Balls Brothers - Mayfair Exchange in City of London, Westminster

Favorite place for lunch! Great food—deliciously prepared— and beverages.

Nice ambiance. A little on the pricey side but a fun place to be with friends and family.

Where I met my husband after the school in Vidal Sassoon!!! Good memories such a nice bar

Brilliant food and wine well worth a visit and enjoy the atmosphere

Lovely atmosphere. Very nice staff. We ordered wine, it was great.

Took clients here for a business lunch. Beautiful day and the place was almost empty. Maybe because it's in a basement. Waitress was a bit amateurish and furthermore decided not to write down the order for the 6 of us. Of course she had to return to check one of the starters and then my main was wrong. By the time the correct main came everyone else had almost finished eating. Thankfully it was my meal and not that of one of the clients. Food was ok and the price fairly reasonable given the Mayfair location.

Este pub / restaurante está por debajo del nivel de la calle. Esto hace que el espacio sea muy eco en el que se magnifica el sonido. Casi nos dimos vuelta para irnos cuando lo escuchamos, pero decidimos seguir bajando las escaleras. Estaba bien vale la pena. Gran servicio y buena comida. Sin duda volvería a ir.

Food is mediocre but their bottomless is absolutely cracking!

Tuvimos una noche fabulosa aquí, hicimos un pedido por adelantado de algunas bebidas para la llegada, había personal allí al llegar para llevarnos a nuestra mesa, eran amables, atentos y no podían hacer lo suficiente para nosotros. Nos hicieron pasar la noche sin ningún problema. Ofrecía comida para más tarde en la noche, lo que era una bendición en ese momento. Toda la noche fue fabuloso y todo hasta el personal y el ambiente. GRAN NOCHE con amigos

Great ambience, good service. The food we had was quite good. The location is nice for a stroll. Went with two toddlers and they were accomodating. Will visit again.

Average food for pub at above average prices.

Went here for the first time recently, the food is great, staff are really friendly, and the atmosphere is lovely, they do really good deals on cocktails!

Nice pub with large screens showing sport

Met my sister in law for a drink. Large glass of wine x 2 £25 Lovely wine though and friendly staff Very comfortable and clean And lovely decor Cosy

What a place and what a cheeseboard! Wine selection also incredible. Service amazing, Anna & Ben top draw.

Staff were lovely and welcoming.

Always a good experience. Popular Mayfair wateringhole. Staff very welcoming. Decent wine cellar. Handy for Bond St Tube. Recommend booking a table Thursdays and Fridays. Gets busy and animated!

Never been before... Nice ambience, good location, nice seating area. Food OK, attention by staff good. Would I go again? 🤔 Yes!!!!!

Great location, and nicely decorated space inside. However, the service was really slow. We sat for 30 mins waiting for a coffee, before we ordered our lunch. And even then the waiters never really came over. I actually asked if it was bar service as I thought it must have been. Its a shame, because the people that worked there were super friendly, they just seemed massively understaffed or under-trained. Tasty food though

Entonces, aquí estoy en Balls Brothers, Mayfair. Fue el 'Mayfair' el que envió la esperanza de una cálida bienvenida, un ambiente agradable y buena comida. Lo sé, me aferro desesperadamente al pasado en el presente mediocre, pero siempre soy optimista. Dios no permita que nadie esté al pie de las escaleras para saludar, ni detrás de la barra con cinco personas esperando ansiosamente pasar un poco de tiempo, pero no permitamos que entre en una presencia alentadora y bienvenida. Eventualmente, ordené (naturalmente no hay una sonrisa de agradecimiento) y sugerí que me sentara en una mesa, 'Sí'. Recibí una bienvenida más cálida por parte de la Fuerza de Policía de Su Majestad, fue cuando fue una fuerza. Si alguien está gastando algo de dinero en el mercado minorista actual, una sonrisa es gratis y comienza a tener una buena relación que podría terminar con un gasto significativo, al menos para mí. ¿Comida? Chips, querido dios los chips. McCain? No estoy seguro. Caliente afuera, luego girando hacia la suavidad flexible con un ligero toque de plástico alrededor de ellos. Comprado en un congelado tal vez, si sabes lo que quiero decir. Hamburguesa de pollo era perfectamente agradable en ese tipo de manera de llevar. Estoy seguro de que el chef desea que él / ella estuviera en otro lugar. No los culpo. ¿Ambiente? Es un espacio agradable donde se pueden ver los pies de las personas que pasan por la calle, como Charles Hawtrey en Screaming. Para ser justos hay muchos asientos, creo que están diseñados para el comercio local: barra genérica uniforme de los EE. UU., Lo cual es correcto. Bonito lugar para tomar una copa en grupo, después del trabajo. No es ofensivo, pero Mayfair no lo es.

Great place! Should have more Portuguese Wines and Spirits :)

Buscar en línea para un lugar para ir a almorzar, mientras que en Londres. El enlace al sitio fue bueno y nos tentó. Fácil de encontrar, aunque parece un poco pretencioso desde fuera. Baje las escaleras a una magnífica caverna, que le da una sensación de bienvenida y confort. El menú es estándar y no es lujoso. Teníamos la junta del ploughman que era más que suficiente para 2. El personal atento pero no intrusivo, y el costo bien dentro de su presupuesto de almuerzo para Londres / Mayfair. Gran espacio entre las mesas y buen espacio para grupos, así como para 2 comensales. Altamente recomendado. Ve a ver.

The venue looks fantastic. The staff were friendly and entertaining, turning the whiskey tasting portion of the stag do into a real treat. Be sure to try an Old Fashioned ;)

I had arranged a dinner team for 9 guests to celebrate some recent results. Unfortunately our experience at Balls Brothers was not the best, we were not greeted on arrival, we waited 10 minutes then I had to go and ask for menus and someone to take our drinks order. There was then limited menu items available "because they had been busy" most of the table wanted steak but there was only one portion left...in general it was very slow and painful service but the quality of the food was good. They just need to improve the dining experience and rave music is probably not the best choice for your clientele.

A pesar de la página web, los menús, y la pizarra en la entrada al bar anuncia un brunch desde las 11:00, este no fue el caso del sábado 28 de julio. Había reservado una mesa en línea alrededor de un mes antes y más temprana que podía conseguir era mediodía. No es un problema, al menos eso implica el restaurante estará ocupado y por lo tanto es popular. . . . Pero no es así. Llegamos a las 11. 50, las puertas estaban siendo abierto y era evidente que éramos los únicos clientes. De hecho, nos dijeron que normalmente no sirven hasta 12, pero ya que estábamos allí, me gustaría hacer una excepción. . . . . Teníamos intención de ir para el brunch profundas, pero cuando nos dimos cuenta de que costaría £55 sólo por la bebida y la comida era adicional, que rápidamente cambió nuestras mentes y decidimos tomar cócteles y comida en su lugar. Cócteles estaban bien, no es el mejor que he tenido y la guarnición romero en la mina claramente no hubieran lavado antes de colocarlo en el cristal, ya que había cosas flotando en la bebida. La comida era mediocre, dado que eran las únicas dos personas en el lugar, pensé que habría sido el desayuno de reyes, dado que el chef sólo habían de concentrarse en. El aguacate en mi tostada era claramente tomado directamente de la nevera y había estado en la noche allí, siendo helada y comenzando a ir de color marrón. "crujientes" bacon no era. Las salchichas estaban bien. La guarnición rocket era flojo en mi plato y apto para la papelera. El servicio era escaso, el personal era mueven más interesados en el bar y jugar en iPads, que revisando en nosotros, que es la razón por la que no podía ni siquiera se molestó en quejarme en el tiempo. Pagamos la factura y la izquierda aproximadamente 30 minutos después de tomar nuestros asientos. No lo recomendaría para un brunch, sin límite, o de lo contrario. Comida es claramente no es su especialidad. También me había dicho que era mi cumpleaños cuando realice la reserva en línea. . . No es que me esperaba algo extra, pero que en sí mismo debería haber indicado que salimos para una ocasión especial. . . . . . . . .

Really nice bar with great air conditioning and a good happy hour wine deal

Staff very friendly, lovely pub

Slightly over priced and need to go easier on the air conditioning.

Newly refurbished, this is a surprisingly bright and spacious basement bar. Great place for a drink after work

Nice little pub, prices not too bad either for London,

Booked brunch for a leaving party here based on good reviews and location. Food and drinks were quite average but reasonably priced for the location. Purely writing this review as the service was nothing short of horrific. We were a large group so I understand it’s not easy to time the food perfectly but one half of the table had to start eating before the other half and we’re finished by the time their food came out. One of my friends was left waiting an HOUR for eggs, bacon and toast. They apologised a couple of times for the delay and then when the food eventually came out the eggs were over cooked. She barely ate it and when asked was it okay she said it was over cooked. At the end when we were paying she politely asked to take that off of the bill as it was given to her long after the table was finished eating and was wrongly cooked. The waitress proceeded to have a very vocal and hostile argument about how she shouldn’t have eaten it if it wasn’t okay and that she shouldn’t have accepted the verbal apology if she didn’t want to pay for it. The same waitress accused 2 of us drinking prosecco from the others who availed of the bottomless brunch offer. I had two drinks and clearly stated both times that mine were to be paid separately and à la carte. She sneakily added 2 extra bottomless drinks onto the bill then very rudely started her accusations when we noticed. She reluctantly changed the bill back to the agreement at the beginning but called us liars. I had also paid a £25 deposit to book the table and she struggled to believe me when I stated this.I’ve never been so embarrassed in a restaurant. This was absolutely disgraceful and really spoiled our party. Service was comparable to that of a bad school canteen.You now have 14 very unhappy customers who will happily spread the word of their experience. My advice to the owner is to sort out your staff because you won’t last long in business with this kind of operation.

Después de caminar varios kms por la ciudad sentarse a tomar una cerveza resulta una gran idea. Caer en éste bar resultó espectacular. Un lugar lindo con la estética de un pub londinense pero la calidez de la gente que lo atiende y un ambiente hecho a nuevo. Los empleados hablaban con todos los comensales como si fueran amigos. Buena energía y atención.

What looked like a charming and non-too bustling spot turnes rapidly in a racous spot full of the kind of folk you'd expect at end of work hours in Central. A touch overpriced for what it was, Balls Brothers isn't a bad spot to go with the lads. Good service but extremely slow on getting the bill (what's new in the UK?) Bathroom was in a pretty atrocious state.

Recomiendo para cenar o tener una reunión allí durante el fin de semana porque no está llena durante el fin de semana y el personal es muy amable. Es muy difícil encontrar un lugar agradable durante el fin de semana, que es espacioso.

Strongly recommend to dine or have a gathering there during weekend because it is not crowded during weekend and the staff there are ALL very friendly. It is very difficult to find a nice place during weekend which is spacious. Food in there is tasty even though it is a bar. Highly recommend their signature dish, slow cooked beef ribs, very tender and juicy. Chicken Caesar salad is outstanding too as the meat on top is still very juicy. The atmosphere there is just perfect, if the music can be less louder. But so far, we had a great night there.

Very nice gastro-pub. If only all the pubs in London had good quality food like this place! Great food, nice looking place, amazing gin & tonics and very good service. The nicest staff and always taking care of customers. Highly recommended.

We were celebrating our anniversary with them and finally I got opportunity to try steak and lobster. Guys I don't take photos but imagine our dish just looked perfect.

Though it looks very charming, the music was so loud it overrode everything else. Even the staff could barely hear what you’re saying.

Balls Brothers in Mayfair was exceptionally quite on a Sat evening. The decor was nice, however the food was uninspiring and there was no ambience being so quiet. Honestly, there are much better options around in the area.

The waiter who looked after us was great; he was helpful in advising on menu options, and allowed us to taste the wines before deciding which ones to go for. Its central location makes this Balls Brothers ideal for work-related networking events and also for parties. It is quiet on Saturdays so perfect for birthday parties and other celebrations.

Great healthy options with good deals when you book online.. :-)

Nice plave to have a few drinks with friends after work.

Great place for business light lunch with a drink. I will recommend to my colleagues.

Have always enjoyed Balls Brothers . Quality guaranteed , great spot south of Bond Street . Sandwiches always good and wine not too expensive . Relaxing basement atmosphere !

Some of the best cocktails in London. The Old Fashioned was one of the best Ice had. Nice atmosphere and plenty of seating. Happy hour was also very good with a good selection of drinks available. I asked a question on their Facebook page and got a near instant response!

Great place hidden in Mayfair area with great service and food. Team members are very friendly and professional dealing with all clients. I will bring my client(s) for a lunch soon.

Éramos un grupo de 9 de 60 que reservamos un 3 campo de Navidad almuerzo. Teniendo en cuenta nuestro rango de edad y que un par de mujeres que han tenido nuestros reemplazos de moda y tengo artritis en mi columna vertebral inferior. . . nos dieron un banco alto con taburetes para comer nuestro almuerzo de 3 platos! El lugar estaba bastante vacío, y había un montón de "normales" las mesas y sillas vacías, así que no tengo ni idea de por qué el personal pensó que era apropiado para nuestro grupo. . . O cualquier grupo. para ese asunto. Esta mesa era específicamente para bebedores para apoyarse en vez de comensales para comer. . . Y sería mejor izquierda para lugares de comida rápida como MCDONALD'S.

I tried to organise an Xmas company party. I was told they would reserve the date at Mayfair Exchange for 24hrs. Within that time frame they gave the table away and said a bigger client came along. I was told that even if I had paid the reservation fee they would have still done this at any time!!! How unethical and a disgraceful business policy. The Sales Manager told me this wasn't right and would compensate with an advertising opportunity, but later said it wasn't possible! He also said he would find us another Novus Leisure venue but didn't stick to this promise either. The Operations Director replied to my email when I escalated the situation as it left me high and dry at Xmas time! She wasn't interested. The worse company I have ever come across and so I felt compelled to write a review.

So, I thought I would take my Wife, Daughter and her Bestie for lunch in beautiful Mayfair. So as I am a Chef and know how the restaurants in this area are very over priced and carry too much Pomp! I thought I would try Mayfair Exchange seeing that it was a Balls Brothers and from passed experiences with BB I just knew I wasn't to be disappointed.

Balls brothers has become our regular go to bar. Fantastic friendly staff, amazing happy hour and great atmosphere

Great cocktails, but slacking on some standard ones, great finger food

I came for brunch with a group of friends and I have never had such a poor experience in a London restaurant of this supposed pedigree.

We were a group of 7 visiting on a Saturday afternoon for brunch. We ordered drinks to start and unfortunately one of our group was served cold coffee, which had to be sent back twice.

Descent venue for drinks after work

Very nice e experience and top service in Mayfair.

Después de una renovación en el lugar parece fresco, ligero y muy bonito. razonable wineprices y cócteles, ideal para después de las compras o después del trabajo para comenzar la fiesta

Have been here before and it has certainly kept its standards up. Very lively and buzzy. The service is great...

We dined here on our last night in London, and weren't disappointed. In a lovely setting, down a few stairs,...

We visited here for the first time on Saturday having walked past it on numerous occasions. You go downstairs to a really well decorated bar and restaurant. The place was spotless and the staff were friendly and welcoming. They have a good drinks and food menu. Well worth a visit.

Not great - went for brunch and had the 'bottomless brunch' which we assumed was food and drink... should have read the menu better. That offer is only drink. Also the waiters weren't around to clear our plates during our 90 mins bottomless brunch time, so we couldn't ask for another drink, but as soon as we were about 10 mins from the end they kept approaching us to buy more and more drinks after our allotted slot which we had to pay extra for. I'm fine with paying it, but at least tell us our brunch time had finished. It would have been better to just buy a bottle. Avocado toast was just mashed avocado (not seasoned) with slithers of peppers. Was supposed to have chilli flakes but there were none. My friends eggs benedict was cold. We were the only people in the place. For the price we paid you can get a much better brunch.

This was an attractive restaurant and the service was attentive. We booked the steak, lobster and champagne deal at £29.95. However, it was a Monday night and we were virtually dining on our own. Our steaks were very overdone, we ordered medium rare and medium, but they were more like well done and the lobster was tiny. Worse still was that we had to wait nearly an hour for our food and needed to order something to start. Our bill with an additional glass of wine was over £80. Very poor value for money!

Our table was at 6pm on a Saturday and very quiet which suited us. Friendly people and a good menu and bin ends list. Food was excellent as was the service. Would go back.

Me and my colleagues visited for a corporate evening last week, prior to the event we had never visited the Mayfair Branch but now I don't think they'll be able to keep us away! The new decor is stunning and certainly fits in with Mayfair's uptown stigma. There was a group of around 40 of us, we had a nice private area which was very accommodating for our group. We had a selection of bar food - which was delicious! especially the Balls Brothers Board. We had a projector for our presentation, this was not an issue in our private area and went down well with our investors. Overall, it was a great evening and we will definitely be returning for some more corporate entertaining and the bottomless brunch! Thank you Mayfair for a great evening and fabulous service.

Went for a light supper at 7.30. There was only one other table occupied as it wasn't very busy. The staff were friendly and helpful. The service was good. We had fish and chips and a bottle of wine. The food was delicious and good size portions. The bill came to £48.20 including service. Can't fault it!

Very corporate pub come wine bar in central London a little of the beaten track so during the day likely to be quite quiet, clean, tidy with friendly staff but maybe a little formulaic in the wine bar sense. Still if you want a drink you could do worse ;)

Service was average at best. The food was fine, nothing to shout about. It reminds me of a Wetherspoon's but overpriced.

We hosted a large lunch here in June for around 180 people - the staff were excellent, the food was incredible and they coped perfectly with such a huge crowd to feed!The venue is immaculate, and their staff made us feel extremely comfortable.I will definitely recommend this restaurant to my colleagues, friends and family.

We were here for a workshop in the morning and it was a good venue - they had an area in the back that was perfect for our group. Then our group stayed for lunch and I ordered one of their chicken caesar salad and it was delicious - very fresh. Everyone enjoyed their food and the staff was very accommodating for a group. Loved the atmosphere of the updated place - I would highly recommend it!

Amazing customer service at balls brothers Mayfair. Had the haddock risotto which was excellent and quick service. Staff are lovely! I'll defiantly be back, and would highly recommend to friends and family!

Very loud when busy as there is nothing absorbing the sounds. Visited on the first opening date so service was a bit. Slow which is expected on the first run although didn't appreciate the words that came out of the mouth of the staff members to another! Senior staff should not speak to members of staff like that.

Bar practically occupies the street .. uncool! But that's what London has become

We were 25 people who met over for networking evening.They provided us a corner.Staff were very professional and attended to all our needs efficiently.

Went of a Friday after work. Had the steak, and some nibbles to start (quails eggs were great). Service was quick and food very tasty. Was busy with the after work drinking crowd on Friday, but dinning area was far enough away that there wasn't an issue with noice. New decor is also a massive upgrade since the refurb.

Excellent venue for after work drinks or food, really fun vibe and clientele. Service was top notch, staff very friendly and accommodating. Highly recommended since the recent refurb.

Visited here with friends in May 2017, shortly after it reopened following a refurb.The staff were all very helpful and welcoming and the place has a nice feel about it. There are a selection of seating options including normal tables and chairs, high or low stools and benches.The menu is fairly standard, but I suppose it's what you do with it that counts. I had fish and chips, which were absolutely lovely. My friends opted for ham, egg and chips and the burger. All were very happy with them.There is a decent selection of beers on tap, including a couple of real ales. Service wasn't rushed and time flew by.Would definitely go backfire lunch if in the area.

Really great service, was an hour late for my reservation but the host Bruna was still so cheerful and accommodating, was very impressed with the service and how alive/ busy the place was. The refurbishment looks contemporary - I would describe it as an upper class pub vibe! Will definitely return, an easy Friday night after work drinks location! Thank you.

Came here with a few friends for brunch last Saturday. Despite the new décor being absolutely lovely, the spotlight was stolen by the delicious breakfast foods. Me and all my friends were very very impressed. I had the fry up, which for £10 is well priced for the area. I would strongly recommend.

I had an amazing time in the new refurbished Balls. Quality cocktails and Food great place to catch up after a long day at work!

I've hired this place privately many times and it's a great venue staff lovely food lovely reasonable pricing and easy to access location

Food was okay but the staff tookmages just to bring me a menu and a drink while i waited for my companion to arrive, not good enough when the place had barely ten customers at the time.

After work drinks in London when the weather is nice can be appealing. Group of us, approximately 15, met up last week for drinks and thought we'd eat here too. The menu is not the greatest, I wanted a fillet steak but was not on the menu...the prices were reasonable for Mayfair but the food was terrible, fish and chips was what i ordered and you could hardly see or taste the fish, it was more like eating batter. Asked for couple bottles of still table water, was offered jugs of tap water but still insisted on bottled water. This arrived after the meal. Others that ordered food were not impressed, simply commenting 'It was ok'. The night carried on and we ended up in China Town for something more tasty. Overall nice bar, great location, slow service but definitely has potential to be much better. Management need to buck up their ideas.

Brilliant bar with a fantastic happy hour. Very competitive prices for Mayfair. The food and drink was very good and I would highly recommend ordering a cocktail. The barman Brandon made me possibly the best cocktail I have ever had.

Visited for a private function. It's a great place in a sexy location. We had a set meal - prawn or cold meat starter and either steak or chicken for main and then brownies for a dessert the food was delicious. We then made the most of the venue space by drinking and dancing for the rest of the evening. I enjoyed myself partly because I was with a group that like to party but the venue certainly helped. I would recommend.

Hats off to the Mayfair Exchange for a superb, varied menu that isn't over the top, with an atmosphere most places can only dream of.It's one of the few places that strikes a terrific balance between being a super place for discreet business discussions with lots of private tables, as well as a great place for a Friday afternoon for a drink or two after work. It does both very very well, and is in fact a Mayfair favourite! The staff are excellent to boot, providing great, super friendly service. This place really stands out. If you've not been, you're missing out!

The Mayfair Exchange is terrific and located in a great place--the heart of Mayfair. They have great food, friendly and excellent staff, and a buzzing atmosphere. Perfect for a liaison lunch, dinner for two, or an evening gathering with friends for cocktails.

I'm very new to London and recently discovered the Mayfair Exchange. It is a delightful restaurant with an incredible staff and delicious food. They cooked my steak beautifully and their chips, well yum is all I can say. It is a wonderful balance of cozy decor, delicious food and an incredibly friendly and professional staff. The manager is very friendly and helpful. I've been back three times now and am planning on going again for another heavenly martini. If you are in Mayfair, don't miss out.

We were wandering around central London getting peckish when we almost literally stumbled across this place. Down a set of stairs it opens into a delightful bar with an excellent menu. Food was good and there was an excellent choice of beers and wines, including Gavi di Gavi by the glass. The staff were welcoming and pleasant and appeared genuinely happy to help. Lunch was well priced and delicious.

It had been a few years since I last here, but it used to be a regular place for drinks and was always very busy. We visited here for lunch on a Monday and were the only customers for most of the time we spent there. Maybe it's busy later in the day or on other days.The menu has a decent number of options (not too many). We both started with the smoked salmon which was good and decent sized portions. I followed with the chicken burger (ok if a bit over-cooked) while my eating companion had the fish cakes which required a separate order of chips (surely it should come with these) and looked ok.The service was good and the bill (£76) including the above, 2 large white wines and 2 coffees, was ok for London.

Best place to be when in Mayfair. Not too expensive and very cosy

I booked for a quiet table for birthday drinks, and this was timed well with Happy Hour! We had a great time - staff are friendly, charming and helpful, cocktails lovely..and even better during happy hour, of course. We had a great time, and this continues to be a favourite for evening drinks and chat. It does get quite noisey at this time, but a nice buzz..which is why we like one of the little quiet tables..so TX to manager Jack for sorting!

Very good please for meet friends

This was the first time I had visited a Balls Brothers bar and I was extremely impressed. We had lunch and stayed for happy hour which was very affordable for Mayfair. The bartenders and waiters were polite and helpful and all in all it was a really nice afternoon. Mayfair exchange thank you very much for a pleasant evening.

The food was great and the service was good. Unfortunately, we were there for Friday night and it was extremely loud to converse at the dinner table.

Reasonable Mayfair bar for a casual drink. Happy hour is popular after work

Chose to go here for our annual group Christmas get together. Experience was awful from the minute I phoned up to double check the booking to even trying to pay the bill. Utterly dreadful.1. Took them ten mins to clarify my online booking when I called - pretty convinced it wasn't on the system and they had to add me in2. When we arrived we were shown to our table, not given any menus and had to go to the bar to get attention and order some drinks3. We waited about 25 mins to get a menu and eventually we're given two menus to share between 8 of us4. We then had to chase about three times for someone to come and take our order 5. When they eventually took our order we were informed that a lot of dishes were no longer available6. All main courses were brought out, apart from one, which we had to keep chasing and which was for the one vegetarian around the table. She had to wait until eventually a sheepish waiter came over to inform us that whoever took our order didn't actually write hers down and there was no gnocchi left (the only vegetarian item on the menu). No one was particularly apologetic about this, neither had anyone thought to tell us earlier that there was no gnocchi. The fact she had to sit there eating a small side dish of green vegetables and someone else's chips was unbelievable - I can't believe the chef couldn't whip up some pasta or another alternative 7. Someone ordered the catch of the day which was a rainbow trout overcooked and inedible 8. Following the debacle over the vegetarian main dish and subsequent lack of interest or apology we had to then seek some sort of acknowledgement and apology for what had happened. We did receive 25% off the bill but only after we pushed the matter9. To top it all off we then had to chase them to even pay the bill (the place was half empty by this point) and then they had the audacity to add a 33% service charge to our bill and query when we didn't want to pay itThe only time anyone seemed genuinely sorry was when the waiter who took our payments did offer an apology and hoped we would come back another time (unlikely).Very disappointed with the whole experience - the food was mediocre and the service and attitude was without doubt the worst I've ever experienced in London

Chose to go here for our annual group Christmas get together. Experience was awful from the minute I phoned up to double check the booking to even trying to pay the bill. Utterly dreadful. 1. When we arrived we were shown to our table, not given any menus and had to go to the bar to get attention and order some drinks 2. We waited about 25 mins to get a menu and eventually we're given two menus to share between 8 of us 3. We then had to chase about three times for someone to come and take our order 4. When they eventually took our order we were informed that a lot of dishes were no longer available 5. On clearing the starters the waiter knocked a whole glass of red wine all over the table 6. All main courses were brought out, apart from one, which we had to keep chasing and which was for the one vegetarian around the table. She had to wait until eventually a sheepish waiter came over to inform us that whoever took our order didn't actually write hers down and there was no gnocchi left (the only vegetarian item on the menu). No one was particularly apologetic about this, neither had anyone thought to tell us earlier that there was no gnocchi. The fact she had to sit there eating a small side dish of green vegetables and someone else's chips was unbelievable - I can't believe the chef couldn't whip up some pasta or another alternative 7. The catch of the day was a rainbow trout - overcooked and inedible 8. We did receive 25% off the bill but only after we pushed the matter - no one was that bothered about making it up to us 9. To top it all off we then had to chase them to even pay the bill (the place was half empty by this point) and then they had the audacity to add a service charge to our bill and query when we didn't want to pay it The only time anyone seemed genuinely sorry was when the waiter who took our payments did offer an apology and hoped we would come back another time (unlikely).

Wonderful evening and the food was superb. The only issue was that they had run out of several things on the menu. We had to work a little to attract the attention of the waiters but they were really friendly and helpful once they were at the tables.

Went here with a few colleagues for Christmas dinner... We got a private room, great little set up - food was fast coming out of the kitchen and service was slick.Food was super! Staff were very attentive, topping up drinks and looking after our table!Good night all round...

Venue is nicely set out and clean. We had our party for around 50 people this week, It was a great success and everyone enjoyed herself. However many people did complain about how rude Nadia was. She came across very rude and aggressive. Apart from that I would visit again but wouldn't have any dealings with her.

Went into Mayfair Exchange to escape the weather. walked up to the bar and had been recognised almost straight away. I asked the gentlemen to make me something off menu. He called his manager Brandon and this young man jumped to the chance. He loved the challenge and made something outstanding. Brandy, honey, orange and ginger as i had been moaning about a sore throat whilst talking to him. very clever contraption. young, intelligent and very charismatic. doesn't take his position to seriously like other managers i have met . felt like he loves his job. outstanding.