BEAR Derbion in Derby

Decent coffee that came quickly. The staff though, especially one young lad, were a bit rude.

Bought two coffees and two desserts, the waiter brought them to the table without taking all the dirty cups and plates from previous customer. Didn’t offer to clean the table at all neither. I was kindly asking for them to clean it please, and in a rude way and with anger said to me that he asked if I wanted anything else and didn’t respond hence left the mess as it was. This was in an aggressive attitude, with no intention to offer a minimum service level. And actually it was a lie, because didn’t ask what he said anyways. On top of this, didn’t bring spoon or sugar for both cake and coffee. I am disappointed and regret coming to this place, and this experience ruined my whole weekend.

Poor service. Lebanese bread was difficult to cut. The hhallouni was well done! The salad was dry and unappealing. The lemonade was nice.

Fantastic service from Dion and Emma. Very good food and drink.

Visited this morning ordered drinks and cakes. Drinks arrived coffee luke warm I had to ask for a fresh one. 30 mins later still no cakes,had to ask then only received half the order and had to ask again 🤷‍♂️ The thing is nobody said sorry 😕 We always visit when we go shopping in Derby,it's our treat. Let's hope this was just a hiccup!!! Visited Ashbourne last week no problems.

Popped in early and had filter coffee and a bowl of granola. Granola was good, simple but just enough. Good black coffee is hard to find but the filter coffee here was really nice. No milk needed and free refills. Service was excellent. Super friendly and really helpful.

It was 1230 on a Sunday, there were a few tables available, so we sat down and chose our food. I went up the counter to order the food and at that point were told there was a 50 minute wait. So we left. Why does a restaurant struggle to serve food at lunch time?

Nice cakes only knocking off a star as I received a bag from 2 good to go and they were all Shoved/ crushed in one bag not individually packaged

Came for an afternoon outing, had a 313 lager, a rose wine and some snacks and it was great. Everyone made us feel welcome, 100% recommend.

Came Saturday morning for breakfast with my friend and everyone was amazing. Paya was very helpful and dions coffee was incredible.

Had the most incredible brunch here on Saturday. We both had poached eggs with avocado/pea mash on sourdough bread. It was amazing. The eggs had the most golden yolks I have ever seen. Every aspect of the dish was delicious. I would give this dish 6 stars if it were possible. I can't wait to return.

Dion, Ell and Chloe provided swift service with a smile whilst simultaneously attending to other customers' needs as well. Brilliant!

Visited Bear in the Derbion centre on 3rd May 2024. Great atmosphere, ample seating inside. Staff are very polite and professional and table service as well. We only popped in for a coffee. The standard of their coffee is excellent. We will certainly visit again.

Lovely food as usual. This is my friends and i favourite place to go to eat. We often have dion serving us he is very polite. cleanliness is 100%

I go quite a lot and the food is amazing, the staff are polite and helpful. It’s clean! Chloe serves me a lot when I go in and is always chatty and helpful and going that extra mile when we come in and becca makes the best coffee! My daughter even got bear art in hers which I thought was really cute and such a lovely touch

Consistently great coffee, food and service.

Just been served avocado that was so hard it’s into bare knuckle boxing. When I told the staff they just went, oh okay thanks. Couldn’t have cared less.

Odd and off place this. I walked in on a particularly quiet, drizzly Monday afternoon to be observed by three staff members, none of which greeted or even acknowledged me. Made my way to a table, checked out the menu and opened my laptop to fire off some emails. 15 mins later and despite the same staff walking past me no one engaged in me. I then asked a fellow diner if it was table service to be advised it was not. With my casual efforts to get the attention of staff, seeing that I had reviewed the menu and set aside very peculiar that none of the three staff that observed me thought to advise on this. Let’s face it, having to go to the till to place an order is not the norm for a restaurant. A note on the menu to this effect would have been useful. Having said all that, the coffee was lovely and the Lebanese flatbread with chicken was tasty. I will likely return and will be interested in how I am received next time.

Tasty food, delightful Staff. Friendly Waiting staff and buzzing atmosphere

I have been coming here for many months and made many visits. I have got to know everyone that works at this Bear and they are all lovely people, my particular favourites are Chloe, Beky, Dion and El. The coffee’s they prepare every day always exceed the previous days offering. The latte art deserves a spot in a modern art museum!!! And the food!!!!! wow the food is amazing. I particularly enjoy the full house breakfast and the banana berry pancakes!! the chefs are always visibly hygienic and professional and all work with lightning speed whilst maintaining the highest standard of food preparing!! I am always grumpy when I do not get to visit bear in the morning. I love this place. 10/10 recommend.

Its would have been 5/5,but unfortunately my poached eggs were over cooked, which made my toasted bread seem hard as the runny yolk would have soften the bread. The coffee and service was good.

10/10 service, loved every minute of it and all the staff especially Chloe and Dion

Amazing atmosphere! And the food is incredible! Customer service is fabulous too! Thankyou Chloe and Dion

Service was perfect, we were served by Chloe and she was helpful and polite. One of our group is gluten intolerant and the staff were really informative on what they could and couldn't have. We love our coffee and that was spot on. The food was delicious, eggs were cooked to perfection. The portion sizes were really big, we came out super full and happy. Definitely recommend.

Went for coffee and cake, and a spot of brunch. Was lovely, shout-out to eleanor and chloe. Would 100% come back and would recommend

I always make sure I visit here when I'm in derby shopping. The staff are lovely and I really like that you order and they'll bring it over to you so you can sit down and relax. The cakes are delicious and they have a great choice of coffee and wines

1 star review yo get your attention and to record my disappointment that you have removed the banana and berry pancake from the breakfast menu. It was this that made me a regular at Bear....and haven't found a replacement on your menu that I like :(

Sadly both of my visits to this venue have been disappointing. The food and drinks are great but the staff leave a lot to be desired. They seemed to be indifferent to customers needs. Also the tables were mostly uncleared and dirty. My first visit was late on a Saturday afternoon so I put it down to being busy. My second visit was for a weekday brunch but the situation was no better. I will give my business to the Irongate branch in future where I have experienced a friendlier welcome.

Not as good customer service compared to 12 months ago. Tables not cleaned at around 2.30pm. One member of staff on the till who ignored me for around 10 minutes to the point I needed to press the staff service bell to get noticed. Amazing food once again, but due to how rude the staff member was on the till I will not return again.

We had the full house breakfast, sweet potato latkes, and shakshuka. They tasted wonderfully, portion sizes were very good. Great quality, fresh ingredients, and good service. Recommended.

Four staff members talked among themselves while we waited at the front to order, and didn’t acknowledge us until they finished their conversation. Great smoothie but terrible service.

Very disappointing. Tables dirty. When I placed my order I wanted to change flat bread for sourdough, lady had to ask the grumpy manager if this would be ok, and through greeted teeth she allowed it. I must of waited over 10mins for my coffee. Our food was waiting under the heated lights until someone brought it to us. No one asked if we wanted sugar with coffee or any sauces with our breakfast, or even ask if our food was ok. Shall not be returning. The grumpy manger needs to train her staff better. Or get a different job not serving the public.

Nice cafe in the shopping center. Food and coffee are really tasty!

OK... food (breakfast) not as good we expected. Expensive for full English

My food was lovely however I was really disappointed with the staff. My friend ordered in front of me and wasn’t happy with her Biscoff latte as it tasted too cinnamony, so requested for a new one without any Syrup. The girl on the till wasn’t apologetic about this strange taste, and I watched her roll her eyes and Huff and puff to all of her colleagues who then turned around to have a good look, as if to say “I can’t be arsed with this girl”. I’m not sure if my friend noticed and I didn’t want to tell her but her but it really upset me to watch. The till girl had curly hair and was wearing them gymshark T-shirt. And to be honest, all of the staff members look like they just rolled out of bed in random clothes, no uniform or grooming standards. I don’t normally leave a bag review, but I was really upset to see my friend being such an inconvenience to them all over such a small thing. However, the food was lovely and next time I’ll be sticking to the iron gate bear where the staff are always lovely

Coffee lovely and so is food. What let's place down us the dirty stained unhygienic chairs. Aren't they ever cleaned. It's put me off. Won't go again

Stopped here with a friend for lattes and cake. I I will call again

Love the breakfast or brunch on Sunday mornings after an early morning walk.

Really lovely food and great coffee served promptly and with a smile

Great brunch options, the vegetarian house breakfast is consistently good. Good selection of drinks.

Really nice coffee and breakfast, a nice place to go that's not to expensive. Will go again

Wouldn’t recommend - ran out of decaff coffee, very expensive for what it was (£16.50 for a small flatbread with a few toppings on a small aluminium tray lined with paper that went soggy, ripped and stuck to my food…). Oh and it was cold - both the food, and the restaurant. Prices were in an unusual position on menu, so that I thought mine was £10. Sister had already paid, so had to like it or lump it. To be fair, it did taste very nice. But along with service that wasn’t great either, probably won’t go back.

What an absolute filthy place .. to start with the chairs looked as though someone had had an accident on each one !! We joined what we thought was the queue only to be told "can u wait over there & chill" by a miserable looking teenager.. heres a hint .. if u dont like working with the public DON'T work in the hospitality industry!!! We had tea, coffee and cake ..the tea came in a jug and a dirty cup & my coffee was lukewarm.. the vic sponge was dry but the brownie was ok.. the mens toilets were disgusting, the urinal was stuffed full and there was no toilet roll .. i didnt even DARE try the ladies !! I gave one star only but only because I had to or it wouldn't post 😡

Really friendly and efficient service, even though its clearly very busy! The Eggs benedict fantastic as always.

Excellent food, and better service! Amerit was super, found us a table, after having to shuffle things round! Nice to see proactive people doing their best for customers...WILL BE BACK!

Steep prices and poor service. Unfriendly faces, no decaf coffee available and very slow service

Superb Service, Excellent Food - See you again! 100% will be visiting again. Special - Steak and Eggs was tremendous.

Such a shame Bear has deteriorated. The restaurant was freezing cold on our visit, very uncomfortable. Tables were dirty and cushions torn. The coffee was cold. Ordered food, which came hot but bland. Won’t be going back, very expensive mistake.

Amazing food! The chef is very talented. Service was exceptional! I don’t know the girl’s name, she had tattoos and glasses who served us, and she was a dream. Beautiful place! ♥️

Poor customer service, not everyone wants their coffee/espresso brought to the table and 3/4 staff trying to persuade me isn’t going to change my mind, it’s quiet a shame as the flat white was very nice but being forceful with customer is a complete no for me. Definitely don’t recommend this coffee shop for someone with autism or on the spectrum as I enjoy watching my espresso being made and especially the coffee art to ie frothy milk/foam, it’s visually very satisfying for me and it’s part of the experience for me personally. The collection of drink to in the chiller was impressive, not many coffee shops stock karma lemonade or know what it is. I’ve visited twice today takeaway is better than sitting in but I did notice that if you sit in service is much faster, but you’ll practically be ushered to a table which isn’t nice and whilst waiter are ushering you to tables the unfortunate thing is they’ve not been cleaned before hand and the tray aren’t either because they’re to busy taking people drinks to tables. Overpriced too, compared too the kitchen in iron gate. But that being said if you’re looking for a friendly coffee shop I recommend the kitchen in iron gate and cafe Nero or Nixon coffee shop, as these places are more relaxed and cater for everyone whatever way of length you’re on and they’re coffee bean selection is clearly advertised.

Lovely food. I'd be regular except it's a little bit overpriced

Great service, lovely atmosphere.

Loved it. My shakshuka type brunch was delicious with the added chorizo, the sourdough is too good I could eat a whole loaf. The full English looked lovely as well. The coffees were very nice and they sell beans to take home which are recently roasted, always a nice touch! It's not cheap but very enjoyable.

I walked in to this place and it was a mess! Almost of the tables were dirty. We were told to go and find a table to sit. But there was not many to choose from. Most of the tables were empty but had not been cleaned. There was food all over the seats.,I mean if I was the owner or manager of this place I would be appalled!

Enjoyed a delightful breakfast at this charming spot. The cozy ambiance and appealing aesthetic set the perfect tone. The quality of the coffee exceeded expectations, and the French toast was a delectable highlight. A truly satisfying experience that I would highly recommend to others seeking a delightful start to their day.

Some of the staff seemed a bit lifeless when serving the food which could have been a bit hotter. That said, the food was good. Worth a revisit.

Fabulous and friendly staff who make you feel welcome ! Their Adventure Coffee beans are to die for making it my go to place for coffee and lunch ! Dion, Chloe and Becca run the business so well!

Ordered the steak & eggs with iced cherry green tea. Portions were good, food & drinks were both tasty! Friendly staff. Free WiFi. Nice ambience. A wide variety of items on the menu to chose from!

Popped in for some breakfast whilst out shopping, my first time visiting my sister has been before and recommended so we chose there to eat. Service was good the food came out quickly and was very tasty, would recommend the pancakes for anyone with a sweet tooth the veggie breakfast also sounded lovely would try if visiting again! They had tan out of milk so only had the alternatives - I had no problem with as I have coconut milk in my coffee not sure how long they had ran out for but when based inside a shopping centre I would assume they would nip and get some.

Superb quality and value for money. Sunday breakfast was delicious. All credit to the team, especially Dion, our host.

Came here on a Monday afternoon for a light coffee but the French toast also caught my eye. The presentation was beautiful and the texture of all 3 components greatly complimented each other. The latte was also amongst the best I’ve tasted. The coffee felt smooth and left little to no bitter taste in the mouth. The atmosphere was cosy and warm and would be a great reading atmosphere. The service was splendid the waitresses were very polite and were very welcoming. Overall a very nice experience and I can say confidently that I will be returning.

We stopped at Bear for a quick brunch, it’s somewhere we’ve always wanted to try and I’m so glad we did. Friendly staff and delicious food! Will definitely be back to try Later @ Bear!

Tasty iced coconut coffee thank you guys!

The coffee and food here was 10/10. Eggs Benedict with salmon cooked to perfection and the hash brown tots are also well worth a try. We also had Pancakes which again was a 10/10. I wish this place was near home I’d be there every week!!

Great slightly off beat menu - always something interesting going on somewhere on the plate! Staff are really courteous and helpful, and the qualities are perfect for a regular human being :)

Excellent pancake, Bacon and Maple syrup lunch this afternoon with two amazing Poached eggs

Being a food critic travelling around the country I would like to express that everything was divine, from the staff to the chefs. The quality of food is excellent, the friendly staff are a joy and I would highly recommend the brunch, the breakfast, the pancakes and drinks. I sampled a little of everything and this establishment is wonderful. Nothing to complain about. Wonderful I will be back again.

Love this place normally but recently visited at lunch time and ordered chicken Sando and it was Rock hard, my friend ordered the same and couldn’t eat it as so hard and dry , so disappointing.

Decent food but had better burgers elsewhere. Staff could do with retraining or upskilling in customer service. Keeping a customer stood, clearly waiting, at the counter for ages whilst two members of staff behind the counter ignore them is terrible! No warm welcome on arrival and no food menus handed out, had to ask. Poor!

Low customer service and rude staff

Started with an early coffee which was great especially the de- caff. Probably the best I’ve had. Liked the place so much we went back for lunch. Both had the ham eggs Benedict, perfectly done. At £10 great value. Staff were very efficient, polite Alex was our waiter, quick( although they were busy we only waited a short time) would recommend. Waiting for the one to open in Nottingham now.

The pancakes are good but I had the fish goujon burger which wasn't great but it's worth a try. It is quite pricey.

Great Coffee, staff and cake but the seating needs a clean. The seating is comfortable but when i looked the majority of the seating was in meed of cleaning.

Very tasty food and the coffee was nice and strong the servers were very attentive prices reasonable

We go to Bear for breakfast quite often. This review is for their new evening menu. I had the "It's Bluey" (a blue cheese cheeseburger with a spicy honey drizzle) It was an awesome double patty of delightfulness 🙂 My partner being a vegetarian had the "Hallouminati" (double halloumi burger) The atmosphere in the evening is different from daytime, it's aim is trendy with music and lower lights. Works well. I watched several nice looking cocktails leaving the bar too. I had an IPA and my partner drank tea.

Had snack and coffee. Very tasty. Staff efficient.

Food was great, drink was really nice, pleasant staff, nice chill atmosphere… recommended 👌

The best coffee anywhere, with an amazing food selection

The food was outstanding, the service was mixed and the clash between the restaurant music and the radio in the kitchen was off putting but not enough prevent a return visit in the future.

The worst coffee, but lovely staff

Given different menus with hardly any gluten free options which staff were just guessing were gf. Nice atmosphere. Service wasnt good and knowledge staff had was poor.

Nice place dies great coffee and very comfy to chill and put your feet up friendly staff

The coffee in Bear is amazing. As are the cold drinks and cakes. The flavour is enough in the coffee that you don't need syrups and things. The staff are always super friendly and quick. Service is efficient. The reason for less stars. We come in a lot and have noticed a huge difference over the last couple of months with clearing tables. At the time I write this, we wanted to sit in the cosy area up the stairs. However all the tables are full of pots. They were full of pots when we came in yesterday.. and we had to ask for spoons (but they didn't have any??) edit it's just being cleaned up there but from the tables where the people just left. The ones next to them were full of used pots when we came in 20 minutes ago. There are 8 empty tables in the main bit that I can see from where I am sitting and no que. It's not like they are overly busy. But it's not a one off. They will clean tables if asked but we shouldn't have to ask? It might be new staff idk. When they are done they are done properly that's one good thing. It's late afternoon so not lunchtime. But we have been in at all times of the day. It's not enough to stop us coming in but it's disappointing when we know the standard it was held to previously. Oh and to the staff in the kitchen, that's one reason I like sitting up there. Some of your conversations are hilarious. They seem such a friendly bunch 😂

One of our favourite coffee stop places. Very enjoyable.

Nice Beef tacos and fries 🍟 nicely spiced sauce .The drinks were promptly delivered great service as had baby and arrived separately to eat .High chair available and clean The baby change was clean and on the same level so great for anyone with disabilities. The tables are spaced well so enough room for shopping pushchairs and wheelchairs .Only problem forgot one main but promptly taken off the bill . Many Thanks

Don't get a lot for your money, cost £3 for a tea and don't even give you a teapot or a refill pot anymore? 🤔🤔 Can't justify those prices when you used to offer more.

We were so excited to have Later at Bear Derbion back! It didn’t disappoint staff were friendly and attentive as always and the food was delicious! We had the cauliflower tacos and beef brisket tater tots which were unreal. The cocktails were a real treat....

Love going to Bear, staff are super friendly and really helpful. Coffees are really good and lots of options for other drinks.

Review for Later @ Bears. Service was very slow to take our order. We ordered a Halloumi Burger which was very thin and dried up - completely different to the Iron Gate Branch. Also ordered the BFC (Butter Fried Chicken) which was very nice. We then ordered the Carrot Cake and Brownie for dessert, we were told we could only have what was left from the coffee shop day time (there was no dessert specifically made for the evening). The carrot cake was very nice but the Coffee Brownie was dry - you could tell it had been out all day. More cakes needed for the evening. Ordered Chai Tea which was so-so. Definitely had a better experience at the Iron Gate Branch.

Came to BEAR on Friday evening, amazing customer service! And amazing food! Everything was perfect - will definitely be back & recommend for great food! (I've also had brunch here before which is just as delicious)

Came to BEAR on Friday evening, amazing customer service! And amazing food! Everything was perfect - will definitely be back & recommend for great food! (I've also had brunch here before which is just as delicious)

Went on Friday with my partner, service was great and food came out within a reasonable time frame, couldn't fault the dishes as they were delicious, was always a server close by for drinks refill and will definitely be returning.

The coffee is always lovely, not scolded and bitter

Went to Bear to try the new evening menu and the experience was great. The server recommended cocktails and food and was knowledgeable about the menu. We tried the Jan’s Garden cocktail which was delicious, beef tacos, cauliflower nuggets, padron peppers and shak fries (fab)....

Went for the new Later at Bear launch and it was amazing! Seated and had our order taken very quickly. Drinks were out almost immediately (spiced cosmo was amazing) with food out not long after. Beautiful pizza and atmosphere. Staff were so lovely and attentive, especially Kaya and becca !🥰 loved it and will come again.

Had the loveliest evening with my friend at Later with bear, the staff are lovely and the service is really quick. The atmosphere in the restaurant is lovely, great for coffee or cocktails. Would recommend 😄

Had coffee and pastries and they were very good and the service relaxed and efficient. We noticed some really interesting meals on the menu so we will go for a meal next time 😊

filthy service appalling. no staff interaction at all. food was bad 1 lots sent back. dirty plates still left on table after we had gone. booked a table but wasn’t any free when we arrived girl looked blank at us then said just sit any where. terrible will not be returning

I would probably try this again as it must have been a slow day. Ordered 2 coffees and it took 30 minutes as one of them was a Mokka which seemed to slow things down. They need to step up.

Really fancied a cup of tea and while I was there I felt like I deserved a sugary treat. The tea was good and randomly came in a glass pot. The Millionaires Shortbread was really good. Good service too.