Au Ciel in Southwark

Disgusting fruit tart , overpriced at more than I’d pay in Fortnum’s, poor quality overly sugary not buttery. The tiniest amount of crème pat spread so thin it was barley there. Absolutely a joke. Never going to waste my money here again.

There is nothing French about this place. Everything is bough from cheap mass-producing catering companies. Soooooo processed!! Cakes and pastries were definitely not fresh as they were still part frozen!! Much better places in the area

Awful customer service. I ordered coffee and a chocolate macaron. The coffee was fine. The macaron was awful. Solid (I struggled to break it with a fork) and stale. I would assume that a decent “patisserie” would know that a good macaron should be crunchy on the outside and chewy on the inside. However, when my partner took the macaron back into the shop (we were eating outside) he was told that they were meant to be like that and that if I wanted something soft I should have ordered something else, like a lemon tart. Appalling food. Appalling rudeness and customer service. We will not be going there again.

Hygiene levels non existent. Only realised when staff played with dogs in their lap and work apron and then moving on to work the coffee machine. No handwashing. How can you touch a dog or other animal and have it on our lap and then go on to make coffees? Then the cheesemonger shop assistant came in from next door and had the dog in her lap. The apron was dirty and smelly as expressed by another customer. Quite embarrassing. Shame for the Monmouth coffee which I love, but the coffee was not good and the cutlery was not clean. I am shocked at the lack of hygiene and how this place is run. The cakes and other foods displayed without protection. It was however one of the cheapest coffees in town but I had a few sips only as I realised the cleanliness was not acceptable.

Had the most delicious choux pastry here. Unfortunately however when ordering a simple drink the staff were clueless, I waited and waited… they had no idea what they were doing. I paid £4.50 and was given the wrong flavour drink. Given how chaotic it was I couldn’t be bothered to complain as lots of people were waiting and getting fed up. Not a fan of my toothpaste flavoured drink but I can’t deny the pastries are the best. Please give your staff training!!! It’s not their fault if they can’t work machines… it’s also awful for business as nobody is going to return for drinks if they don’t know how to make them.

It is an awful cafe i went with my dad and my sister and the donuts were gone off the coffee was awful everything had gone off the card machine was broken and the owner was not even there they just leave it to people who do not know how to work the machines it must be shut down as soon as possible or the owner needs to stop being lazy and actually try

Every other cafe in Dulwich village had long queues as a result of local schools/colleges coming out for lunch break so I thought I was fortunate finding this cafe tucked away slightly and without a long queue of customers. Wrong! While my coffee was ok (nothing great) my pastry was dry and tasteless. Prices were eye watering. The female assistant appeared irritated to be disturbed by a customer and had an attitude. Avoid!!

I found mold in one of the 2 cakes I bought and I did not get the promised refund. This was due last week.

As a customer who also has two children exempt from masks, but not immune to catching or spreading this awful virus, the precautions Au Ciel have been taking make then the most appealing cafe to go to in the area at this time especially. They have really gone the extra mile to provide safety for all their customers and staff and I have no issue at all with outdoor service option as they always greet me with a happy face behind the mask regardless.

This little cafe is the best place for coffee and food in Dulwich. It seems like a little family place in a sea of over priced chain cafes and restaurants. The food is excellent quality and great value for money. The coffee is delicious and the cakes very tasty and indulgent. The staff are really lovely.

This place is amazing we got chicken escalope toasted baguette takeaway during lockdown and it was incredible - the bread was so fresh and had delish pesto. Really big and good value

Wandered in, as it was the first place I spotted which served food. Ordered a jacket potato, sat down & looked up this place on Trip Advisor. Saw a review that said jacket potato inedible. Felt a big worried. Mine arrived after 10 mins or so, and is fine. It’s nice a quiet here, nicely lit, and a pleasing hub bub. The tap water I asked didn’t come, but a pleasant young man willingly got a glass of water. Perfectly nice café.

my enquiry about whether to order at the counter or not, which got a shrug, and follow up question on what flavour of ice cream was available, led to the man walking off without answering. I don't think these are unreasonable questions. I went elsewhere.

Cappuccino not good, cake was poor dry and tasteless), green tea v good. Other cafes were humming but lots of seats available here and a sunny outside aspect pm.

Friendly French proprietors serving authentic lunches and cakes. Had delicious croque Monsieur, good coffee and French patisserie cakes. Clean and a little quieter than the places directly next to the park

Place felt unclean. Old rag left on table which I had to pick up and move. Cutlery was dirty but was told it was cheese so it was okay. Jacket potato was not edible. Got out as quickly as possible and never again.

Me sorprendió mucho leer las críticas negativas sobre este lugar. Fuimos hoy y realmente lo disfruté! Tomamos té y pasteles, que eran muy deliciosos! El personal que trabaja allí era muy amable y acogedor. Se sentía como un tipo de negocio de "mamá y papá", con un servicio amable y cálido. Disfruté el ambiente también, que era amplio té sin ser twee. Sin duda volveré la próxima vez que visite la Galería de imágenes de Dulwich y evitaré las multitudes y los restaurantes de cadena en la carretera.

Visité aquí un domingo por la mañana con algunos amigos. Pensé que era extraño que el mostrador en el frente se veía desnudo a pesar de que estaban abiertos.Nos sentamos y pedimos una simple ronda de tés, cafés, tocino y frijoles con tostadas.Después de 15 minutos todavía no habíamos traído nuestras bebidas y cuando le preguntamos al hombre detrás del mostrador donde estaban, nos dijo groseramente: "Esto no es McDonalds". Una taza de té llegó poco después, pero no había café. ¡Entonces nos dijeron que no estaba entrenado para usar la máquina de café! Incluso preguntó a nuestra mesa si alguno de nosotros sabía cómo usarla.Dos de nuestro grupo se fueron en este punto hartos de la espera.El resto se quedó para la comida. Ojalá no nos hubiéramos molestado. Otra media hora más tarde llegó la comida. Los rollos de tocino estaban húmedos y fríos. Y los frijoles en tostadas eran una porción tan pequeña que no tenía sentido.Para resumir. No pierdas tu tiempo o dinero. Un montón de otros lugares cercanos que son realmente competentes y agradables.

He estado en este "café" muchas veces y le di una crítica favorable. Hace algún tiempo lo visité ayer y allí había nuevo personal. Tres hombres jóvenes, dos eran rusos y uno era francés. Recibí un servicio amigable que me causó una gran impresión positiva. Nada era demasiado problema y la comida que recibí era deliciosa. También se presentó de forma profesional con una limpieza escrupulosa

Fuimos para un té/café y un poco de pastel. Clara falta de sonrisas del personal. Bebidas y pastel tardó más de 25 minutos para llegar y sólo después de tener que pedirla. Había mucha gente, pero la pequeña y otros parecía ser conseguir su primero. A pesar de la publicidad de café claramente aburrido que fue el excelente café normalmente monmouth que utilizan. No puedo recomendarlo.

An expensive average coffee shop with little to show for it. Survives on passing school trade. Regular staff changes, and irregular supplies of anything that does not come in a packet.

Llegamos a la cafetería vacía y pedimos una variedad de desayunos. Nos dijeron que no tenían suministros a pesar de ser después de las 10 de la mañana un sábado. Una vez que apareció como a Sainsbury's nos dijeron que todavía no se había tocino. Dos huevos han llegado los desayunos y huevos revueltos de mi novia había sido superficial. De repente bacon estaba de vuelta en el menú pero llegamos bien más de 45 minutos después de haberlo pedido. Personal no ofrecen un descuento o reembolso a pesar del pésimo servicio.

I'm quite regular here, and I can say the coffee is very good, the sandwiches and quiches are very nice. The chocolates are fantastic. Be careful with the cherry liqueurs, they have a stone and are addictive, you can easily have six without realising! 😁

Estábamos buscando un lugar para el almuerzo y un salto.

El personal es encantador, la ubicación es buena y el ambiente es agradable. Pero el dueño claramente no ha molestado en gastar dinero para llegar a este lugar a nivel. No me importa en mal estado o incluso desaliñada pero si he pedido una taza pequeña de Té desayuno inglés cuesta £2 en Dulwich. 50, esperaba un recipiente bonito, no una cosa sucia manchada mal diseñada de acero inoxidable que no pour, a una palanca que se quema la mano que contiene el té, que sólo puede ser descrito como el más barato y el té más desagradable que he tenido en Gran Bretaña. Me pareció de comprar un croissant, pero el té me quitó.

Fuimos aquí este tiempo de almuerzo y, aunque la comida era muy buena, el servicio era horrible. Nos tomó 40 minutos para que nos sirvieran una taza de té - incluso cuando me recordaba.

La comida es sabrosa pero el servicio es muy lento. Esperamos 45 minutos para dos croque Monsieur, la excusa 'no tuvimos ningún compuesto, así que tuvimos que forman parte de ellas fresco'. Sin embargo cortar un trozo de pan, jamón y queso poniendo en parrilla y luego no dura mucho tiempo.

Fui en una mañana hace unas pocas semanas. Había un hombre trabajando, y una persona en una mesa (que ya habían sido sirve). Me estaba esperando en el mostrador por unos cinco minutos completos mientras el empleado estaba haciendo algo. Sabía que yo estuve allí, no me saludó o reconocer conmigo. Me paraba allí por 4-5 minutos, esperando, antes salir a pie. No vamos a volver.horrible servicio de atención al cliente.

Walked past this nice little cafe by chance and went in for morning coffee. Had great chocolate covered bun with crushed hazelnuts. Enjoyed it so much went back for lunch. Very tasty soup with great fresh bread and baguette/brioche. Staff were very friendly but it is a small place so can get busy and but slower on service.

After a trip to the Dulwich Picture Gallery we stretched our legs and walked off our museum feet to find a sandwich and a cup to tea.The cafe had a few people having coffee, and a couple were leaving with lunch to go, so we thought we would brave it. The cheese and ham baguette, and the same again in a croissant, took forever to arrive despite them being in the case ready to be served. The tea was good, served in a tea pot which is nice. The cakes lifted our spirits, though the bill soon brought us back down to earth.

Went into this cafe to have some lunch..no menu on table so asked at counter. Lady gave me one menu for myself and husband. I asked for 2 coffees..no coffee machine broken. Asked for panini ...no basil...asked for fruit smoothie....after some time food arrived ....then asked by staff ..did u order drinks? Yes I would like smoothie ordered earlier....very average food ..bog standard bread....went to pay ...told cost was £14...I enquired this seemed a lot for 2 sandwiches smoothie and fruit water....lady agreed had overcharged by mistake.....total lack lustre service...how do some places get overall service so wrong .....never again

Rude staff. Over priced food and a reluctance to give you your 10th free coffee that you saved for on your loyalty card. And again RUDE staff! When I pointed our my order was wrong I earned myself an eye roll. Never again

Dulwich is worth a visit, even if you just want to admire some prime real estate. As Ciel is worth avoiding. Packet soup and rubber bargain basement bread. I've enjoyed better food at a scout camp. Bizarre, slow service. This place has no redeeming features.

Having lived in the area for almost 20 years, I know how fortunate those who live in striking distance of Dulwich Village are. Most businesses in the area are owner-run and Au Ciel is one such. Prices are down-to-earth but the quality is as good as it gets.For coffee, it is head and shoulders ahead of the competition, and has some superb produce, especially the Gelateria Danieli ice cream which has been rated as the best in Britain.The chocolates, cakes and pastries are also in another league, and the staff are wonderfully obliging.I also hear there's a plan to open an arts and crafts gallery on the first floor. I wish the idea every success,The only drawback is that the place is small and can get very busy, slowing the service somewhat.Also its size means there is little in the way of hot food. If hot food was ever possible that would make it arguably the best small, upmarket cafe in London, bar none

I go to this cafe each time I go to Dulwich. The staff are very friendly and professional plus very warm with children.love it!

I chose several chocolates to govebto a friend who was ill, and the server said I had chosen all the wrong ones. I left without purchasing anything, and the person in the queue behind me also left, commenting on how rudebthenwoman behind the counter was.

I visit this café at least once a week, and I must say that the staff are so friendly and welcoming. Great tasting coffee, and even greater tasting cakes, and sandwiches. Plus it even gives me the opportunity of buying the wife, a lovely selection of chocolates!! Love it!!!

Beautiful decor, wonderful light lunches and cakes. Very welcoming staff, and they were also very child friendly. Reasonable prices. Everything the perfect cafe sould be! French style in a pretty setting in Dulwich Village.

Lovely small cafe in Dulwich. Perfect coffee. Great toasted sandwiches for kids. Friendly and welcoming service. A great place to escape the cold.

Compact and bijoux but with a warm welcome and cakes to die for.We had coffees and a selection of cakes and could not fault the friendliness of service, cleanliness and quality of the products available.Perfect flat white and the macaroons were heavenly.

i have visited this cafe / coffee house every day for the past week , the food and service is exceptional. There is a warmth of welcome on walking in and the food is delicious. i just cannot get enough of their almond croissants, they are to die for. I thoroughly recommend this as an ideal place to enjoy a cup of coffe and a snack. Problem is one never wants to come out of there

Every morning Le Patron banters with passing children (including my daughter and her dog), mums,commuters, dogs, lollipop ladies.... Delicious food, genial welcome. Much more than a local cafe, a real fixture in the Dulwich community.