Aromi in Cambridge

Terrible service. Staff were unfriendly, did not ask at any point if we wanted anymore drinks or dessert. Had to wait 30+ minutes for a takeaway box and our bill despite asking twice. Non-optional 12.5% service charge was added to our final bill without any receipt given to see the breakdown of cost which was definitely not deserved. The food however was lovely but will not be going back due to poor service.

Incredible coffee and food I was served by Abbie and the customer service was superb. Nice part of town also 🔥

First time trying this place and it was delicious 👌 service was friendly and staff give great recommendations. Price is reasonable. Would visit again

Excellent pizza (caponeta) and desserts. Wonderful staff. You will be impressed, we were!

Just wanted to say a big thank you to our waitress on Saturday (I’m afraid we didn’t catch her name, but she had red lipstick, a nose ring and a North American (?) accent) who went above and beyond to accommodate our group, was professional without sacrificing her personality and anticipated our needs perfectly. We were grateful to have been able to celebrate our friend’s birthday so easily:)

Really odd. Heavy dance music being played in a lovely little. Cafe absolutely spoilt it for me. Really odd

I love this place and was looking forward to visiting all day. Unfortunately the incorrect drink came out and another one was missed off the order. Not the end of the world but there was no attempt to replace the incorrect drink - instead the waiter insisted it was the drink that I had ordered and instead chose to argue with me. I didn’t even bother to chase the drink that didn’t arrive. Very disappointing experience.

I urge you not to order takeout from this place. The cheese consistently sticks to the top of the paper bag, even when foil-lined bags are used, which has happened on two separate occasions. This issue really ruins from the enjoyment of the pizzas. I'm very disappointed and hope that this problem can be fixed. While the pizzas are generally very nice, the takeout experience needs improvement. Additionally, the lack of staff often leads to long wait times for both placing and receiving orders - sometimes up to 15 minutes or more. All they need to do is give takeaway pizzas in boxes it fixes the issue.

There are two entries one for take away and one for staying in but it wasn’t clearly marked and we were told not super nicely when we got through the wrong side. The food in the take away are different from the sit down and we weren’t able to order the item we saw a the take away when we sat down. My pizza was burned on the top and saggy on the bottom (you can’t tell from the picture because I purposely cropped the burnt bits out). When I mentioned it to the staff they were rude and quickly walked away. The unburnt bits of crust was delicious tho. My rice balls were tough on the outside and overly cheesy on the inside. The cakes we got were good tho. We were sitting downstairs and couldn’t get anyone to bring us the check and we had to go upstairs to hunt them down.

Great to see that Aromi has maintained the quality, reasonable price and amazing thick chocolate despite having expanded and grown. It was great to be back here!

Great to see that Aromi has maintained the quality, reasonable price and amazing thick chocolate despite having expanded and grown. It was great to be back here!

Aromi sullied catering for our work event at the Language Centre at a very short notice and were a pleasure to deal with. Fantastic service and food. Highly recommended!

Everything was delicious! And coffee, ofc!

This is probably the best Italian snack food i have had outside italy. The choice is really good, it's all really fresh as you can see them cooking and restocking. It beats any other coffee shop easily. Not too expensive, not cheap, but worth the money. Well worth a visit.

Totally not recommended. The food is okay. Pizzas are fine, but not exceptional. It took 20 minutes for two pizzas, but they arrived cold! Service was average. The tables are small and very close to each other. The worst part: a 12.5% service charge (£4.65). I did not know that an £11.30 pizza did not include table service. Should I collect my order at the counter when there are waitresses available? The menu lists pizza, drinks, and starters, but not the service charge. They did not even ask if we wanted to leave a tip, they just included after "Sub Total". Was that service charge taxed? Luckily, I requested the receipt and checked it just now. Now I can tell others the truth. Totally not recommended. P.S.: The toilet is downstairs, so if you have mobility issues, this is not the place for you.

Aromi is a must visit in Cambridge. Their sourdough pizza is amazing and ever since we tasted their pistachio cake no birthday for my daughter is complete without it...also they serve a rich and bold Italian espresso to lighten up your day ;) And don`t get me started on their gelato...

Came here for lunch and had the pistachio cookie, pistachio latte and cheese pizza Very busy place and you can’t sit down to reserve a table until you’ve ordered Very good food

Got a takeaway ‘zucchine’ pizza and was blown away. They taste even better than they look (and they look good!). Super fresh and fluffy dough. Very impressed. Went back the next day to sit in this time and got the Caponata pizza which definitely topped the zucchini pizza, it was absolutely delicious. We also got a coffee, a soft biscuit filled with chocolate creme, and a ricotta cannolo (the ricotta one has a slight orangey flavour). I’m no cannoli expert, but I had a couple in Sicily and have never found them the same in the UK until now, the light orange flavour was perfect. I also spotted a jar of crema di pistacchi (it’s like a green nutella made with pistachios instead of hazelnut), which I’ve been missing ever since I was in Sicily on holiday. I can’t wait to open it.

Came here with a couple of friends on a weekday evening to grab some dinner before seeing a show at the nearby Cambridge Arts Theatre. The restaurant is like a tardis, way bigger on the inside than it looks as there’s downstairs seating too so don’t be put off if you look through the window and it seems full - you may still be able to get a table! It has a cosy ambience and the staff were warm and welcoming upon arrival. Two of us chose pizzas while the other ordered some arancini from the antipasti menu as their main. Unfortunately this did not seem to be communicated to the kitchen as the arancini was brought out a long time before the pizzas, meaning my friend had to eat her food first and then watch us eat ours. The pizzas were absolutely delicious, although they are served unsliced and the knives are very blunt so my hands were aching by the time I’d finished. It took a while to pay our bill as the restaurant only has one card machine and the waitress seemed a bit flustered when we said we each wanted to pay for what we’d ordered. Ordinarily this wouldn’t have been a problem but due to the misunderstanding with my friend’s meal being served as a starter, we were tight for time and in a hurry to leave, so this was a little frustrating. All in all we had a really nice meal - the food was top notch, the staff were friendly and the atmosphere was great - so if the little niggles I mentioned get sorted, this place would get 5/5 from me.

The Italian pizza is the best. The margarita and with vegetables are delicious. Very nice atmosphere. Very good attention.

Good food, but the ordering and takeaway set-up is an utter shambles. Shouldn't take 25 minutes to get a takeaway sandwich.

The food is just amazing!!! Highly recommended! Thank you

tiramisu.. dont be fooled by it’s look, it was very bad…

Zucchine pizza is divine! Inefficient ordering system though.

They had tasty pizzas , but I would never go again. My experience in this pizzeria is so bad. They don’t give us a single table for eating in, even though they still have available ones downstairs. The staff was asking the guy in front of me if he wanna take out or eat in; But when it came to me, she said it was too crowded to eat in! We ended up taking a hot pizza, sitting somewhere beside to the street and eating it without a fork. It was terribly difficult to finish it without any tableware. All the toppings fell in the bottom of the bag…😤😮‍💨 I guess no need to explain more.

All tables outside were messy when we arrived but got cleaned after we asked the waitress. The lady serving pastries was polite and friendly and the food was nice. But waited about 15 minutes for our coffee and it was cold. When we said it was cold, the waiter was rude and blamed it on the ‘government regulations’? Must have missed the news announcement that UK residents are no longer allowed coffees above room temperature. They took the coffees inside, came back with them 2 mins later and they were exactly the same- if not colder.

It was a nice place! I definitely should've looked at the menu beforehand, I didn't see any pasta but their Margherita is good!

It takes too long for people to wait in line. In particular, there is no notification even after waiting for a long time. I waited about 20 minutes for my order and 20 more minutes after paying, and there was no apology. One out of three dishes didn't come out. There is no explanation during the rebuilding process. It took 50 minutes to prepare everything. The pizza came out tangled inside the wrapper and the toppings were battered. It sticks to the packaging, so you have to tear it, then remove the paper and eat it. It was difficult to eat because all the toppings spilled out. Don't do takeout. no. Don't go to this restaurant.

I've noticed significant cross-contamination between veg and non-veg pizza slices here. While standing in the queue, I saw slices of meat falling onto the veg pizzas. The staff simply picked them up and placed them back onto the meat pizzas. Although they're wearing gloves, they don't change them between handling veg and non-veg items, which is very concerning. This needs to be addressed to ensure proper hygiene and respect for dietary preferences for vegetarians. I come to this place for their pizza slices and coffee and witnessing this has really put me off now buying the veg options. Adding insult to injury, my coffee was served using the same gloves. The level of carelessness observed here is unacceptable. Adhering to basic hygiene standards is essential for maintaining a safe and enjoyable dining experience for all customers

Well worth the wait! It doesn’t matter if you queue up!

The food was really good, but however the way how orders were handled and customer experience could be better. The staff were very stressed, and this was also transferred to the customer experience...

Very good food but terrible crowd management in the restaurant, with the mixed queue for takeout and getting a table. I only order takeout via delivery services now

Obscene waiting times. Tourist trap

Cosy & authentic Italian Pizzas &Aranchini place. Kind of hard to get a free table on the ground floor, but more seats are downstairs. Great place to have a lunch break between the classes in Cambridge. During student-times we in here often, mainly as a take-out (~20 pence cheaper ). You get free water here. Place is still great, have more small fancy bakery-style sweets and finger-food now. If you have a car, there is also big underground parking around.

An extremely bad dining experience. I followed the navigation for a long time and found this store. When I walked in, I saw that the environment was very average. I ordered a pasta. Dining in the store was one pound more expensive than taking it away. Before serving, I wanted to replace the hollow noodles with pasta, but I was refused. And this is a quick-frozen product taken out of the refrigerator, heated and defrosted and sold to customers! When served, it looks like this in Figure 1. . The dining environment is very poor and there are flies! ! The waiter's attitude was also very bad, saying "no" indifferently without smiling! ! The taste is very bad! !

It is located in the center of Cambridge, an Italian corner, very welcoming

The queue to order is very - very - long. Will dine-in be about 0.3 pounds more expensive than takeout? The service is better than nothing, but the pizza is really delicious. I recommend the eggplant pizza (it tastes like fish-flavored eggplant) and the Margherita pizza. Tiramisu is delicious

Really good pastries but the staff are so rude! Particularly the taller girl behind the counter with black hair, I didn't see her smile, she didn't say thank you when placing my coffee down. In fact barely even spoke! It's sad that such a good cafe is ruined by poor service. NOTE: there are other reviews that say the same.

Food is amazing, even vegan option is quite nice. However the service can be improved.

Tried to grab a quick bit of pizza to share, but it took ages

This is an amazing place to eat! It’s busy quite often ❤️ but always worth it

Very light sourdough makes you want even more! Came twice in a day to get another slice! Had the plain croissant and chocolate croissant, oh my the chocolate was overloaded! Worth the long queue! Highly recommended.

The food was solid! The aranchini was nice, but the pizza was slightlyyyy underwhelming, and got cold very quickly. Taste wise, it was pretty basic/mid - nothing crazy or stand out. The portions, however, are worthwhile, and definitely give you a bang for your buck! Servers were lovely and thorough, and the restaurant has two floors, so plenty of seating :)

Always a nice experience coming here. Be prepared for the queue because their pizzas are famous here! The coffee and the arancinis are also very good.

The best pizza and the best coffee in Cambridge! Highly recommend!

Overpriced terrible place with the worst service in Cambridge. Try to avoid it.

Flatbread was good but the pistachio croissant was not! Way too much filling, tasted unpleasant. A light amount of real pistachios would have been much better.

The place is nice when you first get in, but then the food isn't 5 stars, and the service is slow and not too professional. We ordered coffee, after some wait, they have forgotten that there was an order. The place tells you it's Italian but I don't think so, This is my opinion having been to different places in Italy.

The food taste plain. The service is awful… My friend was taking a picture of this restaurant and the waitress was shouting like ‘what r u looking for?’ for at least three times at my friend after she apologized. If you don’t want people taking photos of your restaurant, just simply give a label there instead of shouting at your customers. I feel totally disrespected and I won’t recommend this place at all.

I arrived at 9 and I couldn't order until 30 min later. If you are not going to be ready at opening time, just change your schedule to adjust to your capacity. Otherwise it feels like false advertising to open doors at 9 and not having anything ready til one hour later.

Recommend the pizza with aubergine was so delicious!

Had to wait 20 minutes in line just to wait 25 minutes for one pizza. It's not worth it for small orders, not for this level of food

We entered in the shop area of this bar asking if dogs were allowed (we have a basset hound). The lady said that small dogs were allowed indeed, she took a look at the dog and confirmed that we could get in. We waited in line for about ten minutes to be served. When we were eventually about to order, one other employee of the bar showed up and said in a rude way “dogs are not allowed here” acting as we just got in without any permission. We explained the situation and he went on saying that we were not allowed in with an extremely unpleasant attitude. At that point, in a decent place, they would just take the order explaining that there was an error from their side and asking in a polite way if we were ok with take away instead of eating in. I don’t know about the food here, but I can say that your customer service is dreadful. Good money requires decent customer service.

Service is suck. Staff are extremely rude. Racism. I took a seat while my fried is ordering, the staff told me that I can only take seat after ordering and not allow me to sit. Fine I go wait for my friend , but after ordering when we try to find some seat, some white girls already sitting there even they have NOT YET order! Last but not least, the WORST coffee here! Even worst than Starbucks!

Pizza, Arancini and croissants were lovely, although fairly pricey. Seemed to be suffering a lack of staff, inefficient process for ordering/seating etc. and a particularly rude member of staff who clearly hadn’t been on the customer service training course - unnecessarily short with visitors, particularly tourists, which does the atmosphere no favours at all!

Great food. However, we did a seat in meal and it was quite disorganized. Had to wait about 30mins to get our pizza and almost 45min for a coffee.

Have waited more than 40 minutes, but pizza still not ready.

Good Italian Food. Value for money. Always saw a long queue of people waiting to enter

Was mostly bread. Quite disappointed.

Excellent special pizza with asparagus

Amazing focaccia! Proper dough and fresh ingredients. Would definitely recommend and will try them again.

CAUTION TO ANY VEGANS, VEGETARIANS OR THOSE WITH ALLERGIES. Witnessed them consistently using the green cutter (vege) on both meat pizzas and vege ones at their daytime "by the slice service". Not even wiped in-between!

A very generous portion of pizza which can be shared with friends. Margherita is very classic and highly recommended. The simple ingredients enhances the aroma of the sourdough pizza. Tiramisu is another must try item! Very authentic.

Amazing food. Croissants 🥐 was filled with cream, I ordered pistachio croissant. They have a very good selection of pizzas , all tasted great

Why so slow? Long waiting time. The personnel seems to do nothing or they just don't care.

Nice fresh pasta! Could do with a larger portion option or garlic bread as a little small.

A wonderful restaurant to dine in and the food was so delicious. Esplly the veg pizza was too good.

By far the best lunch spot in Cambridge, loved every bit of it, from the slice pizza to the typical arancino & cannolo. The pistachio cake is DELICIOUS

Nice selection of food, coffee was fine and the sweet bun was good too. The short lady serving at the till could have been friendlier though, she was not really welcoming and did not smile. Her mannerism was a little rude tbh. It does get crowded as it's a bit pokey but comfortable enough. More smiles please because it's the tourists that provide a lot of business this way. This review is a bit late but regardless, I hope the service has improved.

A bit overcrowded during holiday season

Ridiculously expensive sweet treats and very unclear pricing labels that not even the staff seem to understand. This would all be fine if the taste were outstanding but it is merely average.

We queued for a while to get seated, but it was so worth it. There were two vegan options - caponata and zucchine. The caponata one especially was delicious. The pizzas are about £7.50 to eat in, which makes it excellent value. We'd definitely return! My only criticism would be that we could see the lady preparing the food in the window, and she didn't swap knife between the cheese/meat pizzas and the vegan pizzas. Cross contamination isn't an issue for us, but someone with a dairy allergy might find it difficult here.

The ice cream was top notch. Much better than most of the other places I tried in the UK.

The pizzas are spectacular, I haven't had such a good pizza in many years.

I spent a long time queuing to pick up a pastry to take away The staff managed to find a long time doing any task aside from serving. A hugely frustrating experience.

Really good pizza but the service is too slow... I understand that for lunch break it must be complicated but we waited for over 25 minutes for take out... It's a shame because the variety of pizza is unbelievable and the sweet section (cornetto, tiramisu...) seems exquisite.

Grateful to have stumbled upon this impressive pizzeria at the end of a day trip recently, my wife and I thoroughly enjoyed our dinner here. The flavour and texture of our pizzas were amazing, especially considering they were gluten-free; the staff were friendly and knowledgeable; and "le tout Cambridge" walking past the window added to the gaiety of the Friday evening. No minuses to speak of, as the staff work hard to mitigate them. Sure, there's a queue but it moves fast. True, the space is small but it feels cozy, not cramped. Kudos to Andrew, Clementine and Mathilda. Please open a branch in London!

My friend's brother suggested this restaurant, supposedly one of the top ten pizza in the world. I got the gluten free crust. It was excellent.

Just love this place. Pizzas are always delicious and pistachio cake is 🤤

If you're looking for a brioche, closer to the Italian one, come here. If you're Italian, take care as it's quite loaded with chocolate or pistachio cream. For my partner is too much, but for me is a delightful sin 🙂. I feel it's a good compromise for the non-italian market 😉

So, unless I'm mistaken, this cafe has TWO entrances. The entry for pizza is on one side and gelateria on the other. The pizza is NOT small and costs a little more to eat-in. The line is killer; will plan to wait next time Gelato was generous for its price and delicious, contactless pay only.

Probably the best ice cream in the area. Flavours on offer are traditional, but they have more depth and creaminess than other ice-cream on offer in the area. Service was great too - super helpful.

Pizza is not italian style. Dough is too sweet. Still good.

Superb little eatery serving traditionally made and cooked fare. Seeing the breads being made on site really adds to the ambiance. We had a ragu arancini, ham and cheese focaccia , coffee and croissant with homemade chocolate spread, all were amazing. It’s a busy little restaurant so get there early or be prepared for a wait if you want to eat in (there is seating downstairs that no one seems to use 🤷🏻‍♀️), but it’s worth the wait.

I appreciate it’s an incredibly busy and popular place because the food is so great, but the system doesn’t work. Same line whether you’re sitting in or taking away but what this means is that when you’re served, nobody is checking is the seating that is available. You say you’ll sit in, they say fine, they take your order and give you a number then you go into the seated area and see there are no seats free. This happened to not just us but few groups behind us too, so we all ended up standing up waiting (in the middle of an already very busy and cramped and chaotic environment, right in the way!) waiting for free tables. Other groups decided to switch to take out and we nearly did but a table became free. The servers are also very strange and act as if they don’t want to be there. Huffing and puffing and one rolled their eyes at us when we let her pass us in the narrow hallway for some reason. A new system is needed or premises at least as this place is just always so chaotic. We witnessed a server spill food on someone’s jacket because it’s so cramped and busy. Food is undoubtedly perfect, best pizza and focaccia I’ve had outside of Italy itself. But the experience lets it down.

Great food and excellent service

30 minutes to get water at the table and 45 to get the pizza

Very tasty ! Queue could improve but overall I would come back to taste the delicious focaccia!

Tiramisu is really great Moist texture and not too sweet Many kinds of desserts Freshly baked pizza is also available Coffee is average No cash accepted

Nice dessert Don’t order lemon juice…😑

Quaint location, delicious ice cream, variety of drink options

We took out cannoli and the torta al pistacchio. Both were excellent.

Special place here to eat and chill , I recommend

Super lovely pizza slice place. Delicious bases, good range of toppings - my partner has a peanut and pine nut allergy and they were super accommodating. Highly recommend!

Nice food okay service long queue on Saturdays

Excellent food, poor service. Expect long wait and queues

Only one vegetarian option, the pizza is not that great, was very burnt, the way they package it for takeaway completely destroys the pizza and the service is not very friendly- overall bad value for money.

Our silat martial arts group would like to thank you for the high quality of food that you catered for our gathering at West Hub in Cambridge on Friday evening. The pizza slices were appealing to look at with their colours and freshness and the taste was excellent. People especially loved the seasoning on the zucchini and the taste of the sweet cannolicchi. I was also pleased with the way that the items were packaged; we were able to serve the pizza and sweets straight from the decorative boxes. Thank you to you and your staff for your time and effort.

On Sunday, I visited the place, where I encountered a long queue. Despite the 20-minute wait for my pizza, it was worth it. The Parmigiano focaccia was exceptionally delicious, and the staff kindly warmed it for me. Given the chance, I would happily return for another delightful experience.

Food was disappointing. Cooking was so uneven it felt like it was microwaved. Pasta clumped together and was undercooked in places. Either too hot or cold in various parts. 'Caramelized onion' tasted like cheap onion relish bought on Aldi and was ice cold. Would not go again. Staff were overly friendly and lacked a sense of personal space. They were condescending.