Bar No 9 Ltd in Tewkesbury

Chicken was on burgers was dry and the chicken pieces were very oily

45p for oat milk. Disgusting and out dated. Shame on you

Nice place in the main street staff friendly had fish and chips and ham egg and chips did not stay can't say how that is like

Having had a great meal and service in the past, I bought two, £70.00 gift vouchers for my family for Christmas. I wanted to use them for a family celebration meal, only to be told I could only use 1 voucher per table. They have had our £140.00 since Christmas. Why then can't we spend it in one go? Is it as good as cash, surely? I am very disappointed that they have had my cash since Christmas and now I want to spend it, the restrictions prevent this. I am not aware of any other company having such restrictions. My advice is not to buy gift vouchers for this establishment as it is tricky to retrieve your cash.

Background: We were given a Virgin Experience Days two-night Cotswolds break with dinner for two at the White Hart Inn. The current retail value of this package is £249. I’ll start with the very few positives of our stay: The lady who checked us in was friendly. The breakfast was good. The bed was comfortable. We checked in at the designated time, and the friendly lady behind the bar gave us our key. She told us our room was in the building next door and gave us directions to the entrance. We found the entrance, which appeared to be the lobby for a function room. There was a small door off to the side, and our room was up the stairs. Upon entering, it felt like stepping into a university hall of residence. The carpets were worn and dirty, the doors to the rooms were battered and grimy, and there was a distinct unpleasant smell in the air. Our room door was so small it could easily be mistaken for a broom cupboard, but we entered, hopeful that first impressions can sometimes be misleading. Unfortunately, we were wrong. Walking into the room felt like going back in time to the 1980s. There were random blue plates on the walls, the furniture was old and battered, and the carpet was dirty and stained. There were layers of dust on the (tiny) TV and most other surfaces, and the room felt generally unclean. Unfortunately, the bathroom was just as bad. It had black mould around the shower tray, cobwebs and fluff everywhere, and a completely impractical design with very limited space to place toiletries. Worst of all, there was a strong and pungent smell of damp and mustiness. The room did have a balcony, so we stepped out to get some air. The view of the surrounding area was very pretty so all was not lost but like everything else, the balcony was in a state of disrepair. It turns out the building we were staying in was a function room, as we initially suspected. There was a comedy night scheduled for that evening, so we bought tickets and went along at the start time. The show itself was terrible, and we left at the second interval. However, I suspect the comedians and the event were not directly related to the pub, so I won’t comment further on that. We decided to cut our losses and head back to the room for an early night. Sadly, this was impossible due to the noise from the function room. In hindsight, we didn’t need to buy tickets as we could hear every word and the accompanying laughter from our room. The noise continued until about 11 p.m., after which we finally had some peace and quiet. The final straw came when we turned the lights off. Near the door, there was what I can only assume is an emergency light. It had an LED that was so bright it bathed the whole room in a green glow, making it look like something from a Halloween party. The next day, we went for breakfast, which, as mentioned, was very good. It was great to be able to order anything from the menu. That evening, we planned to use our £60 dining allowance included with the experience. My wife had a shower and started getting ready, but when she tried to dry her hair, she discovered that the hairdryer didn’t work. I took it to the bar and informed the staff. They confirmed it wasn’t working, and the man I spoke to said there was nothing he could do as they had no spares. I explained that my wife was upstairs with wet hair and that we needed a replacement. He checked several cupboards but came back empty-handed. We went down for dinner. My wife ordered the Steak Frites, and I ordered the fish and chips with a side of sourdough bread and salted butter. The steak was extremely salty, and the bread and butter turned out to be chopped-up ciabatta with a small bowl of margarine. The fish and chips, however, were very good. After this, we decided we’d had enough. We went back to the room, packed our things and checked out. We were obviously disappointed we had to sacrifice our second night (and breakfast the next day) but we simply couldn’t face staying any longer.