Antonio's Kiosk in Sefton

Ordered 2 meals. Both wrong. How hard is it to read an order and put it in a bag. I struggle to remember a single visit to this McDonald’s where the order has been either correct or have to have waited a ridiculous amount of time. Last visit I thought it was the worst McDonald’s I’ve ever been to. Again this has been confirmed

Was slightly early but was all good. Food hot and driver was very polite and respectful 👍🏻😀

Fries missing from order. Rest of food stone cold. Completely ruined meal

Ordered 2 x breakfast egg, cheese and sausage baps and a bacon bap with 2 x coffees and fresh orange juice. And I had to take burgers back they were black underneath. So burnt. I took a bite if mine and my husband took a bite of his and his was also burnt. It tasted horrible. Black pieces was all in the wrapper that it was wrapped up in. Wish I took pictures now... I took it back and all I got off manager was sorry. And a young boy gave me 2 more that was barely warm and just said thank you. They weren't bothered at all. I always go to all McDonald's whilst on holiday to different places around the country in our camper van. And always had lovely food with no problems. So I'm not sure whether to go anymore.

Once again, missed one of the meals from our order. Went to the drive through. Sat in the car park for 10 minutes while they got it ready. Got home and, not for the first time, there’s a meal missing. Called them up. The solution - drive back and collect. I ask, rhetorically, how difficult is it to give me what I’ve paid for? Why should I incur the expense of driving back to collect what I have already paid for!? I am mindful it sounds like a middle class problem but when someone (a child) is missing a meal (which is a rare treat) it causes significant upset. It is wholly unrealistic to just drive back and collect part of the order. A few years ago, when Macdonald’s was relatively cheap, I probably wouldn’t have cared as much but when you’re paying £40 ish for four people it is especially annoying. At that price there are many other options The ambivalence towards customer service is incredibly frustrating. I have given up on them and intend to spend my money elsewhere. They probably won’t care but terrible service and ambivalence eventually catches up on you (at least I hope it does).