Bartley Lodge in New Forest

Me and my family visited here on Saturday for afternoon tea for my nans birthday. Beautiful hotel however very unhelpful staff and customer service was very poor. We had vouchers which we used for our afternoon tea however when we checked our receipt after paying the bill they had overcharged us. We proceeded to explain what had happened ed however they refused to give us a refund and told us it would take 10 days as it had to go through accounts. While talking to the staff about our issue they were laughing and seemed to find the situation very funny. There was also no manager present on site nor was there any member of staff who knew how to do a refund on a card machine meaning when we finally got hold of the manager after many complaints and phone calls the staff didn’t know how to do our refund. The afternoon tea could have been improved. Was not a good experience. Check your receipts as apparently it was our fault.

Had an excellent work Christmas lunch here. Brilliant service and food. Would recommend for corporate Christmas meals.

Very nice hotel. Clean rooms. Nice food. Very nice staff. Nothing to much trouble for them. Nice indoor pool. Quite location. Not far from Lyndhurst.

Lovely hotel, with welcoming, attentive staff. Good food options.

Lovely hotel, we stayed here for a Paultons park break. The hotel was rustic though well maintained. It was very warm throughout the hotel including the rooms, we had to open a window to cool down in the evening. We ate in the restaurant in the evening. The menu options were decent and the quality of the food was good, though a bit expensive for what we had. The service was excellent both I. The evening and at breakfast.

Felt like a conference hotel and not very home comfort friendly

Absolutely beautiful surroundings

Absolutely beautiful surroundings

Had an afternoon tea with a friend which was lovely was a special deal sat in conservatory only negative was so many wasps. Had a walk in the garden after very peaceful place. Staff were very nice and helpful.

Lovely location. The hotel is not in the best condition. Our room was OK, but did have a few problems such as waste fitting in sink was very difficult to use. There was no fridge, which I always consider standard. In the restaurant at breakfast there was no butter knife, sugar was only on some tables, and my wifes order of poached eggs was forgotten.

Room tired but food and location excellent.

I can't thank Bartley Lodge enough. I booked my 40th Birthday afternoon tea at the hotel in January for today! I absolutely love everything about the hotel, the perfectly manicured grounds to the clean, authentic and fresh looking guest areas in the hotel. Everything has been seamless from start to finish. Every member of the whole team have been so lovely to me and I'm so grateful. Today was an important day for me in more ways than one and I have felt so special. If you are thinking about holding a function here please dont hesitate and book quickly!! This hotel has changed management and is becoming a hidden gem! I'm so lucky to have had my party now as the operations manager has his head screwed tightly on, being brought in from Mayfair, The Four Seasons where he was for 10 years. He is so professional, kind, he listens, very smiley and calm(which I need) and nothing was too much. Change is good and in Bartley Lodges interest has been an amazing decision. I cannot fault the experience my guests and I had today. We had dedicated staff in our room at all times, pouring drinks and helping us with anything we needed, nothing was too much. Honestly this is the best service I have ever had and I went to the Chewton Glenn in April for afternoon tea and the staff and food was not as good as Bartley Lodge. After reading some bad reviews this morning of the hotel I was really sceptical but honestly I'm blown away. All of my guests loved the afternoon tea, the attention to detail on all of the treats AND (this is a BIG one) they catered for EVERY diet!!! My guests were shocked by the extensive menu for all diets. My mum struggles to eat anything gluten free without it resembling cardboard but here the food was delicious. My friend who is Coliac said she hasn't had a scone so tasty before! Its so hard to cater for allergies along with 40 guests. Everything came on time and very fresh. I even met the chefs who came in when we were setting up and they were so lovely and very professional. I'm going on now but it needs to be said how overwhelmed I am. I'm so unbelievably grateful for today and how amazing it was. I have really bad anxiety and it didn't even come on once! It was so stress-free, from liaising with the events team (Sophie) to the managers and staff directly at the hotel. Thank you thank you thank you. Bring on my 50th!!! Or I may try and renew my wedding vows (my husband has said no!) just to be able to celebrate in such a way again!! Il definitely be coming again for afternoon tea and can't wait to see what more the hotel has up its sleeve! 10 10 10!!!!

Lovely stay in a stunning location. Our 2nd trip here and well looked after as always. Sure they could do with more staff on hand at times but that’s more an issue with the hospitality sector in general. Ignore the moaners and whingers. Thank you for a great holiday!

Lovely staff and the food was great would recommend for a break nice clean rooms well pleased with our stay there

We visit and stayed for two nights with friends and dogs for a long weekend, we arrived on Sunday around 1300 there was no staff around , I mean no staff I walked through the hotel and came across a young member of staff, I explained I was staying tge first reaction was you can not checking as we were very busy yesterday, I said no worries it was a nice day our friends had not yet arrived so I said we would sit in the garden and have a drink, we'll that when It turned into a carry on film, as I went to the bar again no staff, ten minutes later the same young lady appeared to serve me it took twenty minutes for two drinks, I asked if we could get some snacks no food available in the bar,? When you put you hand on thr bar you stuck to it , we were there for two nights the bar bin was still full on the bar, which was the same as we arrived, we checked in the room really need a lot of TLC , it was clean but really tired one pont the air-conditioning didn't work we ask for a fan it took four asks and it arrived on our last night, we had dinner in the evening with our friends, the menu was very limited which it not a problem when the quality is excellent but it wasn't, and the service was not the best again a young lady with limited skills, we had breakfast the next morning as we had dogs we were required to sit apart from the other guests which was very disappointing for a Dog friendly venue it also resulted in even less service then the night before and again the quality of the food was very so, so the came check out frislty it was the first time we met a member of staff that was professional Susan was her name great member of staff, the bill was wrong this was due the be charged for a three course dinner and not a two course which is what we had , still waiting for the credit as the staff are not permitted to credit it needs to be signed off by a manager? Now its location and the grounds are excellent, this place could be a great place to stay the management really need to invest in the staff and the fabric

Lovely hotel. We were there for a wedding. Room good, but toilet flush not great.

Mixed feelings. We chose this hotel as a break deal with Paultons Park as it was the closest. The main annoyance is the road to the hotel through the forest. It is in a horrible state, full of potholes and dangerous bumps. The parking area of the hotel not any better. The hotel itself is nice and the rooms and beds are really comfy. But it is obviously understaffed. This results in service being slow and not adequate. The breakfast was very limited but the quality is fine within those limits. Dinner a la carte is the star of the place. Excellent plates and great desserts

Stayed for one night whilst visiting Paultons Park. The family room was big and clean. The swimming pool is a good size, and the food both at breakfast and in the evening was nice. The late booking offer included breakfast which was a pleasant change from other hotels.

Service was atrocious, no one at reception, no one at the bar, the staff that were there were overworked. Ran out of food one night. Rooms are very very tired as is the whole hotel, small grounds are lovely. Very accommodating to our dog and 2 year old little girl.

Beautiful place, friendly and very helpful staff. Delicious food.

Enjoyed a great afternoon tea, very nice tea & pleasant service.

superb place breakfast spot on staff were great

Food was alright, nothing special (the torte was very dry), good service, not much to choose from on the menu and it was very over priced (especially the cheese and biscuits)!

Ate twice during my stay. Menu was a little restricted but that maybe due to COVID. Food was tasty but nothing special.

Very good value for 2 nights bed, breakfast and evening meal, we paid around £250.00 plus £20.00 upgrade per night. Lovely restaurant, great staff and good food - good idea if you are vegetarian to inform the staff who were very helpful and insured I had a lovely plate of all the available vegetables on my second night. Not enough choice for me if we been staying a 3rd night but my husband very much enjoyed new forest venison .

The food was good although we thought the cheese and biscuits was very overpriced. They brought one dish that was not what we ordered but soon rectified the situation. We all enjoyed the three courses, we all had different items. My only complaint is that we went for Sunday lunch which was advertised on the website but that was not available on the day we went.

Breakfasts here are excellent and the staff brilliant. Dinner here is good, but not great. Having said that we would have dinner there again,no question.

The food is lovely, staff helpful. If you stay at the hotel definitely book the dinner for at least 1 night.

Great value for money menu with a sensible split across excellent starters meats, fish, veggie, sides and deserts. Had Plaice it was outstanding well presented and great taste ,others had the lamb and risotto all came very well presented and oozing with flavour. Service was there and can be improved but would take some of the quaint out of the style of approach.

Confit duck terrine and calves liver were perfect. Quality of breakfast sausage also excellent and plenty of choice but service depends on which members of staff are on shift.

4 stars the food was amazing! but the cheapest meal fish and chips £13 the portions are never the same they can be good amount or minimal and if you want the same amount as you had last time you will have to pay extra!

recently booked this hotel through paultons park with my wife and 2 children was advertised we get a pepper pig welcome pack for the kids on arrival when i asked the receptionist about this she seemed quite moody and said she will find out we never received one their was a wedding on and they looked verry short staffed we went down for dinner on the first night and in the time both kids ate their dinner had pudding and started to play in the dinning hall we finaly had are dinner served bear in mind their was one other family in the dining hall That evening we went into are room number 30 that is above the fire exit for the kitchen and we could constantly hear the staff talking aloud outside are open window twice we asked them if they can could be quiet as they had woken my kids up and then around 12am they decided to empty all the bottles on a bin dragging them across the floor again waking kids up and having to deal with the door being slammed all houres of the night. Wish i could say it got better in the morning tried to have a shower their was no hot water called the reception they said try again later it mite be hot so after having a cold wash we went down for breakfast after 45 minutes they still didnt take are order and 3 time in that time i asked if we can have some white tost for my son twice they gave us brown tost an houre later in total they still didnt take are order so we walked out i bought breakfast at a petrol station on the way to the park when we got back the wedding party had left so they seemed more staffed but again had to put up with the door slamming all nite you think they would install a door that closes softly and not have the staff smoking area under a room or train their staff to be aware of shouting under an open window were guests are sleeping iv had better service at a sub 3 star hotels the food wasnt worth the money was bland and cold with fine dinning portions but far from fine you get better value and service in a local restaurant the only thing that was good is the pool and staff are friendly towards kids apart from the moody receptionist

Not enough seating outside, gravel area, very uneven for walking not suitable for wheel chair users, tables left uncleared for 3hours!! Speed bumps not clearly marked. No loo paper, reported, the toilets not regularly, had to ask a male guest to get some paper! Wedding guests and hotel guests mixed together, why shorts and hats not a good mix. Not enough lighting on the terrace. If you have a small person then bring your own booster seat and if you are a wedding guest then bring a hearing aid for the speeches. But the food at the wedding breakfast was superb

Bien, el hotel es precioso, el personal es muy atento y servicial y la comida buena.Fue la boda de nuestro hijo, que en general fue un éxito con el hotel y los jardines bonito. Con todo el mundo estar fuera disfrutando dela noche caliente de verano.Por desgracia, nuestra habitación, que era no: 47 deje que el hotel (y era barato)era tan insoportablemente caliente sin aire acondicionado y ventilación, incluso un mínimo ventilador no hicieron nada para ayudar a este.La habitación estaba también ceremonia de boda con el registra un calor insoportable incluso comentarlo, sin ventanas o puertas abiertas.Creo que estos asuntos necesitan ser mirado para el futuro la comodidad de los huéspedes.Habiendo dicho esto, fue una boda preciosa y lo recomendaría a otros en el futuro, pero espero que los puntos serán abordados.

I recently went for afternoon tea to celebrate my sisters 65th birthday. Unfortunately the whole experience was disappointing. We sat outside because it was a lovely hot day but had to share one umbrella between two tables. Luckily the tree kept that half in shade for an hour. When we were seated, only some of us were asked what we would like to drink & we had to chase a refill even though it states that is included in the price! Everything came out all at the same time, so the fresh cream sweets were melting in the heat & the scones were going rock hard by the time we got to eating them. Nothing exceptional about the food at all. Poor service as we weren't ever asked if everything was ok & the staff didn't try to interact with us in conversation either. Then to add to the lack of standard, there was no hand towels in the toilets, so we told reception of this but in our 2 hours there, none were replaced. Would not recommend I'm afraid.

Some of our family were staying here so we joined them for dinner. Whilst the decor & hotel setting was lovely - very elegant & cosy - nothing else was great. We were rushed into ordering by a surly waiter. Some of us didn't like anything on the menu, but the waiter couldn't have cared less. Multiple times we asked for things, e.g. drinks, butter, water - none ever arrived. The service was generally brusque & inattentive. Never once were we welcomed or shown any warmth. We were left with an accumulation of clutter all over our table, which never got cleared. Not very good in general. The food was inconsistent - fried stuff with chips was good, but nothing else was. There were 3 veggie choices (inc starters & mains), all of which were rice-based. The chicken wings were a joke - just a couple of tiny dollops of bland meat on a massive plate. The lamb dish was awful - over cooked meat, soggy veg, small portions. Not very good. We definitely won't be returning, & couldn't recommend eating here.

We visited for Sunday lunch with family and friends. We had visited on a number occasions in the past and always found the lunch to be of a good standard, however on our latest visit, it was obvious that investment had been made in the restaurant to improve the environment. The menu had also significantly improved. We have tried to visit since but on every occasion we have been told they were fully booked. This was frustrating as we called well in advance and had alternative dates. We will keep trying, but recommend others to book ahead. The environment is very light and relaxing and the hotel is set in private grounds away from the road. It is within easy reach of the A31 and M27 yet a world away. The improvements have improved an already pleasant dining experience.

Have just returned from a lovely Sunday lunch at this venue. Lunches were extremely well priced with a good selection for all courses. Staff were very welcoming and extremely helpful. We were having a quiet celebration for 8 for my father's 90th birthday. This was our first visit to this venue but hopefully not our last. A lovely traditional country hotel.

Have just spent a fantastic afternoon at the Bartley lodge hotel restaurant having afternoon tea with a friend. The food was delicious and well presented. The service was excellent as was the setting. We had so many tea pot refills I lost count. The whole...

We have staying so joined them after tge show.the booking was made day before but they had no knowledge. Nice gardens and bar .room was nice .tge meal was ok at best the service was BADDD. Slow took long time to get rolls butter ect...

Pasamos aquí para celebrar un evento familiar. Me tomó años para estar sentado y cuando vinieron los entrantes eran minúsculas, la camarera que sirve nuestro pan no tienen suficientes y había mucho desorden en la mesa no había espacio para dedo cuencos, etc.

Habiendo elegido lo que parecía ser un restaurante muy agradable hotel rural

We visited the Bartley Lodge Hotel yesterday afternoon for tea. We were very disapointed. The 3 finger sanwiches were uninteresting. 1 was just grated cheese with something which tasted like marmite. It took 3 request to get lemon for my Earl grey tea. One small pot of jam and cream between 5 was not enough, No one came to ask us if everthing was ok. Overall although we had eventualy had a glass of prescco we felt the customer service left a lot to be desired.

We have been using Bartley Lodge for years. It is a old lovely hotel at a reasonable price for midweek breaks. The rooms are not modern but always very clean and comfortable. You always have the opportunity to upgrade if you desire. There is lovely outdoor seating in the garden on those warm days and a good indoor pool to cool down after. The breakfast in the conservatory is a great way to start the morning and the lovely restaurant finishes the evening off. The selection is not great but you should find something that will suit you. On this occasion we had beer battered fish and chips which was fantastic and Roast Duck that was cooked to perfection. Without doubt we will be returning again this year.

Arrived at Bartley Lodge to be greeted by very friendly reception staff, then showed to our room which was lovely with champagne cooling in the ice bucket.We had a really scrumptious evening meal in the restuarant, we all enjoyed it, the chef served a meal to die for. It was lovely spending time in such happy surroundings with friendly staff who looked after us so well.Will definitely go back again.

We stayed here on a Thursday night while visiting peppa pig world with two young children, the staff couldn't have been more eager to please and helpful. The room was clean and tidy, perfect for our family, eldest loved the bunk bed and the addition by the hotel of a bed guard meant that we could try the youngest in the bottom bunk too! We ate in the bar the night before which was reasonable and kept the kids quiet, and used the pool in the evening and morning which is a great addition. There wasn't a function on in the hotel that night so I guess others may have a different experience but it does say everywhere to check if there is anything on. Would recommend.

Third stay with our annual visit to family in the area. We had another lovely stay and were able to make the most of the terrace and grounds enjoying an evening drink with family. Our room was again very well furnished and clean with a very comfy bed. We enjoyed our evening meal in the restaurant on the first night of our stay (ate with family on the 2nd) and breakfast was plentiful. The staff members we encountered were very attentive and helpful throughout our stay. I'm sure we will be back next year.

On a beautiful sunny day, the approach to this hotel was very attractive. My friend and I arrived over 30 minutes early but were greeted in Reception and escorted into the Orangery. The waiter was quite attentive and after determining our choice of tea returned within two minutes with both the tea and the Afternoon Tea. On inspection, the green leaf garnish was limp and unappetising - never a good omen! The four white and four brown finger sandwiches were very dry, with the white bread beginning to curl. The scones were warm to the touch, though a little soggy underneath but quite palatable. The fresh strawberry garnish was delicious. The cream was plentiful but the jam proved to be bland and tasted of an inferior mixed fruit jam rather than the strawberry advertised on the Hotel's website. The three pieces of cake each were quite non-descript with the lemon one being the best of the bunch. I believe there was a chocolate one and a very insipid Bakewell Tart. Charging £14.95 per head for this was excessive I feel. The view from the Orangery was delightful but it is obvious that the interior of the Hotel was rather shabby with a strong, damp smell in the corridor approaching the Rest Rooms and the Leisure Area. The doors were quite tatty and could really do with a good wipe down. This was our second visit to the Hotel and I am afraid it will be our last. With so much competition for the Afternoon Tea market this Hotel was sadly lacking and even though this trip was a Red Letter Days treat for my friend' birthday it was very disappointing.

6 people had a good time. They offered refills of hot drinks and was pleasant We had scones, cakes and sandwiches (ham, cheese and tomato, salmon) The scenery was beautiful Even though there was a wedding on at the same time it did not interfere at all. We got the experience from a company called red letter. I'd recommend afternoon tea as a nice family outing, present or to deliver news such as you are pregnant/getting a divorce/having an affair

We have stayed at this small chain of hotels a number of time before and they have always been lovely with the highlight always being the restaurant. Not so here. The staff were very nice. Although didn't really know what to do with our food complaints. The rooms really need decorating, but the food was just horrendous. This is one of the key reason we live this chain. We ordered the beetroot rice balls which were brought up with an apology that there was no beetroot. We did get a large black hair on it though so this went back. The lasagne was a big pile of mince with no other ingredients including pasta. But the covered in cheese. They claim to have an AA rosette or two. I assume awarded some time ago. I did complain and all money for food was refunded. But it was still expensive for what it was. They other hotels in this chain are well worth a visit. I don't think I'll be back at this one though.

Went to BLH for an evening Christmas meal with several friends. The meam was very expensive at about 50 pounds per head and I have had better food in a pub for £10. I felt sorry for the very young serving staff, they had not been trained and were out if their depth even though they tried hard. I would never go back again.

We recently attended a Christmas party/meal at Bartley Lodge and was very disappointed. The room layout meant it was very difficult for the waiting staff to get past the diners and one member of staff kept stomping past, almost running as he put the food on the tables. The main course was very mediocre, with one parsnip, two carrots and four almost raw Brussel sprouts accompanying turkey roll and stuffing. The cheesecake dessert was topped with a bitter tasting jelly which several other diners including myself could not eat. Overall a very disappointing and poor value for money Christmas meal.

This is our third stay here and apart from the new wing not much has changed. We were given room 6 initially, and what a shock that was. The room is at best a single but they have rammed a double bed in it and you can hardly walk around it, not sure why the management think that this is an acceptable room - it is not! Stop trying to sell it as a double. The second room no8 was bigger but with a revolting half missing four poster bed- yuk! The decor is poor and the furnishings dated, plus the toilet had splaterring inside the rim, really not good. The food was excellent as usual and the service spot on, would have given a 2 star rating had this not been the case. This hotel needs to sharpen up in certain areas but the chef is top notch!

We have just come back from having an afternoon tea which was kindly bought for us as a present. Sadly what should have been an enjoyable experience was extremely disappointing. We arrived on time and were shown into a lounge area with our table reserved and set up for our tea. A waiter brought us a pot of tea and a tea strainer. On looking we discovered that the tea strainer was dirty so we decided to ask for a new one, we thought he would be back soon as no milk had been brought. After nearly 20 minutes of waiting I went to find the waiter. Finally we were brought milk and a new clean tea strainer. We were then told that the scones would be out of the oven soon. 5 minutes later the scones were brought. We asked the waiter if the sandwiches were coming but were told that this wasn't part of the deal. We asked for this to be checked, the waiter told us to check with reception but by now our tea had actually arrived so we asked if he could check for us. Eventually he did so. It transpired that we should have had sandwiches as well so these were hastily arranged.By now we had started the scones. They were a good size and tasted fine at first until I bit into something very hard, this was a deeply unpleasant experience. On inspection it was a solid lump that looked like a stone of some kind, either way something that should not have been in a scone.Eventually the sandwiches came, we had ham and tomato (tasty) and salmon (also good) and finally egg ( we think it was egg but it was spread so thinly that there was no taste).The cakes were good and we were allowed to take the remnants home.The staff were quite pleasant but unbothered by my 'stone in the scone' experience and were not particularly quick or full of initiative. I would have expected a bit more of a reaction to the scone issue than 'I'll tell the chef', no offer was made to come again.We were hoping for a leisurely tea in beautiful surroundings, in the end we were there only an hour and happy to go home. It was our first visit to the Bartley lodge and with so many high quality places nearby it is unlikely that we would return and wouldn't recommend it. With over 60 reviews under my belt I think this is my first properly negative one, which saddens me as I look for the positives wherever possible.A big disappointment.

Fantaztic welcome lovely setting and decor. Really friendly personal service. Lisa a d Marlon ensured we had everything we needed to make it a really special afternoon treat

We booked the Bartley Lodge for our wedding night in June 2013. The price was a little under £200 but that was fine as it was our wedding night. I checked before hand if it was okay to arrive at around 3am and was told that would be okay.I specifically booked and asked for a room down the end of a corridor away from noise and made is crystal clear that it was our wedding night. This was confirmed verbally and I ws told that we would have a room tucked away.We turned up at 3am and the doors were locked. After 15 minutes of ringing the door bell a very sleepy manager dressed in comfy house clothes came to let use in. We dont mind people sleeping however you do expect that they would have one member of staff awake during the night ecspecially on weekends fully clothed in a shirt and tie as a night porter! So our room turned out to be at the top of the stairs on the landing near a swinging door. This door not only banged every time someone went through it but the location of the room meant that we had people and children running past our room from 7am onwards. As we were at the top of the stairs guests were waiting for others to come out of their rooms and congrigated outside our door chatting. This was not acceptable on our wedding night!Then I decided I could not sleep so I would have a shower to freshen up. I was greeted by a bathroom which had mould around the bath on the silicon and tiles and the floor not to have been swept. How can you get clean in a dirty bathroom?! So then off to breakast....not only was the toast cold (which was brought out 'fresh') but my breakfast arrived a good ten minutes before my husbands and so I sent it back as we wanted to eat together on our first morning of marriage.Then it came to check out, I obviously did not pay the full amount. When greeted by the 'night porter' who had let us in (now in shirt and tie) he gave me the bill, which I gave back to him and explained why I would not pay the full amount. he then quickly without any quabble reduced it down to £140, I then gave it back to him and paid around the £100 mark which still was over priced.Never shall we stay at the Bartley Lodge again unless we are invited to a wedding and that is the only accomodation available within a 10 mile radius. Disapointed and it ruined what was meant to be a perfect wedding night!

Great value on their hotel stay deals- had some really lovely fish, super kids menu too. Ate here over 3 nights and each evening enjoyed high quality cooking, tasty ingredients - not massively flashy , but well delivered. Probably a little expensive if not on the hotel stay - which includes 3 courses for £20- great value

The food was stunning and they are not tight with the portions. and the puddings are amazing so tasty.

I disliked the slow service - the hotel is letting itself down. I asked for some water for my dog and this was brought to me in a jug with a glass - lovely :o)

We visited Peppa Pig Worldand stayed here to break up the journey. The setting is beautiful, staff great, nice large room for a family. Breakfast service is slow so be warned if you are in a rush ! We would go back.

I visited Bartley Lodge for lunch with a friend. The food was excellent and the service was just right - attentive without being intrusive. As well as a very pleasant restaurant area, the Bartley Lodge has other areas to sit and enjoy views onto the beautiful grounds. Although Bartley Lodge seems better known as a Hotel rather than as a restaurant it is well worth visiting for a meal and it was excellent value for money