ASDA in Kettering

It was out of vegetables on a Sunday morning on opening. Literally could not.complete.my shopping so much products i could not get. I shop elswhere since.

Place is a joke avoid at all costs!

Changed the petrol station to pay at pump only and they take an extra £100 as a holding fee everytime you fill up, won't be using your store or your petrol station again, boycotted 👍

Never buy anything online or through Uber eats from Asda Kettering. Never delivered what I ordered. They changing positions to different ones, not even asking you if you want it. Awful service. Not delivery but Asda. Best UNPROFESSIONALS ever.

I had to use the toilets. Yuck. It hadn't been flushed and I found it very difficult to push the 2 buttons together. I did flush but the toilet bowl was disgusting. Washing my hands was difficult as the water flower was just a dribble. Please Asda clean up the toilets

My wife is absolutely trumazied She was stopped outside the store after not realising she set the scanner off and the young security guard was so rude to her she made a purchase at another shop he took the stuff she is suffering a miscarriage and she was so embarrassed will never shop here again

Good quality products and lovely staff

Our favourite store to go to, we like to get their take away pizzas. Today the counter was closed sadly and nobody could really tell me whether they will reopen or not. I've noticed lady who worked there previously who was in bakery this time. I asked her about the situation and she very kindly offer to come and make me two pizzas despite being busy with other stuff. Her name is Lucia and she's always going extra mile in what she does always with a big smilesl as well!! Thank you Lucia 🙏🙏!!!

The place is an absolute disgrace. Went in at 10am on a Sunday morning. Trolleys all over the car park (none in the trolley bays) the shop itself is filthy and needs a good clean. Only one of the “scan and go” machines was working. Shelves half empty. Ever since Asda was bought out by the two brothers, it’s gradually gone further and further downhill. The place is so expensive. Asda own meal replacement shakes. Used to be £4. Now £5.50. Not sure what the managers do, but it sure isn’t running a business.

New click and collect system is terrible, phone rings out and no one answers so I had to go in store even though I checked in online and still had to wait 20-25 mins for food to be brought out.

The shop’s pretty decent but the pharmacists are so incredibly rude. They utterly ignore you, even if they’re standing opposite you they just won’t look up, until there are at least six people in the queue. They’ll answer the phone but don’t expect to be treated like a human being if you’re queuing. It doesn’t take much to look up and say, ‘we’re sorry, we’re so busy, we’ll be five minutes.’ As the shop goes, it’s an Asda. Cheap and cheerful. Check your receipt as sometimes the offers fail to show at the till.

3of us went to the cafe 2had breakfasts 1had stew n dumplings.strw was lovely 2breakfasts were 2sausage 2eggs bacon was cold n beans stodgy 1bite of bacon N a fork of beans was enough.left bacon N beans but too late .both had tummy trouble in night .won't be eating there again.very disappointed.

I went to do my weekly shop & was upset to find how empty the shelves were yesterday, the last time the shelves were like that was during the pandemic! Apart from a loaf of bread & some grapes I did my shop at Tesco, pull your socks up Asda whats the matter with you?

fuel station pay at pump only. had to go into shop for fuel receipt, waste of time. staff in shop unsure of how to gain said receipt. cash is king. some poor person is now jobless due to being no human intervention required.

Large fully stocked ASDA, easy to park in large car park, petrol filling station with car wash easily accessible. Friendly staff, shopping at great prices.

Just returned from this store. What a mess! Empty cardboard all over the place. Sort it out Asda, absolute disgrace!

Why there is no anchovies product in kkettering stores

I had an issue with their offer of "buy 3 for £3" for Schweppes Slimline Lemonade 2L. I bought 3 but later noticed on the receipt I had been charged £1.45 each (total £4.35). 'Multibuy Savings' are only worth it, if you get them when it's time to pay. Fair play to customer service for refunding the discount I didn't get to begin with, otherwise it would have been a 1☆ review.

Online pickup boxes broken. Had to go into store. The store is super dirty. Lottery unit has clean me written on it in thick dust,

Awful experience! Scan & shop screen was filthy, I had to wash hands after getting scanner. When in the toilets they were just as messy! Store was untidy, clothes on floor, boxes on floor & unattended cages in front of shelves! Low stock and lots of missing items. I got bacon and two completely empty boxes in front, so I faced the shelf up myself. Most the staff were in groups of three or more talking and gossiping including the scan & shop staff. Generally awful experience.

The self checkout system is a totally useless concept - not just for Asda but all supermarkets. Today it required at least 3 staff to patrol the so-called "self checkouts" as every other item required their intervention. As a result the customer has a very poor & frustrating shopping experience, the staff must hate it and it offers zero in terms of efficient gain or cost saving. Those 3 staff would have been far better utilised on traditional tills (only 1 open when we visited with a queue of 3 or 4 shoppers).

Wednesday 26th October 12noon - Cafe, liked coming here in the past not impressed today 3 staff members too busy gossiping on their teabreak All 3 !!??of them no one behind counter to tend to customers waiting to be served. Get it together please Regards

Recent issue - they changed everything around. Not a great flow through the Isles anymore, always hear customers complaining about it lol. Normally a good supermarket, plenty of produce, plenty of car parking spaces.

It's Asda but bigger than the ones in Northampton.

Got everything l needed and staff are fantastic.

Had an ambulance visit me that ordered a prescription from Adsa Ketterings late night pharmacy. We had 20 minutes to do a 15 minute drive before the pharmacy shut. 5 minutes into our drive and the road ahead was closed so we had to back track and would not make it. I phoned Asda and spoke to the pharmacist who said he would wait for me to get there. This is a true gentleman and a real five star service from Asda. I cannot thank them enough. Absolutely fantastic service.

I would like to thank ALL the amazing staff at ASDA Kettering last night; you're all an amazing example of team work. I lost my key's, purse and house keys and the team couldn't have worked better together to find it, looking through CCTV, walking through aisles etc. Thank you so much for your great service and contacting me when the key's were found. Much appreciated. Great service!!

I used to rate it higher but now the manned tills are having long lines because of the unwanted self check outs

Good variety of products. Not busy most of the time. Great for parking. Not a large selection of soft drinks compared to its competitors. It was slightly expensive in comparison with similar shops.

Really like this store layout but sometimes I wonder about the staff

Visited on a Friday afternoon, first time been in for a while and will be the last! Only 2 tills open! Place is a joke

Great range of products, decent prices.

Easy to shop ,pay self service or counters to pay..

Nice store, staff are friendly and pricing on food is reasonable.

They are here to help you with your shopping. Excellent customer service

Exactly what you'd expect from an Asda

Had some time to kill whilst waiting for our car to be repaired and as it was lunchtime time we decided to pop in to the cafe to have some lunch. What a complete waste of time that was, asked for a jacket potatoes just sold the last one asked for a cheese and tomato toastie we haven't got any left. It's a cafe why on earth can't they make a toastie from fresh the mind boggles...... this was at 1.20 and the cafe is supposed to be open until 6.00

Excellent shop and great service..

Popped in and decided to try a breakfast. Opted for porridge. You fill a pot with hot water at the drinks station. Trouble is the water was not very hot and the porridge didn’t absorb much. More like overnight oats after a while! Cappuccino was also lukewarm and by half way through on the cold side. 5 stars for service. Very polite and courteous. Products I wouldn’t return for.

Friendly staff, plenty of self checkout location, no need to que

Three home deliveries messed up,two missing items but charged for,and now completely wrong order. Staff rude and unprofessional

I was given the third degree AGAIN at the pharmacy counter today. I find it really infuriating and downright rude to be questioned about my personal symptoms and whether I should be buying a product for Cystitis in front of a queue of people. The Pharmacist even came out and started interrogating me too! In the end I had to tell him to “just stop!” because it was so embarrassing. I don’t think I will ask for anything at the counter again. I’d rather go to a Pharmacy that is more discreet!

Soup 🍲 still £1 with roll over 60s

Just drove all the way through town in think rush hour traffic to pick up my click and collect order only to be told their system is down and they can't give me my parcel! Shocking! Not the first time I've had issues either. Think from now on I'll look elsewhere to buy my goods.

This used to be a large co-op and as a non shopper ( what bloke likes shopping? ) I didn't mind being dragged here as I soon learned it was never actually busy, that soon changed when it went asda, cruel world.

This store is a joke they get prime every day also and pick and choose when to put it out ridiculous

Big supermarket in the west part of Kettering. Many parking spaces available. A good selection of food items. Prices are average. No loyalty card here. Never come to shop here after 8:00 pm unless you're buying a couple of items only. Apparently in order to save money, all staffed tills close at that time and it seems all till employees are send to restock the shelves. Corridors are full of restocking carts and boxes and difficult to walk through. Only the self service tills are still working after that time and its a hassle if you buying a lot of stuff. To add insult to injury, many items have security tags and the self service tills cannot "detag" them , as many unfortunate customers find out when the alarm goes off on exiting the store and are stopped by the rude security to be interrogated as suspects of theft. Enough said...

Was not easy to get a scooter would recommend they should allow you to call and get a scooter to the car. Had to leave asda scooter at door the struggle to car.

It's an asda store. Pharmacy and great cafe for a quick bite to eat or coffee

Great place to pick up a few essentials on the way home from a busy day.

We have always shopped in Asda, bought fresh cream muffins,The jam and cream was barely there. Cakes were thrown away. Very poor since instore bakery went. Waste of money.

Went to get fuel for my car and wife in hers, went Asda as 178 on sign at entrance, filled up and then noticed it’s over 180 on the pump, bit misleading. Tried to call store but they have a number that doesn’t allow you to speak to someone so pointless

Asda is my local superstore and I use everyday for getting bits in the opening times are very useful to me , prices are fantastic and food is amazing with no complaints everything you need in one shop , with homemade , clothing , im store cafe and groceries, hot food counter and make your own pizzas are a family favourite!!! Nearby fuel station and gym what more could you ask for

Bit small and disjointed compared to other local ASDA branches. Logical enough lay out but some items hard to find still. Special mention to very helpful Donna who set me right

I like Asda, their products are well priced and they have a very good range. Whether you want clothes, food (hot and cold), household items, bedding, cushions, health care items, beauty items, toys etc etc etc. They even have a small pharmacy, bakery and deli in store. Very good all rounder for every day shopping 🛍 👍

Asda Kettering is what is probably a low-mid range Asda Store, by that I mean it doesn't seem to keep the full range of goods that you would expect to find in a larger Asda. You will find 98% of what you need, however if you want something a little off the beaten path such as Pectin for example you'll be out of luck and will need to visit one of the other Supermarkets in the town. On a side note it's the only supermarket that I have found that sells Doner Kebab pot noodles 👍🏻

it’s a shame because if the food was actually cooked nice i would come here all the time, there is a lady who works at asda she’s eating, all her food looks fresh, my chips are like rocks which have been cooked ten times, and as for the beans very over cooked and stodgy, i don’t understand, because choking chips and beans takes all of two mins, i’m not expecting five star but it’s just embarrassing

Very low quality products for the prices, rude staff, car wash never works. You can't go lower than that.

how do you justify a 72% increase in a bottle of Jack Daniels Honey, £23 to £32

Not many, sales associates, to give you help shopping, you have to chase around looking for Help. In the section at GEORGE FOR MEN, THE COAT HANGERS ARE TO HIGH FOR YOU TO SEE YOUR SIZE...( unless you are 9 feet tall. ) ( FUTURE HOPEFULLY set aside some self space So local artists could sell their work ). ie... Rent it out. )

It's a bug store, including a fairly large George!

Since the recent takeover the store has gone downhill massively. Too many empty spaces on the shelves so you can't get a full shop in. The range of different products had been a massively reduced. Bread on the bakery now has gone from being fresh and soft to heavy and tasteless. It's basically a glorified cornershop now with the prices to match. Oh and the security team need better training, very rude and unprofessional

Not great, staff were discusing in public about a customer troubles, laughing and shameing him. Sometimes, when stocking, new stock is laid on the floor before set on shelves/fridges. Flowers for sale at the entrance often lack wather, decreasing the shelf life. Luck is needed to find someone to help at electrics.

Visited today and made a George return on several items. The dispatch note was scanned and refunded. I was refunded for one item only not the two. The guy at the till stated that I will receive a emailed receipt and no receipt could be printed. I ended up having to call customer services and spending call time 19.47 minutes to sort it all out. Received £3 compensation which was an insult I would have rather not received anything. My expectation for the service received is generally extremely low anyway however food needs to be bought. On a positive note the guy at the self checkout is super polite, helpful and very attentive. I watched him keep people moving with a smile the whole time.

Great supermarket with great selection of food. The service is always great, the shelves are always full of food and drink. They always have a good choice of clothes.

They do a very good breakfast and you get 10% off on Wednesday. nice and clean friendly staff . Christmas lunch was very disappointing but other meals very good.

Love Asda. Plenty of room in the aisles. Plenty of product. Great staff.

Shelves are always empty. I can never do a full shop here. I always end up going to a few stores to get other items and this is all the time

Yeah it's an asda, decent parking and a petrol station too.

After security guard seeking out my daughter trying to get her phone number I would advise everyone leave there children at home this adult was not put off even knowing she was 16 he still persisted for a date. Operations manager Dave was happy to investigate without the evidence and could not ensure my daughters safety if she returned. He also advised I would never know the outcome which without the evidence refused by him leaves just a denial needed from this person allegedly there to protect us. I now have to shop elsewhere I advise all parents do the same while Asda act in this way

It's a quite good and huge supermarket and cheaper than Tesco I would say 😃 U get everything food, clothing, kitchen items, House stuffs. Clothing aisle are quite good. They have one aisle for different countries too☺️. Lovely n friendly staffs ☺️ There is a chemist too. Only problem is your have to wait too long for prescription. Chemist service is too bad. Last 2 times I waited too long I got annoyed. Long queue n only one person serving 🙄. Hopefully they will try to improve

Just popped in for a few bits while in the area. Astounded by the amount of staff and customers not wearing masks. Lots of empty shelves too. Shocking

Everything under 1roof, only problem is items keep getting moved around so you have to search for what you want. Not good if your in a hurry.

Very rude woman working on self service, nearly broke my I'd when she grabbed at it just now. Disgusting customer service, obviously she has very poor training.

Ordered groceries online. Products out of stock. Ordered actimel and they send me Asda yoghurt drinks. (Poor substitute) Ordered wax scents and they’re out of stock on one so instead of sending me a different wax they just sent me the same wax. (Who does that) Clearly stock control is out of the window. How do these places expect us to continue shopping when they don’t even know what they’re stocking. Won’t be shopping here again.

Some good products but always lots of out of stocks, Bakery has now lost my business, these bought in rolls and fresh breads AWFUL

Drive through car wash never works

We haven't been to Asda cafe since before the start of the pandemic, we used to go regularly for lunch when we did our shopping. Went in there today & what a disappointment, we used to love the sausages in a nap so we thought we would go for them. The bap was doughy & cold which made the sausages cold as well, I took 1 bite & that was enough, cold claggy & horrible. Even my husband couldn't eat his & hes not a fussy eater. Won't be going back.

Piss poor customer service from security and management. Donald the manager has no customer service skills and is rude and disrespectful of customers complaints

Great Shop. Lost my bag and wallet (with lots of cash and all kinds of cards) today there , left it on the trolley and left the trolley in the trolley park. Went back half an hour later. Luckily the security had it , he checked my identity and returned it back to me after getting my sign. All the belongings were in there as left. Very very impressed with their sincerity and honesty. Can't praise them enough

Staff on the entrance but hand sanitizer empty again,

Good choice best prices , friendly staff

Very rude safety monitor ....manners cost nothing 😡

Asda... Everything you need under one roof. Food.. fresh canned packaged and frozen... homeware, baby needs, clothing, bedding some plants, toys, books, stationary, electrical goods of every kind, CDs and DVDs etc, etc. My go to place. Friendly, helpful staff

The man on self service is so helpful and polite. Only moan is why do they not put small trolleys in the bay by the cash machine, as I had to walk past all the shoppers coming out of the store to get a trolley from the main trolley bay...not even 1m distancing!!

Manager couldn't manage there way out of a wet paper bag. Appalling management Security staff are completely incompetent insultingly incompetent This place is a joke run by those with low iq Avoid

Absolutely appalling attitude from security staff and Manager towards key workers regarding early access on a Sunday. Their website clearly stated (changed recently) that is was for all keyworkers, but staff would only grant access to NHS staff with or without ID depending on how strong your argument was!! + their own staff. Staff refusing to give name when requested and security staff not displaying SIA licence. Thanks Asda for "doing your bit".... Shambles

Shopping after work today there were too many customers allowed in the shop. What is wrong people? Families including small children, also couples. Im not allowed to get together with my family!! Unfortunately no staff monitoring the hoards of people wandering everywhere around the shop area regardless of the directions on the floor. As busy as a normal friday night. Thought a larger store would be safer but wont be visiting again any time sooner or later. Asda very disappointed!!

Use Asda Kettering regularly, and ordinarily no problem, but in ese strange times where we are trying to get through the store asap with minimal contact with other shoppers, any chance you can put the aisle layout and arrowed route online so that we can write our shopping lists in aisle order to reduce the possibility of having to backtrack.

Come for the low prices, stay because the speed bumps are awful and you don’t want to go over them again to leave Those speed bumps are horrible and a lot are broken, when they are replaced (not like they’re necessary) please go with smoother speed bumps.

Really nice place to shop. Restaurant has great food, may I suggest a step though so the lady behind the counter can see over?

Went to Asda late today 8.45pm when I went to check out there was only self service open. I'm not keen on using these and not used in this store before. I'm disabled and a very nice employee came to my aid and offered to check my shopping through for me while I sat down and called me over when he was done for me to pay. He packed all my shopping and I couldn't thank him enough. I didn't look to see his name but he had a very strong Irish accent. What a star he's a great employee.

Shopping at Asda Kettering on scanning and paying for goods on self service the till roll ran out so we got no receipt .we weren't allowed to leave with the shopping even though the payment went through.now we have the problem of trying to recover our cash through the bank..this happened also at Tesco express and we ended up paying for the goods twice.still have not recovered the extra payment.

Meet the most rude guy in the bakery department today asked him to help me with the design a cake machine and he basically tutted at me and then went on to talk to me like I was a complete nuisance! FUMING!!!! Then got served in the cafe by a very helpful and friendly lady what a comparison.

My partner and our two year old daughter was shopping in asda, Kettering today. Our daughter became unwell and was sick all down her t-shirt, the customer service lady went and brought back a new pack of t-shirts for her to wear for free as a good will gesture from Asda. Thank you very much to the customer service lady and to Asda, you are very kind and helpful 👍🏻👍🏻👍🏻👍🏻

There are currently 0 staff manned checkouts. The only available options are self service. It's a disgrace.

Awful homeshopping delivery guy dropped my shopping all over the grass, half was missing which I recovered today, didn't have the audacity to tell me he dropped it, my shopping all come out of the bags so he just stood there at my door while I had to repack it all no help what so ever, and to make matters worse I had a broken jar of baby food which I cut my finger on. I think the delivery man was called David a big fat bloke, I have reported him as this was totally unacceptable, customer service at the worse

Went to do some shopping at the Kettering ASDA around 7.00 pm and spent around 45 minutes shopping. All was ok then it comes to the tills. Only two were manned so decided to avoid the long queue, went to the self service. Before I put the shopping on the till area, I looked for shopping bags ......?????? None in the whole store. What the *£#* do the managers at ASDA think we are going to carry our shopping in. It’s no wonder that ASDA is not making any profit and possibly the reason Walmart want to dump the whole ASDA brand. I spoke to the manager and she told me that ASDA have many stores without bags and I should have brought my own. Used to shop at ASDA nearly three time a week and spend over £120 a week but will now shop at Tesco’s , Lidl’s or Aldi’s Avoid ASDA if you don’t carry your own bags for shopping as they don’t give a flying duck.

Asda Kettering set on the north-west side of town with petrol station and café. asda gorge clothing department. not as big as the sister store in corby but a good selection of most of the asda range for every day shopping fuel is currently the cheapest prices in town @ £1.30pL diesel

Always do my weekly shop here.Rarely anything I want is out of stock and staff have always been helpful.