Asda in South Kesteven

Dirty, empty shelves, as for the restocking system, do they not know of health and safety, boxes all over the floor, pallets in the middle of aisles, plastic wrapping and cardboard on floor ... get a grip 🙄

One stop for all your household needs!!

Passable shop but self scans are a joke at best .all because of greedy Indian owner wants to make higher margins at expense of tills of humans that actually work without having to summon a an obviously overrun staff member

They never have enough tills open and petrol is dearer than other outlets.

Second time I have walked out without my shopping , poor staff are over run , 2 on tilll and one person covering scan and go and scan area !!! Sorry Asda but the service is very poor , over £180 not spent again due to lack of staff.. staff are lovely , but I’m considering shopping else we’re now 🥺😠

Empty shelves staff uninterested and scruffy managers walking around without a clue what to do or how to manage properly cleaning the fridges is something that's avoided yesterday was the last time I will bother

Great shop but massive queues at the checkouts at noon on a Monday. I left my trolley of groceries and went elsewhere. What a waste of time.

Went late was nice and quite shelves still full but pallets around the store were a nuisance.

Fab Shopping ,Kids clothes are of good value.Love Asda

this lady elaine at customer services decided to shut customer services early and refused to open for staff until higher employees got involved, was rude the entire time to us as customers but also the staff. if you expect to go to customer services just before 8pm when elaine is working dont even bother.

Worst supermarket in town ,only 2 checkouts open, with long que, they simply don't care about their customers. When it's busy open more checkouts, obviously profit is more important than customers

I have a customer complaint that I prefer to address through email correspondence with the highest level of customer service, as my issue is of utmost importance. Please provide me with the necessary contact information.

Careless delivery service. They don’t bring the delivery and they don’t even let you know! Careless drivers and management! They still haven’t even refund my money! Not only rude also scam company.

Shocking. Never any stock. A five year old could manage this store better.

As if it's not bad enough there are no checkouts with staff manning the till after 9pm you have to put up with miserable female staff members talking to you like you are a total annoyance to them at the self service. Ru is the only staff member that is happy to help the rest need to take a leaf out of his book.

Not seen toilets that bad since the film Trainspotting!

Stopped there yesterday, (29/04/24), en route home, so not my usual Asda. First plus was scan & go let me log in & collect a scanner, I wasn’t sure it would as it’s not my usual Asda. Store layout was different so I spent time looking for items I could find immediately at home, not the fault of the store so no demerit for that. Did my shopping, then headed to the scan & go checkout. First demerit, the man on the adjoining checkout was having trouble with the till, staff assisted but he ended up having to go to a manned till & unpack & rescan everything. My till seemed ok, unsurprisingly I was selected for a check, no problem there. Staff attended & carried out the check & then the fun started. The till software kept looping & the staff member had to keep logging back in to try again. Two different staff members tried to get it to work but I also ended up at a manual checkout where a member of staff scanned all of my shopping again before I could finish & pay. This added about 15 minutes to my checkout time. Thankfully the weather was nice as my disabled husband had taken himself and his walker out to the car park to wait by the car. I was impressed by the staff, no fault there, they did their best. The scan & go tills, not impressive, I’d have been better using a manned till and if I use this store again that’s exactly what I’ll do.

Excellent store and great prices. Great cafe too,

So we bought the Stacey Solomon bed quilt. Got it home washed it, ironed it only to find that putting the pillow case on it wasn’t stitched fully. So I’ve ad to sow it myself. I would have took it back if I would have checked it before I had washed and ironed it. Although you shouldn’t have to but EVERYONE CHECK BEFORE. VERY DISAPPOINTED. Clearly it ad not been quality checked before going on to be sold.

Waited again today to pay at the self service checkout after purchasing 12 bottles of beer plus a few other bits cokes and eggs. The member of staff just ignored me to id proof of age, I decided to walk out and leave all the shopping on the check out. Won’t be returning

Dirty store in need of a good deep clean. George clothing department is a mess and unorganised. Have purchased items that are on offer and the offer hasn’t been applied at checkout so check your receipt! The store is hugely low on staff. Never baskets at the doors. Hardly ever a member of staff available at the self service checkout and if there is they are running around under pressure to assist everyone

The Cafe breakfast is the worst I have had. Really cheap sausage, & beans. The eggs are over cooked and arrived broken on the plate. No toast or bread and butter offered. I forgot to mention that the price was £6.50. Shocking.

Disappointed at the poor customer service received today. I was using the self checkout, but the coupon I was using for my newspaper wasn’t being accepted. The lady looking after the checkouts (by herself) didn’t seem interested in helping me, and when eventually she did help all she could do was tell me off because “ customers can’t use coupons like that on self checkout tills”, This does seem strange as I regularly use the coupons at Tesco self service checkouts. Not impressed with waiting for help, and definitely not impressed with her stroppy attitude

Not so good. Hygiene isn't that bad, but the men's toilets are disgusting. Prices are pretty expensive but it does have alot of products you may need. Still do recommend!

A short visit to get some coffee and filter papers.

Great superstore! Most of the time is very busy. Very big car park.

This was the worst cup of tea I had ever tasted and my wife thought the same. We had to wait in a que for 15 mins before being served. We were refused a normal cup when drinking in and instead had to drink out of a paper cup. The kids drinks didn't come with a cup either even though telling them that we needed something as they were too big for our toddlers. When sitting down the table was dirty from the previous customer and we had to talk over the self check outs which were 3 paces the other side of our table. Very unenjoyable experience. It was fully wheelchair accessible, with wheelchair parking and wheelchair toilets. Although the qué was not friendly for wheelchair users as you would struggle it fit down the gap.

Clean tidy spacious and friendly staff

Love this shop, when I'm back in Grantham, I will come back to ur shop, I will get some food/drink/treats/books/alcohol, all of these, 4 me as I have been away, living in 3 Residential Care Homes, if I can't walk 2 ur shop, if I ring u can u please deliver it to me if that's OK?, I will give you money 4 helping me. XXXX ❤️😎😍🤩😇😘😉🥰😊💜.

This is one of the best retail stores I have visited so far. It is very large and contains a wide array of items. In terms of the environment, the store is clean, well-maintained, and pleasing to look at. Almost everything can be found here - from fresh groceries to clothes, home accessories, drinks, ice cream, gadgets, baked goods, toiletries, etc... the list is endless, really. Prices are reasonable and there are many checkout points - for self-checkout, or otherwise. It really makes for a good shopping experience.

We used scan & go just before we got to the scan till our handset went blank we asked what happened staff not very helpful just said we had to go to a normal till to finish our shopping so we had to take it all out and put it all on the till wasn't happy we was talking to one girl halfway through what I was saying she rolled her eyes and just walked away

Came into store yesterday which was the 30th December,did my shopping,on checking my items before I put them in the fridge I just checked to sell by date only to find it had already expired the day before. Not happy!!!

HelloEveryone ！I am Joanna from Tidy&Shiny Cleaning Services,I bought Chinese cabbage here today, along with soy sauce and cooking oil, as well as rice. That's great! The things here are very complete.

I am absolutely shocked with the produce and kicking myself for not checking the dates before buying. From last week's shop on Wednesday 20th of September, we have had off fish, broken packaging on sausages and mince which has caused the meat to go off. Today my husband got the beef out to roast and it had gone off with the date being the 15th!!! He has just looked in the fridge and the Kafir went out of date on the 12th! What on earth were these products doing on the shelves on the 20th? I will be contacting Asda but unfortunately have no receipt but do have my bank statement. Will not be going back.

I visited the opticians in the store a few weeks ago to order some new glasses. I was greeted with a warm welcome from Emma. She was very helpful and helped me select two new frames, one with reactions lenses and the other with sunglasses lenses. When I was contacted to come and collect them two weeks later, Emma noticed a problem with the arms on the frame of my sunglasses. She apologised and promptly ordered a replacement. Unfortunately I was due to go on holiday for three weeks. Not a problem Emma said, they will be here when you get back. While I was on holiday, I received a text message from Emma to confirm the replacement frame is there and I can arrange to collect it when I get back home. I would like to put a big shout out for Emma. She really went above and beyond. She is a credit to your company.

Trolleys are all basically broken and the multi buy offers don't register

Highly satisfied with Liam who was serving on the self service trolley area this evening. He was so helpful and polite. I needed help with an item and various other things and he went above and beyond to assist me. He is a credit to your Grantham Asda store.

Great offers but service was poor

Called into the store today, and always use scan and go, quick to pay. So I want to give a big shout out to 3 people on the scan and go , Jayne, Liam and Kritt

Very good food and excellent cafe

Lady that worked there was very rude and very overpriced

Changing rooms are dirty and clothes just chucked anywhere The small cafe on site ,staff were grumpy no food ready for immediate eating ,all tables were dirty

This shop just get worse and worse by the day i have a holiday tomorrow and i went to get my euros and i was advised to get a card instead of the notes so i decided to listen to the employee, i go and log in when i get home and it says my access is denied? i try this a few times and it does not work so i decided to go back to asda and tell the lady that the details she put in for me is not matching up and she is very rude to me and turns her back on me to talk to the manger and then comes back with sorry i can’t do anything for u our system is down. When i get home i found out she typed my details in wrong and spelt my name wrong even though i spelled it out to her so turns out the system wasn’t down and she just lied straight to my face and used a cover up story. i am frustrated that i was lied to and not helped at all very poor staff and not happy at all.

They sell already worn clothes which is disgusting for an example a bra as we tried to return a bra that snapped but we need the full set we brought even the worn bra and as we asked they openly admitted to selling worn bra's in the quote of "we can wash and re sell the bra set" which is disgusting Update: it was resolved with this lovely guy who helped us but what is shocking is how we were treated by the service lady to return the bra and her manager as they were fully rude to us

Just unbelievably poor, these poor eggs are overcooked to hell or either rotten.. Never ever again..

I use click and collect at Grantham ASDA every week. I’d like to give a shout out to Gary who works the click collect. Gary is always pleasant, courteous, prompt and professional. It’s nice to see a smiling face and share a bit of friendly banter during these trying times. Thanks Gary!! And thumbs up to you and your colleagues.

Hier gibt es alles für den täglichen Bedarf.

This shop gets worse. It was bad enough that I had a check but then I was told I had to have a complete check. I understand that some people see using the guns is a challenge to steal but I am not a bloody thief. I felt so embarrassed. Trust me if it happens again I am walking. Perhaps you should bring back more manned tills then you wouldn’t be frightened of being stolen from.

I shop regularly with Asda either in store or online delivery. I'm always pleased with the experience.

Good well stocked supermarket, very new building

Hardly any manned checkouts and the self service ones always have a huge queue. Especially on weekends

I ordered a chocolate birthday cake along with a few other items from asda grantham through Uber Eats. The cake was put into a bag on its side and it slid and damaged the cake. Phoned asda and she didn't want to know. I was trying to let her know that it should have been kept flat. She just kept going on about getting refund from Uber Eats. I didn't ever mention a refund. I gave up and put the phone down.

I think it's a great shop good choice pretty good staff.

The owner needs to read the reviews and get the persons name correct seeing as she was insulting the young lady called Sadie and she called her Karen how Rude

I went into asda Grantham cafe today as needed some bits and thought I'd get the kids dinner while there. We entered the cafe around 4.30ish and there was another family on one table and a guy on another.The rest of the tables were empty so pick of the cafe, excellent! However it wasn't like that as the remaining tables were covered in food and rubbish! I had to clear rubbish from one table and wipe it using my wet wipes so we could sit at a clean table. There was no highchairs available which for me is a massive need as I have a 23 month old who's additional needs and a runaway, so dinner time was a nightmare for trying to keep her sat down to eat her dinner. The children's all day breakfast was unavailable, which is the only thing from the menu my youngest can have due to allergies so she ended up with chips and beans, however the chips were already cooked and sat in the basket of the fryer over a hot lamp already looking hard and unappetising. These were reheated and served to us, my middle child didn't eat hers and my youngest picked at her food rather than sitting to eat. Another 2 ladies walked in and commented on the state of the place to which I informed them I had been there around half hour or so and it was like it when I walked in. I came in to this cafe a couple months back and it was like this then and it's the same possibly worst this time round. If it wasn't for needing to feed my youngest I'd have waited and just gone home but having made it clear we was getting food I had to follow it up for her understanding. I didn't pay much was only £12 for 2 pizza deals, kids nuggets and a child's chips and beans but it's the fact it was so dirty! The member of staff was on her own trying to do everything and she didn't have enough time to serve, clean, fill up the drinks machine and cook food. It's ridiculous. This pictures are the ones I got from where I sat as I didn't want people thinking I was photographing them.

Great choice of products at a good price

This is for Asda Orrel Lane in Liverpool This is for Asda Orrel Lane in Liverpool ,most are okay but they are some that do nothing but chat to other staff when the big bosses go home,rather than work,which is what they are getting paid for,does smell of strong urine smell outside near the ATM machine,they are good on filling up empty shelves with tins i've noticed, to stop them from chatting to much lol..A place usually runs well there is good observational management system.Its okay but could of been allot better.

Excellent as usual well worth the trip from Sleaford thank you

Stopped in to use the cafe on a long distance drive - found that their pizza is very good, but I'm afraid everything else was pretty poor. eg chicken burgers very dry, on dried up rolls, no sauces available except vinegar. Disappointed, as other Asda cafes are pretty good.

Asda Grantham is an excellent supermarket located in the heart of Grantham. The store is easily accessible and conveniently located for locals and visitors alike. Asda Grantham is more than just a supermarket. It is a one-stop shop for all your daily essentials and much more. Upon entering the store, you are welcomed by the friendly staff who are always willing to help and guide you around the store. The staff are well-trained, approachable, and offer excellent customer service to all shoppers. The store is well-organised, clean, and easy to navigate, making shopping here a stress-free experience. The layout is thoughtfully designed, with clearly marked aisles and a wide range of products available at competitive prices like fresh produce, household goods, clothing, and electronics. Asda Grantham also offers a wide range of services such as Click & Collect, Home Delivery, and Pharmacy, which makes it easier for customers to shop with convenience. What sets Asda Grantham apart is their commitment to sustainability. They are proactive in their fight against plastic usage and are continuously seeking ways to reduce and manage their carbon footprint. Overall, I highly recommend Asda Grantham for its high-quality products, excellent customer service, and commitment to sustainability. It is an excellent supermarket that provides its customers with competitive prices. A comfortable shopping environment and a wide range of products.

Don't advertise on Just Eat if you can't deliver! I'm coeliac, I couldn't leave the house so ordered Free From bits and bobs and a SUPERSTORE can't deliver. Disgusting.

The floor was being washed using old dirty water, the smell was disgusting, also all the tills where closed and when I asked why the lady said that they don't open them until 10am because the manager doesn't want them sitting around doing nothing, I've never seen them sitting around doing nothing, they work very hard but it seems management want them flat out all the time without a break, they open the self service up when the store opens but not the tills until 10, typical slave driving management, I have respect for the staff but they are pushed to the limit all the time, shame on Asda for letting this happen.

My battery died whilst doing original rating for Asda Grantham. I sat in the car did not go inside.

Very big and always busy. Parking can be tricky and could do with more disabled spaces. Variety of goods all under one roof though.

Do some nice food here and clothing upstairs is worth checking out to friendly staff sometimes shelves not stocked up more if lots bulk buyers

Parked easily got scooter for my husband. Unfortunately battery died on our way round. A replacement was brought quickly but this too died so he had to return to the car and wait. Shopping done relatively quickly and for a change lots of tills open

Travel exchange just inside the door to the left

The staff here seemed pretty friendly and helpful 👍👍👍👍

It is my new place to make shopping. A great diversity of products and offers at better prices than at competing stores. Offer for online shopping with home delivery or pick-up from the store.

Just been to Asda Grantham to buy some logs, there was non left outside thought I would go in & check to see if they had any in the store, a young lad was stacking baskets so I asked him if they had any his response was. Is there any outside I said no so I asked if he would mind checking if they had anymore his reply was sorry mate ask one of my colleagues as that’s not my department. ( nice ) one for the future to be multi trained. !!!!

Asda in Grantham are exceptional I have used Lincoln Boston and Asda's in Grantham and they are the better one the other two are very unorganised, nothing is labelled properly ive filled a trolley up and given up half way round because I can't handle disorganised places Grantham have always been clean, staff are friendly lovely set up. Welldone Grantham Asda's you should be given a reward for the upkeep of your store

Large superstore, lots of choice.

plenty of car park space. ..spacious inside. ..staff very helpful . .all meat chilled behind glass. .plus frozen..also various frozen fish. .plus expected groceries. .haberdashery of different items. .in middle isle..bargain price..good luck. .

I recently had a challenging time trying to help a friend with her large amount of medication, and the pharmacy team at the Grantham store were excellent. I just wanted to say a huge thank you to you all - that`s what I call 5 star service !!

Been to asda this afternoon and found one till in operation !! What is going on ? .............apparently they have no staff !! Very poor shopping experience 😢

You can find what you want most of the time, some times good offers

I am absolutely disgusted.. Tonight you would not deliver our items and your driver refused the delivery as we live in an apartment block, they would not deliver any items and come up in the lift... The driver was rude and unhelpful without even considering to open the front door and come into the apartment block... ASDA this is the first time from any supermarket this is ever happened and it's disgusting... Your staff should be severely reprimanded over this... I personally will never be shopping with you again and to make it worse we have a number of disabled people that live in our apartments and would be completely unable to help with the shopping to their front door... You as a company should feel embarrassed, disgraced, disrespectful and disloyal to your customers... I will make sure everyone I know hears about this... But this is my start, now know my wrath... Hi Tasha, my order number was 4772238001294. Your driver even added it as delivered and to make it worse it took two calls today with your call centre to get my money back. 🤬

Great supermarket! They need to restock PRIME Hydration though, the label is there but never the drink itself :(

The young fellow called David was a delight. Excellent customer service from such a surprisingly pleasant chap. He taught me so much about whiskey and how to eat sushi. He should be promoted to the highest position available. He had the deepest blue eyes.

Really unhappy with my Asda delivery through just eat. A quarter of my items were missing but I was still charged full price. Not happy at all.

Great Store For A Large City 🙂 You can find everything you need! Parking Is Great

Very big store , so great choice of a variety of items . Really good for clothes .

We visited while on holiday and found what we needed at the right price, shop was cleaner and service better than the Asda in our town.

A lot of fresh foods will not reach their sell by date, especially the potatoes and salad items. Pre packed ham only lasting one day after opening with two weeks to go to expiry date! These have been regular experiences. Mens clothing reduced by about half, with minimal choices. Many times they have no stock of everday food items. Staff appear to spend most of their time chatting amongst themselves. Seriously lost faith in this supermarket, most shopping now done in Aldi!

After accidentally walking in front of a “first aider” I got a box of walkers crisps launched at me by Jenny. They hit the back of my legs. I thought this was very rude and told my close friend shanel. She reported it to the closest staff member Anne who knew exactly who we were talking about and help x us resolve the issue as soon as possible. She knew who it was as soon as we mentioned the interaction. I am glad that the Asda staff took action however I would like further action or training for the first aider who physically harmed me

Not that great, quite dark inside, staff all seem unhappy ! Grantham Asda store better but would prefer a Tesco’s

Don't go to the cash register or you'll never leave the store. 1 person in the queue and you wait 20 min. employees are phenomenal at disturbing and not thinking about the customer

I love this shop very good but there is a slight drawbridge which is i went in to buy skylanders swap force 3 times and it wasnt there even though i got told it was.

We use the "Scan & Go" way of shopping for the obvious reasons, however when a, what they call a "Quality-Check" but really it's a Honesty-Check is carried out on what you're put in the shopping trolley, I understand that, BUT after paying for our shopping I looked specifically at the Multibuy section of the receipt to make sure I'd received the discounts from the offers, only to find Asda had not applied £1.80 discount from a Pink Soda Multibuy offer ( £4.90 each or X2 for £8.00 ) I approached a staff member at the Scan & Go area and explained the issue and I was advised "you'll have to go to the customer service desk next to the cigarette kiosk" so I joined queue and waited patiently after a while I explained again to staff member and she carried out the refund, Firstly this isn't good customer service experience, secondly the time wasted defeats the object of Scan & Go, finally the irony of it is ASDA carried out Honesty Check on me and it turns out I carried out a Honesty Check on Asda I found them to be dishonest, and all I got was a "Sorry about that" .

Very nice store,friendly staff shelves well stocked nice coffee in the café

Went into Grantham asda store to buy my self a PS4 controller. I asked around two people help me they said go to the check out as they’ve got a key to the cage. So I went l. There was one staff at check out totally ignored me completely. When I was asking him a question that was rude. There was one other staff helped me bless him he tried to get in the cage. Eventually he got in. So I went to the tabbaco counter. And my hands where full so I put the controller in my bag. Less to carry. At that time I got a phone call. So I couldn’t get it back out and the security guard thought I was shop lifting. Then get followed by two staff. I took the controller out. And paid it. It’s happened numerous of times and I suffer from autism I tend to forget for a second and I get nervous when staff follow me

Good supermarket with everything you would need but there was water on the shelfs which was making the products wet and too much waiting in queues

17.30 on a Saturday night at Asda Grantham. There must have been at least 20 people waiting in line as there were only two tills open . I have been shopping in this store for many years and have noticed there has been a vast decline in the stock available,with many empty shelves! The customer experience is far below the standard required.

So proud of these two youngsters for stopping and helping the distraught mother when others were just driving by her. Not impressed Asda staff have made out they were in control of everything, our daughter even had to send them a picture from her phone to show the actions that had been taken. Well done to a very young couple so proud of you both for your compassion to this mother.

The actions of the 2 young people this morning was amazing, staff stood by and did nothing hope the little one is ok

I love this shop, it's my favourite shop. X

Just had the worst experience ever, talk about No customer service. I queued for a till 2 people in front of me. When the couple in front had had there shopping scanned in, the till went down. After a while the cashier advised me I'd need to go to another till. So I reloaded my trolley & joined another till, queuing behind 3 customers now. The couple at the previous till where moved to another till. The cashier then proceeded to continue serving, several people went through. I wasn't helped at all & when I said to the cashier when I eventually got there that I was annoyed, all she said was that it can't be helped if a till goes down. I was queuing for over 40 mins all together with no help to get me through the till or to move my things. No apology what so ever. Even thinking of not going there again.I had worked at an Asda years before & we wouldn't have treated a customer so badly. Very upset & very stressful day.

Absolutely disappointed couldn't get my need medical prescription at 3 this Sunday 😪😢

Average run-of-the-mill supermarket. Fresh vegetables go off pretty quickly. Some of the checkout people are nosey and ask too many personal questions.

Well it seems that the BMA is calling for the continued use of face masks in enclosed public spaces such a shops, even after the potential easing of restrictions on 19 July. Perhaps someone should tell staff and customers in this branch of Asda. Although I’ve had both vaccine shots, since I’m considered clinically extremely vulnerable, my (very) occasional shopping trips have been restricted to visits during the last hour before midnight closing of the store in order to minimise contact with others. On my last visit with staff busily restocking, there were relatively few customers and reasonable levels of product on the shelves and I was able to pick up everything on my list. The down side? On the day that over 27,000 new cases of Covid 19 were recorded in the UK, of the few customers in the store, most were either maskless or were wearing them as fashion accessories, ie as chinstraps or dangling from one ear, so presumably not claiming exemption. Looking at their age range, I suspect that many have not yet had the second jab-maybe not even the first. If only the staff had set an example, but no, many were as guilty as the customers, maskless, chinstraps or just covering the mouth. The powers that be could have had a field day collecting £200 fines. If the store manager won’t take responsibility, It is to be hoped that the new owners of ASDA, the Issa brothers, take a little more notice of the failure by staff and customers to comply with regulations. In the meantime I’ll stick to getting my groceries delivered.