Arundel House Hotel Restaurant in Cambridge - Phone Number, Reservations, Reviews

The service was extremely poor. The room smelled terrible. There was a restaurant, but even if I asked the front desk to borrow a fork, they couldn't. They told me to ask the manager in the morning. Rubbish service attitude.

The whole hotel is a bit 1980s and in need of a maintenance plan, however it's not the most expensive so what did I expect. The bar however. Worst pint I've had for years, probably because the bar staff have little knowledge of what they're doing and the bar is only open from 6pm onwards even though advertised otherwise. In hot weather the adjoining conservatory make the bar an oven. Happy hour is also a joke as it's advertised between 6 and 7 but the staff charge full price and state it's only happy hour if you spend over 25£ on food. Which is different to how the happy hour flyer reads imo. Basically happy hour is a lie and it just made 2 bad pints (the replacement was just as poor) unhappy hour. In summary. Ok for a cheaper night in 1980s Cambridge but go elsewhere for drinks (and therefore food). Such a shame.

Had dinner here. Awesome Fallout vibes, but very weird service. Also very hot inside. Would not recommended as dining option. No clue about the hotel rooms.

This hotel could use some tlc in maintenance but the staff are very friendly and the food very good. The continental breakfast was very extensive. It is very hot inside and there is no cooling in the form of ac. But the windows can be opened. The location is perfect. Close to the center with a bus stop practically on the doorstep, including the one for the hop-on-hop-off. Had a nice stay.

The staff were friendly but this hotel is extremely overpriced for what it is. We had no idea we'd have to pay £18 just to park our car overnight in the car park... this was so disappointing as we're customers at the hotel and had paid to stay the night yet we're penalised because we booked our hotel stay through a third party rather than directly. The breakfast was disappointing and you have to pay an extra £12 if you want a full English. We wouldn't stay here again sadly.

Bad experience, the pictures on the website do not represent the rooms.

The hotel is well located but feels dated and tired. I could hear noise from the corridor while trying to sleep, which woke me when others returned to their rooms. The rooms and bathrooms were ok, but in need of an update. There are limited plugs in the bedroom by the bed to charge devices. Breakfast is continental - toast, cereal, croissants, ham & cheese, but they charge £12 extra for cooked, so saying breAkfast is included feels a bit disingenuous. Parking is also £18 extra if you book through a booking site rather than direct, this also felt a bit sneaky. The staff weren't overly friendly. This was fine for a night, but will probably look elsewhere next time.

On arrival I was greeted by a very impatient rude and abrupt young Asian woman that seemed to be in too much of a rush to check me in, at first she couldn’t find my name on her piece of paper which annoyed her, then alas she found me! I was there all the time. Secondly I was told the free parking was not free and I had to pay £54 for the three days because I had booked through Trivago. The hotel and room deco is very 80s but I actually didnt mind that! The room was warm, beds were made and bins emptied everyday so can’t fault that although the tv signal dropped off a few times. I would give it a 5 out of 10! The welcome was what let it down.

Nice location, close to the river cam and Cambridge City center..decor bit dated but still clean and comfortable, breakfast very nice with good selection...

We needed a hotel within walking distance to Cambridge city centre, after trawling through the lists the Arundel House Hotel fitted the bill and seemed ideal, I called the hotel directly and spoke to Annette who explained in detail what was available by booking direct, the on site parking and full English breakfasts were what swung it for us so I booked a room for two nights. On arriving we parked our car and proceeded to reception but because we were too early we couldn't get into our room so asked the receptionist if we could get a coffee, within minutes between a pleasant and helpful receptionist and a similar young lady from the restaurant downstairs we were supplied with two welcoming cups of coffee, from then on the exceptional service from all the staff at the Arundel was without doubt flawless. We had evening meals in the hotel each night which were served in reasonable time, good choice, reasonably priced and very nice, then both mornings full english breakfasts which again were perfect with toast and plenty of continental variety too. The double room we were given was a good size with tea and coffee making facilities, and it overlooked the river and park, the room was warm and clean as was the shower/bathroom and linen, the bed was comfortable so no complaints about the room at all. We thoroughly enjoyed our stay at the Arundel House Hotel and will no doubt be returning as soon as we can, hopefully bringing with us some friends.

Wonderful place, very well located, easy to get around the city. There's a Hop on bus in front of the hotel, which will take you all over Cambridge and back. The room was very spacious and clean. Large windows and a great shower. Decent breakfast and nice staff. Would definitely recommend.

Rooms are overpriced and would require a refurbishment to bring it up to date. Room numbers are all over the place and easy to get lost due to four buildings knocked into one. Restaurant is over priced £12.50 for a full English breakfast (local cafe was cheaper)on last night half of the continental breakfast was missing. The TV had no signal or weak signal so couldn't watch the basic channels . WiFi was very weak and kept dying out and had to reimput the password again Some staff on reception was nice e and polite while some didn't know were the rooms were.

It was cold in the room . The restaurant is top ! Service is also great

Picked here as close to Daughter Graduation Could nt check in earlier,was very hot from a long drive,however said we could park the car,which we did 36.00 pound for 2 nights. We went back took our luggage, the receptionist was on the phone twice,then said u brought yr luggage in? she said your in the lodge, rude how she said it. We gt to the lodge at the back, room was out dated small and very hot . We picked a lovely bright room when booking,it was definitely not what we gt and that room appears on most sites and theirs. I felt because we booked via a booking site ,you are put in the lodge,the noise till midnight is awful and back on at 6am. Room needed dusting,bathroom clean,breakfast a buffet that was ok . Even though its decor is outdated, i would of still liked to be in the room that was shown on the booking site. Short distance too uni and centre which is why we booked it .

We booked this site through a 3rd party site as it had a good deal or so we thought. Hotel has parking but is only free if you book direct with them. Otherwise is £15 a night. This is not made clear on other sites. Mid week no bar or restaurant available till six pm. Do not order wine it cost me £17 for two large glasses. Free cooked breakfast promised in offer but not allowed when got to hotel, only continental is free. Rooms tired, dated and although cleanish not great . No lifts available and lots of stairs. Asked for adjoining rooms but they claimed they did not receive this request. Very uncomfortable bed and if u are at the back of the hotel the blowers are so noisy unable to sleep till midnight when they went off and woken by them at 6am. Wi-Fi is not very strong and glitches often. Will not be returning for another very uncomfortable stay.

What a beautiful place to stay. Facing the Cam river and parkland. The staff were wonderful and nothing too much trouble. Felt really appreciated and welcomed. Food fresh and food quality. Pie top pastry too thin... a pie should be pastry top and bottom but otherwise EVERYTHING great. Room lovely and clean and comfortable bed . Hot shower . Will definitely visit again and spend more time there

Me alojé aquí el domingo para una visita familiar rápida en Cambridge. El personal parece estar haciendo frente a la habitación bien estaba limpia y ordenada. Me dieron una bolsa de artículos de tocador cuando me registré para el café y el té de la habitación. Lamentablemente, no hay restaurante, el desayuno se lleva a la habitación en un recipiente.

Desde un camarero confundido hasta un gerente un poco enojado y una decoración de los años 70, ¡este es el verdadero Folty Towers! La comida era sosa y anticuada, pero todos nos reímos, ya que era tan irritante! Estoy seguro de que algún día se comprarán y modernizarán, ya que la ubicación es realmente buena.   30 por cabeza de una cena escolar era un poco empinada y tuvo que recoger un McDonald's en el que era el próximo bar debido a las pequeñas porciones locas.

Booked for a Sunday, for a party of 8, it was very quiet. Don’t know if it’s usually that quiet, but didn’t bother us. The menu has something to offer everyone, & what we ate, we were all happy with. The staff were all pleasant, & polite, and the parking is free as long as you get the staff to authorise your ticket.

The restaurant is very nice. All windows and nice decor. Comfortable and pleasant place to eat. Food is nice. Prices are good. Breakfast is also good.

A strange feel to this place, hotel made up of acquired adjoining houses on a main road. Decent car park free to diners, very old fashioned style of carpets and fittings but spotlessly clean and a big conservatory and patio. Waiting staff are all neatly turned out in waistcoat uniforms. We have become regulars for lunch as the menu is good and the food is very nicely prepared and presented. No "flashy" feel here, service is slightly quirky but it works. So very close to town centre and a walk along the river and across the footbridge to get there. Average age of customers is senior, so it tends to be quiet and peaceful, no hurries.

Went with friends for afternoon tea. Good sandwiches, two cakes and a scone per person. Unlimited tea. Very good value at £10 per person served in the conservatory. Friendly service. We were the only ones eating which was a shame.

We recently sampled arundel house’s afternoon tea and it was an experience we would not forget...for the wrong reasons. The manager was friendly, however there were so many mis-haps it was like fawlty towers... We had advised of dietary requirements before but this was not seen to on the day. We had informed the manager what we wanted but we never got it. 2 of the Staff barely spoke English. We never received any plates or cutlery to cut the scone.. we asked for it and it took ages to come and then they asked us how many knives we wanted?! Surely 1 each! Also the white bread was stale. The interior could also do with updating....a frayed patterned carpet and rotting windows ledges did not look good. My advice....skip it and visit elsewhere instead!

Visited the restaurant and conservatory regulary over the last 10 years it may not be trendy but you get good kitchen prepared food served in a traditional English way with staff that actually seem to care well done we've always had lovely food

So we paid for our trip via Hotels.com. We paid for “breakfast”. We arrived, asked where to park the car and was told by googly eyes to park around the back. DONT DO IT! Once parked and got to reception, we were told the rear parking was a cost of £15 per night. Ok so I swallowed it as I knew the car would be safe. NEXT UP We paid on Hotels.com for breakfast. Upon arrival we were told this was continental breakfast only and should we want a proper breakfast, would cost us a tenner per head! We got to our room to find mould and grime all over the bathroom. As pics will show! I was done before I even got to see this lovely town! The bar and all the staff are lovely and very helpful but I wish to god I’d paid the same money overall and stayed somewhere decent! Shocking outfit this and would not recommend to anyone!

A superior room for one night, very nicely decorated, everything one could need, clean, comfortable, charming reception staff, nice continental breakfast.

This hotel is situated opposite the river Cam and Jesus Green park. It’s a good location to explore Cambridge by foot, simple 10-15 minute walk to the Colleges and Shops/restaurants. I agree with other comments that some of the decor is a little dated as was our bathroom. But it was clean, freshly painted and a generous sized room. Nice little sweets and biscuits on the tea/coffee tray. If like us, you book through a third party, be aware the included breakfast is only continental and you have to pay extra for cooked breakfast and they charge you for parking at £15 a night.

As someone else has commented, the carpets are very 1970s but they have been like that forever. Does it matter ? Delightful conservatory at the rear, decent bar snack type meals, nothing spectacular but quite quaintly relaxing. Short of staff at lunchtimes so service can be patchy. Strange decision to introduce parking charges (presumably to deter commuters) means that we no longer call by for a pot of tea and a tea cake. There is a strange empty feel.

He estado alojado en este hotel mientras trabajaba en Cambridge. Habitaciones aceptables, aunque terribles alfombras anticuadas por todas partes.

We were in the bar area initially because the restaurant was short of servers. We had a variety of meals, conventional and vegan. The food was nicely presented and we enjoyed it. The desserts were quite popular with the ladies.

Avons séjourné une nuit, dîner et petit déjeuné. Hôtel très agréable en face de la rivière, personnel très sympathique, bonne cuisine. Je recommande vivement

Tenía una función privada para un cumpleaños con 25 amigos y reservé la habitación final.

Reservamos su habitación grande restaurante para una fiesta de noche para celebrar un cumpleaños importante. 25 personas, mezcla de edades, familia y amigos. Planificación, comenzando con unas semanas de antelación- se hizo fácil por la administración, que ofreció su nivel 2/Menú de tres platos para eventos. Todo el mundo me preguntó a elegir su comida antes, con 3 o 4 opciones para cada plato. Las bebidas antes de la cena estaban en el bar y en el jardín, y hemos probado y elegimos modestamente precio vinos que resultó ser muy bueno. La dirección era en todas las etapas muy cooperativo y ayudar en la planificación; e. g. nos permite tomar nuestras propias decoraciones de mesa, y un pastel. En el mismo día, todo salió muy bien, gracias a Roberto y la espera y el personal del bar. El restaurante era como cuatro mesas, con ajustes de lugar convenido de antemano. No podíamos haber estado más contentos con todo el evento. Importante, todo el mundo comentó que la comida era realmente muy bueno.

En general, la comida era buena. Pero el servicio en el comedor era terrible. = El comedor estaba frío. Preguntamos si podíamos encender la calefacción. Nos dijeron 'no'. Había preocupación mostrada para nuestra comodidad. La aceitunas entrante venía con la entrantes! El orden lateral de veges llegó a mitad del plato principal, a pesar de estar solicitado dos veces. No nos ofrecieron bebidas o la carta de vinos. Tuvimos que pedir. Decidimos tomar un café en el bar esperando un poco de calidez. Un poco mejor. Café bueno pero no después de la cena, a pesar de solicitar oferta chocolate desenfadado para algunos. Nos dijeron, "no hacer eso. Una experiencia decepcionante.

do not eat in this restaurant unless you want to make yourself sick and ill. I would not eat here again if you paid me too.

We arrived late but staff still ensured we had a relaxed lunch. Food was very tasty. Surroundings very convivial and quiet.

The food at this restaurant was good value for money. A good menu and a good bar. Friendly and fast service. Will definately return when next in Cambridge.

Este hotel podría ser precioso. Es en el entorno más hermoso, pero necesita una renovación a gran escala. ! 980 s decoración con las alfombras más horrible. Las paredes son muy finas y podíamos oír todos los ruidos de arriba. Solo estuvimos una noche. No vale la pena el precio.

Antes de mudarnos de casa solía comer aquí regularmente, pero no he sido durante unos años. El Invernadero en sí está intacto y es espacioso e informal. El personal era muy atento y educado. El menú ha realizado una renovación completa y ahora ofrece una amplia variedad. Éramos 4 amigos celebrando un cumpleaños y todos elegimos el menú de 2 platos cena temprana. Las raciones eran abundantes, la comida recién preparada y deliciosa y era tan razonable. Sin duda volveremos pronto.

The worst meal i have ever had. I would never ever go here again! Everything here was absolutely gross and i would advise anybody that doesn't want to eat muck not to stay here

Este restaurante del viejo mundo en el hotel tiene sus encantos. Con un patio comedor, una amplia sala y un jardín precioso. La comida es buena y a un precio razonable el tamaño de las porciones y es muy agradable. En mi opinión debería ir italiano pero a mí. El único inconveniente para mí es el servicio, fue aburrido y monótono. El personal estaban más interesados en ellos mismos con la conversación y parecía tener poco tiempo para los clientes. Así elevar el nivel de servicio y este re restaurante ' haber obtenido otro nivel de clasificación.

This is a frequent place my family go to eat when we have something to celebrate. And time and time again the staff are welcoming and accommodating and the food is incredible. Always worth a visit

Situado justo enfrente del río Cam, el Arundel ofrece excelentes restaurantes en un ambiente hermoso para un precio razonable. Realmente merece la pena la visita.

We had a very nice meal at the Arundel but would have to agree with the other recent comments regarding the place needing an upgrade as its looking very tired and a step back in time with decor.The Hotel is in a lovely location next to the river and has a lovely sun lounge restaurant, which is sadly underused.The staff were very friendly and attentive and the food was very good, some things were a little on the expensive side though.Worth a visit for the food, we didn't stop at Hotel so cannot comment on that.

The starter of pate was fine. The main course of salmon in filo pastry with a sauce was also fine. The whole meal was let down by the vegetables accompanying the main course. The cauliflower and calabrese was overcooked and tasteless, the potatoes were too hard and the carrots nondescript. I have eaten there in the past with properly cooked vegetables so standards must have slipped.

This is a hotel of contrasts.Location is excellent opposite Jesus Green and a few minutes walk along the Cam into the centre of the town. So a great locationRooms - my rooms on the couple of times I have stayed were large but souless. The bathrooms are fine and clean and rooms are comfortable.The decor to the rooms is out of the 1970s and a bot overwhelming.The weird bit is breakfast - how does anyone manage to make a full English breakfast so average. The fried eggs come hard, the bacon un-tasty and the sausages average - they look like they have been under a heat lamp for way too longThe costs of the room and breakfast are around 150 GBP and given location its good value for money despite the breakast

L'hotel è ricavato da vecchie villette a schiera tipicamente inglesi per cui la planimetria è piuttosto complessa ma divertente. L'atmosfera è molto cordiale , il personale molto disponibile. La posizione è strategica perché in un attimo, attraversando il parco, si è in centro. Abbiamo cenato due volte e la qualità è nella media, i prezzi sono abbastanza contenuti. Ho soggiornato in una family room con moglie e due bambine. A stanza era grande a sufficienza e pure il bagno ma i letti dovrebbero essere sostituiti con qualcosa di più moderno e confortevole... bene la classica colazione continentale.

Stayed at the hotel for one night only, the staff are friendly and approachable but the hotel itself needs an urgent modernisation. The decor has a 'residential home' feel and has quite a mismatch of shapes and designs (none too good). The room was in a lovely position overlooking the river but on entering felt like it was a sauna. It smelled stale and smoky without a crisp clean feel that you would expect after paying £140 room only. As the room was so hot and switching off the radiators we had to open the window for any chance of sleeping. However this meant we had to hear the traffic. My other half didn't feel too well so after dinner (not at the hotel) we attempted to have an early night.Unfortunately there was the most awful loud continuous sound, and it was just above our room. It lasted so long that I had to contact reception, who fixed the problem. Assured that it was sorted we attempted to sleep again only to be woken up again! And contacting the reception again.The walls are very thin and we could hear everything in the room next to us. The decor again in the room certainly has a lot to be desired. Towels had holes in and the curtains were able to block out some of the hotel lights outside but the room was not completely dark. On leaving this morning after nearly no sleep, or if any, pretty disturbed I thought that there might be a discount applied but no.This hotel is handy for location but if you want a modern and comfortable night sleep I wouldn't recommend it.

This place quite surprised us I must say, so much so that we have eaten there again. Both visits have been to the conservatory at the rear of the hotel where access is available from the car park which is again at the rear.Roomy and light it is on a good day a great place to take lunch although it did get a little chilly towards the end of our lunch, not quite sure but they must run some kind of heating in there.On both visits they were not over busy so we gained good attention and reasonable service, having said that it appeared that there were just two serving staff which might cause some issues if visiting during busier times.The food was good on both visits. I tried the ale pie both times and it was good, served with a selection of vegetables and mustard mash potato. Other members of our party tried a variety of options both starters, mains and puddings all with a good result.Reasonable costs and certainly from our experiences worth a visit.It was a surprise since my experience of eating in hotel restaurants has not always been good but on this occasion it certainly did not disappoint us.Toilets are an easy walk on the same level, clean and well kept. During our visit parking was not a problem, however there is little alternative parking close by so again I can imagine that there might be issues if visiting to eat during busy times.

Can not speak about hotel because the hotel was so bad i refused to put my self through any more misery ..the rooms are not superior we asked for a river view and ended up in the coach house wich is to all purposes a wooden hut in the car park ..after complaining we obtained a small room overlooking the river only to find more water dripping down the damp window walls ..we then asked for our presseco bottle and glasses to be bought up from the old room .the manager then spilt them on our new bedroom floor and reimbursed us with a single glass ...the television is on the side wall .and overall it is scruffy and in need of a good face lift ..

Tonight was our first visit to this lovely restaurant, but it won't be our last I hope. Meals were delicious, fairly simple but good quality food made with care. The fudge brownie sundae was a particular delight! We sat in the conservatory area which was beauitful - plants/trees, canopies, and warm lighting. There's no getting away from the fact that dining there feels like stepping back in time, from the waiting staff's traditional outfits to the old fashioned British food (I haven't seen melon as a menu starter since I was a child in the eighties) but that is where the charm lies. Although some have commented that it is dated/needs an update, for me the tradiitonal feel is what makes this place special, especially in Cambridge with its never-ending appetite for "quirky" restaurants. Sometimes you don't want balsamic strawberries on your steak or to watch your grandparents be referred to as "guys" by the waiting staff all evening. For such times, I think Arundel House Hotel is perfect. I left feeling quite nostalgic for a time of genteel service and proper napkins - and very full from having eaten some satisfying, simple but delicious food.

We dined in the evening just after seven and were quickly seated in the conservatory by the attentive staffThe decor was about what you would expect in this standard of hotel and the environment is welcoming and pleasant.The restaurant was not busy and our order of Lamb Shanks, Salmon and Fish and Chips was quickly taken and promptly served.Two in our party were particularly pleased with their Lamb Shanks .......... The Fish and Chips was a little disappointing as the fish portion was very small and did not represent good value for money.The deserts were fine and enjoyed by all.Those wishing to dine early in the evening should note that it is worth arriving before seven as special menus and early bird options cease at that time.All in all a good experience and reasonable value for money

Rude and incompetent waitress, pushing for payment while making inappropriate comments - food average

The days we stayed were probably some of the hottest of the year and it was lovely to eat in the conservatory with the less formal approach

We wanted a very central location, with nice views and we were not disappointed. The staff are very welcoming and friendly, but we're just not sure this is a 3 star hotel. It's in a gorgeous, but very dated building and the decor us in need of an upgrade. Our room was spacious enough, and wonderful views...but everything is very basic and more 2star compared to other hotels we've stayed at. It was a hot day and very, very hot hotel, room and the corridor and stairways very muggy. No air con or fans in rooms, nor mini fridge. I know this will be because it's very old, possibly listed BUT...to not be able to have cold drinks in 2016 isn't 3star. However, our priority was location, and it exceeded our expectations and the staff were all lovely. £145 per room, is however, very expensive for no mod cons.

Before I went to this restaurant, I had read very mixed reviews on here. In my experience, overall this was a nice place. Not breathtaking, but nice.The staff were friendly for a hot Sunday afternoon! I went to the restaurant to celebrate my Grandparents' wedding anniversary, so we booked in advance and chose our menus beforehand. This place seems very good for events like this and seems to better suit the older generation, with the decor, atmosphere and even the style of food. We were in a separate function room which was a nice touch. We had three generations at our booking, and all seemed, for the most part, satisfied. (Those who were not satisfied are notorious within our family for being difficult in such situations, I must point out!) The staff coped well with our lack of organisation (most of us couldn't remember what we had ordered) and still managed to serve with a smile on their faces. Service was swift and professional, and I don't believe anyone had any issues with this. The place itself and it's atmosphere is rather old-fashioned, but not in an off-putting way, I personally think it is actually quite charming, traditional and nostalgic, even if the carpet and staff's waistcoats do clash a little!! Definitely more suitable for an older generation; for example I would not bring a date to this restaurant, or a meal with my friends (I am 21, so by older I mean probably 50-60+). The food is nice, well presented and tasty. We chose off a set Sunday menu. I am not vegetarian however it sounded good so I chose the Mediterranean tart as my main course, and it was a very good choice. Portion sizes are good too, I was full after the three courses.The style of the food, however, is not something I would choose over other cuisines. The menu was I suppose, British, but traditional. If that is the sort of thing you enjoy then this is a great place with a great menu!My favourite aspect of the menu was the varied wine list. There was something for everyone and at a range of prices. I chose a Reisling, which was so delicious and £18 for a bottle. This seems like a great place for family functions such as the one I was a part of. I would visit again in the same capacity, but I wouldn't go to the restaurant with my friends. The cuisine is also not the type of food I would go out for, but that is my opinion and therefore shouldn't be taken into account when deciding for yourself. Overall I am happy with the experience, so thank you Arundel House Hotel Restaurant for making my grandparents day special!

Steak was tough, fudge sundae dry and deep dish apple pie very shallow with minimal filling. Service was slow despite the Conservatory Restaurant being only 1/4 full.

Stayed here for two nights whilst exhibiting at cereals show. I was made aware upon booking that I had been given the last available room so this may explain my slight disappointment. The room was small, single bed, tiny bathroom..all ok considering I only needed the room to sleep! Only probably was the temperature! The weather wasn't particularly warm but the room was roasting!! Others staying at the hotel said they had the same problem and it stopped a lot of us getting a good nights sleep!! Although there is a fair amount of parking due to the popularity of the hotel during this time this also proved difficult. Restaurant was extremely quiet but food was good on both evenings.

Both bar and restaurant had good service, menu was good as was wine list. Food came quickly and was excellent, wine likewise,

Nieco staroświecki i mało oryginalny wystrój . Obsługa miła , ceny jak w całej Anglii drogie . Hotelu nie polecam ale restauracja ok

Good menu. Reasonably priced and well presented but the wine list is horrendously over priced. Better value and quality is to be had in Cambridge itself.

Only went for lunch with the family. Same style of menu from when I visited about 20 years ago. The restaurant, bar and conservatory needs to be seriously updated to get with the times. Place is clean, so no complaints there. Food is average but stuck in the 80s.

I met my Husband for lunch today in the Arundel House Hotel Conservatory. Having been here many times with colleagues, I was excited to treat Hubby to lunch, confident we would have a lovely time. Sadly my lunch- bruschetta with prawns and smoked salmon on ciabatta was disappointing. Beautiful setting, excellent waiter but food surprisingly underwhelming. Ciabatta was actually normal white bread, dripping with butter. Prawns were tasteless and the plate looked like something out of the 1970's. Strapped for time as we were on lunch break, I ate most of the meal, not wanting to make a fuss. When asked by the waiter if I had enjoyed my meal, I told him I was disappointed to which he agreed. He said he didn't think it looked great when he served it and apologised. He gave me a menu and asked if I would like to choose something else. I accepted his offer and he left me to peruse the menu. After a short time, he returned looking embarrassed to tell me that chef said I had eaten half the bread and therefore expected me to pay in full and would only offer me a slice of bread and butter....We of course paid which was always our intention but explained to the poor waiter that we are unlikely to return. Such a shame the chef had poor customer service and could learn a lot from his front of house staff. On balance, my Husband enjoyed his soup.

My friend and I regularly visit the conservatory restaurant at the Arundel House and have done so for several years. The food isn't fussy but is good quality, generous in portion size and excellent value. Favourites of ours include the cumberland sausage and mash, as well as the lasagne and homemade cheese burger.The service is efficient and always comes with a smile. We have become familiar faces to the small team of waiting staff who are always very welcoming to us and ask us how we are. If we have any special requests they will always try to accommodate them as much as possible.The setting (particularly of the conservatory) is very unique, being surrounded by glass windows and a variety of exotic plants. It has an old-world charm about it. It is especially nice on a spring / summer evening as the sun is setting. I recommend asking for the 'restaurant' menu even if you sit in the conservatoryThe Arundel house conservatory and restaurant is by no means a shining example of modernity so if you are wanting the latest in haute cuisine it is probably best to try somewhere else. If however, you are looking for a relaxing environment to have an excellent value meal then this is the place to come - give it a try...looks can be deceiving!

The service was slow and the food was poor. Two out of three steaks consisted of half fat and gristle and most of the steaks were left on the plates. The three roast dinners were served luke warm, the meat arrived a long time before the vegetables so the meal was nearly cold by the time we were able to eat it. The other two meals, the vegetarian option and gammon steak were considered okay.

I spent just 2 nights in this hotel. It was april and outside wall painting was still in process. The hotel is in good location and has relatively nice view. Reception was friendly and staffs were ok. Actually the building and room (standard single) is very classic and with narrow stairs and corridor. However, the dinning hall is large and well equiped. Only i dissapointed thing is poor breakfast.Although i had "english breakfast" which is a way better than "continental breakfast", it is still very poor. I don't want to believe this is normal in UK.All other things were acceptable and favorable.

Booked a discounted double room which turned out to be a very small garret up three flights of stairs which would be just about ok as a single. Paid a lot more to be upgraded to a 'superior' on the ground floor which was comfortable although affected by traffic noise. Breakfast was included but turned out to be 'continental ' with cooked breakfast extra. This provided a very poor choice. There was some cheese but no ham or charcuterie as you would normally expect . The only bread was poor quality sliced. The worst breakfast experience in many years. The hotel decor looks like a throw back to the 70s which perhaps explains the catering standard.

This hotel was on a list of places we could use with a voucher for Afternoon Tea we were sent by an insurance company. Well... we would certainly go again. Their offering was not the same as usual with the cake stands etc but we got cucumber sandwiches, a warm scone with jam and clotted cream and CAKE! All was home made I am sure, and so much cream..... very good. And as much tea as we could drink, or coffee, hot chocolate or whatever you wanted.Although we got it free I looked in a menu and was very pleasantly surprised at the price. I would certainly pay what they were charging for it.

Visited here for family Christmas dinner on the 20th Dec 2015.Firstly the appetisers were very poor. Nobody at the table liked the food served and the waitress asked if we enjoyed the starter, we said not really and she said nothing!Main course and desert was fine.The main issue was with the waitress. She was incredibly rude, the table was actually shocked with her attitude. She said that I ordered a certain starter that I didn't. I told her I didn't order that and she said "yes you did" I was a little annoyed and said that no in fact I had not! I thought that was it but she walked off saying in a loud voice "actually you did!" I could not believe she was actually arguing with me in front of everybody. She then proceeded to bring me my starter that i didn't order order. I live, work and eat out regularly in Cambridge, but I will never ever return here.

Our second trip to this restaurant proved equally as good as our first visit some months ago. The food and the service are so good.

We chose to eat in the conservatory for our dinner. Service was prompt and friendly and our waiter was great. We both enjoyed the potato and leek soup, and I then followed withthe Cumberland Sausage/Mashed Potato, and my husband had the steak & onion pie. Delicious meal which made us feel at home and we left with very full stomachs! I'd certainly be happy to dine here again if I ever happen to be in Cambridge again.

The celiac in our party was able to eventually obtain GF meals but it was a bit of a challenge. It seems that the lovely bookings & reception folks upstairs don't talk with the generally lovely restaurant folks downstairs so our requests for GF meals were politely & regularly noted but lost between the floors. A young guy serving in the restaurant (whose Aunt is a celiac) understood the issue & stepped in to ensure the celiac in our party got some food at last. Finally, please don't serve stewed cold pots of tea.

Stayed here for two nights in August everything was fine and the food was excellent with great location. Only problem was the room was way way too hot, the radiator was turned up full even though it's August, and after we turned it down the room was still sweaty hot even with the window open. Apart from this it was great

We had our meal in the restaurant. Well presented and acceptable in all respects (albeit we asked for a table by window when booking but were not offered one) but lacked the extra quality in style, presentation, choice and service to raise it above average. The very large conservatory in the hotel is in some respects a better location to eat (with same menu) but in the past we have experienced poor service there. I think they need to raise their game as there are so many competitors now but its good for a safe choice. I hope they succeed as it is a long established family run hotel.

Went with 8 others to celebrate a 90th birthday. To be fair the others thought the restaurant was posh and the food very good - they don't get out much bless them! My starter of meat terrine was a tasteless slab of pate served hard straight from the fridge with a watery bowl of onion marmalade. Main course was 2 filets of steamed place in what was supposed to be tomato and white wine sauce but was actually a creamy tomato sauce left so long under the warming light it had started to dry out and burn. I ate none of it. Vegetables were many but plainly boiled so flavourless. Pudding was apple pie (Brakes?) in watery and tasteless custard. I've honestly not eaten such poor food since the 1970's. All it needed was a bottle of Blue Nun to complete experience. This place is stuck in a time warp. If you like that sort of thing, and some of our party did, then go. Otherwise choose somewhere a few decades more up to date.

Chicken in BBQ sauce: the chicken was excellent quality and well cooked but was served in a bog standard BBQ sauce with, at best, average potatoes and my husbands chicken madras was barely curry flavoured at all. We shared cheese and biscuits which came straight out of the fridge...thankfully we were seated next to a radiator so were able to place a plate with the cheese on directly on the heat to warm up. It's a pleasant environment and the staff were friendly and helpful, but a disappointing dining experience.

I really liked the selection. Although I prefer a couple of starters rather than a starter and mains, there was a good selection of dishes. The restaurant is very pretty, like the hotel and a good place for a romantic meal for two, although I was on business so didn't have the opportunity for that :-)

My wife and I recently visited this hotel restaurant for lunch and we vowed never to write it up for Tripadvisor as our experience of it had been simply too embarrassing. Given the pretensions of the over described menu the food was truly appalling. I find myself writing now on our joint behalves as a warning that every restaurant must have an 'off' day. (We hope in this particular hotel's case it doesn't apply to every day of every week!) It was all the more disappointing as we had originally intended to eat elsewhere in Cambridge. A simple, straightforward menu.... can't go wrong! My starter was a washy, anonymous vegetable soup, though my wife fared better with a dish of mussels in a cream sauce which she reported as 'unmemorable'. There was better (or worse) to come: my wife's order of Beef braised in red wine was no more note less than a shortcut of overcooked beef smothered in tomato sauce, together with an apology of an undercooked potato tower described erroneously as 'Boulangere'! My own main dish of tenderloin of pork in a guinness and mustard sauce may have started in the kitchen as a good idea, but reached the table as a rapidly cooling disaster together with an overcooked dry pat of potato and leek that no self-respecting Irishman would recognise as the classic dish 'champ'.The meal annoyed me particularly as the food was nowhere near the kind of standard that we are customarily able to provide for ourselves at home - and our embarrassment was doubled as we were entertaining a guest! Service was certainly on the slow side, and our surroundings, though reasonably pleasant, were a throwback to 1980s decor. Definitely not recommended.

Limited choice, good food quality, great atmosphere. Service however was appalling. Some of the dishes (like the Madras chicken curry) were not just not nowhere near authentic, but were more chicken curry in tomato sauce!

We came here after a funeral in Cambridge.The buffet was very well presented with a good assortment of food.The interior was very pleasant

Why was this restaurant not busier? the food was brilliant with a reasonable set menu price and lots of choice.The ambience was peaceful with good furnishings and plenty of space.The service was excellent with just the right gap between courses.Food presentation was good and different with my wife having melon and sorbet as a very tasty starter.I had a fish crepe which was really full of fish.We had gone for Sunday lunch so Ihad beeg and my wife had lambe.Again well presented with a good choice of vegetables.finished with a baked alaska,which came at just the right size and completed an excellent meal

After walking around the centre of Cambridge and finding most of the restaurants very busy we ended up eating in the hotel restaurant which was quiet and roomy. We enjoyed the meals finishing off with a baked cheesecake which was excellent. Friendly waitress and average prices.

I had lunch in the restaurant today in a party of 11, food is also available in the conservatory area.The food was superb, and absolutely delicious. So many different meals to choose from and each one perfect. The whole restaurant, bar and conservatory area is so clean, and the staff there are so helpful and pleasant, there is also parking on site. I have been there many times and not been disappointed once.

We had dinner here one evening. The food was very good but the down side was that there were very few residents eating in

The hotel is well located for visiting Cambridge City centre. Just a 10 minute walk across the park takes you into the historical and shopping areas. Of particular note is the secure car park for residents at the rear of the hotel. Accommodation is clean and comfortable although the whole place is a bit 'faded'. It's in need of a refurbishment. We were in the quiet Coach House block, well away from the traffic, but the noise of doors slamming is a problem caused by lock design. Continental breakfast was included and was fresh and well presented. The staff members were helpful and polite. A very good experience lacking only in the faded finish!

We ate dinner in the Conservatory, which is elegant and a nice place. I had prawn cocktail starter and Cumberland sausage with mash main course, average pub grub quality only. The staff were friendly and smart, but rushed off their feet so service was poor. We paid £69 for two courses for two with a bottle of wine. At these prices we would expect better.

Nice restaurant, good value for money. And quite Polish! However, not recommended for vegetarians. I'd recommend going.

Sono stato 3 notti in questo hotel.. Camera nella media. Non hanno mai rinnovato le dotazioni per la doccia ( shampoo etc ).. Manca anche un minimo di una bottiglia da bere ( non c'ė il frigobar ). Il ristorante sotto la media in termini di qualità del cibo ). Ho ordinato del pollo al curry ma in realtà hanno portato del pollo al pomodoro e neanche molto saporito. Servizio nella media. Colazione abbastanza povera.

I've been in and out of Cambridge for a month now due to work and I have to say Arundel house has made my stay very comfortable, the staff are all friendly and breakfast is good. I will be staying here again for the next 3 weeks and I'm not at all worried about that fact.

I went here with 6 other family members for dinner on a weekday evening. I ordered a pint of old speckled hen at the bar which caused the bar person some difficulty in pouring. After continually pouring out the half pint of head from the pint glass it was wiped with what I could only describe as a dirty jay cloth. We sat in a lovely conservatory with a hand full of other customers and ordered from a very good menu that was reasonably priced. The meals took over an hour to arrive during which time no one member of staff offered to refill our glasses. It appeared some were setting up for the breakfast service. The food was very good and I would recommend the Cumberland sausage with mash in a port sauce. During the meal it would have been nice to be asked if we would like any more drinks or if the food was fine but this did not happen. Instead of going to the bar after we opted to go home and have a night cap there as the lack of service made us feel unwelcome which was a real shame. I can only say the food was great but the customer service was sub-standard from what I would expect. I left feeling disappointed.

Το ξενοδοχειο ειναι εξαιρετικό, ασφαλές καθαρό και άριστες υπηρεσίες εστίασης και υποδοχής. Ειναι στις όχθες του ποταμού cam. Ειναι άμεσα προσβάσιμα απο το ξενοδοχειο αρκετά κολέγια αλλα και αξιοθέατα του Cambridge. Το συστήνω ανεπιφύλακτα!

The conservatory is a lovely place to meet and relax. The staff were friendly and polite. The food was quite good, but the scope perhaps a little limited in today's cafe culture.

Lovely restaurant inside the hotel and a pretty conservatory to the rear. Although a bit slow between courses, it never mattered to us. Staff friendly and helpful

We love the menu at this hotel. Some very interesting, beautifully cooked dishes. The Atrium is a great place for children. Whilst we were there, mum and aunties were chatting inside and dad was out on the lawn in front of them kicking a football about with his two small sons. Lovely of the hotel to be so accommodating.

Our meal took 45 minutes to arrive. I ordered steak with veg but it came with salad. When it came back with veg the steak was stone cold. I asked for mustard which took so long to arrive I had nearly eaten my entire meal. Very disappointing.

A large party (25 plus) of us went to the Arundel for our annual dinner. We paid a fixed price of £23.50 per head for three courses. The food and the service was good. At the end of the meal the waiters came round and took our orders for tea or coffee. What few people realised was that the tea/coffee was not included in the £23.50. Tea was £2.95 and coffee was £3.25 per person. The tea/coffee was not served at the dining table, but a number of jugs of coffee and pots of tea were placed in the bar together with cups and saucers for a do it yourself service. The cost of this for 25 people was about £70. A great profit margin for the Arundel, but a little sneaky and not to be admired. The bar drinks were relatively expensive and the cheapest bottle of wine was £19.50. The total cost of the evening, for my wife and I, was just under £80 for the food, a round of drinks and a bottle of wine. I will not be returning to the Arundel because there are many places around Cambridge where the food is just as good, or better, and the total evening dining experience is not as expensive.

Dining at the Arundel House was great; they have a fabulous chef and food was HOT and well prepared and VERY TASTY!

Went for a family meal before Christmas. Food was poor and over priced. Also the service was non existent.On top of that I went the next day for breakfast and the toast they left out had gone mouldy. Need I say more.Avoid if you can, there are better quality places in Cambridge for half the price.

The decor is a bit tired but the food was very good. It's one of those "don't judge a book by its cover" situations. We sat in the Conservatory and it's probably quite nice in the Summer but we were there in the Winter so it was pitch black…nothing to see.It's a great location if you are trying to avoid City Centre traffic. We parked right out front for free and you can walk across the street to the River Cam.We'll go back.

Quality. Had delicious, memorable meal a few years ago so wanted to give it another try. We were not disappointed and dont usually have pudding but just had to after having really enjoyed the starter and main meal. Definitely worth a try