Aroma Coffee in North Tyneside

Bad attention, little desire to serve, greet and smile at the public

Love their holiday flavours! My favourite this season is pistachio hot chocolate ✨

Nice cozy café, comfortable armchairs and good drinks/food

Lovely place. So cozy and intimate. Beautiful interior and great coffee.

Awful service from the woman server with red hair. Too busy chatting with each other to listen to customers. Avoid at all costs.

I feel like the quality has dropped.

I have ordered pistachio and salted caramel Frappe. It didn’t taste or look as Frappe at all, just mixed coffee and milk. I asked a friend to taste it, just to check and she had same comments. I tried not to make a scene, and spoke to the barista on the side about the taste. They answered with I made it as it is in the recipe. In other words, that’s what we can offer here. I didn’t like the experience, I would say I won’t be coming here anymore. I paid 12 euros for this (one for me and one for my friend).

Your Saturday morning staff are rude & a disgrace ,, coffee was vile !

Loved classical music sound in am creating a quiet atmosphere before a visit to the dentist!

Decent coffee, friendly staff. 2 coffee and one croissant €10.50. I'll let you be the judge of whether that's value for money or not.

Very pleasant to relax and be calm. Team a little too rigid, a little smile doesn’t hurt 😉

A cut above other chains with respectable clients & staff

Coffee! Not bad.But I think they hate thier job! I used to came here. Not anymore Plus the senior lady staff no commonsense and hash.mostly sour face staff. Only the young and new staff look pleasant. She should be take long break from work!

Very nice coffee and pastries, the croissant is really good

Went in for a coffee break with my daughter, cafe half full of customers, at least 5 tables full of dirty ware. We were there 30 minutes, no body was clearing the tables, 3 staff behind counter talking. Sign on main counter saying, “Do not leave trays of dirty ware on the counter”. To me this is saying clean up your table yourself. I moved tables (which I had to clear & clean down myself) as it was an uneven table leg so dangerous with hot drinks, but the main reason I moved was there was a table length of dried froth/milk stuck to the table divider which was quiet hard & I would say was there for a few days. Did not tell my daughter as I wanted her to eat & drink in peace. My daughter ordered a cheesecake which was not edible & ordered an iced latte which was a full glass of milk, little ice & coffee, again not nice. Sorry to say I have been going there since if opened but today was my final day as it was not a clean & not an enjoyable experience. €18.00 for 2 coffees, fruit & a half slice of cake, way too expensive.

Could do with a good clean and face lift, table I was at was falling apart chairs very worn and grubby. Staff were lovely and helpful. Coffee was excellent.

Exceptional experience today in the city cafe at 6pm ish - thanks for making my day to the server 😊

Nice enough cafe. Not enough staff to keep it clean. The furniture is falling apart. Management needs to make a better effort.

It is what you’d expect for a chain coffee place. Good to bring a book/laptop and have a coffee or snack. It is very cold though due to the air conditioning so good to wrap up warm as you will feel the cold after 10minutes or so.

Very nice coffee. Clean restaurant.

Lovely spot to do a bit of work, wifi isn't great so wouldn't recommend doing any conference calls.

We tried the pistachio iced latte and pistachio frappe, but unfortunately, neither were tasty. The flavors didn't meet our expectations.

Filthy floors and dirty broken furniture, indifferent staff, but decent coffee.

Nice Coffee reasonable priced. Also had cake which I enjoyed comfortable seating. If your in the City Centre well worth a visit

Very unpolite bar assistant day 14 April 2024 ,9.30 am . Ii were the manager i wuold have fired her

Every time I come here, I feel as if I've just burdened the staff by my existence alone. They always seem genuinely annoyed that anybody wants to order something. Very anxiety inducing to go up to them. It's happened a few times that everyone waiting in line is making faces at each other as we all just watch the staff chat and giggle behind the counter and completely ignore us. The coffee is nice and the atmosphere is good, its always very busy so it's often hard to find a seat. Harder again to find a clean one. The food is lovely.

I love the strong taste of their latte, not light compare to other coffee shops. Nice sitting area, very relaxing ambient. Highly recommend!

Nero is the earliest opening café in Cork. Very friendly staff, reasonable prices, good range of pastries, plenty of seating and a clean toilet.

Nice spot. Bit pricy but the coffee is nice.. atmosphere is lovely and delicious desert selection.

Very friendly staff. Variety of snack food and coffee. Cosy atmosphere.

Strawberry milkshake was very disgusting, disappointing 👎 I don’t recommend it

This is a nice coffee shop you have a coffee and/or snack in Cork City. Located right in the heart of Cork City you can have a coffee here. The prices are average and choice ls of food is basic. They do have nice treats with coffee to offer. You can also avail of student discount if you register within their app and link it to student email. They also have plug in points if you wish to catch up on work without your devices and have free WiFi.

The service was awful, we sat in dirty chairs and our table didn't get cleaned by anyone. It was sticky and dirty. When we ordered we had to wait 10 minutes for two coffees. We asked for whipped cream on top and of course paid extra for it but didn't get it. No one brought us our drinks and we had to go and get them ourselves, which would be okay if someone told us to do so. But we had no idea until we went up there and asked about our drinks. The atmosphere was alright, there was music and the place is quite cute, but it wasn't very clean. Overall, based on my experience, I wouldn't recommend this café to anyone.

A lovely cafe for meeting people or relaxing alone. The coffee is good and the little chocolates at the till are lovely. Staff are polite.

Lovely quiet coffee place. The barista is very pleasant, and nice. Coffee for 4 stars, just too hot.

The coffe is good, the atmosphere too and the waitress are so gentle

Its a good place to catch a coffee when you're on the run, service is fast and you don't need to wait too long or in line, they have the best Chai Latte and their milkshakes are refreshing, so have a look and enjoy yourself a cup of nice freshly ground coffee ☕👌

Oat latte for a change was nice. It has nice thickness and delightful flavour.

Brilliant service today and friendly as always. Ciara is always very good with customers and the rest of the staff. Definitely worth a visit

Ordered a coffee got a Tea coffee flavour 3€ instead.. it’s a Scam

Foods great atmosphere of the cafe is great customer service very very rude. Was served by a young girl who seemed to be under pressure on her own she was very rude would have left only for I was meeting someone there.

The service is poor, the barista never made a latte art but purely whipped milk poured over the coffee, looks like never been into training. I ordered cappuccino, which I can hardly say was a cappuccino and not a separate americano with foam

Very limited seating available on busy days.

Lovely cakes and coffee in a great atmosphere

The service is so slow, maybe cause I am originally from Italy, I am used to seeing caffè, cappuccino, marocchino, cream coffee and so on literally "flying" around like Drones in a Bar located in any place of Italy - No idea why it is so so slow the preparation of Coffee even when there are just 2_3 people queueing... Maybe it is just abroad, but as you are claiming to be Italian I have to be honest on this review. As well tables are a bit messy and never ready and cleaned properly - Queuing is so ancient as well, If you keep doing so just change the name, Nero is 1 million km away from being an Italian Bar. But the environment is cosy and relaxing. Cheers.

Nice atmosphere, staff were very friendly, toastie was very good, especially as they heated it up. Really comfy seats too.

Food lovely as expected, café grand and warm. Service was absolutely deplorable.

Visited with my kids for a quick bit of juice and a bun. Food is the same as any other branch but the staff seemed genuinely perplexed that we wanted to order and ignored us while we stood waiting. Would not recommend.

Baristas named Elita and Ava were very helpful and explained all the menu items! Best baristas in town.

Baristas Ava and Eli were very friendly. Made yummy drinks :3

Met a friend for coffee. Great meeting place

The girl behind the counter noticed I was there after 3 min. I arrived at 6:30 pm , they close at 8 pm and the oven was already turned off!!. This happened today 13th of December. I have been there in the past and I remember also that I wanted to know the ingredients of a cookie and nobody from the staff could answer my question. Horrible experience, horrible staff.

€4.50 for a flat white is crazy. The place is dirty a lot of the time with stuff left on tables. Some of the seating is quite tatty too- needs an upgrade. Staff aren’t the nicest. Plus the click and collect- they wait for you to come in and say you’ve ordered something before they start making it which seems strange.

I see I’m not the first to review with this same comment, so it seems like a consistent problem, but we came to get a coffee and hot chocolate for our kids because it opened at 7am (1 hour before anything else) and our jet lagged children had us up super early so we were killing time. The drinks we got were fine, but there was only one person working, who was making pastries, coffees, opening up the store etc. One person can’t possibly do everything and she couldn’t get to the door to open till closer to 7:15 so we literally sat outside in the cold waiting, and even then she was unable to take our orders for another 15 minutes because she kept having to go to the back for baking. She was nice but (understandably) overwhelmed. They either need to update their hours or get more help for the morning.

Grest service and coffee as always.

I have been here a few times but when i visited today the staff was extremely rude. The two girls at the counter had a harsh tone and acted out when we asked them to help us clean out the table we wanted to sit in. I wouldn't be coming in here again. The place is great and the food is great as well. But the staff needs to work on their behaviour.

Worst customer service. Girl with pink hair and her colleague, they literally made faces and threw bad attitude when we asked to clean the table. Worst experience 0 stars for hospitality.

It s a cozy place to have a coffee and some good snacks. We had a coffee there ,however I asked for coffee without milk, I got coffee with milk. Pistachio cake is too good! Must try. Overall its a fine place to dine in and take out.

Average place. Not cheap. Many customers hogging the few seats.

Beautiful cosy place lovely coffee

I asked for a warm panini. The service lady took it out from plastic with bare hand onto the tray, once heated up while moving the panini from the tray to the plate all ingredients started falling out from the roll and she used again her bare hand to pick them up and put them inside of my panini. First using bare hand to serve food is disgusting I don’t know what she was doing with it before. Second she made complete mess out of simple panini. I said I just pay for coffee I don’t want panini anymore because she was touching it and didn’t use gloves and she started lying she didn’t do it, even though I saw what she was doing .This cafe for many years was the best cafe in town, now I might come back in 5 years if it’s still there to check if it improved…

€6 for the most horrible coffees. Frappuciono made by a ‘trainee’ barrista was half full and basically just coffee gone cold. Chai latte made by a ‘pro’ barrista was basically frothed milk with cinnamon on top 🤮

We stopped in at Caffe Nero because it opens earlier than anywhere else in town, and we wanted to get coffee and breakfast before leaving town. They were about 10 minutes late opening because there was only a single employee trying to open the cafe (including starting to brew coffee and baking pastries). Everything took a lot longer than we were expecting/hoping because of the understaffing (to no fault of the associate there trying her best). The lattes we ordered were fine, but some of the pre-made food options were interesting. One sandwich we grabbed was essentially just a slice of ham and butter on a massive roll. I'd be willing to give it another shot if we end up in Cork in the future, but if they plan to open earlier than everyone else, they should have a couple staff members helping with opening.

Comfortable chairs. Cozy and spacious place.

It has a cozy ambiance where you can read a book with a nice cup of coffee and almonds croissant, that's what I do😊

Un bel endroit pour déguster un bon capuccino avec un brownie.

Tranquilo y sobretodo buen servicio.

The place is charming, the food is good, the nooks are very inviting and the overall ambiance is great. Def recomend a visit.

Coffe is good. Toilet was not clean.

Good coffee and sweets. Very nice space they have here. Unfortunately, when I visited, the bathroom was poorly equipped.

Unfriendly staff (one in particular, the other with red hair was nice) “making you a favour” to drink an overpriced bad coffee. Toilets smelling like ashtray, nah, there are better places to waste your money, nothing special.

Supposed to open at 7am. Always late opening. One star.

Great coffee staff always smiling and helpful.

One of few breakfast places open early in the heart of pedestrian central.

My favorite now. The staff are nice and friendly. Food's not disappointed at all. You can get many places same standard. It's all about services.place so comfy and relaxing I come here regularly I love it. The guy with blonde hilite Cian and girl with very short hair are amazing staff I love it

Staff are always helpful and polite. Love the mochas here

Good cafe for Coffee, Cake and Chat.

The staff is so friendly!! Really good coffee as well

I took a very good soya cappuccino here. Price is not the cheapest one, but its soya so i could expect. However , staff was nice and place good for relaxing during a cold winter afternoon. Position is excellent, very central.

Fantastic coffee and dessert!! Nice stuff!!

For lovely morning starts nice place and good coffee ☕ are the best.

What's with the rude staff?! Do they not realise its the customers that keep them in a job! Place not very clean either, toilet looked like it hadn't been cleaned in months.

Coffee not the best but its not bad. Problem with the place is the rude staff. Young guy, short black hair with a small tattoo on his neck in particular, quite a rude little clown and its not the first time either I've experienced this, needs an attitude adjustment If I were the owner and hearing how he treats customers, he'd be out the door in a flash.

We really had two very good coffees. Unfortunately, the staff is not that friendly and overall the bar and coffee machine looks very dirty and not very cared for. Drinking coffee like this is no fun!

would love if they did good lunches, sweet treats only ok but the staff and atmosphere are great.

Busy nice staff good value. Great coffee

Such a bad experience, very expensive and my coffee was cold. Couldn’t stay inside even if I am not 18 and it’s 1 degres outside

Delicious coffee and really friendly staff. Definitely coming again.

Nice atmosphere very friendly staff and most important a very nice coffee

Vaccination cert & photo id checked here, lovely friendly staff, plenty of space and delicious coffee!

Luogo accogliente ideale per scambiare due chiacchiere con amici in tutta tranquillità, ottimo caffè e buona musica di sottofondo

It's hard at the moment to give a true assessment whilst still under restrictions so we are limited on our judgements. This is the first place restaurant or cafe where I was asked for identification as well as the vaccine pass and telephone number. The barrister was friendly and carried what I ordered to the table and asked would I like water as well which she duly brought. The place was very clean and it was a nice experience

Café espectacular y los dulces también. Si te gusta buen café ( difícil de encontrar en Irlanda) en este sitio merece la pena tomar uno. Además es muy bonito y está en el centro de la ciudad. Medidas Covid19 excelentes.

Love this place...Great service...Good atmosphere...staff friendly

Il posto è molto accogliente, niente da dire, ma il caffè non è granché, non è molto piacevole al gusto

Friendly staff and great coffee!

I visit this very friendly establishment regularly and was actually in the queue when that "lady" Lucy Linehan's review mentioned below made a huge scene. The staff were simply doing what they were meant to and following guidelines and handled it very professionally. "the lady" was completely out of line and doesn't seem to have any real grasp of the GDPR she referenced so heavily. The staff should be given medals for having to put up with people like that loon!

Hi was in the queue today getting take away when a customer called a lady raising a point "psycho" trying to put down a lady who made a request to staff member. The lady handled situation well and calmly but the staff member instead of listening dismissed the lady's request. The lady was completely in the right. I was appalled and shocked at how the staff member behaved towards this lady and how a subsequent customer became involved shouting abusive names at the lady. The lady was spot on legally with her gdpr information and Cafe Nrro need to train their staff to treat their customers with decorum. This was horrendous. Won't drink here again

Cappuccino cake is delicious. Amazing staff. 11/10 😊

The coffee was fair enough but one of the staff was so rude it put me off going again. Can't say where she was from but she wasn't Irish.