Barton Manor Hotel & Spa in Preston

My recent stay was appalling!!! Look at the photos for bed stains, hairs on the bed, chilled prosecco etc. we arrived as a family of four in a suite at £220 a night to a room with one double bed, a sofa bed (not made up) and a settee. We politely asked for the ice to be replaced in the prosecco, said yes but never did, asked for the bed to be made, said yes but never did, from start to finish, the entire stay was a shambles. All of this was reported to shocked staff who promised to investigate and get in touch so far nothing. Shows their priorities . I could go on and on and on. Worst stay I've had any where in years.

Went for our 2nd wedding anniversary and it was lovely. I added the rose petals on the bed which were a nice touch. £10 each extra for using the spa was a bit steep for what it is but we enjoyed it apart from seeing the deck scrub brush being dipped in the water. Bed was comfy. The grounds are lovely and the entrance smells amazing. All topped off with great service by Gary in the evening. I really enjoyed using the coffee machine and the ice and milk available in the corridor was very helpful

We stayed in the brand new Junior Suite (one of 46 new bedrooms recently added) on Easter Sunday. On arrival the reception staff were very friendly and welcoming. The room was luxurious, spacious and beautifully decorated. It was very well designed and the king sized bed was super comfy! The weather was lovely when we got there so we were able to relax and have a drink in the peaceful garden area before heading over to the Spa to use the pool, sauna and steam room. We didn't have any spa treatments this time but they offer a wide range at very reasonable prices. We had the Easter menu in the Walled Garden restaurant which was delicious and the staff could not have been more attentive. We were then able to sit in the new Palazzo glass fronted area which is gorgeous for just chilling out. We were greeted at breakfast by more friendly smiles and there was plenty of choice with the buffet breakfast. A lovely experience, would definitely recommend.

A very lovely stay which can’t be faulted. The staff were very helpful, the room was comfortable and clean with a lovely view and also bathroom. The food was delicious and we were very lucky and appreciative for the halal food. We’ll be back. Thank you

We had a day spa and it was lovely. The only thing missing was a jacuzzi

The room was clean, modern, and well-maintained, although the carpeting requires replacement. A pleasant surprise was the availability of an ice machine and a guest refrigerator stocked with milk. The swimming pool and its facilities were clean and well-maintained; however, the absence of a jacuzzi is a significant drawback. Breakfast offered a delicious and high-quality selection. The lack of an EV charger in the car park is a major shortcoming

IF you ever stay at this hotel AVOID the pool/spa area at all costs. Not worthy of 4 star hotel at all! We got there Monday morning and all the lights/electrics were down in the hotel for maintenance due to construction, so we had to walk through the hotel up and down stairs to the spa in the dark using our phones for flash, and as you can see from the images the experience just got worse from there. Old chewing gum, false nails, hair balls and grotty old tiles in and around the pool like they’ve never had a clean, not to mention the dust and dirt on the salon reception floor. The manager, Marina, tried her best to appease us saying the nails could have been from the ‘one lady’ that was by the pool (we saw her and she wasn’t having false nails). All these issues first thing on a Monday without any of the staff checking is shocking. We felt disgusted and left immediately - thankfully they refunded us £30 for the day access for my wife which is the least they could do but we Won’t ever be coming back ever you shouldn’t come either.

Nice hotel went pre Christmas it was freezing checked in our room was outside across car park so I never brought a coat to walk back over for evening meal had to walk back in rain and wind not happy was told a singer was on no Singer was told a bottle of prosecco in room my husband booked a Sparkle break Chocolate in room My husband said I booked Sparkle break my wife is type one diabetic why would I book Chocolate meal was OK had better ambience was dull tbh after meal had a drink in bar but no atmosphere so went back to room watched TV staff pleasant enough won't be returning

We love our overnight stay at Barton Manor. We stayed in an executive suite which came with a very large bed which was 2 beds attached together as we could feel the separation but it didn't affect us the bed was lovely and comfortable, the pillows very luxurious. One of the lights didn't work at the bedside but it didn't make a difference to us. The tv was very good quality, internet was fast. The room came with a hairdryer, a coffee machine with a coffee pod each and a regular kettle with all necessary equipment- if you wanted fresh milk you had to go to the milk cupboard in the corridor which had a mini fridge full of small semi skimmed milk bottles. There was also an ice machine there too, you can get a ice bucket from downstairs. Rooms don't come with a mini fridge. They have a safe. The room comes with a chair and dressing table area. The bathroom was very well equipped, 2 toilet rolls, shampoo, conditioner, shower gel, body milk and a bar of soap (all spa themed scents Thalgo) The shower worked very well, we had a towel style bath matt. The toilet is very low down (almost a squat to get down haha) the sink had a demister in it so it didn't steam up very much. The fan kept the bathroom feeling fresh. The radiator wasn't on so our towels didn't dry..we weren't sure how to turn it on but it didn't matter. We had instructions given for the heating system in the room, it was very good can have it on hot, fan, dehumidifier or auto. It was abit noisy but worked well. The bed spread looked lovely as we walked in and they followed extra instructions I gave as it was my partners birthday so they put rose petals (not real was a little disappointed) and truffle style chocolates on there at an extra charge of 20pounds. We really enjoyed the spa, we had treatments and would go again. The pool was slightly heated and the pool area smelt lovely. The sauna and steam room were good, the steam room was a little too strong smelling for me to stay a while (eucalyptus oil) We visted the gym which was well equipped and clean. Everywhere we went in the spa we had access to free ice cold water and there were plenty of paper cups with bins supplied. We tried the restaurant 'The Walled Garden' the food was delicious and we also ate in there for breakfast which was great. We had drinks at night time which were reasonably priced and we played pool, billiards and darts which you had to put a 10 pound deposit down for the equipment (balls and darts) We would definitely come back here and have already recommended to our friends.

Beautiful Salon well worth the visit

We had a Christmas meal for 24 booked and the room was changed at the last minute, the new room had no Christmas decorations at all. The meal was good but there was no festive atmosphere. No one came to ask if everything was ok and we felt like we were treated as an afterthought. The meal and room were booked months ago. The doors were left open and it became draughty and cold and I had to ask for the heating to be switched on. Very disappointing as last year was great. . Probably not go again.

Appalling customer service. Mediocre food. Overpriced. Incorrect drinks order. Would not recommend at all, turned up to a building site. The barrier being so close to a busy road made it dangerous turning into the carpark.

Went there this morning for breakfast staff told me they not served me because too busy. Do. Not waste your time to eat the. Not recommended ..

Great value. Lovely room (I stayed in the lodge building). Nice facilities. Breakfast standard hotel choice. They were building the south block. But that didn’t affect my stay. Two suggestions: the ice making machine noise must annoy some guests, it sounds like it needs to be fixed. Also, it’s strange to have disabled parking spaces further away from ramps and the entrance. See photo.

The worse experience ever. I went with my hubby for spa day and from start everything was downhill. Electricity was out so we had to walk in the dark to the spa from the reception. The lady who was guiding us instead of keeping the door open for me literally she slammed back on my face. Floor was dirty needed to be hoovered. Then we headed to the pool area that was absolutely disgusting. Chewing-gum, fake nail, hairball, dirty tiles and chipped tiles in the water ???? For a pregnant woman like me that wasn’t the right place honestly if I get any infection soon I’ll sue this place Our day was ruined and we left so upset Never again to this place

Excellent Christmas meal, well presented and good service. Staff friendly and helpful. Update 2023: another excellent Christmas meal with our club.2024 update, same again

Had my 60th party here and joint retirement do. The staff were great and helpful. The food was brilliant and especially the sausage rolls. Homemade We had our own DJ , Geno, who got yhe party going It's not the cheapest but you get what you pay for

I haven't actually stayed overnight here but I'm told it's a lovely hotel 😊

Spent a great 2 days at Barton Manor on business meeting. Perfect facility, food was great, meeting rooms were modern and well appointed, nothing was too much trouble. Will definitely visit again.

Service in the restaurant a tad slow. The meals are delicious though, so that makes up for it

Stayed here for 5 nights earlier this month. From the moment I arrived until I left I was very well looked after. As a disabled guest I do need a little help at times and this was always available. I was in room 10 which is ideal for someone with a disability. The food in the Walled Garden was excellent as was the service, I invited several friends for dinner one evening and other friends for afternoon tea, and everyone thourghly enjoyed everything, a special mention goes to Alan and staff for making both occasions special. The only slight criticism I have is that the access to the lift and the toilets is rather tight and I found the door handles were quite high as I use a mobility scooter, but please be assured I will be returning, once again thank you for a great stay.

the Walled Garden Restaurant is excellent. food is wonderful the triple cooked chips are the best we have every tasted. excellent steaks and desserts are very classy. only draw back was the attitude of some staff members.

Hotel listing claims a 24hr front desk and yet upon arrival 30mins after midnight following a long drive from Scotland, the hotel did not respond to the buzzer at the gate or phone calls and I then had to find another hotel in the early hours and drive another 45min

We loved our stay we would definitely revisit again.The food was amazing I loved the swimming pool.Kind stuff

Staff very helpful and polite.bedroom clean and well furnished. Bathroom clean.rooms large and quite. Spa and pool area clean and warm.breakfast great lots of choice.evening meals not to are taste but would recommend to stay.

Fantastic venue for conferences. Highly adaptable. Staff were lovely. Food and coffee were great.

Brilliant service, lovely food and clean and tidy rooms. Highly recommend.