Bb's Coffee & Muffin in Chelmsford

Good service, good coffee, sit outside and watch the swans. What else could one want? On our first day of house hunting in Chelmsford we went to BBs. 20+years later it is much the same and we still go there for coffee.

Exceptionally lovely service. Really enjoyed the ice macha. Quieter, calmer music would have been nicer.

Stopped off for a coffee , lovely cuppa, staff are great 👍

Great muffins, they have a loyalty card for muffins and warm drinks!! Always a nice touch :)

Great coffee - delicious muffins! Friendly staff - a little gem, this place

Just closing but still made me banoffee frappe and had some flatbreads left. Were also selling some things off cheap.

Lovely atmosphere, great place for quick bite to eat, cuppa, coffee, latte, muffins, teacakes, sandwiches etc, smoothies, lots of choice and great service with a smile 🥰

Rude staff no thank or please. Know salad with sandwich.

Staff friendly and helpful. Food is very good

Food and drink are amazing, freshly cooked 5star quality. The cakes are on another level. The staff are beyond helpful and friendly. This place is pram and wheelchair friendly. Kids are welcome. It’s always lovely and clean.

Very impressed delicious food excellent service very friendly staff.

A better than normal Coffee shop of the fast food nature. We had an excellent cup of Late and shared a lovely White Chocolate Cookie but from looking at the displays, there were lovely sandwiches and snacks available. Trouble was, we had only a few hours earlier, had a fantastic breakfast and it was as much for a seat as anything, that saw us coming in here.

Fantastic food ,drinks and every think

Lovely staff.... lovely food and drink

Delivery was late by almost an hour…ridiculous

Ordered a drink from here, took at least 15 minutes just to make wasn't even that busy, workers wouldn't stop talking didn't even get the right drink

The large latte is MASSIVE, nice cake selection. Friendly staff and overall nice atmosphere

Really not that impressed, service hurried and inaccurate muffins ok but toasties just warm bread with not enough cheese in it plenty of better places to go in Chelmsford

Decent coffee and Almond croissant, friendly enough service and happy to oblige. Interior is a little Ikea circa 90s v Indian fusion…interesting, outside space opposite the river Chelmsford is a popular destination in the summer to sit an people watch 😊

Excellent service, very attentive 👍🙂

Went in for a tea and cake, lady serving me was obviously on comssions as she was pushing 3 muffins get one free. I'm pleased she did, they were the nicest muffins I've had in ages and vegetarian friendly my friend an I bought a second box to take back to our families.

My family and I regularly come here for lunch. The food overall is amazing, as well as their customer service! Their coffee is honestly the best in London! Highly recommend BB’s to all!

This my second time I came here and wow they now have gluten free choc cake the coffee is clearly the best in town and speed of service was great and the staff are always so nice and love a bit of banter.

Restarant telephoned me to explain they didn’t have my muffin choice & offered alternative which was lovely

paid £6 for a frappe and the cup is half full. Costa is cheaper and you get more for your money and is way better quality! The food was awful, bread was soggy. I used to come here all the time but it's now consistently bad. Wont be coming back

Really nice fresh ice coffee and pastry and you can enjoy in the last few days of it being warm outside. Great staff very friendly and welcoming.

Coffee was lovely just as ordered. Unfortunately chicken flatbread was barely warm. Needs longer in grill

The drink on my order was incorrect unfortunatley

Best hot chocolate in town and service is top notch.

Amazing selection of food and freshly made coffee!!!!

fabulous cakes lemon drizzle omg u gotta try this

Amazing atmosphere 10/10 Always fresh food Friendly team

Wow!!!! For so long I've been wanting somewhere that does GF option and was very impressed with cherry coconut muffin and gf toastie The speed of service was amazing and team where evey helpful with what I wanted. great outside sitting areawill defo be going there again

Awful exploitation of young staff and asking them to do unpaid trial shifts and then not getting back to them at all. Shame on you on how you treat your staff, will never visit again

Disappointing to know this business continues to employ young people on "trial shifts" and does not pay them any wage. It's 2023 - pay the minimum wage for their work. Otherwise you have free labour from multiple unemployed people over a year which is frankly disgraceful.

They constantly take on young people for 4 hour unpaid trial shifts then don’t get back to them or reply to them. Taking and advantage of youngsters and using them for free labour

Never have the muffin so bad like this . Totally not worth it. The ice tea like a water. If you want water,oder ice tea.

The Green Tea & Peach Iced tea taste like water, not recommended.

I almost always have a coffee when I shop in Chelmsford, either sitting in or taking out. I've been to many places, and this is absolutely my no 1. Their mocca frappé is amazing, and the happy staff are ALL ALWAYS very friendly and helpful. Thank you so much.

Lovely view by the river, with my cappuccino and a toasted and muffin from BB’s. Friendly service, great food and good value. Will be back. They also had alternative milk including soya and oat milk.

Nice place food was nice after getting my order which was wrong but nice coffee

Good coffee bar where you can sit outside by the river. Shame they dont have their own app for building points.they have a card system. Friendly staff

The staff here are always cheerful and friendly, food is tasty, always a lovely atmosphere in here. My favourite place for a delicious iced latte!

Excellent food and drinks. Great atmosphere as well. 100% recommend

Another convenient coffee shop in the shipping centre. We went in for lunch and even though the food was OK, typical ham and cheese toasties, I felt the prices were a little too expensive for the value. Service was good, and it was easy to find a clean table to sit on.

Lovely coffee shop with great snacks

Very pleasant experience. Good food, quiet, friendly and most of all very clean.

Driver polite and professional food very fresh and tasty

Very good value for money, but the place was a bit cold

Coffee turned up hot due to foil on the top, and muffin was delicious.

Great service, happy staff, now the panni's are out of this world. The huge selection of muffins on offer are great havent worked my way through them yet but there is time

Dislike the constant smell of burnt milk, well, not actually sure it's the milk, but it's always there

A couple of items on the menu no longer exist and need removing but the restaurant were very quick calling to offer alternatives and apologised lots so great customer service.

we sat down with our coffee and cake and they cordeneded us off, as in someone got a barrier and put it around our table, they then cleaned the rest of the cafe. this was a good hour before the place was due to shut. the coffee was bland machine fodder and the cake was a muffin and was no good at all, it was very expensive too.

Use BB a lot when I'm in town. Decent food, friendly staff and always clean and tidy.

The baristas were not very good. The atmosphere was loud tinny music and that's all

best cafe EVER i am urging everybody to go here at least once. their raspberry and apple crumble muffin left me as a changed man, this is literally my favourite cafe, not only in chelmsford but in the WORLD 10/10

Great service Nice location Superb Flat White coffee’s In fact my wife and I visited B&B twice When we left the car park as we started shopping then again on the way back to the car park once we had finished shopping I would highly recommend this place

Food arrived hot and really well wrapped. Driver let me know the bag was a little wet due to a spill from another order, asked me to check everything was ok which it was. Amazing service all round 👌

My family and I took a friend, who was visiting for the day, out to lunch. We chose bb’s and really pleased we did. The man who served us (I think must have been the manager) was very welcoming and helpful. He was very patient as my dad and our friend are pensioners and it took some time to work out what we were going to have. I was very grateful for that 😉😁. The food was lovely and just perfect for what we were looking for. Our friend had a ham salad baguette freshly made and packed full. So much that she took half home for her dinner 😆 and the staff very kindly gave me a takeaway container! My daughter and I loved our strawberry lemonade too. The store was clean and tidy and welcoming and would definitely visit again. It was lovely to sit outside by the river as well. The only thing I would add is that some of the chairs were very wet from a short downpour so it may be worth either tipping them when it rains or giving them a quick wipe down after the shower has finished 😉. All in all will visit again and would recommend. My dad is already planning his next visit!

Stopped off here again for a bite to eat while visiting Chelmsford shopping district and again the experience was good. Staff friendly and cake good, what more do you need?

When I walked by the shop on a late Saturday afternoon, the shop order caught my eye so I walked over to take a look. He suggested I try the muffin and coffee. I'm always looking for new places to try coffee. As a Starbucks coffee fan, we have a conversation back and forth over a sweet treat. But I was pleasantly surprised by the flavour of this coffee at BB coffee. Was better than any other coffee shop I've tried. There was also a wide variety of muffins to choose from so I took a few. There are three different types and each has its own flavour, so you have to try them for yourself

Do you want to have a quiet coffee in a peaceful surrounding. Do you want to be served with staff that have attention to detail and give you the chance to choose what you want....... then this is definitely NOT the place to be. The staff are loud. You can hear their conversations even outside the shop. They ask customers questions in a loud arrogant tone. There are good points. Its clean. Accessible for wheelchairs. Nice outside table area. Good coffee. Its just ruined by the staff. This is the perfect place to come if your in a large party as you may have a chance of drowning out the staff. And if I want a muffin....I,ll ask for one. I don't need a complete run down of the menu. I can decide if I'm hungry or not. Dont be pushy. I can honestly say I won't be going back. Back to Starbucks any day of the week.

Lovely food and fabulous coffee but the atmosphere felt frantic and chaotic caused entirely by the staff pushing for a quick choice of food from the customer and calling to one another.

Popped in for a quick coffee and a bite to eat. The staff were very attentive, and food came out fresh and hot. Will be coming back soon!

Lovely place and friendly staff

Friendly polite staff. Will definitely be back soon

Cheerful staff, helpful and polite. Good service and good choice of snacks. Love the muffins especially. 👍👍☕☕

Great service, hard working people & even gave me a flake on the house with my frappe! Will come back!

Went there for a interview and they were really rude to me and interview last one minute, don’t go there for a interview

Very young staff that are willing but just lack the training. My tea was weak and my friends coffee was weak as well. I might try again in the future just to see if the standards have changed.

Been coming here for about a year now, not one thing to complain about. Staff are just unbelievably kind, my favourite lady who remembers me and my mates flat white and americano every time we come shout out to her deserves a massive raise!!! food is great coffee is great. i can’t lie it’s not macdonalds coffee cheap but it’s about 100 times better however onto the bad things… there are none just a class coffee shop just an amazing atmosphere 10/10 would recommend

Nice coffee and lovely muffins! Especially the apple and cinnamon!

Had a very nice Cappuccino thanks

Love sitting outside. Coffee is not the best unfortunately

Asked for 2 Victoria sponge but instead got a cake that don’t even look like a Victoria sponge and doesn’t taste like one, instead we got I cinnamon cake

No drinks and I paid for them want 4.1p refund not happy driver didn't hang about not happy

Lovely muffins - perfect for a teenage treat day.

The delivery driver was brilliant but this is the second time now in 2 weeks BB's have gotten my order completely wrong. Not good enough

Los miembros del staff son agradables. No hay mucha variedad creo yo.No me gustó que pedí mi chocolate sin crema y me lo cobraron igual ,son 55p pero no pueden cobrarme algo sin que yo lo pida. No quise reclamar. Las mesas suelen estar sucias.

thin smallest bit Tintiesy little bit of baguette Would not evennbe enough for a child!!

when i ordered food from your shop, a new lady that had recently joined you served me, she wasnt wearing a mask and she wasn't very polite. I ordered a flat white coffee and a ham and cheese TOASTIE. The ham and cheese toastie wasn't event toasted and was cold and my flat white coffee was on the edge of being cold. I WON'T BE COMING BACK

Our food arrived on time, the driver was really friendly which was a bonus! And the food was absolutely delicious, it was even still warm. Would definitely order again!

Normally love this place, however one member of staff chose to sit smoking infront of an open door (door open in line with covid regs) the whole place stank of cigarette smoke. The member of staff completely oblivious to people coughing inside as a result, when mentioned to another staff member behind the counter, who eventually understood nature of my complaint, the doors were closed (not in line with covid regs)

Order issues resolved impeccably and immediately. Food is fresh, delicious and well packaged and staff are kind and helpful

I ordered a “crab mayo, cucumber and lettuce baguette” and I didn’t receive it. Instead they gave me a surimi stick mashed up in a baguette.

Sat outside, per CoVid regs. Nice next to river. Cappuccino coffee good but not the warmest when served. Good to see a choice of gluten free muffins now available - tasty, as well. However a black mark in that the gluten free items were displayed on same shelf as wheat based muffins - cross- contamination possible.

Order: caramel latte, hot chocolate, mango pineapple & passion fruit smoothie, 2 sausage rolls. First thing we did was go and get a table but the only one left was filthy and had a tray of dirty plates and cups. No one came over to clear and wipe the table for us, we had to ask for it to be done. One member of staff still got our order wrong even after being asked TWICE (we asked for a KIDDIES hot chocolate but we were charged for and given an adult one.) No pineapple so they said they would do the smoothie with just mango and passion fruit but no discount was offered which I feel was unfair. But when the smoothie arrived it was clear the only fruit in the smoothie was mango. It did not taste at all of passion fruit. And was so thick it couldn’t even be drunk through the straw. Very disappointing and at £3.65 unbelievable. Definitely not worth that price. The sausage meat in the sausage roll was an awful colour brown and did not taste nice at all. The sausage rolls used to be delicious but they certainly aren’t now. Pastry was so dry it fell away from the sausage. £2.25 is ridiculous. Greggs sausage rolls are only 95p and are 100 times nicer, definitely go there instead. Staff were pleasant but not friendly. Some staff not wearing masks, or had mask down. Overall a very disappointing experience and at the prices they charge definitely not worth it. Do not waste your money. BB’s was a regular venue me and my family enjoyed but it has really gone downhill and we will not be going back again. Also did not feel very safe as the tables were so close together - I was sitting less than a metre away from a lady on the table behind me, in fact the backs of our chairs were almost touching.

Although the baguettes and coffee were nice, it did put me off a bit, when realised some staff members were not wearing masks, there was no sanitizers and no track and trace to complete. The tables were not cleared and the ones that did get cleared were not even wiped down let alone sanitized. Quite an awful example of bad practice.

Really bland Cheese & Onion toastie. Had hardly any taste. The bread is very dry & cheap. They also over charged me, but did give me my money back when I queried it

Such delicious Gf muffins, can't recommend enough. Really tasty and great texture, really moist for gluten free x

Two members of staff not wearing masks, one of which was on the shop floor serving the food, plus a female who had a mask on but was wearing it under her nose. No hand sanitizer on offer and the NHS track and trace needs to be near the till not on a wall opposite. Nice coffee and warm muffin but after seeing the staff not wearing masks it put us off so we promptly left, to which my husband did ask one of the staff members where his mask was to which he replied “Good Question” says it all really.

Nice baguette and cappuccino but was spoilt by the staff shouting to each other, it was only banter. But to be honest so unprofessional and putt me off going again

Nice hot chocolate, tad over priced!

Pleasant, efficient service and fresh, good value food.

I went to the till , I asked for a breakfast smoothie and I was told that they cannot make it. I was about to leave and an employee told me "we can make it ". I said ok and I order it + an Americano. I pay and then the barista 1 minute later said we cannot do this smoothie. This is unacceptable, because I have already paid I ordered something else but is ridiculous. No Covid 19 measures, the barista touched the straw with his hand without washing them. Disgusting, I will never go there again

Take names and phones number, food good. People polite.

Fantastic staff and good friendly service.

Great coffee, tasty snacks and confectionery. The stag are hopeful and friendly. The place is clean and the toilets well maintained and comfortable. The space is laid out well and the furnishings attractive. In all a joy to be had, relax and enjoy.

Friendly staff. Decent food. Kids enjoyed it. Would happily go back.