BAR 31 in Southwark

After my visit to this bar, I can confidently say it was pretty average. Despite it being Valentine's Day, the place was almost empty - closing at 22 😂, which surprised me as I expected some liveliness. Unfortunately, I didn't feel the cozy atmosphere usually associated with such places. Additionally, the prices were completely disproportionate to the quality of service and the atmosphere in the bar. I hope that in the future, the owners will take steps to improve the quality of service and create a more enjoyable atmosphere for their customers. People ordered usually one beer 🍺 and few minutes later they were gone.. that's not good at all..

Good after work drinks venue! Food great

Cosy bar and casual service but hits the spot if you want to visit the area.

False advertising. We thought we were booked for a rooftop bar as written on the site but we found ourselves on the ground floor in an ordinary bar with overpriced drinks. In addition, it was impossible to leave otherwise it was £15 per person with the card. I do not recommend at all.

Should be a bit more special being at the Shard

Fantastic Bar we thoroughly enjoyed it there Make sure you give it a try

They had made a nice effort with the miniature ski huts to sit in. But the drink options were limited and overpriced in my opinion. Also despite the claim of needing to book and dress smartly, I don't think it was justified. Last pint this is on the ground floor, so no views from within the shard.

Disgusting and rude staffs. I am not happy about the service and the manager refunded me with coins of 1p and 5p. She lied to me she cannot refund me with card payment because it takes longer time.

Terrible Trade description act Bar 31 implies on 31st floor Most definitely isn’t Very poor for a shangrila hotel - definitely one to avoid Staff very unpleasant

Quelle déception… je pensais faire une belle surprise et boire un verre face à une splendide vue de Londres comme le laissait penser le site internet du Shard mais non, nous nous sommes retrouvés au rez de chaussée de la tour, derrière un escalator. Explication pour l’entrée inexistante, obligée de demander de l’aide à 5 reprises. Emprunte bancaire déjà prise lors de la réservation, possibilité d’annuler moyennant 15£/ personne. Prise de commande excessivement rapide, à peine le temps de lire la carte. A fuir !

Je partage les avis des autres clients. Une interface en ligne trompeuse, j’avais en tête de réserver au bar du restaurant et non au Bar 31. Une fois que nous nous en sommes rendus compte, il était bien sûr trop tard pour annuler, du moins pour être “rentables”. L’annulation est à £15 par personne ce qui est plus cher que de venir consommer un soft ou cocktail. Quant au lieu, rien d’exceptionnel, il s’agit d’un bar classique dont beaucoup du mobilier est issu de leur collaboration avec une marque – rien de sensationnel. Cela reste un beau lieu aux pieds du célèbre Shard. Les serveurs sont polis mais celui sui s’est occupé de nous semble particulièrement pressé de prendre notre commande, je me suis sentie obligée de choisir vite suite à ses 2 passages en moins de 10 mins. Je ne conseilles pas (forcément).

Muito bom lugar tranquilo com música ambiente, a comida espetacular e o atendimento muito bom

Shockingly awful. Offhand service, no effort to help, everything too much trouble for the staff. Cant even be bothered to make a cocktail. Avoid like the plague, there is far better nearby.

Great place & service! Fab outdoor seating and vibe!

They claim that you cannot redeem the points of the Shangri-La golden circle membership. It's a shame, initially they told us:" we don't know what that is" then we went back at the Shangri-la to check and the bar 31 is an accredited structure. Back there they changed the narrative with "our system are not properly working and our manager is not here" result we won't go there anymore and be ready to know they don't want to let you redeem your points

Beautiful place with horrible service. They announce a gin o clock, but the staff make it very clear that they are not happy welcoming you. It's not welcoming at all. Besides it, the 15% service is already included in the bill. Maybe leave it as optional, would help them to be a little friendly. We left as fast as we came in.

Went to Bar31 for a drink. We were overcharged for our bottle of wine, we didnt realised until we got home. We then have tried to contact Bar31 to ask them to refund the difference and no answer despite trying multiple times.

Super lekkere espresso en vriendelijk personeel!

Decent bar but dear for the atmosphere.

Not bad, bad smell in the bar.. service all over you...

Ridiculous experience, please read all the other reviews! The most sad thing is that the main concierge of the Shard wasn't surprised and said that happens when we have realised the BAR 31 is at the ground floor, it was too late when I have checked the reviews reporting the same sour taste. The description of the place is thrown there within all the the legit places and doesn't specify which floor is the pub on (Ground floor at the Shard, pathetic), except that on the internal page which you definitely can't spot as you are too excited for having found a cheap place with a great view of London. At that stage we've gently asked to cancel the reservation as the place did not match the expectations, obviously we have been told that a penalty fee of £15 each would have been applied anyway. The place was empty at 7 pm on a Saturday which is why they have to scam customers. Terrible and unprofessional behaviour, I've underlined to the manager that it was a scam, she could not say a word, and I am sure she had a laugh with her colleagues as I have been "unreasonably impolite". They surely don't know what this business means, on a different note the cocktail we have ordered was outrageous compared to what you can get around with the same money.

Never had an experience like this in London before. The place is advertised wrongly, I am pretty sure on purpose. We booked a table 2 weeks in advance because we have guests coming from abroad, and they only wanted to visit the Shard and have a good view of the city. Well, as you can see from their website there is a list of restaurants and bars advertised by the floor they are located at...and then you have Bar31, without any further indication that is located on the ground floor. It's completely normal to assume the bar is on the 31st floor. When we realised the mistake, we went to the reception at the main door to ask for more information, they told us this is happening a lot. We then went back to Bar31, and kindly asked to cancel our reservation free of charge because of the misleading advertisment. We actually showed up for our reservation, however we were disappointed about the location. The receptionist (most probably the reception manager given her clothes) said that was unthinkable to do so, and we would have been charged in this case. We decided to avoid the (unjustified) charge and stay for a drink...I ordered from their very poor cocktail list, and I was even more disappointed about the taste of my drink. I am sure we could have checked better (basically only from other reviews on Google), but I am also sure we deserved more than their rudeness and stubbornness.

È stata una fregatura! abbiamo prenotato sul sito due settimane fa, ma sullo stesso non si specifica che il bar si trova al piano terra, piuttosto è stata utilizzata una comunicazione poco chiara illudendo le persone rispetto alla localizzazione del locale. Ci aspettavamo una vista dall’alto ma purtroppo abbiamo visto solo delle piante! Dopo aver comunicato l’errore della prenotazione, sempre causato dalla loro comunicazione poco chiara , ci hanno riferito che non c’era rimedio e che non potevamo andare via senza lasciare 60£, avendo inserito la CC in fase di prenotazione. Ovviamente abbiamo deciso di restare, ordinando dei drink dalla loro misera lista. Ciò che ha resto ancor più spiacevole l’esperienza, è stata la poca volontà di risolvere il problema nonostante la consapevolezza di trarre in inganno le persone che leggono il loro sito. Un consiglio: cambiate anche il nome del bar che è oggetto di confusione.. chiamatelo per esempio: il bar di quelli che non ce l’hanno fatta a salire ☺️

Endroit agréable pour boire un verre. Carte avec de bons produits. Le service laisse malheureusement à désirer bien que très aimable.

Good service. Got to watch a football match as well So win-win

1st time here The waitress said we are taking reservations only I said we would only be 15-20 mins People have to remember you can’t always book So she turned away paying customers

Great drinks on the 1st floor of The Shard while waiting for our reservation time.

This is the most misleading place I’ve ever came across. My boyfriend wanted to book a visit at The Shard for my birthday to have drinks with stunning views. He booked trough the official website which mentions that bars are located on the 31st floor. When he opened the reservation link provided it took him to a reservation page for Bar 31 and since it is called Bar 31 he did not question the validity of that. Come my birthday and we show up for our reservation, only to find that Bar 31 has nothing to do with The Shard and it’s only a grubby small little bar on the ground floor with no views at all and no atmosphere. The staff looked very tired and the background music was putting me to sleep. Unfortunately upon arriving it was too late to make any amends so my birthday surprise was totally ruined. Looking trough other reviews this seems to be a common theme. If the owners had any conscience, they would make it more obvious that this bar has nothing to do with The Shard. Unfortunately they just want to cash in on unsuspecting customers.

Der Kaffee und auch der Cappuccino waren leider sehr wässrig 🥴. Die Rechnung wurde direkt mit an den Tisch gebracht und wir mussten sofort bezahlen, obwohl die Bar leer war.

SUPER misleading. Much more honest if they made it clear everywhere you are NOT booking a table for a bar on the 31st floor of The Shard, but for the ground floor with no view at all.

Good service with yummy cocktails priced reasonably if taking the location into account (£11 per cocktail on average).

Very disappointed with the place! As it’s called 31, you imagine you’ll be at floor 31, but you are under the scalator to the rail station. Don’t waste your time here.

Had a great time and enjoyed the ambiance. I ordered a drink, new to try, and I was too shy to send it back. Cristos, well dressed gentleman, knew right away that I didn't enjoy it. He asked me what I wanted instead. Checked on us periodically and was not excessive. Definitely stop here for light snacks, drinks and lunch (we ordered lunch food).

Made a booking and had to cancel for wholly unforeseeable reasons; relayed this in advance of said booking to the venue; get charged a £30 cancellation fee. Absolutely ridiculous.

I wonder why they been called bar 31 when they are on the ground floor.

Nice service personell - the pizza is horrible.

Kind of meh. Was expecting something more upscale.

Very friendly staff, price was decent for London, nice atmosphere.

Sul sito c'è scritto che c'è un bar al trentunesimo piano. Ti fanno prenotare il BAR 31. Ma è al piano terra. Infami. Anche costoso. Va be' noi potevamo controllare meglio.

Over priced for a bar in London

Just the view. No difference about any other restaurants.

Nice wine. Nice atmosphere. Friendly staff

Modern setting at the Shard , I wonder why is not mentioned on the website the bar is located at ground floor .. Great staff , pro active and friendly , but suffering of cold conditions ,as they were warm dressed, and no heating on. Will I go again ? I don't think so. Is okay to grab a drink for a small chat , but for me doesn't appeal even that.

Nothing special, poor cocktail selection. No atmosphere.

Не большой бар при отеле Шангри-ла....ну так себе место(

The bar is on the ground floor. It has nothing to do with the shard. Pay attention when you book because the 31 is the number of street not the floor ofbthe shard

Beautiful interior ! Lovely staff and great cocktails (:

Appaling customer service. Sat for 30 minutes waiting to be served, not a particularly busy day. Got up and left and was then thanked for our custom on our way out. What custom service didn't receive any

Lovely place to hangout ut makesure you book in advance

Calamari was nice. Ordered pepperoni pizza and the meat tasted really strange. Couldn't do much about it though as they took payment for the meal before the food arrived. Staff were friendly and a nice spot to sit.

Very nice. Beautiful cocktails I had one called comfortably knumb, boy it is the flakes around the outside of the glass chilli.

not really impressed with the drinks, too strong , didn't even tasted like watermelon, the location is great though and the guys were helpful too

Three times I requested a prosecco as each time it came it was flat. Assured me it was from a fresh bottle however, each time I was sat opposite and watched them pour the dregs out of three different bottles. Disappointing as the barman couldn't have cared less, leaving the waiter to deal with it!

very cheap pub. I don't like service.

Friendly staff and delicious drinks

Closes quite early with Covid restrictions at the moment. Good drinks and friendly staff. Blankets available when sitting outside

Generally quite overpriced, food was disappointing and service wasn't great. Wouldn't go back

Very nice but £7.00 for a portion of fries 🍟. Really lol 😆

Amazing place and lovely staff . I strongly recommend this place to everyone

Good service, but don't eat pizza.

We had so many beers with colleagues here, nice service and staff, nice location too.

Nice central location to meet if you have friends coming from different parts of London. The drinks menu is really varied. They offer delicious pizzas and snacks

Was OK, unfortunately first beers were flat so had to raise issue and wait on replacements, very much a tourist spot so if local I'd say avoid and seek a local pub for which there are lots

Excellent venue, brilliant food, tad expensive but then this is now a major London tourist destination.

Crazy expensive! Just paid £14 for a gin and tonic - if you don't specify the gin, they automatically use the most expensive!! Club prices - average bar.

Bar 31 is at a good location and it is yummy at a great price!

By Bar 16 things became a little hazy. Pretty sure this place had an enormous fish tank in the ceiling and everyone was speaking backwards.

Cozy small bar with friendly staff. Had an amazing hot chocolate here. The water here has strawberry inside! It is indeed not cheap but it is the shard. What do you expect?

주문한 것과 다른 메뉴 줘서 환불 받으려는데 그 과정이 굉장히 번거로웠고 전반적으로 스탭들의 일하는 방식을 도저히 이해할 수 가 없다. 그리고 비쌈.

Closes around 21:20, obviously overpriced drinks and incorrect serving time.

Good for happy relax with friends 🥂😋😋😋😋

Friendly staff, good ambiance; but pricey. The bar has a really lovely vibe with a lovely, modern interior and artwork hung up on the walls. The bar is also very clean and well maintained. The service is fantastic, all glassware is cleaned and well polished and the staff are very friendly and welcoming. The choice of drinks is good, but it's a little on the expensive side (a glass of prosecco cost me £10).

Nice little bar that has a good selection of beers.

Drinks are expensive but great service and ambiance.

What an amazing place this is perched at Level 31 of the iconic building - the Shard. Food was really good and all waiters were able to describe the dishes as well as their contents. The service was also excellent and discrete and staff very friendly and helpful. If you plan to go give yourself plenty of time as the security for getting in is akin to boarding an aircraft - at least l kept my shoes on. Suggest you take a "flexible friend" in your wallet with you if you are planning a few drinks - phew.

Too noisy. Not really the service we expected.

Menu only available at the counter, no outside service and the coca-cola had more ice cubes than coca-cola. Never again!

Absolutely ridiculous prices. £24 for a pint of London Pride and 125ml White wine. Better pub just down the road. Grapevine.

Food and drink limited but you won't complain about the quality

bit small but great for a quick one before the train home

Good meeting point close to London Bridge, inside and outside seating, champagne, cocktails, and pizza. Coffee served in metal cups to burn your lips nicely!

£2 service charge to pour your drink.

Good views bit pricey nice atmosphere

Had a fantastic time lovely views drink a bit pricey my wonderful lady took me for my birthday

Amazing place for coffee and sweets

Used to love this space at the base of the Shard when it was a cafe. Now it is a bar and the standards have dropped rapidly. It is grubby, the tables needed a good wipe down and having moved twice to find a less wobbly table I gave up. There is nowhere to charge a phone or laptop and a pleasant spot for a coffee and snack is now grubby and unpleasant.

Absolutely disgusting service. Ordered drinks - the reaction received from the bartender was as though I was asking for a grand favour.. Later, ordered extra popcorn - another lady at the bar said she would bring it up to our table in a few minutes as its just being prepared..15 mins later we went to check up on our order as it hadnt come & the staff were very arrogant in their response..very unpleasant

Nice bar on the ground floor of the Shard. However, they charge a 10% service charge on drinks, so the prices listed do not reflect this. When we asked them to bring the drinks over to the table when ready, they almost seemed surprised at the prospect, so not sure what they think the service charge is for?! Otherwise the drinks were lovely, a little small in some cases, but otherwise a nice central meeting spot.

The staff were polite enough but that's about it I had a pint of cider which was warm my wife's wine was ok We tried the soup which wasn't very nice and pricey

I simply love the bar - small cute and delivers. Great service. Lovely atmosphere often patronised my beautiful people haha. Dedicated manager, can't remember her name now but she is French, very helpful - thank you, manager, and staff

Atrocious service! Bar staff served a cafe latte pretty much with milk that was practically cold. When I requested a replacement the staff member got grumpy and poured only milk ( with no coffee! ) and plonked it on the table and never bothered to check or ask again! Awful that Shangri-la allows this poor level of service.

Nice little bar. The service was very friendly and the food good.

Beautiful modern bar located right under the famous Shard

Nette kleine Bar, mit wohlschmeckenden Getränken!