BEAR Derbion in Derby

Just been served avocado that was so hard it’s into bare knuckle boxing. When I told the staff they just went, oh okay thanks. Couldn’t have cared less.

Odd and off place this. I walked in on a particularly quiet, drizzly Monday afternoon to be observed by three staff members, none of which greeted or even acknowledged me. Made my way to a table, checked out the menu and opened my laptop to fire off some emails. 15 mins later and despite the same staff walking past me no one engaged in me. I then asked a fellow diner if it was table service to be advised it was not. With my casual efforts to get the attention of staff, seeing that I had reviewed the menu and set aside very peculiar that none of the three staff that observed me thought to advise on this. Let’s face it, having to go to the till to place an order is not the norm for a restaurant. A note on the menu to this effect would have been useful. Having said all that, the coffee was lovely and the Lebanese flatbread with chicken was tasty. I will likely return and will be interested in how I am received next time.

Tasty food, delightful Staff. Friendly Waiting staff and buzzing atmosphere

I have been coming here for many months and made many visits. I have got to know everyone that works at this Bear and they are all lovely people, my particular favourites are Chloe, Beky, Dion and El. The coffee’s they prepare every day always exceed the previous days offering. The latte art deserves a spot in a modern art museum!!! And the food!!!!! wow the food is amazing. I particularly enjoy the full house breakfast and the banana berry pancakes!! the chefs are always visibly hygienic and professional and all work with lightning speed whilst maintaining the highest standard of food preparing!! I am always grumpy when I do not get to visit bear in the morning. I love this place. 10/10 recommend.

10/10 service, loved every minute of it and all the staff especially Chloe and Dion

Amazing atmosphere! And the food is incredible! Customer service is fabulous too! Thankyou Chloe and Dion

I always make sure I visit here when I'm in derby shopping. The staff are lovely and I really like that you order and they'll bring it over to you so you can sit down and relax. The cakes are delicious and they have a great choice of coffee and wines

1 star review yo get your attention and to record my disappointment that you have removed the banana and berry pancake from the breakfast menu. It was this that made me a regular at Bear....and haven't found a replacement on your menu that I like :(

Sadly both of my visits to this venue have been disappointing. The food and drinks are great but the staff leave a lot to be desired. They seemed to be indifferent to customers needs. Also the tables were mostly uncleared and dirty. My first visit was late on a Saturday afternoon so I put it down to being busy. My second visit was for a weekday brunch but the situation was no better. I will give my business to the Irongate branch in future where I have experienced a friendlier welcome.

Not as good customer service compared to 12 months ago. Tables not cleaned at around 2.30pm. One member of staff on the till who ignored me for around 10 minutes to the point I needed to press the staff service bell to get noticed. Amazing food once again, but due to how rude the staff member was on the till I will not return again.

We had the full house breakfast, sweet potato latkes, and shakshuka. They tasted wonderfully, portion sizes were very good. Great quality, fresh ingredients, and good service. Recommended.

Four staff members talked among themselves while we waited at the front to order, and didn’t acknowledge us until they finished their conversation. Great smoothie but terrible service.

Very disappointing. Tables dirty. When I placed my order I wanted to change flat bread for sourdough, lady had to ask the grumpy manager if this would be ok, and through greeted teeth she allowed it. I must of waited over 10mins for my coffee. Our food was waiting under the heated lights until someone brought it to us. No one asked if we wanted sugar with coffee or any sauces with our breakfast, or even ask if our food was ok. Shall not be returning. The grumpy manger needs to train her staff better. Or get a different job not serving the public.

Nice cafe in the shopping center. Food and coffee are really tasty!

OK... food (breakfast) not as good we expected. Expensive for full English

My food was lovely however I was really disappointed with the staff. My friend ordered in front of me and wasn’t happy with her Biscoff latte as it tasted too cinnamony, so requested for a new one without any Syrup. The girl on the till wasn’t apologetic about this strange taste, and I watched her roll her eyes and Huff and puff to all of her colleagues who then turned around to have a good look, as if to say “I can’t be arsed with this girl”. I’m not sure if my friend noticed and I didn’t want to tell her but her but it really upset me to watch. The till girl had curly hair and was wearing them gymshark T-shirt. And to be honest, all of the staff members look like they just rolled out of bed in random clothes, no uniform or grooming standards. I don’t normally leave a bag review, but I was really upset to see my friend being such an inconvenience to them all over such a small thing. However, the food was lovely and next time I’ll be sticking to the iron gate bear where the staff are always lovely

Coffee lovely and so is food. What let's place down us the dirty stained unhygienic chairs. Aren't they ever cleaned. It's put me off. Won't go again

Stopped here with a friend for lattes and cake. I I will call again

Love the breakfast or brunch on Sunday mornings after an early morning walk.

Really lovely food and great coffee served promptly and with a smile

Great brunch options, the vegetarian house breakfast is consistently good. Good selection of drinks.

Really nice coffee and breakfast, a nice place to go that's not to expensive. Will go again

Wouldn’t recommend - ran out of decaff coffee, very expensive for what it was (£16.50 for a small flatbread with a few toppings on a small aluminium tray lined with paper that went soggy, ripped and stuck to my food…). Oh and it was cold - both the food, and the restaurant. Prices were in an unusual position on menu, so that I thought mine was £10. Sister had already paid, so had to like it or lump it. To be fair, it did taste very nice. But along with service that wasn’t great either, probably won’t go back.

What an absolute filthy place .. to start with the chairs looked as though someone had had an accident on each one !! We joined what we thought was the queue only to be told "can u wait over there & chill" by a miserable looking teenager.. heres a hint .. if u dont like working with the public DON'T work in the hospitality industry!!! We had tea, coffee and cake ..the tea came in a jug and a dirty cup & my coffee was lukewarm.. the vic sponge was dry but the brownie was ok.. the mens toilets were disgusting, the urinal was stuffed full and there was no toilet roll .. i didnt even DARE try the ladies !! I gave one star only but only because I had to or it wouldn't post 😡

Really friendly and efficient service, even though its clearly very busy! The Eggs benedict fantastic as always.

Excellent food, and better service! Amerit was super, found us a table, after having to shuffle things round! Nice to see proactive people doing their best for customers...WILL BE BACK!

Steep prices and poor service. Unfriendly faces, no decaf coffee available and very slow service

Superb Service, Excellent Food - See you again! 100% will be visiting again. Special - Steak and Eggs was tremendous.

Such a shame Bear has deteriorated. The restaurant was freezing cold on our visit, very uncomfortable. Tables were dirty and cushions torn. The coffee was cold. Ordered food, which came hot but bland. Won’t be going back, very expensive mistake.

Amazing food! The chef is very talented. Service was exceptional! I don’t know the girl’s name, she had tattoos and glasses who served us, and she was a dream. Beautiful place! ♥️

Poor customer service, not everyone wants their coffee/espresso brought to the table and 3/4 staff trying to persuade me isn’t going to change my mind, it’s quiet a shame as the flat white was very nice but being forceful with customer is a complete no for me. Definitely don’t recommend this coffee shop for someone with autism or on the spectrum as I enjoy watching my espresso being made and especially the coffee art to ie frothy milk/foam, it’s visually very satisfying for me and it’s part of the experience for me personally. The collection of drink to in the chiller was impressive, not many coffee shops stock karma lemonade or know what it is. I’ve visited twice today takeaway is better than sitting in but I did notice that if you sit in service is much faster, but you’ll practically be ushered to a table which isn’t nice and whilst waiter are ushering you to tables the unfortunate thing is they’ve not been cleaned before hand and the tray aren’t either because they’re to busy taking people drinks to tables. Overpriced too, compared too the kitchen in iron gate. But that being said if you’re looking for a friendly coffee shop I recommend the kitchen in iron gate and cafe Nero or Nixon coffee shop, as these places are more relaxed and cater for everyone whatever way of length you’re on and they’re coffee bean selection is clearly advertised.

Lovely food. I'd be regular except it's a little bit overpriced

Great service, lovely atmosphere.

Loved it. My shakshuka type brunch was delicious with the added chorizo, the sourdough is too good I could eat a whole loaf. The full English looked lovely as well. The coffees were very nice and they sell beans to take home which are recently roasted, always a nice touch! It's not cheap but very enjoyable.

I walked in to this place and it was a mess! Almost of the tables were dirty. We were told to go and find a table to sit. But there was not many to choose from. Most of the tables were empty but had not been cleaned. There was food all over the seats.,I mean if I was the owner or manager of this place I would be appalled!

Enjoyed a delightful breakfast at this charming spot. The cozy ambiance and appealing aesthetic set the perfect tone. The quality of the coffee exceeded expectations, and the French toast was a delectable highlight. A truly satisfying experience that I would highly recommend to others seeking a delightful start to their day.

Some of the staff seemed a bit lifeless when serving the food which could have been a bit hotter. That said, the food was good. Worth a revisit.

Fabulous and friendly staff who make you feel welcome ! Their Adventure Coffee beans are to die for making it my go to place for coffee and lunch ! Dion, Chloe and Becca run the business so well!

Ordered the steak & eggs with iced cherry green tea. Portions were good, food & drinks were both tasty! Friendly staff. Free WiFi. Nice ambience. A wide variety of items on the menu to chose from!

Popped in for some breakfast whilst out shopping, my first time visiting my sister has been before and recommended so we chose there to eat. Service was good the food came out quickly and was very tasty, would recommend the pancakes for anyone with a sweet tooth the veggie breakfast also sounded lovely would try if visiting again! They had tan out of milk so only had the alternatives - I had no problem with as I have coconut milk in my coffee not sure how long they had ran out for but when based inside a shopping centre I would assume they would nip and get some.

Superb quality and value for money. Sunday breakfast was delicious. All credit to the team, especially Dion, our host.

Came here on a Monday afternoon for a light coffee but the French toast also caught my eye. The presentation was beautiful and the texture of all 3 components greatly complimented each other. The latte was also amongst the best I’ve tasted. The coffee felt smooth and left little to no bitter taste in the mouth. The atmosphere was cosy and warm and would be a great reading atmosphere. The service was splendid the waitresses were very polite and were very welcoming. Overall a very nice experience and I can say confidently that I will be returning.

We stopped at Bear for a quick brunch, it’s somewhere we’ve always wanted to try and I’m so glad we did. Friendly staff and delicious food! Will definitely be back to try Later @ Bear!

Tasty iced coconut coffee thank you guys!

The coffee and food here was 10/10. Eggs Benedict with salmon cooked to perfection and the hash brown tots are also well worth a try. We also had Pancakes which again was a 10/10. I wish this place was near home I’d be there every week!!

Great slightly off beat menu - always something interesting going on somewhere on the plate! Staff are really courteous and helpful, and the qualities are perfect for a regular human being :)

Excellent pancake, Bacon and Maple syrup lunch this afternoon with two amazing Poached eggs

Being a food critic travelling around the country I would like to express that everything was divine, from the staff to the chefs. The quality of food is excellent, the friendly staff are a joy and I would highly recommend the brunch, the breakfast, the pancakes and drinks. I sampled a little of everything and this establishment is wonderful. Nothing to complain about. Wonderful I will be back again.

Love this place normally but recently visited at lunch time and ordered chicken Sando and it was Rock hard, my friend ordered the same and couldn’t eat it as so hard and dry , so disappointing.

Decent food but had better burgers elsewhere. Staff could do with retraining or upskilling in customer service. Keeping a customer stood, clearly waiting, at the counter for ages whilst two members of staff behind the counter ignore them is terrible! No warm welcome on arrival and no food menus handed out, had to ask. Poor!

Low customer service and rude staff

Started with an early coffee which was great especially the de- caff. Probably the best I’ve had. Liked the place so much we went back for lunch. Both had the ham eggs Benedict, perfectly done. At £10 great value. Staff were very efficient, polite Alex was our waiter, quick( although they were busy we only waited a short time) would recommend. Waiting for the one to open in Nottingham now.

The pancakes are good but I had the fish goujon burger which wasn't great but it's worth a try. It is quite pricey.

Great Coffee, staff and cake but the seating needs a clean. The seating is comfortable but when i looked the majority of the seating was in meed of cleaning.

Very tasty food and the coffee was nice and strong the servers were very attentive prices reasonable

We go to Bear for breakfast quite often. This review is for their new evening menu. I had the "It's Bluey" (a blue cheese cheeseburger with a spicy honey drizzle) It was an awesome double patty of delightfulness 🙂 My partner being a vegetarian had the "Hallouminati" (double halloumi burger) The atmosphere in the evening is different from daytime, it's aim is trendy with music and lower lights. Works well. I watched several nice looking cocktails leaving the bar too. I had an IPA and my partner drank tea.

Had snack and coffee. Very tasty. Staff efficient.

Food was great, drink was really nice, pleasant staff, nice chill atmosphere… recommended 👌

The best coffee anywhere, with an amazing food selection

The food was outstanding, the service was mixed and the clash between the restaurant music and the radio in the kitchen was off putting but not enough prevent a return visit in the future.

The worst coffee, but lovely staff

Given different menus with hardly any gluten free options which staff were just guessing were gf. Nice atmosphere. Service wasnt good and knowledge staff had was poor.

Nice place dies great coffee and very comfy to chill and put your feet up friendly staff

The coffee in Bear is amazing. As are the cold drinks and cakes. The flavour is enough in the coffee that you don't need syrups and things. The staff are always super friendly and quick. Service is efficient. The reason for less stars. We come in a lot and have noticed a huge difference over the last couple of months with clearing tables. At the time I write this, we wanted to sit in the cosy area up the stairs. However all the tables are full of pots. They were full of pots when we came in yesterday.. and we had to ask for spoons (but they didn't have any??) edit it's just being cleaned up there but from the tables where the people just left. The ones next to them were full of used pots when we came in 20 minutes ago. There are 8 empty tables in the main bit that I can see from where I am sitting and no que. It's not like they are overly busy. But it's not a one off. They will clean tables if asked but we shouldn't have to ask? It might be new staff idk. When they are done they are done properly that's one good thing. It's late afternoon so not lunchtime. But we have been in at all times of the day. It's not enough to stop us coming in but it's disappointing when we know the standard it was held to previously. Oh and to the staff in the kitchen, that's one reason I like sitting up there. Some of your conversations are hilarious. They seem such a friendly bunch 😂

One of our favourite coffee stop places. Very enjoyable.

Don't get a lot for your money, cost £3 for a tea and don't even give you a teapot or a refill pot anymore? 🤔🤔 Can't justify those prices when you used to offer more.

Nice Beef tacos and fries 🍟 nicely spiced sauce .The drinks were promptly delivered great service as had baby and arrived separately to eat .High chair available and clean The baby change was clean and on the same level so great for anyone with disabilities. The tables are spaced well so enough room for shopping pushchairs and wheelchairs .Only problem forgot one main but promptly taken off the bill . Many Thanks

Love going to Bear, staff are super friendly and really helpful. Coffees are really good and lots of options for other drinks.

We were so excited to have Later at Bear Derbion back! It didn’t disappoint staff were friendly and attentive as always and the food was delicious! We had the cauliflower tacos and beef brisket tater tots which were unreal. The cocktails were a real treat....

Review for Later @ Bears. Service was very slow to take our order. We ordered a Halloumi Burger which was very thin and dried up - completely different to the Iron Gate Branch. Also ordered the BFC (Butter Fried Chicken) which was very nice. We then ordered the Carrot Cake and Brownie for dessert, we were told we could only have what was left from the coffee shop day time (there was no dessert specifically made for the evening). The carrot cake was very nice but the Coffee Brownie was dry - you could tell it had been out all day. More cakes needed for the evening. Ordered Chai Tea which was so-so. Definitely had a better experience at the Iron Gate Branch.

Came to BEAR on Friday evening, amazing customer service! And amazing food! Everything was perfect - will definitely be back & recommend for great food! (I've also had brunch here before which is just as delicious)

Went on Friday with my partner, service was great and food came out within a reasonable time frame, couldn't fault the dishes as they were delicious, was always a server close by for drinks refill and will definitely be returning.

Came to BEAR on Friday evening, amazing customer service! And amazing food! Everything was perfect - will definitely be back & recommend for great food! (I've also had brunch here before which is just as delicious)

The coffee is always lovely, not scolded and bitter

Went to Bear to try the new evening menu and the experience was great. The server recommended cocktails and food and was knowledgeable about the menu. We tried the Jan’s Garden cocktail which was delicious, beef tacos, cauliflower nuggets, padron peppers and shak fries (fab)....

Went for the new Later at Bear launch and it was amazing! Seated and had our order taken very quickly. Drinks were out almost immediately (spiced cosmo was amazing) with food out not long after. Beautiful pizza and atmosphere. Staff were so lovely and attentive, especially Kaya and becca !🥰 loved it and will come again.

Had the loveliest evening with my friend at Later with bear, the staff are lovely and the service is really quick. The atmosphere in the restaurant is lovely, great for coffee or cocktails. Would recommend 😄

Had coffee and pastries and they were very good and the service relaxed and efficient. We noticed some really interesting meals on the menu so we will go for a meal next time 😊

filthy service appalling. no staff interaction at all. food was bad 1 lots sent back. dirty plates still left on table after we had gone. booked a table but wasn’t any free when we arrived girl looked blank at us then said just sit any where. terrible will not be returning

I would probably try this again as it must have been a slow day. Ordered 2 coffees and it took 30 minutes as one of them was a Mokka which seemed to slow things down. They need to step up.

Really fancied a cup of tea and while I was there I felt like I deserved a sugary treat. The tea was good and randomly came in a glass pot. The Millionaires Shortbread was really good. Good service too.

Excellent food and service would highly recommend

My wife and I went there for breakfast last week. The place is very nice and relaxing, food was very tasty. We ordered a vegetarian breakfast and an English breakfast. Nice portions and good quality products.

Nipped in for a cup of coffee and something to eat. Coffee was very nice (could have been hotter though). Croissant fresh and good. Excellent staff who were efficient, good at their jobs and smiled. Nice spot by the entrance. Will return

We love Bear... hipster enough to be cool for an oldy like me. Defo visit as soon as lockdown is over .... Not eaten here as yet ... only had coffee and cake ( does that count?) Coffee and cake is the same standard as the irongate Bear ... so i would expect the food to be just as good too. It looks as good ! Keep it up everyone. Missing you loads.

Feel bad leaving this really because I love this place, it's a Gem and I've supported it since opening first one on iron gate. Food was ok ish, but for 12 quid I thought a tad expensive. I had the breakfast but opted to not have one of the items, when food came I just had 1 very small measly mushroom, it would have been nice to have a couple in place of the hash browns. Our table was sticky and my cup for my tea was dirty and I had to return it to the til area. Not a hint of an apology and I'll sort that from the girl behind the counter, just an eye roll....bit rude I thought. When asked if we wanted sauce, the bottle of sauce put on the table was pretty empty. Today's experience was just a bit sad and disappointing. This is a great place, and offers stuff no where else does so it's a shame when it seems standards have dropped . Sorry Bear....but I think you'd rather know about this stuff.

Went for breakfast. I had egg Benedict with salmon and hollandaise sauce, food was not very hot and eggs were overcooked. Also sat in a draught from air conditioning which was blowing cold, which didn't help! Won't be going again.

Excellent service. Ordering process was easy, the atmosphere here was brilliant. Despite being just off the food court, once seated inside it feels like a whole different place. You almost forget where you are. Quality and portion size of the meals was great too. Looking forward to going back.

5* great food, great drinks, great staff .Nathan , dion and George are really friendly , personable and professional. They seem to be very happy with their roles which reflects in their great service. We don’t live in derby but always visit when we do....

Lovely place to eat and drink! Very chilled out, service is always great. Prices are about average for what you would expect. No more expensive than say Costa or Starbucks but I know where I would rather go (Bear).

Ordered the fish burger and hot chocolate Great taste and atmosphere. The server's were friendly 😊

Enjoyable light lunch at reasonable price

Food was delicious and was served fast, all 5 of us got our meals at the same time, all the staff were lovely, very friendly and polite ☺️

Very good bar, restaurant, cafe within the shopping

Her indoors likes this place. Its nice to sit and relax after being dragged around the shops being asked " what do you think of this" bearing in mind the consequences if you give the wrong answer you will get silent sandwiches for a week and so bearing this in mind I go " looks rubbish " knowing I wont have to go anywhere for 7 days😉😁😁

Lovely spot for a coffee & slice of cake.

There are very few places that can manage a perfect decaf coffee, and this is one of them! You can't tell the difference (except the lack of shaking later on, in my case)

Lovely food here, the coffee is to die for. Very friendly and efficient staff.

I really enjoyed the experience, reasonably priced. Good service even though busy. I'd been to one in Stone but never the Derby one. Loyalty cards are always a winner. I'll be back 😃

Coffee / tea and chat n chill... 👌