Asda Wakefield Superstore in Wakefield

Terrible store!!! Rude staff, long waits, low stock, forget to start preparing prescriptions pretty much every visit. AVOID!

Was in the toilets today at 15.00. Absolute filth. No soap. No toilet roll. Looked like they hadnt been cleaned in days.

if i could vote 0 i would. school kids are timed and are only allowed in the store for 5 minutes. as a young girl i feel extremely intimidated when 5 men and a woman are following me around the store. you find faeces smeared all over the toilets, clothing is completely wrecked. majority of the staff are rude and lack any social etiquette. will be taking my business elsewhere, as i hope many other people do after i have spoken to them about this. This store is disgusting and just genuinely hires rude and incompetent staff. I have manners, i have social awareness. why can you not treat me with the same respect?

Asda was massive. They had a Krispy Kreme cabinet, a Costa coffee a optician and a plant section out the door. As soon as you walk in, you can see endless aisles and many people. We were able to get everything we needed and didn't have to check if they sold it they just did. Fresh baguettes were made every day.,

Groceries great but clothes look out dated ok if you like animal print

Had the wine my wife likes not like Middleton

What a shambles. On entry picked up one of those scan & Go handsets. £80 shopping scanned and bagged. ALL scan and go terminals were closed. There was a huge queue at the one and only human operated checkout running. The queue for the scan yourself checkouts was all around the store front. I notice that most of the checkouts had been removed from the store and replaced with around 40 self service to tills. No way is this acceptable in any fashion, therefore I left my shopping in the trolley and walked out over the road to Aldi. Shopping done in 5 minutes there and £20 cheaper too. That's the end for me with regards to ASDA

Large supermarket with everything you could need not just food

The worst supermarket in Wakefield for not having enough checkout staff. Even when it's quiet midweek they still have to que . Go to Morrisons instead.

I work nights Tuesday and Wednesday and when I get the chance during shift, I always come here for a quick weekly shop in my break as no ques and can be done in 45/50 minutes. Came last week to find it closed but no signs or anything to say why. Thought maybe power issue or staffing issue, no idea. Came again tonight (2am) and there's signs saying it closes at 10pm n reopens tomorrow at 7am! I finish work at 6am, I'll be in bed by 7am, not hanging around an hour for it to open!! Will see if morrisons delivery is any good!!

Store filthy, shelves half empty, perishables days out of date. Toilets closed

They sell most things you want to wear or food ,electrical , I would say a good all round ed , it's as my vote

Absolutely rubbish for stock!! I've come in over 9 times in last 4 months to try get riders republic and other xbox games and they have the cases but never ever have any of the games?! ITS FALSE ADVERTISEMENTS AND IF IT CARRYS ON I WILL SUE FOR WASTING MY TIME AND LIMITED FUEL 1 STAR IF NOT MINUS 1 STAR DONT COME HERE FOR A SPECIFIC THING JUST COME TO BUY 🙄

Arrived as usual at 6 for the weekly shop at the Wakefield store to find out the opening hours changed from 24/7 to 7-10 (no notice of any change). Then you get in to them still sorting the store out. Boxes and crates everywhere, wet floors and staff with faces that say GFY! Not a welcoming experience. - Update from last week: There's now a sign gone up about the opening hours, but the store is still a mess. Photos are from 7am July 20 2024

I used to do shopping late night when it was quite but to my surprise the store has stopped proving 24- hours service without any notice which is crazy. This was the only place where the community was able to shop at it’s convenience. I would request the administration to reinstate the previous timings ASAP

Now this store closes earlier which makes it useless for me. Thanks

Been using this store since the early 80's and actually worked here for a couple of years after leaving school. It used to be 5 stars but since the Brothers took over from Walmart there has been a definite change for the worse. Half empty shelves, dirty and disorganised clearing of waste card, Asda online pickers barging around with no regard, self checkouts are a nightmare with various system issues and staff who are either run off their feet or couldn't care less that you've been waiting for assistance while they chat away not evening looking to see if anyone needs help. Then there are the trolleys, now more a collect your own from the carpark system than picking them up at the front of store. No wonder their market share is dropping and to cap it off I went this morning to find that they have stopped opening 24 hours and now open at 7am, I normally shop every Saturday at 06:30 and there have been no signs or communication of the changing of opening times. Very poor and another enditement that the business just doesn't share the same values as it's customers. Come on Asda get back to providing a good customer experience for the customers that shop in-store, too much enfasis on servicing online shoppers and gimmicky Apps.

Usually this is a pleasant store to shop at, as i can do so at 2am in my own time. However they have randomly decided to scrap 24/7 hours, with no notification to the customers. The security guard told me its only for a few week, but the fact its notr been mentioned at all in my many times of shopping the last few week, is atrocious! They also did not swap the hours with the other ASDA in town, so there was still a 247 service available for those who it is very useful for.

Always good choices and good value

What a bad experience been in Asda durkar Wakefield and shelfs empty lots of them and dirty not faced up hardley any staff about picked up a coleslaw used by date was the 1st June this was today the 3rd June picked up several more all dated use by the 3rd June had to point this out to a member of staff this store has gone down hill very fast was not like this when Walmart owned them trolleys dirty full of rubbish

Went to this store on the 29/05 there were just 2 manned tills on with long lines of customers at both at 4:30pm, there was a VERY RUDE till supervisor on and she stood having a irate discussion with the 2 till operators who were only voicing their opinion about the obviously disabled member of staff who was just going to replace one of them and how she could not reach the conveyor belt on the higher seat that was at the till. The supervisor Carol Johnson told them to mind their own business and to get on with their own jobs. When I first noticed this Supervisor was when she walked up to the line I was in and dumped a sign in my trolley and just walked away, it was a till closed sign which I presumed she wanted me to put at the end of my till , I’m not a mind reader so I placed it on the shelves at the side of the till. She should never talk to staff the way she did and should be respectful to customers. Maybe she needs a refresher course on customer service

Easy to park and large selection of goods.

The ‘lady’ who works in George is absolutely vile! Her name is Karen and she is so very rude! I was in there trying to buy clothes for my 10 month old and she just barged into us to put stuff on the rails, she clearly did t care for any of the customers.

Been stood here with 4 other customers waiting to be served at the refund desk for 10 minutes, not one member of staff coming to serve us, won't be buying from here again

Good place to shop it was very busy there

I remember this place as a kid and how the staff were really friendly and helpful but these days the staff are too busy to help and when they are assisting I've had (usually female) staff rolling their eyes and being rude just because they need to approve something or clear an error on the self checkouts. Trust me, I want to get my shopping over and done with too! Also, be careful and check the use by / sell by dates on what you pick up - two chicken pasta dishes we picked up had yesterday's date on and were on the general shelf with no yellow sticker. Luckily I noticed so didn't buy. Overall not a nice experience from Asda so looks like I'll be sticking to Tesco and Aldi from now on.

Open all night and sells out of date products then only has limited hours in exchange and refunds?

Very big store nearly everything you need under one roof

Asda is Asda. It's much like any other supermarket. However, we had to pop in on Sunday morning, to buy a few bits for my father in law. Went to a checkout staffed by a person! There were only two customers in front of us. The person being served, had an issue with a voucher. So the last on the checkout called for assistance. I didn't time it, but we must have waited 10 minutes for a supervisor to attend. Purely because all the supervisors were busy helping customers in the self checkout sections! Employ more supervisors Asda, or reduce the amount of self checkouts as they don't work as well as a checkout staffed by a person!

decent Asda got most departments and petrol is usually cheaper than most places

I would give zero stars if possible. In today with only 3 check outs open with queues on all of them. Reluctantly used self check-out and required assistance. Only 2 staff manning all 3 self check-out area's, waited waited and waited. So in the end left the trolley and walked out. More staff on tills, less on security duty for self scan, checking trolleys etc required. Very poor show

We came here because it's called a 'Superstore'. In reality the shelves were half empty and the staff looked stressed. Just one person was in charge of all the huge self-checkout area and was very vocal about how annoyed she was.

Filthy. Most of the trolleys had rubbish in. Place clearly wasn't filled or faced overnight. We visited lunchtime Sunday. Huge swathes of empty shelves across the store. Home shopping staff racing their basket trolleys around like lunatics. Rubbish and various items dumped all around the store. From a retail perspective ranging seems to be ple ty short of what the store was designed for. Bays of random product pocketed here, there and everywhere. Nobody seems to care anymore, this used to be such a well presented store. To top things off, a blocked fire exit, on top of the dangerously loaded overstock all around the store. If this is indicative of the state of Asda with their new leadership, then it is doomed, and if this is a local issue, with poor leadership I would suggest regional management take decisive action. Awful presentation, terrible availability, and unsafe to top it off. Best part was hearing 3 of the staff on the chilled section discussing the absolute state the nightcrew had left the staff toilets in, one in particular questioning "what on earth do they do in there". I would hope that is pretty obvious!

Big superstore. Many many aisles has a George clothing area, electronics, and stationary Fuel station and I think its on a bus route too

Asda TeavelMoney - rubbish! Never open when it says and keep you waiting

I shop every week here but am going to change because there doesn’t seem to be any stock rotation for the last two weeks I have been and the dates are a day or two so I have gone to back of the shelve and the ones at the back have been out of date than last week I did scan my own I got 10 yogurts for 4.50 when I got to the checkout the lady had to do a quantity check which her machine stopped working so she had to put everything through again which was a full shop and when I got home she had only put me through 9 yogurts instead of 10 so I ended up paying over 3.00 more for

Supermarket with products you need. Good reduced section at certain times of the day when shopping on a budget.

The toilets are an absolute disgrace! I have a 3 year old who quite often needs to go to the toilet when we are store and I absolutely hate taking him, everything is filthy and the smaller sink that's meant for children puts out hot water! Really needs sorting!

If I could rate it 0 I would. I am totally and utterly disgusted with ur staffs behaviour. I wanted to buy some stuff but the staff pushed us away and told us to get out so we went to get a drink and they said stop lingering and just go out so in the end we couldn't buy anything and it was a wasted trip. Next time I'm going to Aldi. I could've made your workers retire today but instead the witch looking lady(you know who I am talking about) kicked us out.

Awful experience today I went in grabbed a basket and the security guard started laughing at me. Then I went to buy 3 different games and only one was in stock which I thought and the lady didn't put the disc inside. But the customer service lady wad helpful and gave me a refund.

It’s less than five degrees outside and it’s much colder in the store. On the bakery aisle you can feel the draft from the cool air that’s been blown out. I appreciate food needs to be cool, but it’s unbearable. Will stick with Barnsley Asda

I love Asda. Has always been my favourite supermarket, and I will travel out of my way to go here rather than somewhere else. However, over the last 18 months or so, staffing seems to have become an issue. Little or no staff in the George clothing section, which is a problem when you need assistance. Also why is there 10-15 isles of women and children’s clothes, and about 2 for men? Do men not need to wear clothes? My main problem now though is with the self service checkouts. You expect us to process and checkout ourselves, but yet there is never anyone available when something goes wrong? The other day I counted 11 red lights on, and 1 (yes, one) staff member. I’m sorry but this is not good enough. If you want us to checkout ourselves, then at the very least provide us with the support we need. After all, you’ve saved a fortune in staff since self service units were installed. Even the staff member who did eventually come said she was so stressed as there was only her on helping customers. If you value your customers and/or staff, then do something about this quickly, or you are likely to loose both. People will only have patience for for this sort of thing for so long. Your prices have gone up, but your customer care has dwindled.

Need to sort car park out took me 30mins to get out

Huge store, great variety of goods.

Not much better than smaller Asdas

Good people and good place to shopping 🌟

Not happy with the ASDA eyeglasses service. They were quite happy to sell me a pair but brushed me off unceremoniously on making a query. Very poor quality product, very poor service.

Large store, plenty of parking, handy for late opening chemist.

Made an online click and collect order delivered to this store,online had messed the delivery up. Long story short David, vicky and Jo absolutely amazing vicky after alot of work sorted the order and phoned me straight away, these saved my day due to sum of the order being work uniform and a present, could not thank these three enough absolutely fantastic thank you for that hard work.

I love this asda although we live in arsdley the produce is always neat znd tidy and well merchandised there is àlways help at hand always there polite and happy when there working especially the lady on lotto she's lovely we always have a few words 😀

Nobody to help with the shelf half empty when asked 3 people not on there I no one to about to ask not the best day today to shop

Simply gone downhill. For a start they are stocking toys that kids arn’t intrested in. Secondly it is very dark with the only positive about this place is that the health and beauty isles are light. Thirdly really rude staff. Chucking stuff in the bin while customers are checking out there items? Staff are also laughing around not helping customers. The store entrance and there uniform say there always happy to help but they arn’t. I decided not to ask them where were the bags due to there unkindness. Improve improve improve please. Won’t go back. I’ll go to Glasshoughton instead.

Great parking and store,staff very,very friendly.

It's ok but... If your going to remove all the tills please ensure enough staff are available to help self serve kiosk's. This is supposed to be more efficient for both store and customer. Feels like it's just a cost saving exercise for the store at this time.

Shop here regular decent store. Only downfall is all the trolleys are broken or do not work properly - high footfall store should have well maintained equipment for the customer and the current trolleys aren’t adequate and not enough.

Huge store with great range of goods on sale, with lots of specials!

Bought some clothing for my holidays and i was a bit disappointed as I found out that there is now no changing rooms now available got them home tried them on luckily most of them fit me but still going to have to make a journey back to take some if the clothing back otherwise good shopping experience.

Not the store, but the car wash service! Amazing work, friendly staff and i could not thank them more for helping me with my car. They know what they’re doing. I would recommend this car wash to anyone. :)

Usual Asda supermarket, has great staff and usually has what I need

Typical of the Brand. Good stock levels. Petrol station here too with pharmacy etc.

Good shopping all under one roof

Got everything i want even clothes underware i do my weekly shop here

Absolute nightmare at checkouts all the time. Why are they always short of staff. Get a grip asda.

Lots of choices, easy parking.

Great range of fruit and vegetables at keen prices. Huge selection of wines across a wide price range.

Good product selection at reasonable prices. Nice bakery and shop cooked products in store. Shame cafe is Costa! So much more expensive than Asda own. We used to use it regularly. Not any more.

Short of staff and coffee. No stock of Kenco coffee this morning - none. And a 20 minute queue at the check-out. Empty stillages ar the ends of several aisles. What was once a training store just feels a bit run down. Each week there are stock shortages. It could be eggs, or biscuits or pork joints, or tomatoes or frozen chips - things that are staples - and it feels like poor management. The staff are still lovely people - good luck to them.

Got all the needs to fit anyone's life. great prices and very helpful employees whom don't mind giving a hand to find something you need

Pleasant atmosphere very clean store helpful staff

Lots not right car parks dirty inside not much on shelves go to aldi instead

Expensive however a vast amount of product available. We all know how much food costs these days unfortunately ASDA are taking advantage of the situation l believe.

Happy staff happy me they are friendly and helpful

Never been asda cafe before and I have been missing out food was lovely and staff was lovely as they always are but just had breakfast and wow very nice not to write bad about a place but better then morrisons and cheaper then tesco thank you again asda great as always empty plate was very good

The only supermarket cafe in wakefield that dosent cater to vegans, at all!!! .Yet the asda its self has an amazing variety of vegan options. It needs to pull in to line with the supermarket, at the min its not representing the supermarkets forward thinking ideas and very tasty meals.

Great to Asda embracing Xmas and giving a countdown to all their customers. Can’t miss the festive spirit

Decided to have breakfast whilst out shopping. Twelve item breakfast costs £5. Tea and toast was extra. The toast was extremely burnt and therefore wasn’t eaten. The food was only lukewarm apart from the fried eggs which were cooked fresh when ordered. The staff were very friendly and the café was very clean hence the three stars but won’t be having breakfast there again.

Nice pizza but service is incredibly slow by the time you get to pay the food is cold.chips are not much to talk about but the pizzas are lovely . Omelettes are premade so not worth ordering quite chewy. Staff whilst pleasant seemed not happy.

Me and my children are loving the pizzas that the cafe sell. We very rarely used the cafe before but now we use it a lot more and for takeaways

I always experience difficulty in finding what I am looking for and usually have to ask. The staff in general are helpful, but the goods quite often appear to be very muddled on their respective shelves. Prices do vary and some items, as with other supermarkets are not the best value. The checkouts can be quite confusing, especially if a mistake occurs in the scanning process. Overall I have never been impressed with the Asda brand..

Popped in today for a few bits and decided to go in the cafe on our way out. They have a new pizza counter and wow really delicious tasty pizza nicest I’ve had in a long time. Good prices also

Called in the cafe on the way (walking) to a garage to pick my car up. Decided on a 6-item breakfast for £3.50. I was in a bit of a rush (not their fault) but asked if I could have my sausage "well done", the lady looked down (presumably at the sausages, I couldn't see) and says "they're all well done" OK then, she then asked if I wanted to add mushrooms and toast, which I did, so my £3.50 became £4.99. No problem. Mmmm, the "well done" sausage looked like it had just been taken out of the packets, sloppy runny scrambled egg, I just ate what I could and went on my way, realised after about ten minutes walking, cursing myself for not complaining, that the extra mushrooms I paid for weren't even on my plate! Terrible. It takes a poor breakfast to run Hampsons Garden Centre a close second. Never again.

large shopping area with food (good selection of different foods, fresh frozen and baked in store), electronics and clothing. also a cafe and travel agents on site.

We breakfasted in the cafe here and enjoyed a cracking bacon butty apiece. Friendly service and everything that you would expect from Asda.

I took my elderly morher for a coffee in Asda at approximately 13:00. We had something to eat, which was lovely. HOWEVER, our meal was totally ruined by obnoxious school children. There was a table behind us with 3 young lads. They were swearing loudly, using absolutely foul language,which mum could hear. They continued to throw food and went to the cutlery where milk is, and began to throw it at each other as they ran through the cafe. This milk went all over the floor. I was really concerned when mum got up she would slip. Totally unacceptable behaviour. Please take my advice. DO NOT VENTURE INTO THE CAFE AT THIS TIME. This incident was only one, as there were other tables with school kids on, who were behaving totally unacceptable. The parents should and would be totally ashamed of them. Management should really take this concern and act on it now.

me and the wife go to this asda many times as its our local supermarket we dont use the cafe as i think its the worst food ever staff need to learn how to cook and as for the store its self most of the time you go in now not much selection on the shelfs most of the time you ask staff if they do have any of the items you want in the store room and i dont even think they look after you stand there for 10 mins waiting for a answer till are getting less and less more self scanners and this crappy scan as you go thing is stupid and half the time most of the checkouts are closed or closeing when the stor is busy its like they dont give a chuff you can tell its part of an american company its getting as rude as them staff do more talking than working and some staff stand over you like you are the biggest thief going and some staff are so slow to serve on the cig counter i could just fall to sleep sort your staff and stock out its a disgrace

Ate here twice this month. First time ordered pie, chips and beans and received pie, chips and peas. Meal was adequate. Called last week with my daughter and ordered the all day breakfast. Sausage was billed as Cumberland but tasted a bit bland, the bacon was a bit bland too. We've had much better elsewhere.