Aubaine in City of London, Westminster

Spent a small fortune, but I'm very happy

Love to be here. Performed solat in the Multi Faith room. Great place.

Gorgeous food hall, incredible Dubai chocolate & pistachio cheesecake

A comprehensive store containing all brands, worth a visit for shopping

Empty packages being shipped from this store, then refunds being refused. It'd happening all over the country but all come from Oxford Street branch. This means it's happening between selfridges themselves and the sorting centres at DPD... or items are magically disappearing and boxes are magically being tampered with inbetween this.... I can't claim anything for certain after all. Treated horrible by customer services, claiming because they allegedly had cctv of them packing the £1000+ iPhone, they wouldn't pursue it any further and wouldn't refund me, ahem, i still have no item and it's still their responsibility to provide that to their consumer... as couriers only deal direct with the shipper... Also, was told by Selfridges it's standard procedure to weigh all packages at 0.1kg... even though this was also independantly weighed by DPD at 0.1kg....I can't say anything for sure but what I can say is I'm £1200 out of pocket & phoneless being fed nonsense excuses! Done some investigating and found hundreds in the same situation, now they've made their phones in store only.... but no transparency or apology to their hundreds of customers. Packages with taped up bottoms (tampered with) DO NOT accept Update: after 3 weeks of being 'deadlocked' by the very dismissive selfridges online team, they have refunded MOST of the money (minus the postage...) but have not issued an apology or even acknowledged the refund - If you are persistent enough they'll eventually cave, you have to fight tooth and nail weeks on end to get what'd yours, put yourself through stress ... and then they will still charge you the postage for the priviledge. Thats if your lucky enough to not have to go through the courts....

Went for the Jellycat exclusive pop-up. Very busy but you don't necessarily need a reservation to attend. If you are wanting the London exclusives you have to do the pop-up event. If you want any other jellycats you can buy them normally. They also give more freebies to the kids vs. adults which is expected.

Had a great experience at Selfridges! The overall vibe was fantastic. A special shoutout to Rose from customer service dept, who was incredibly helpful and kind when we needed assistance, she really made our visit even better. Thank you!

A place where Brands from all over the world gather

You guys ruined my special day You guys refused to give me my collection just because the person who ordered wasnt present,bt had the ID ,even though i begged you please dont ruin my special day . Worst service ever since i have been purchasing from here for past 5 years. But i never experienced this .Usullay we buy online and collect from here.Thats why i did this for my wifes B day.But you guys made this a very bad day for me.Will never ever buy anything from you again.

Everyone I spoke to today at Selfridges was very friendly! Much better people than Harrods!

Selfridges is one of London’s most iconic department stores, renowned for its grand architecture, innovative displays, and extensive selection of luxury goods. The store offers a visually stunning shopping experience, with each boutique and department curated like a contemporary art gallery, and features everything from high-end fashion and beauty to technology and gourmet food. The food hall and rooftop restaurant are particular highlights, offering both quality and atmosphere.

For me, it is better than Harrods. It is clearer and bigger and has everything And the prices you get are reasonable Perfumes for me are number one and they have exclusive perfumes that I always buy from Bags They have exclusive bags and brands only in their store Their price is more expensive than the website Each role is specialized in something

They bribe for reviews (give discount for 5 stars) thats why they got such good rating

Like Harrods, lots and lots of stuff... really pressurizing staff... not for me.

Great place to while away an afternoon. If you want to see the full range of Apple products, you would be better off going to the larger Apple Store nearby in Regent Street😅

The best shopping mall. Truly enjoy being there!

This place has lost its class since the lockdown and maybe even before so we cannot blame that. They employ such ignorant, rude people. I don't shop here anymore. I choose to go to Harrods instead, somewhere where the high standards have not dropped. Poor customer service overall.

As always, full of energy and choices. From gods court for the clothing brands great choices available

I would really recommend never ordering anything online from Selfridges. I ordered Apple AirPods as an Eid gift for someone and the box arrived empty. I complained to customer services with proof id reordered the item from Amazon as I needed it quickly and they refused to refund me. Awful experience and don’t anyone to have to go through the same. I have asked them for details of their investigation they performed and ways to make a formal complaint and now they are ignoring my emails; be careful everyone!

A little jaunt to Selfridges to check out the Jellycat concession. It's a beautiful store and the staff in this particular concession were wonderful. They truly made the special trip worth it! There are photo opportunities with a giant Charlie Chip and a van you can get into! The fish and chip area is open for everyone to view even if you don't go specifically for those items. The range was immense (though not exhaustive) so it would have been wonderful to have a few more options there. The rest of the store is immaculate with gorgeous attention to detail at every turn. All the staff were welcoming and it definitely holds up to the hype!

Best department store in the UK

Is there any jellycat that I can buy here?

Had an amazing experience getting my makeup done for my birthday by Alex using the beauty concierge service. She was brilliant, understood exactly what I wanted and answered all my questions. Not to mention she was so friendly and kind and a pleasure to chat to. She's become my go-to makeup artist for any events now and I highly recommend her!

Very large place and many items are there..

Very beautiful establishment which has managed to combine history and innovation

I want to write a review about Belma in the Samsung department. This lady is absolutely wonderful. She has been so incredibly helpful and made buying my TV a dream! Incredible customer service!

Very Nice mid to higher end department store

Amazing experience with Nicola my sales associate! She helped me pick my dream perfume. If you want a special experience for you when coming to London, Nicola is the Queen to finding your signature parfum. You can find her at the Memoize London contour/ Aqua De Parma counter. Thank-you to her and her team! They are the best!

Good shopping experience and great customer service.

It is a very large shopping mall where you can find all kinds of luxury brands. Especially if you spend a day in the perfumery section, you cannot try all the brands. World brands are here. The patisserie and sushi place on the ground floor is very good. Cupcakes are amazing. Sushi can also be tried.

Attended an interview to join the Cheese and Deli counter with the manager there. They lacked the whole enthuasism during the whole interview and they didn't really care. If you want a job with managers who have awful customer service. apply here if not apply to Fortnum and Mason, Harrods, Laderch or Poundland. I WON'T BE RETRUNING TO THIS STORE. SAKS FIFTH AVENUE, BARNEYS, HARRODS, FORTNUM AND MASON EVEN POUNDLAND IS BETTER THEN HERE STAY AWAY -5* IF ALLOWED

Very busy place but s great experience

A very interesting and interesting place

Selfridges on Oxford Street is an iconic shopping destination that truly lives up to its reputation. From the moment you step inside, you’re met with a vibrant and luxurious atmosphere that makes browsing a joy. The store boasts an incredible collection of designer clothes, jewellery, makeup, perfume, and so much more – all under one beautifully designed roof. Whether you’re after the latest fashion trends, a statement piece of jewellery, or premium skincare and fragrances, Selfridges has it all. The layout is easy to navigate, staff are knowledgeable and helpful, and the overall experience is polished without being pretentious. It’s a must-visit whether you’re a serious shopper or just exploring central London. Perfect for treating yourself or picking up a high-end gift – Selfridges is a London retail gem.

A wonderful shopping mall. Splendor and beauty. There are many different shops, cafes and cinemas. It's a great place to spend time there.

Nice structure but too high a temperature which, together with the smells and perfumes, causes a lack of oxygen.

There is everything and some things are reasonably priced, such as in the food court. Yet we tried the cube croissant and it was incredibly stale …

Always amazed by the beautiful building and the atmosphere

Store opens 11:30. Tills open 12. So so so bad

Wena at Creed on the ground floor provided excellent service. She was courteous and knowledgeable.

Absolutely shocking. Yesterday evening my daughter was in Selfridges London and it was busy - as she was browsing in there her Prada card holder which I bought her as a special present last Christmas, I had saved up for this gift, was stolen from her shoulder bag. She went up to your security in tears and extremely upset. The security gentleman was totally unhelpful and did not care less. He said go to the Customer Services which she did, they were helpful but that was the end of it. My daughter said surely you have cctv etc to which she was told that Selfridges security only care when items from the actual store are being stolen. Shame on your security last night who were totally uncaring to my daughter who was distraught. Whoever stole the cardholder immediately attempted to buy over £1400 on items from Selfridges but thank goodness her bank declined the transactions and telephoned my daughter. It’s pretty disappointing the lack of concern for what happened to my daughter and I would expect better from a supposed high end Store. Absolute disgrace and again shame on your security who did nothing.

Awful customer service, item was incorrectly delivered by DPD and just dumped in my hall way and presumably stolen. I have clear instructions on the DPD app not to leave things in the hall way. Selfridges are saying it was "correctly" delivered, I will never buy from you again!

A huge store, sells mostly everything you could need on a store. Very organized and eye-catching displays. Cannot say anything about the prices as we bought nothing.

Massive - tldr just buy your fragrances ELSEWHERE - cheaper at Heathrow and 10% discount if reserve as Selfridges policy DOES NOT ALLOW YOU TO REFUND/EXCHANGE I bought some perfumes and Selfridge's have historically had a policy of allowing refund/exchanges. However the policy was recently changed a few months ago, without any notification or explicit terms and conditions so I barely just got an exchange, even though the perfume was untouched (no finger prints etc. or opening) It didn't help the help desk offered saying we can only get a gift card for downstairs, which is not even acceptable in the first place, and an insult to be honest. Never shopping at Selfridge's again. If you have drastically changed a policy, you should put a sign on every perfume stall. Also it seems to be a reoccurring problem with other customers since the policy was changed. If you want less occurrences to happen, just be clear and explicit in the policy at the shops/stalls. Otherwise it just seems that Selfridge is a cash grab and reflects in their brand. Their quality and service has clearly gone down against the likes of Harrods and online shopping etc. Also, help desk said the receipt says it doesn't allow refund or exchange on beauty products. However this doesn't matter. As soon as it is paid for, the contract is already complete without prior notice of the changed terms, and becomes he says/she says at this point. Clearly it makes sense you would not want to notify customers of the explicit terms, to maximise revenue, but this is just dishonest.

I think it is a place where we can have a pleasant time and shop.

Very nice and fun to shop brands

Great place to be and can get all kinds of things or brands to buy. Has a good section for electrical goods like TV, speakers or even DLSR camera or dji accessories etc. Has proper places to chill and washrooms are clean and constantly cleaned by the staff unlike harrods where there are queues infront the washrooms. Overall good place.

My favourite shopping centre in London. Best location and everything you need you can find here.

Selfridges stands out for its fresh, contemporary vibe and a meticulously curated selection. Far from the dusty opulence of other iconic London department stores like Harrods, it feels vibrant, current, and truly inspiring. A breath of retail fresh air.

Great gadgets department. Diverse products and helpful staff.

Lovely place to grab a bite to eat and do some shopping

I bought three pairs of my favorite classic shoes at rick owens. A saleswoman had a great attitude

Brasserie of light is very kitsch but the food is soo good and the service second to none!

Wow, this place is seriously high-end! Everything's super organized and you can find practically anything you're looking for, all on one floor. I especially loved the designer clothes and that amazing food hall – so good! The service was spot-on too; everyone was friendly and helpful without being pushy. Just be warned, it's definitely on the pricey side! Overall, an awesome shopping experience, especially if you're a foodie.

If you love any kind of food, you need to come here. Great place to do the shopping for a great home made dish. They literally have all the ingredients you need.

The store itself is excellent, it can of course get busy at times, but in general the staff are friendly, the products are great and premium, the food is lovely so no fault there. However, if I had one request, please expand the pray area upstairs as many of us from the Islamic faith really need a larger space to pray in and it can get very crowded. The room is so small, it actually forces the sisters so far back into the corner of the room that I’m sure that their prayers are severely affected. Please get this sorted and I’ll change the review star to a 5 star!

Had to walk a lot to use washroom. Hard to navigate inside

I loved the place very much. International brands are displayed in a beautiful way

Still as majestic, many changes in the organization of the departments, you can get lost... staff who accompany you almost to the department you want to see. I recommend...

As always, it was a joy to visit. Something for everyone and plenty of choice. A new small tea room opened on the basement since my last visit, the cake was delicious

The online website is a complete SCAM! They send out empty parcels and refuse to refund you!!!!! Please do NOT purchase from these thieves! You only have to read the trust pilot reviews to see what they are really like!!

They closed the places off and half the escalators, and several entrances for a long time just for a celebrity coming

Nice magazine but quite expensive. An experience to see with harrods was nicer.

I love this department store! It has everything I need from Food to clothing! It is such a delight to visit every time I’m in London!

I love this place one of the best in London you can just hang around shopping..

Great place to look around, I had a really good experience visiting. I bought a Ysl lip balm a had a good experience with staff

I bought a Suitcase downstairs and Marius was extremely helpful and quick as I was in a hurry. He did the writing "Daria" on the tags very swiftly and professionnally. I really appreciated. Thank you Marius :)

Dog friendly. No problem bringing your dog here for shopping and lunch.

A British institution is always a great visit. Visit Jelly cats in the toy area and have the full works experience. Kids and adults love it!!!!

Awesome store - fragrance department is incredible

Please don't come here unless they can hire security to monitor these stalls, especially the Jellycat store. While I was taking video for the show by Jellycat’s staffs, my wallet containing my ID was stolen by a man and a lady. When I reported the theft to customer service. Two young ladies reported the same problem at the same time. This is crazy, the owner doesn’t care about the safety of his customers; I then discovered that many people had their wallets or phones stolen at Jellycats or Selfridges; the same thing happened over and over again. You can easily find similar cases through social media!

Lots and lots to see and do, doesn't matter how much time you make, it will all get consumed in making you feel "out of this world" considering that we don't have many departmental stores left"

A truly terrible customer service experience.

Had two iPhones delivered to my house. Box was empty (had been tampered with) and Selfridges have said they have looked into and it isn’t their problem. Called as soon as realized it had been tampered and retaped up. Thanks for the help and great customer service!

Great experience every time we visit, friendly, helpful staff throughout the store. The Foodhall is excellent for lunch, gifts and treats.

Very posh but not too expensive!

Tried to buy a Samsung galaxy tablet from Selfridge's online. They contacted me to let me know they were out of stock and so my order was cancelled. However, I still got charged for the tablet and when I thought I had been reimbursed for the tablet I paid for but didn't receive, I got recharged by them again. Really opaque and not transparent of them and they have been holding onto hundreds of pounds of my money. Awful service, I wouldn't buy from them ever again.

So many places to shop such a fun time

Since I saw the entire series, of course I had to visit the department store. Of course it doesn't look like it did in 1909 anymore, but it's gigantic and has an amazing selection!

Everything under one roof! Best place to shop and spend the day! Great food in Alto

This place makes me feel like Alice in Wonderland.

Excellent service jellycat experience not to be missed

Sarana at the Dior counter was amazing - she was so helpful and kind and knowledgeable- please Dior at selfridges recognise her for her amazing work for your brand !! Selvi Thind

A store loaded with very interesting history. It has everything. There's nothing you won't get at this London icon on Oxford Street.

It was my first time and I went to the jellycat part on the 4 floor it was fantastic the people were helpful and friendly

Javed from Boombox Technology was awesome. Helped me pick a nice gift for my mom.

A place where you can find luxury brands. However, while it is more affordable outside, there are price differences here. My perfume, which was 135 Euros, was worth more than 135 Pounds here.

A very excellent mall, with original and beautiful brands and competitive prices

Dekel was my sales associate at Bottega Veneta Selfridges, I cannot praise him enough for his outstanding service. From the moment I walked in, he was incredibly patient, ensuring that I felt comfortable and never rushed throughout the entire process. His knowledge of the brand and the products in the store was truly impressive!!!

Very good and many brands available

I always visit the ground floor for cigar and whisky section so brilliant

I would say that it has a special architecture that distinguishes it from other shopping centers but like everything else in London, it is normal, they are things that can be bought in many other places and that do not stand out for anything special.

Just ordered a parcel from selfridges… I received an empty selfridges box with nothing in it. Contacted the customer service team and they were rude and not helpful… they did not offer to resend the item or provide refund despite the evidence provided. Never order from Selfridges folks

Fabulous department store with good customer service. Especially in the luggage departmen; a very knowledgeable sales assistant guided me in buying a new cabin bag, he went above and beyond to ensure he considered all my needs. So helpful on a Monday morning! 😊

Yes, it’s a get it all department store. Food Hall is nice too

Very vast in range of luxury items

As department stores go this is about as good as it gets.

Huge shop with a great choice Open late but close late which is usual for London

Very luxurious store with a reasonable amount of shoppers. Got my phone stolen and the security was useless.

Selfridges would be great if it trained its staff to be more customer oriented. Look to Harrods or John Lewis! Too often staff is busy chatting amongst themselves, ignoring the customer.