money back & left hungry and thirsty. Avoid this place at all costs unless the owner decides he is going to up his game and run the place like a caffe & not Bun Stall.

This café is nicely located and well decorated. We entered attracted by the lovely look from the outside. Once inside a a very rude man stopped us abruptly at the till. He asked us to order our food, pay and wait there until food and bev were ready. When asked for more details on the menu, we have been told to look at a poster on the wall (which was unreadable). Then we have been sent upstairs to a designated table, all with our kids and our hands full. Staff extremely rude and we could feel the tension bt the manager and baristas. Nice place, but unpleasant staff. The milk in the cappuccino was too hot, coffe wasn't great. We will def not be back. We probably better go to the nero around the corner.

Very rude older man on till, poor attitude and obviously no handle on the current situation.We needed a high chair for my 1 year grandchild, all 3 we tried were broken and he told us we, Bebo, need to get rid of them. Well then ?????No help from staff, my family and I carrying high chairs up and down stairs, passing other tables. Whatever happened to serving customers and social distancing. My granddaughter developed hives, coughing and breathing difficulties from an item that was supposed to be vegan, and we had to take her to hospital to check her respiratory and oxygen levels. The rude older man's comments when asked for list of ingredients for the hospital was, its vegan. How helpful!!!!! Other members of staff were more interested.What was supposed to be a family meet up for lunch turned into a very distressing and scary situation.Couldn't tell u what the food was like as was too concerned for my granddaughter.Will never EVER go there again.

Hubby and I on Monday 17th August. A very unwelcoming older man at til. We sat at a table inside which had a notice in it that it had been sanitised and cleaned so we felt reasonably safe. Whilst we were drinking our coffee (from paper cups) three lots of people left their tables and other customers came in and sat at these three tables one of which was a table for four. Not once did anyone clean or sanitise any of those tables. Yet, those signs just sat on the tables to say they had been done. A young girl was standing around doing nothing. She just stood leaning on a counter near to the toilet. The man at the til was grumpy with people coming in. Our coffee was hot so no complaints there but will never go back while this virus is around. Obviously, our table had probably not been cleaned in between customers either. I did remove the sign from the table as I left. Beware. This is not a safe environment at the moment.

Lovely coffee and younger staff are helpful but the older 2 always seem to be grumpy and arguing which is very off putting!

I opted to go for a coffee at Bebo rather than at a chain store, as I thought I should start supporting local businesses more in the wake of Covid-19 and lockdown. However, I was shocked by how rude and uninterested the staff were. I felt like I was a massive inconvenience to them for even daring to enter! Guess I'll be sticking with Nero!

I just visited Bebo and ordered a hot chocolate for my pregnant sister, asked three times if there was any skimmed or semi skimmed milk and was looked at as if I’d asked if she could give birth there. I also had to communicate about six or seven times that I wanted a hot chocolate, because the bloke behind the till was clearly not listening to a word I was saying. And then we come to the worst part of the whole visit.. “Saskia” the girl on the coffee machine. The man who had served me and clearly had no idea what I wanted communicated to “Saskia” that I had asked for a “chocolate” (?!) Saskia then SHRUGGED at me as if I was the problem here, and rudely said “Hot? Cold? What are we doing?” UNBELIEVABLE. I only moved here a few days ago and I’ve already found somewhere I’ll never set foot in again. Steer clear of this place at all costs, god what a shambles

Coffee was terrible, heated to boiling point and far too milky! Had bacon baguette that was served with crisps as a breakfast dish? When I asked for brown sauce I was given a pot of bbq. Customer service in here is nowhere to be seen. Staff weren’t welcoming, interested of attentive. Won’t be back.

Bebos was always popular due to the unique experience as there was a young very generous girl called Amy who gave away free food when she could and gave generous rates for her “other services” not sure how much she washed her hands and she left to have a baby with one of her punters/customers; as we all know she wasn’t one for “skin on the meat”. I doubt they’ll ever find anyone as generous as her again; just gave put up with just a sandwich!

Scrambled egg like rubber . Staff were not interested in customers . Expensive slop. Would not go again as there are better cafes!!

We visited Hertford Bebo’s Sunday mid-afternoon with the family for coffee & late lunch. Hertford is a town saturated with amazing coffee shops and quality places to eat and drink, therefore you would imagine that Bebo's with a three storey coffee shop, would be doing all in their power to ensure the experience they offer would be on par with the others in town. In reality it was the complete opposite. The service was some of the worst I have ever experienced. The girl that served us appeared to be in charge of a team of young teenagers working the shift that afternoon. She came across as very rude, walking away mid-conversation, mouthing the words to the tunes playing in the background, whilst avoiding eye contact or paying any attention to customers that she was serving. Once seated we noticed the drinks were all at room temperature and therefore had to be remade. The toasted sandwiches we ordered took about 30 minutes to get to the table and the crisps served with the sandwiches were stale and chewy. In our experience the food, drink and service was awful and expensive compared with other places in town After reading through other reviews, I can see this is not an isolated incident and in the last year or so, bad service seems to be normal for Hertford Bebo’s and the Management have made no effort to improve the service or address the bad feedback. This is one coffee shop that our town would be better off without

Avoid this his place .Ordered brunch ,turns out to be the worst brunch I have ever tasted .Scrambled eggs looked like they had been nuked in the microwave tasted and looked like rubber.The muffin completely uncooked with a smear of butter on .As for the sausages completely inedible.will not return to this place .its not hard to get this right it’s a given that if you offer food you must surely know how to cook it .

I took my 3 Children here for lunch on Saturdays and thought i would treat them however i wish i didnt. I ordered them quite basic sandwiches 1) Salami and Cheese, 2)BLT 3) Ham and Lettuce and got charged for very extravagant sandwiches - one of them was £7.99 as the lady at the counter thought this was the nearest she could find.ABSOLUTE JOKE..None of the food was particularly good, one came with 4 crisps on the side ( a portion apparently)The service was also terrible, the attitude of the girl at the till was foul, rude, short and rushed.Ive been here a few times but will not return.GOING DOWNHILL

We have come to Bebo's in Hertford a few times and on the whole it has neen lovely. Today however it was was really disappointing. Order our breakfast and it didn't arrive until the beeper was going off for a while. When it came, my scrambled eggs were cold the beans like warm and my grilled tomato stone cold. My partner breakfast was not much better. When he mentioned it to the staff the cooks reply was 'Well it's one of those day's . Not good enough Bebo Hertford.

I bought something to take away and the assistant who served me was friendly, helpful and courteous. However, another person who seemed to be the manager (?), was dour and surly. Not a smile or so much as a please or thank you as she assisted me at the till. She could learn a few tips on cutomer service from the assistant who she appeared to be training.

I came in here at the weekend to meet a friend for lunch. The food was amazing and yes we had to wait a while but the food is freshly made and was busy there too but worth the wait. I prefer freshly made food to pre packed sandwiches etc. The coffee was very nice too and the staff were very friendly and polite. My friend and I will definitely be coming back

The welcome and service were top class and the leek and potato soup was excellent. Just like homemade, it couldn't have been better. It was thick but had not been pureed and with some lumps to improve the bite. The brown crusty bread was just that, more than acceptable.The ciabatta tuna melt was of large size, cut into three and was hot and very tasty.I look forward to eating there again.

The venue is very nice. The service is very slow. The food orders often arrive incorrect. The food varies in quality. The guy who I assume is the manager is very unfriendly, rude & shouts at the staff.

Went for lunch. Service very slow, sandwiches awful. One came burnt, ordered a Hawaiian came with no pineapple so sent back and came back with 7 chunks thrown in, not even sliced. Cheese was greasy and with one toasted sandwich burnt one was undercooked. Staff not friendly at all. For the price we paid for lunch very disappointed.

The welcome and friendliness were good and the tables clean and tidy. The fruit tea served in big mugs was well flavoured, hot and delivered in quick time.

I've been in previously for a couple of business meetings and the smoothies were amazing but decided to have a late breakfast with the family today. I had the savory waffle and it was amazing! My dad liked his cooked breakfast so much that he went and thanked the chef. Will definitely be coming back again.

I came in here for a business meeting and I have to say what a lovely place it is.

Bebo used to be a lovely eating place, it’s really gone down hill, no butter on the toast and the eggs were hard. This isn’t the first time ice been been disappointed - time to find a new cafe for breakfast.

Great breakfast and good coffee. Eggs benedicts are the best.Will recommend and definitely come back

A nice breakfast with friends. Good selection in offer. I had Eggs Benedict and it was delicious. My husband has the standard English Breakfast, not too much food and was very tasty

Nice and friendly staff . Love the food . Really quick service. Will visit again as it was my first visit today

Ordered two sandwiches. Took 30 minutes to come. Cafe not busy. When we said we’d be waiting a while the waitress replied « I know ». When the food came and we asked why it had taken so long the waitress said it was busy. It wasn’t.

The service is a little slow but the food is acceptable. Little mean with the sauces and garnish on the sandwiches. Falafel need more spice. Nice venue.

Really nice looking bistro style cafe with extensive over embellished descriptions on the never ending menu of what’s on offer. Ordered 3 sandwiches, 2 teas and a can of coke, not the most complicated order but as we turned up at lunchtime, clearly the staff were under pressure and unable to cope. Deli sandwich it was not when over half an hour later our food arrived. Clearly the kitchen can’t tell the difference betweeen 6 and 9 as we received someone else’s food initially. Waspy and quite rude service from both the waiting staff and the manager, no apologies, just bad attitude. Room filled with smoke from cooking, will not be going back any time soon.

Family stopped at this cafe on a Sunday for drinks. Very welcoming staff. Drinks and atmosphere great.

Even though this review is for the breakfast Bebo cafe has fast become one of my favourite spots to eat or drink coffee in Hertford.

Lovely staff, excellent manager all seeking to provide good service.- too easy to criticise in this day and age of fleeting staff! Been going there for ever since it opened and have always received good service and excellent food/drinks. plenty of seating, some in nice hidden-away corners- if that's what you are looking for. Difficult for staff and customers with so much development going on the immediate vicinity, but still worth a visit.

Sorry guys but the coffee here is just awful, my wife couldn’t even finish hers. I had a piece of coffee and walnut cake and it was far too sweet and the cake itself was dry.

Visited on a Thursday morning at about 9.45 and the establishment only had about 4 other diners. Placed my order of scrambled eggs on toast twice and 2 coffees which I had to repeat 3 times then had to ask the young lady for my change, only one scrambled eggs arrived, they had forgotten about the other one, had to ask for butter as the toast is served dry but the worst thing about our visit was the awful scrambled eggs which were so dry and tasteless, we did notice that a couple of other diners had ordered the scrambled eggs but had left half of the meal, I have since read other reviews and it is quite clear that a large number of people that visit this establishment have also had bad experiences, obviously very badly managed and maybe a change of management will bring in more diners but I will not be returning.

Waited 10 mins to order ( only 1 person in from of me ordering sandwich and drink, then 32 mins for a brie and cranberry sandwich no butter badly made which included a hair ( they weren't very busy either) no customer service no smile, staff not happy and the place was freezing cold we left and went to Nero's to get a drink!!

Dreadful experience in this place this morning. on arrival with two friends we found it difficult to find a clean table that wasn’t covered in the previous customers empty cups and plates. Tables were not being cleared or wiped down. That was just the start! Whilst I was ordering my tea/breakfast an older member of staff rudely interrupted my conversation with the young girl serving me to publicly reprimand her for not providing cutlery for the customers she was serving breakfast to. The young lady explained she had provided them but was again spoken to in public in an extremely rude manner that she didn’t provide them at the time the order was placed. She very loudly and very publicly humiliated the young girl. Having a daughter of a similar age myself and knowing her treatment was unfair towards the young girl, I stuck up for her by saying she had provided cutlery for the customers. The response to this was extraordinary. She screamed at me that it was none of my business and that it was a private conversation (despite the fact she had rudely interrupted my conversation). The level of aggression and vitriol shown to me was astounding. I told her she was a complete bully to the young girl to which she responded with “You’re a stuck up T**t” . The manager was unable to deal with the situation; she should’ve been asked to leave with immediate effect. So, if you want to witness bullying and humiliation of young staff with an ineffective manager and staff who aggressively shout names at you and want a full blown public argument with you then this is the place to go, if not, avoid at all costs. The worst customer experience I have ever come across. It deserves no stars!

Me and my friend was on Hertford today with our babies and I advised that bebo was spacious for us having the buggies etc when we got there there was only one high chair that worked which I used for my son but my friend was struggerling when I helped I noticed it was broken so we got another one but the same thing again as you can imagine being a mum with a baby it's not always an easy task putting in and and a baby that isn't In the beat of moods. We asked a lady waiter to look she was friendly and said will speak to the manager for us. When she came back said the manager told us not to use the high chair as not working and tgat was it no apology no explanation which I thought was rude considering this is a family place to come I expected so much more. We asked for the manager to come over. Well he did had no empathy looked at us like we was the problem he really didn't care that his baby equipment was letting us down and just said ice ordered more what more can I do. We decided to leave as didn't want to put money in his pocket if he couldn't even apologise for the inconvenience. I will never go back here again and I hope he will read this and learn some customer service !!!

Can not explain into words how delicious the food was, girls at the counters were so polite and helpful, fantastic staff and situated in a beautiful building, lovely atmosphere and the ladies on the deli bar were so helpful with allergens,

Amazing customer service from Libby & Ellie! Very friendly and welcoming. Well run establishment with great staff.

We had a disastrous lunch in a nearby cafe a fortnight ago then, on recommendation, visited Bebo the following day with our granddaughter and had excellent flat white coffees and a babycino.

I purchased a hot, takeaway vegetarian mozzarella panini and headed back to my office. Took a bite and it was chicken.. Had to drive all the way back to the cafe and when I arrived, they tried to fob me off with a cold sandwich so I asked for a refund. This then took a further 15 mins to sort out. I'm a vegetarian first of all, the service was very slow on both of my visits and wasn't offered any sort of acceptable compensation. Do not go here!

I visited Bebo last week with my mother-in-law and young baby. We ordered sandwiches and tea. I had eaten half of my sandwich when I noticed the other half had mould on the bread. My mother-in-law took the sandwich to show a member of staff. The staff member was very apologetic and offered us our money back for the sandwich. I suggested a piece a cake as replacement instead (the Victoria sponge looked delicious) and was happy to except that as compensation. The staff member also brought a fresh cup of tea over with the cake. I was happily enjoying the cake when I came across a hair in it! I just couldn’t believe it! We decided it was time to leave (my mother-in-law had already been put off eating any more of her sandwich) but before I left I showed the hair in the cake to a member of staff. She said sorry but didn’t seem to care too much. I wasn’t offered a refund on the rest of our food/drinks. She just said ‘“We don’t make the cakes, we have someone who makes them for us”! I won’t be returning, nor will my mother-in-law. I doubt any of my family and friends will eat here again. I took a photo of the hair but unfortunately I didn’t think to photograph the mould before we sent it back.

Bebo was almost empty when my colleague arrived but had to wait 20 minutes for her takeaway sandwich. When she asked about her order the staff said ' It is lunchtime' And then commented that she must be be hungry! which was rude. Her reply was that she just needed to get back for a meeting. On hearing this I decided not to go to Bebo for my sandwich. But although slow and expensive, it is good food, so I did go for mine too. I was served very quickly but I had asked them 'Not to use butter'... When I got back to work I then spent my lunchtime scrapping the butter off my sandwich. Bebo staff need to be quicker, more efficient, not rude and learn to listen!!

Had to wait 15 minutes for sandwiches then they got part of the order wrong so had to wait another 5 minutes for that to be changed. Brought up the new panini and still wrong!! Very frustrating and disappointing. Won’t be coming back.

20 minutes for a sandwich when there is no one in here.... it’s the same every time. Maybe next time it will be okay...... No there will not be a next time I’m done

As a family we’ve always enjoyed Bebo in WGC and were very pleased when one opened in Hertford. Unfortunately we were spoken to rudely by a member of staff whilst we were waiting to choose our food and wait for a table downstairs as we had a buggy with us and there’s no lift to access the empty upper floors. There was also only 3 high chairs, all of which were in use. No where near enough for somewhere which would attract young families with young children. We left and went elsewhere. We won’t be returning.

The staff have always been very nice and helpful in Bebo, but the food is very inconsistent and not greatly priced. We've been told many times that specific dishes aren't available or have sold out, even to the point where we once gave up and tried somewhere else instead. We've also been given the wrong food many different times, or food simply hasn't turned up. Personally, I believe this to be because the staff are stretched too thin on busy days. I'm hesitant to visit now, and this is a shame because I enjoyed the visits where things didn't go wrong, but they became few and far between...

We dropped in for a quick lunch on a Sunday. Ordered a couple of (very expensive) paninis and a coffee. We waited 30 minutes, and when the food arrived, my panini was burned, and they had got the wrong order for my partner. The staff were messing about and looked totally uninterested in serving food. The manager made a dash for the door as soon as he saw me coming up to the counter to complain, leaving the girl on the counter to deal with it. We got a refund for the meals after demanding it and returning them uneaten, but they still charged us for the coffee which had grown cold whilst we were waiting for the order. Awful, avoid this place like the plague.

Called in here for sandwich for lunch after a 4.5 hr drive visiting family ordered 2 ham & cheese salad pickle sandwich after nearly a 15 minute wait once it arrived the bread was very dry & not even buttered the salad was grated carrot on the side of the plate & this was nearly £10 definitely will not go back here

After traveling 5 he's in the M1 called in be bebos for a snack the sandwich I ordered the bread was very dry no butter filling was poor l should have taken it back but after so long a journey was starving big mistake some time later in the afternoon a became quite unwell this is the second time after eating at bebos I've become unwell I hadn't eaten anything else apart from cereals that morning but certainly will not be eating there again

We was in Hartford shopping when we decided to have cup of coffee. We came across Bebo cafe, so decided to have 2 coffees. My partner had a latte and I had a flat white, both had great flavours.

This only gets a 3* because the kitchen staff made one mistake after another, creating a nightmare for us being with a toddler and 6 yr old! Reconciled somewhat by the lovely serving staff, it still left us frustrated. The toasted sandwiches we ordered for the children were forgotten and despite several reminders we finally got the last one 30 minutes after we finished the adult meals. One adult meal was ordered without dressing but arrived with it daubed all over which had to be replaced!! We were compensated with free drinks/ice cream but the whole experience was poor. Fractious, hungry children do not make for a relaxing lunch. Being fair, the food was very tasty and of good quality. I would visit again but definitely keep an eye on detail in terms of food ordered. Again, lovely staff on the front desk who tried to save the day!

My husband and I went here for a quick breakfast the other day. He had a full English which was ok at best but pretty unappealing to look at and I had poached eggs and avocado on toast, when mine arrived it looked really horrid and they managed to have really brown but still hard avocado on it. I think I would rather have been given the option to have something else. The girl who took out order was lovely and very friendly but the man who I think cooked he food and brought it over clearly had a personality bypass which was a shame.

Ordered to take away for my lunch from work, 25 minutes later my salad arrives. 5 minutes before it arrived the woman counter asked me what I had asked for!

Me and my husband often come to Bebo’s as they have a good selection of fresh gluten free cakes which is so refreshing to see as I’m mostly offered a pre packed brownie when out which is now just so boring.

With many independent and national coffee shops just yards away in Hertford Town centre I thought I’d try Bebo for first time. Wooden beams, brick walls and relaxed atmosphere. Elderly customer in front was treated very well. The member of staff clearly recognised her and helped her order and deliver sandwich/drink to a table. I just ordered Victoria sponge and latte. All very nice. Had to step down three tricky steps to find a seat which could be difficult for elderly carrying drink/food. £5:85 for drink/cake was acceptable. Happy to return.

I don’t like leaving negative reviews without first giving someone a chance to deal with my complaint. However, after letting the phone ring off 5 times, I’m breaking my own rule.

Enjoyed a bacon, brie and cranberry ciabatta which came with a salad garnish and a few crisps. Plenty of filling and did not have to wait long to be served.

I had such high hopes for this place.

Nipped in here today for some lunch with a friend. Never been before, so we asked a waitress what we do - do we sit down first, are there table menus, do we order at the till? Perhaps inane questions, the answers to which she thought were obvious, but her short response was rude and disrespectful, then she flounced off. We ended up asking other customers what the drill was - not a good first impression.

We lunched at Bebo. Service was quick, efficient and friendly. I had a crayfish salad which was light, tasty and well balanced. A good selection of foods was available. I look forward to going there again.

Came into Bebo expecting a freshly made sandwich. After explaining the order, It came incorrect.

First visit for midday coffee and sandwich.Place was very busy and had a nice atmospher. Ordered a coffee and pepermint tea together with two mozzarella and tomato sandwiches which were accompanied with some salad and crisps.Food was ok but was surprised to see the staff who were preparing food using their bare hands to place food on plate and mentioned this to the manager who was very pleasant and provided plausable reasons for this. I made the point that from a customer perception point of view the staff should really be wearing gloves even though the manager indicated that what they were doing was perfectly acceptable and met required hygene standards. My view is that customers would tend to have an adverse view about this way of working and food should not be touched by bare hands - use gloves or tongs to handle food

First visit for lunch, a busy and bustling.

PLEASE PLEAS EPLEASE IGNORE THE NEGATIVE REVIEWS!!! clearly these people did nothing to bring to the staffs attention there issues whilst there these reviews incense me so much! The coffee is incredible! the selection of lunch menus and also the fillings are second to none, the staff are always welcoming and helpful - When on one occasion I had an issue I raised this and it was dealt with instantly and in a polite courteous manner 10/10 for anyone looking for a nicer coffee shop for catch ups rather than your run of the mill average :) only thing I would say is it can be a bit pricey but for the quality and portion size I am more than happy to pay it.

My review will only consider the coffee which a place promoting its coffee , i would say that i had the worst coffee in Hertford (and further), more like dishwater and for the price not good !

We visited for a late lunch but we were rather disapppinted in the quality of the food - plain and...

I discovered Bebo when in Hertford on Friday & yesterday spent over 2hrs there with my daughter,son-in-law & 7month old...

Always our cafe of choice over Nero when cycling through on a Sunday. The setting is delightful, to sit out...

We come here regularly ever since we moved to the area and have never had anything but a great experience. The food is fresh, always good quality and service is fine; the girls that take your order are efficient and the food always arrives quickly. I always get the chicken, bacon and avocado sandwich and it's always perfect, and the halloumi panini is nice too. All in a little gem and a must visit before a browse of the farmers market and stroll around town.

Stopped at a very smart looking cafe in the heart of town. Ordered hot chocolate and sat outside in the autumnal sunshine. Whilst waiting I scanned the reviews on Trip Advisor so was not overly surprised when the hot chocolate arrived it was at best only luke warm.

Popped in for a coffee and a cup of Earl Grey tea, staff cracked on with the coffee but didn't seem to know what teas they offered. The server just pointed to a blackboard above her head and didn't say a word.Coffee served in a coffee cup, but an Earl Grey tea in a mug? Sounds a bit pretentious maybe but it's not correct. When asked what a particular cake was, as there was no label attached to it, she looked at it and described it. Well I could have done that but Was still none the wiser of what it was! The staff just don't seemed bothered. First and last time.

I have never written a bad review until now! My daughter and I went here for lunch. The staff were uninterested, unwelcoming and made us feel like we were in the way! I ordered a tuna/cheese panini, which came up as a large white roll coated with sesame seeds, and was not toasted and fused as a panini should be, and served luke warm! My daughter's goats cheese salad was a handful of wilted leaves and the goats cheese was served, luke warm but solid as opposed to slighted melted! My coffee did not taste of anything and when I reminded the waitress for the glass of water, we had ordered, she didn't say anything, but promptly walked off and came back with a thin, plastic white disposable cup with a few mouth fulls of water! The cafe is in a great location in Hertford and looks attractive externally and internally with so much scope. It would be a goldmine if taken over by completely new management, with new staff who were trained to welcome visitors, rather than make them feel they were intruding!

Had a wrap which was awful so I gave them the benefit of the doubt and returned. This time I have a jacket potato with chilli. Both mine and my wife's chilli was barely warm. How difficult is it to heat up a potato and some chilli? Very poor so I won't return again.

Situated in a lovely old building in the centre of town. There is a good selection to choose from and the food and service are good.

It is such a shame about this place, we used to have Sunday breakfast there regularly. A few months back we went and the breakfast was atrocious, dry and pretty much inedible. After several months we went back today hoping that our bad experience was just a blip. Well, it wasn't. Nothing is freshly prepared any more, everything is microwaved and put under the grill to be reheated. Everything was served luke warm and it was dreadful. The tables were sticky and when another customer complained, the waitress told them they might be sticky but they've been cleaned and walked off. We will never give it another chance.

Such a shame :( the place looks nice and the location is excellent but staff is too rude :( Our flapjack slice was also stale :(

Have been for lunch on quite a few occasions and it always seems busy but I think there could be some improvements. Service is very slow and staff don't seem 100% on the ball. Very slow to receive our food which was nice but nothing outstanding. I still think menus on the tables would help as people end up standing in front of the ordering area deciding what to have. Nice but average.