Asda Cafe in East Northamptonshire

Good store for the most part, however throughout October 2024 most of the pumpkins in the entrance looked like they had been through their own Friday the 13th, some were disintegrating well before halloween and left for days after growing mould, others looked like they had been curb stomped, was difficult to find an unaffected pumpkin.

Very bad service 😒 from old bold guy he is racist always when we go to the shop he try to make problems with us

I picked up an item priced at £1.69 it was £2.10 at the till. I said hey to a staff member, and let them know I’m not too fussed but I thought id let you know this is priced incorrectly. I got almost no reaction. No matter where you work, show some care for the work you do, people will appreciate it. I’ve checked the price a few days later and this still hasn’t been changed.

Popped in to get some snacks & drinks. Nice collection of clothes in-store. Wasn't super busy and the cashier was friendly 😊

I used to spend at least £150 a week here but got fed up of no manned tills being open after a certain time.its Asda job to scan products not mine.im a customer not an employee.if you use scan and shop alot of the time they want to do a full scan of your shopping so they end up unpacking your whole shopping making the experience frustrating

Too many bottle necks when entering and leaving the store, all of which could be avoided. Sometimes there's stalls, then plants and the homeless. It's difficult enough for those able bodied to negotiate this let alone the elderly. Add in the fact you have the escalators pushing people into the same spot it's asking for trouble. Please think ahead when planning these areas Asda and for the public please make it easier on the elderly who struggle when faced with these obstacles 🙏

Always a good shopping experience, like alot of the asda brands. Most of the staff are pleasant, also friendly and helpful.

The clothing department was a bit of a mess, clothes all over the place, not the same items in one place and 3 different styles on one rack.

Had a breakfast, lacked any flavour, poor quality, very disappointed

A very big thank you to the manager and supervisor today the 14th of June for being very kind and understanding I very much appreciated it

I wish they would have staff on the tills in the evening, not just self serve! I hate them, I remembered why I don't shop in the evening.

This is the meat that my family and me purchased on 22nd of may, 3 days ago. It is still in date and it smells horrific like faeces and rotten. It is literally the most horrific smell I have ever smelt. Please stay away from ASDA meats as this is the standard/quality of their meat.

One of the best stores around here.

Asda's are our nearest supermarket but shop floor staff are conspicuous by their absence. No one to ask for assistance when expected stock is missing. Not all tills are open with unnecessary queues building up. All in all not a pleasant experience. You've lost us Asda to Tesco, who manage to have full shelves and abundant shop floor staff to help.

Can only say it is what it is - a rather unexciting supermarket . The initial approach is just plain,grey and uninspiring - once inside things do seem rather well stocked and layout / range is also good but just comes across as needing something a bit more inspiring and exciting , for now it just seems somewhat drab .

Pizza counter seems to be closed every time I visit the store

A good shop with reasonable prices . Highly recommend.

Poor stock, freezing cold, trolley wheel was broken, hobo outside, annoying music playing, poor selection. Won’t bother again it’s the worst supermarket in a 20 mile radius

Asda Superstore with under Store car parking facilities mobility parking bays by the lifts with travelators to and from the carpark. This Store has a cafe that now only sells snacks,pizza slices and coffee no fresh meals like they used to serve. the usual instore department's for clothing, bakery, fresh pizza made to order ect ect asda if you have no stock of certain items remove the sale cards from the display until you're back in stock with that item. moderate sized carpark outside the main building with ATMs out by the front of store also shopping trolleys that are damaged should be taken out of service and removed from the trolly area those with seized wheels and damaged out of shape baskets should be repaired or scraped

There is a shocking amount of empty space on the shelves, which is ironic considering the piles of boxes stock dumped in various places around the store. This is every time I visit. Spillages are left uncleaned, items lying on the floor left unpicked up, boxes on the shelf not actually opened... I could go on about the lack of floor staff doing floor work. The reason for all this may be because all of the staff seem to be picking for home delivery with massive trolleys which they wield with no consideration for actual in-person customers. I've been nearly hit several times. There are also a total of 3 or 4 manned checkouts (not that they're ever all manned), the vast majority of the checkout area is given over to the scan n shop and the self-scan tills, approximately 10-12 of each.

3rd time products on the shelf have already been out of date. When will H&S get involved?

Very busy and low on stock, none of the shop and go was working (none charged)

Absolutely worst customer service I have ever experienced. People stand in the check out always rude and don’t help instead they chat and ignore customers completely. I stopped doing my weekly shopping there and if I’m forced to have to go I am always reminded why I don’t shop there anymore lol

Why is it when ever you go there the place always has trolleys full of cardboard clogging up the aisles up near the cheese stuff ?, it seems us customers are getting in your way, twice now this last week , think I’ll go elsewhere so I can get to the merchandise .

This store has a manger with a huge, unnecessary very bad attitude towards young mums!. My own daughter was reduced to tears when only simply asking to change her sons nappy in the baby changing unit, this was a few weeks ago. We rang head office whom appoligised and said they will have a word as I was not the first to complain. Today when in asda the same short, Asian lady ( whom shouted at this young couple with there son that she was the manager) as if she was on some kind of reality tv show!. She then went on to embarrass this poor couple, calling the young mother a batch and screamed for them to and I quote " leave HER store! " all because this young mum refused to chamge her son next to the tills infront of everybody! Her exact words were he doesn't understand!. This young couple was put through so much unnecessary stress just for asking to use the baby changing unit that is provided. This manager has no place in such a roll, head quarters a lovely man called Danny said he would have a word but these words do not seem to have any effect, she is clearly comfortable as she has clearly got away with this bad behaviour for far too long. This is not just the only lady that has this awful mindset towards these young parents, there is also another much older lady that also says she's a manager that seems to play some kind of tag team like attitude with her staff members. It's such a shame as my intire family used to enjoy shopping here, it only takes a few to ruin it for everyone. If your that worried about babies and toddlers having to be changed in your facilities and use it as an opportunity to embarrass parents when they ask, then why even have them in the first place?.

Order expected between 4pm-5pm. No communication to inform me of late arrival. I called numerous times to ask where my shopping was. Each time, I was told it would be with me within the hour. I was then told by the store (home order manager) my order was leaving the shop and, again, will be with me within an hour. An hour goes by, still no delivery. I call again, to be told its only just leaving the store due to packing issues (again, I had to contact them to find out this information). Gone 9pm- still no delivery. Was told the van had broken down. Requested a full refund and told I would receive an email confirmation of this- not received! The following day, I received an email to confirm that my order had been delivered! No items were delivered and money taken from account! Useless- no communication to let me know there was a delay or what was happening. 4-5 hours later- no shopping. Called again to request full refund. Call centre operatives showed no understanding or consideration. Has completely put me off online food shopping!

Went to the store today to pick up a few bits. One of the worst shops I’ve ever been in a I will never go back there. It is expensive hidden prices and not got everything in there. Terrible shop

Excellent service and excellent choice of items

Went in store to get a photo cake. Forgot to take the lead for my phone but no worries, the lady at the services had one for me to borrow, brilliant. Went to bakery where I asked an assistant if she knew how to operate the machine she said no but she would get someone who did. Brilliant. Another assistant came to help but couldn’t get the machine to work, she called for help & finally, I got the cake with photo on it. ABSOLUTELY BRILLIANT SERVICE THANK YOU LADIES AT RUSHDEN STORE.

Mostly ok but often has long checkout queues, too many self service checkouts that are over staffed with 3 or 4 staff - never enough baskets available (tend to be hoarded by the self-service tills

I must say how rude I found the ladies behind the counter! Very abrupt and clearly lacking basic manners or customer service!

We went shopping in ASDA in Rushden, I was hungry so we went in for some food, The staff did not want to be there they were not helpful, The place was dirty floor, Tables and the windows and the sides where you get your milk, sugar, salt and pepper, And I did not want to be there, And I will not be going back

I went with my 3 children this week, no food we wanted was available everything I asked for was met with “we haven’t got any”. So i asked what exactly have you got? Very little! This was at midday! Kids had nuggets and chips staff were so unfriendly and rude never known anything like it. Tables were filthy as was the high chair I needed to use and asked for it to be cleaned but it was so bad she couldn’t get hardly any of the dried on food off it. Miserable staff would no go back.

Bread was mouldy and didn't have a lot of food in there went there the other day and had a chicken burger and chips and the burger tasted a bit wired and I was ill that night

We had the pizza deal I have never tasted such a delicious pizza loads of toppings lovely base 16 inch pizza 4 sides bottle of coke and Ben and Jerry's ice cream £15.99 excellent value staff very friendly and professional

Delivery subs are diabolical. The staff must be retarded. If you're going to substitute, substitute properly; if you order a white seeded loaf then as a substitute you'd at least expect a plain white loaf. No, on the contrary... You get HALF A WHOLEMEAL loaf. After giving them benefit of the doubt a few times, this was the last. Absolutely useless.

Medium sized supermarket. Parking underneath the building so access can be without getting wet if it rains. The under car park does get full at busy times.. An escalator to access, and a lift. Another access door from the road side. A clothes selection. A shoe repair store inside too. Toilets available. A bakery. Sadly they've replaced loads of check outs with self serve. These arnt your standard self serve they're the larger ones for the whole trolley. And it takes AGES !! If you have an issue with an item or the weight, then good luck waiting for a staff member to help you. On visiting on a Saturday at 6pm there were only two actual humans serving, the rest is self serve. It just adds time to a big shop, and is quite frankly off putting when you have a massive trolley full.

I love shopping here, the prices and quality are always great so would definitely recommend it

Used the asda cafe for lunch awful! No toasted sandwiches so settled for chicken burger and fries. Chicken burger terrible must be the cheapest they can get grey very rubbery, fries covered in black bits when was the last time the oil was changed ?! Will not be returning a health hazard!

Absolutely diabolical experience. Don't visit unless you have plenty of time and want to do their work for them. Visited and having managed to get home shoppers to move and stop blocking shelves got to tills to find no till open, only self scan. These self scan tills are not meant for a full size trolley weekly shop. There is insufficient space to unload and bag a full trolley whilst still having items in the trolley to unload. Only after starting to scan and bag did one of the numerous staff stood around gossiping finally offer to open a till. Once complete went to customer servics to complain to a manager, the member of staff stood with back to counter talking to a colleague and ignored me for several minutes. Customers obviously come a long way down their priorities, never visiting again as if I did I may wel be asked to unpack warehouse and stack shelves as clearly staff and management have better things to do

Terrible service in store today. Popped in this afternoon and by chance found a cheap cutlery set (only wanted cheap forks for packed lunches etc.) - found a very basic set of knives, forks and spoons reduced from £8 to £6 on the shelf price tag. Scanned at the self checkout and came up at the original price of £8. It had already been a painful experience - having to wait several times for the (very slow) assistant to come and over-ride the system. He came over again and took the item away (to check with someone else I guess). By the time he came back I'd paid for the rest of my shopping and was ready to leave. He said they'd honour the shelf price and he put it through the till - again it came up at £8. He tried to alter the price several times and failed - it was still coming up at £8. I told him not to worry, I wasn't that bothered about buying them - he said 'no, you want the items so I'll sort it'. He tried a couple more times without success. Again I said don't worry at which time he slammed the items down on the side of the till and went off in a huff - with the rest of the queue watching. Totally unprofessional, very unhelpful, extremely rude and very embarrassing. Needless to say I will not be visiting Asda in Rushden again.

Well organised grocery collections. Social distancing in place

Staff are simply lovely. Friendly, welcoming and a pleasure to see regularly 😀

An ok store, with s good selection of products

Convenient location with plenty of parking spaces. It has an underground car park area which lacks phone signal and WiFi connection however the store itself is of good size and convenient for the local area of Rushden.

Have had no problems with this superstore.

Coffee is bitter, cheap tea bags used. No choice of milk. Bacon butty is nit worth having unless you like a lot of fat. Staff not very friendly. Not one of my favourite places. I won’t be goi g again.

Not the largest asda but has everything you could want.

What an absolute joke Asda in Rushden is this afternoon. The fun fair is in the park opposite and everyone going there is using Asda car park. I went to do my weekly shop and it took me 22 mins to get out the car park. Not exactly ideal as it was quite humid and I had frozen items in my bags. Needless to say, some had partially defrosted by the time I escaped the car park meaning a waste of food and money. I asked a member of staff if someone should be trying to sort the gridlocked and over flowing car park and I was told "sorry, there's nothing we can do". I would therefore like to draw Asda's attention to the signs in their car park which states it's for customers only so why are they unable to do anything? The same signs also states that failire to comply will result in a £70 fine. Think of the money you could be making there as well as keeping your regular customers happy. Totally ridiculous and very bad/rubbish attitude by Adsa management. If your car park is for customers only, enforce that and don't leave regular customers stuck in a car park for almost 25 mins when all they wanted to do is go shopping after long shift at work.

Having been a regular customer at my local Stoer I thought carry on but I'm sorry to say I won't be returning to your store. I had Togo through at least 8 trollies.

Nearly every time we come which is every week, we end up standing around waiting for the ladies to stop talking and help at the self checkout they spend more time talking then serving anyone half the time they are not even paying attention absolutely poor

Well stocked shelves, clean and clear isles and lots of staff around to aid.

chlorine/antisceptic spray is being added to some fruits and veg as they are scared of covid haha you can smell it and also taste the difference to how it used to be now I am telling trading standards of this bananas nectarines raspberries all taste and smell of chemical spray

Usually have a sound shopping experience, however today left quite annoyed. A simple merchandising/ pricing error on a batteries deal could have been sorted by honouring at a cost of just £2. But instead chose to argue that “because the pegs were full the batteries were chucked on these pegs” and it is a mistake but won’t honour deal , basically tough. Poor service

NO checkout service, except scan your own between 8am till 9am today. Time consuming with a large shop... MAD need to have hand sensors to adopt this technique .... refer Wilko. Many frustrated customers .. your new changes not thought out....

Staff always helpful and pleasant.

Very slow check out staff. No bread on the shelves 14.30 on a Friday. No lemon squeezers.

I dunno why but Asda has some bizarre policies. I wen’t to the check out place where you buy lottery tickets or cigarettes etc. I had some coins I wanted to change for a £5 note as I really needed it and the lady rudely refused to change my change into a £5 note but I thought the new coins where made to stop counterfeit money and I know that’s the reason why I was refused. Not impressed at all as it’s such an odd policy when the new plastic notes and coins where changed for the good reasons etc. Not everyone is a criminal and giving away fake money as I checked the coins and they where 100% authentic. Won’t be asking for change there again. But the policy needs to be changed as it’s important for people if they need notes or change for certain reasons but oh well. I’ll just go to the small shops as they seem to do and with a better manner.

Security guard mistreated my two daughters. He had receipt, made them take their jackets off and walk through the sensor again and again.

Nice Supermarket Has Good Range Of Products

Not having visited the store for a while was very disappointed with it. Store very grubby and depressing many people including staff walking around with no mask shelves empty no sign of anyone filling them just endless staff doing the online shopping. Serviced checkouts drastically reduced and only 3 of them open this was at 2pm in the afternoon.Wont be returning for a long time.

Never been so disappointed with a store before, milk all over the floor and not cleaned up that is a massive safety hazard. The cakes I bought that where meant to be from the Asda bakery section where hard, chewy and overall inedible. The staff where Incapable and rude constantly shouting, totally ruined my day. Will not be going back !

No social distancing in store and pretty chaotic.

GRANNIES AND CATS BUT BAD MUSIC

Usual busyness going on in there. Otherwise everything I needed was available.

Great store and loads of free parking

11th Jan 2021 Shopped this morning in Asda Rushden while in Tier 4 and still people walking around with Masks on there chin. Either you wear them or don’t bother but nobody is walking around policing it

One of the most comfortable store in Rushden. The workers are very friendly with customers. It's really awesome.

Normally I'm a big fan of ASDA but during these trying times where funds are limited due to lockdown and some families are grieving, i find it in bad taste that the chain has chosen to be less than clear in representing a service. I'm referring to the "Kids eat free meals" project for the month of December 2020. Terms and Conditions for this deal clearly states no purchases necessary. Unfortunately, ASDA's on-site staff (Corby & Rushden) require purchases which is contradictory to the deal. ASDA needs to be honest and clear that the meals are ONLY free on adults purchasing something. Surprising customers right infront of their kids and the general public by stating they now have to make a purchase is unethical to say the least. Please address this issue in all ASDA branches so people don't begin to look at ASDA as an uncouth organisation.

Asda are not so good for food but the clothes are nice. I keep finding creatures in my food. Mainly in peppers, I found a catapillar once in the peppers and few days ago I found some small flea lookalike things. The gammon has always got some green stuff on it that looks like its mouldy and still in date. Sick of wasting money in there as I have to chuck them away as sick of going back for a refund or exchange. Not saying its all asdas fault as sometimes it is the supplier they get the food from but asda needs to be made aware so they can sort it with them

Unhygienic but easy to get around

Generally can find what I need, although sometimes shelves are empty.

I personally just don't like big stores

Just to say what a pleasant surprise to see mandy back at the garage, has time to speak to anyone and everyone with a breath of fresh air compared to many, well done blondie xx 🥰

Professional and friendly staff work here

ASDA ruin my son birthday party very bad experience ever!!!! Bad cake in my life

I was shocked when I walked round into a new isle and a worker just started screaming at me for no reason. This distressed me so i hit him and he began moaning. Do not shop here.

This is probably the best supermarket in the centre of town. Quite a lot of choice in the non food section, such as George - great for clothes and shoes, as well as a good range of soft furnishings, cups and crockery, as well as electricals. Food has improved. Used to be half empty shelves, but now well stocked with a good choice. Fruit and veg also offer a good variety. Some staff are really helpful and happy to help, while there are one or two who clearly don't want to be there. Free parking downstairs. Pity the photo service has stopped, but this has been replaced by Timpsons, who now have a concessionary in store.

Since lockdown I have shopped at various places in the local area depending on where I am at the time. I found each supermarket has a slightly different way of doing things with social distancing. Heaven forbid in Asda you stand slightly in the wrong place at the tills you are spoken to by their check out ladies like you are a child being told off. I wouldn't mind but we were wearing masks to make others feel a little more at ease in these trying times. The joke of it is when their self service tills go wrong which they did several times while we were there the staff have to stand right near the customer so where is the social distancing at these points? I noticed they finally had the common sense to move the food bank trolley near the door so it is actually visible for donations. I will say the younger staff are generally more helpful. Personally I won't be rushing back overall there are other supermarkets not so very far away where the staff understand the meaning of customer service.

As Asda's go, it's average, not great but hardly bad either.

Disappointed! Arrived at the front entrance at 9.10 am wed morning to find the lights off and the doors closed. Stood there with a trolley for ages wondering what was going on. One of the other customers motioned to go round the back entrance. Security guard informed of the confusion. I asked her if Asda could put a sign on the front entrance entrance. She said there were no trolleys out the front indicating I was thick. There were trolleys out the front still. As I came out.. Other confused customers found the same thing. Very disappointing attitude from Asda.

As a 73 year old I have bought a home delivery package on 22nd of March for £24. HOWEVER I am unable to get a midweek slot and unable to go through to checkout. So I figure lets just cancel the agreement within the given 14 days. I have looked online and cannot find a facility for this. I have tried to call many times and cannot get through both the local and national numbers. I hung on for over half an hour with no luck. So what do I do now ASDA??????

As it goes I have experienced worse. Asda it is what it is. If you have greater expectations, a supermarket is all you will find. Staff are good.

Car park allways full of local chavs in their 1.0 cars thinking they are racing drivers tearing about. You will also be lucky to find a parent child space that is not in use by people who clearly have no kids and dont give a f. Security clearly too scared to approach these people and just hide behind there cctv desk

Been many of times when I've been to the cafe to feed my baby or enjoy a cuppa/ have something to eat. Always clean and friendly staff.

Used to enjoy a breakfast here when it first opened. Visited recently and thought it was poor, definitely gone downhill, don't think I will bother again.

Not as big as others locally. But has plenty of good choices and lovely staff.

Terrible shop Shelves never full Narrow choices Thankfully better shops nearby

Updated review as it's slid alot selves are bare trollies all over the car park and no baskets or self service guns available when needed. Staff are great so would seem management needs to get it together. Nice pair of cats own the car park which is the stores highlight.

Asda Rushden 1/1/2020...Wasn't very happy about all the food waste. The manager wasn't willing to reduce any meats (dice beef, Lamb legs, Pork chops) et... Such a shame Asda.

The 2 stars are for the clothes and cafe as they are good value but the groceries and online food shopping for click&collect/delivery is horrendous. Every time I get produce close to it's use by date but today was the last time I will ever order from asda again. A mouldy rotten apple was delivered to me which contaminated the whole bag with rotten apple juices and caused other apples to start to rot, I then found furry mould INSIDE a 'fresh' red pepper. Never again..

Just tried to phone 3 times to see if they had a top i store. Got cut off every time, not good customer service

I like shopping here, I like the self service aspects though if I'm doing most of the work myself things could be cheaper!!

Abysmal service! I went after school with my two small children (4 and 7) and I asked for them to use the bathroom. They helpfully told me that I was welcome to leave their store, where I was shopping, and go to the KFC, which I was not. A grocery without a bathroom for your kids, had to leave my wife to rush off with the kids for another bathroom.

Great shop and great variety of food. Staff very friendly. But it's bloody expensive!

A prehistoric shopping encounter tinged with the usual cave man necessities milk cheese and orange juice

Local supermarket. Large car park. The locals know which till staff to avoid if in a rush. Pizza deal in Cafe is good value for money.

I came to Asda Cafe for lunch today around 1pm, with my husband and grandchildren. l collapsed due to minor ailments, low BP, dehydration , etc. I was so well looked after especially from your Supervisor Kieran and Alexia , an office manager . Thankyou so much for everyone's kindness. R and best wishes Gill Hughes , a regular customer from Rushden

OUt of stock quiet a lot, shelves empty selling salads to near end of the the time and also on the meat section. Asda is fairly cheaper than most places including lidles who are more expensive in meat and bread ive noticed also some things cannot get in lidle but can get in Asda. Asda has no deli so cannot purchase fresh ham or other fresh items in that dept, although they have a fresh fish counter, they have a pizza counter but not very good for promoting healthy eating, fresh deli would be better as there is not as many people eating pizzas as customers who would prefer eating fresh ham and turkey etc. Asda could be loosing a lot of money in this section. Staff are friendly when you can find one and are helpful. I have read other reviews on here and found that some customers are happy with the choice available depends of what type of shopper you are there is plenty of biscuits and confectionery items they are stocked to the brim and also baby clothes and ready meals and tat home furnishings and tat garden wear. Some of the clientele that go to that supermarket to shop are low life, who dispose of their babies nappies in the Asda car park not nice for the attendants who have to go around and clear it up, also left over food thrown on the parking lots.

I visited the store on Monday and a lovely young man helped me out around the chilled area. The young man showed me various products and what was better for my money. I believe his name was Dylan but I am not too sure. Thank you