Based on 120 opinions finded in 1 websites
Based on 120 opinions finded in 1 websites
Nº 414 in 545 in Cheltenham
Opinions
Ordered as a takeaway a few times now, we always get the flame mixed special for £19.99. Amazing value and really tasty meat, comes with pittas and salad, such good portion sizes too! Friendly staff when we have gone to collect but also quick delivery when we’ve ordered it to our home. Great value for money overall and great place for a Kebab takeaway!
Melissa Licata . 2024-10-02
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Great food, freshly prepared and so tasty. It’s very good VfM and the delivery option is always a very good service. 10/10 all round.
Chris Haley . 2024-10-01
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We were sceptical about going to a new place as having our favourite already but im very pleased we did. The staff was nice and polite, the food was good, and the price was much lower to what we normally pay so this was a nice surprise
Maar's B . 2024-09-18
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Very bad, don’t order from here. The chicken still got the feathers on and it’s burnt. The chicken meat if I can call it like that it’s mostly chicken skin. Never gonna order again. Not safe to eat. 👎
hiped . 2024-09-17
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Really good shish kebab. Tender, well cooked meat, fresh salad and an excellent chilli sauce. Glad have this place nearby.
James Edmonds . 2024-08-21
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I have eaten a few times from here sampling most of their menu & have to say that they really care about the quality of the food compared to other places. Kebabs are delicious & compartmented, pizzas cooked how they should be, burgers cooked with a great flame grilled flavour, great quality, good size portions & chili sause that has a bite to it. Never had a bad experience definitely worth a visit one of the good kebab shops!
Chris Brown . 2024-08-03
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Abraham is a legend! Great service
Del Iveroo . 2024-06-06
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Burnt pizza and hair on food disgusted
Ashanti Simpson . 2024-03-21
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Cant fault this place, decent kebab shop food and very generous with their extra-large donner kebabs. Their chicken donner is the best, similar to a shawarma.
Chaz Dadkhah . 2024-02-24
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Took my order at 2045, one hour later the order was cancelled. Just like that. If there was a problem delivering to my postcode they should not have taken the order.
Steve Harvey . 2024-01-20
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Normally really enjoy flames however pizza was so burnt and the fries did not arrive
Emily Roberts . 2024-01-08
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Messed up my order, the meat was off and added ketchup instead of chilly sauce, didn’t even add the salad I ordered DO NOT BUY FOOD FROM HERE. Did not help with refund . Awful food and terrible customer service
O . 2023-10-31
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I used to order from them always but lately they are getting worse and worse . Hardly any meat and yesterday ordered it via Uber and it was such a small portion and it smelled weird . I shall never order again . I am extremely disappointed. They used to be so good now they are extremely awful
Sada Mulaj . 2023-10-27
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I have been using this place for 20 years plus. I can't fault it... Update 18/8/2023. Still very good !
Gavin Catlow -Hawkins . 2023-08-18
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First time having a kebab from here. Food arrived early and hot. The overall taste was really nice but unfortunately the chicken was dry.
Emma Jones . 2023-05-15
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Loved this place for years. Ask for extra pitta with large kebabs!
Anthony Johnson . 2023-04-25
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I have had the kebab there quite a few times and it is the best kebab in town. Very good money the people that work there are very friendly and the kebab and chips, an extra large for £10.17. That’s very good value for money and always early. Definitely recommend it
BOXY GAMING . 2023-04-02
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So far waiting 90 minutes for a small pizza....oh and its only a Wednesday night.... please arrive soon 🙏
Samantha Parsons . 2023-03-29
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First time reviewing a restaurant but this very much warrented it.. Horrific experience - lamb donner tasted off so stopped eating it when noticed. Ten minutes after my stomach felt extremely bad and I have been very unwell since. As this is the first bad experience I have had here I thought I'd deal with it civilised, so contact the restaurant directly by saying that I don't want anything from this or a refund, but just want to inform them that they might need to check out the lamb donner before sending it to other people. The man on the phone was extremely irate and shouted down the phone at me saying its the same meat he's served for ten years and has never had an issue with it, then told me he is extremely busy and has to deal with all the other outstanding orders. I reiterated that I'm not looking for anything from this but just wanted to prevent the same happening to another customer... he then put the phone down on me. Abysmal food that was somehow worsened by the customer experience
Harvey Ayres . 2023-02-10
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Best kebabs in town, easily! Tasty meats, fresh salad, value for money and always arrives early if ordered on JustEat. I love how the put the pita separate, stops it becoming soggy and I personally don't always like the bread (while doing keto), so nice to have the option. The mixed kebab will easily feed 2! Been to the shop recently and service was great in store too. Not sure where negativity is coming from on here - I've tried most of the places in Cheltenham and most are 'OK', but they don't compare to Flames/Antalya!
Lee Collins . 2023-01-14
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Excellent meat. Very copious servings. Salad cut a bit crudely and not quite large enough flatbread for the portion. Not ideal to eat in the street, but the most important is guaranteed !
Benoit D . 2022-12-16
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Not the Best the worst so far. All meats dried up didn't taste fresh.not got a clue how long it's been sat about for but seemed like they had poured oil over it all to soften it up.very greasy and felt sick after.wont use again for sure. I couldn't serve that stuff up on my own kabab van. Chilli sauce almost pure chilli pepper's. Coughing real bad now since eating that. Thing is serve rubbish once and that person is not coming back. Serve fresh and that person will come back every time.some times I think these reviews are coming from drunken people who don't care what there eating. Problem is we're not all drunk.
Biggingerpissflaps . 2022-12-15
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Ordered food at 7.40pm this evening its now 9.30pm and I'm still sat here waiting, tried calling continuously for the last hour only to find the phone constantly engaged or off!! Honestly I'm that hungry I'm debating eating the cat!
James Anderson . 2022-12-11
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Waited for more than one hour and half, and still got no food yet. And why does it not pick the call?
Owen Ko . 2022-12-11
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Good food but the delivery is an absolute JOKE! Always late, phone never on to chase. Had us waiting hours on several occasions
ben Craig . 2022-11-26
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Don’t order on Uber Eats for this restaurant. Took 1.5hrs, the food was dry the pitta as hard as a brick and we called twice to chase. Over priced for what we got oh and the coke isn’t even real. I’m hoping they get in touch to refund only ate a quarter of it as I was so hungry! Not happy!
Jessica Peters . 2022-08-16
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Generous portions. And very very very tasty. Couldnt finish. The guys packed it for us to take home.
Aanmol Antony . 2022-06-25
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Antalya kebab????? Its dog food (if you hate dogs)
Vaz Mirrahimi . 2022-01-30
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Awful, really cold and pitta bread was put outside the box as an afterthought. Won’t be ordering from here again
Laura Frost . 2022-01-29
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Why advertise being open from 12pm only to accept orders and then cancelling them 5 seconds later. Twice.
Ryan Partridge . 2022-01-28
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Absolutely lovely will use again and recommend to loads of friends..5 star
ela aslan . 2022-01-25
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They mistakenly sent me lamb instead of chicken during a busy weekend dinner time. Phoned up and received profuse apologies from the chap on the other end. The replacement kebab arrived within 10 minutes, with further apologies from the driver. Everyone makes mistakes from time to time. This is how to deal with them. Kebab tasty and well seasoned. Salad fresh and crisp. Chilli sauce punchy enough to not disappoint a capsaicin addict.
Sam Jones . 2021-11-14
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The kebabs are good very generous. But they only take cash! Which seems a bit outdated these days - that is the reason I gave only 3 stars as I don’t usually have cash on me😬
Yvonne Kane . 2021-11-02
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Friendly great kebab great service.
anton andreea . 2021-10-08
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First time customer. Large donner, salad, chilli sauce and garlic sauce. Absolutely brilliant. Meat was flavoursome and not at all greasy. Salad was clearly fresh and crisp. Chilli sauce was tongue-tingling and the garlic mayo was thick and delicious. Certainly one of the very best kebabs I've had. Recommended.
R W . 2021-04-24
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One of the worst kebabs I’ve had. Even the chips were terrible. It’s a shame as it used to be good when it was flames. Avoid, avoid !
Matheus . 2021-02-26
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Delicious food and decent prices. Closest thing we've found to a northern kebab since moving to Cheltenham (coming from a Northerner that's really saying something!)
Becky Lee . 2021-01-07
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Very not happy with the service didn't receive my food will never be ordering from here again very disgusted
Lucas Taylor . 2020-09-25
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Tasty food, big portions and fast serving. I can recommend and will be back soon
Ivan Stloukal . 2020-05-23
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Stunning authentic kebabs of all kinds with amazing home made chilli sauce! 👌😋
Sylv . 2020-05-22
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Not had a takeaway so can't comment on delivery, but each time I go in for food the staff are professional, friendly and super efficient. What I really like is the portion sizes. They do not hold back with the Donner meat and chips!!! Honestly, never actually been able to finish something I've bought. Well worth the money
Mike Tuffin . 2020-01-26
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Pizza was terrible no flavour & I could have made one better at home got my order wrong didn't even eat half of it never buying a pizza from there again
BoWeRs 4321 . 2019-12-11
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The service does not come with a smile.
Canuk Travels . 2019-12-06
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Burnt burger missing the fried onions we ordered too,rock hard curly chips,dry lamb doner. A complete waste of money. Never had an issue here before but never returning again.
Loretta Bacchus . 2019-10-01
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If you live on takeaways then just ignore this review as the food from this place is probably good enough for the price you pay. If, however, you get takeaways just occasionally then please go elsewhere. I cook from scratch all the time, so to me a nice home-made meal is the standard. But from time to time I can't be bothered or I just crave some junk food. I wish I actually went to McDonald's instead of ordering from Flames - that would have been so much better! I ordered kebab meal (kebab, fries and a can of Pepsi). The food was barely warm. The meat was of weird grey colour, buried under a mountain of red and white onions with some lettuce (that's what they call salad, I guess).The chips were dry and tasteless. If I had a dog I wouldn't feed it this meal. I imagine something like this is served in prison. Needless to say, I will never ever be ordering from them again. This thing has actually put me off takeaways for a long time!
El P . 2019-09-13
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Great service food arrived very quick good value quantity for price
David Costello . 2019-07-28
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A very decent kebab shop. Can honestly say I have never had a dodgy one
Jason Brimelow . 2019-07-13
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Food was cold and not cooked the staff were unhappy with me returning the order I shall not be returning to the place
Marc Hughes . 2019-05-27
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Lovely mixed doner kebab!!! Massive portions...I had a medium and it was just packed with meat and salad and the bread is lovely and soggy with chilli sauce when you get to the bottom...just perfect.
lorna curtis . 2019-05-11
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Loveeee the kebabs here especially the lamb ones! The portion are quite big too! The service was quick and friendly also.
Alisha Ramadhanti . 2019-04-28
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Best kebabs Cheltenham has to offer
simon west . 2019-03-15
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Service was quick and friendly, food was very tasty.
Doug Owen . 2019-02-13
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Medium Kebab cost around £5.50 which is reasonable because the portion size is quite big! However the chicken kebab meat was way too salty for my liking so that I couldn’t taste much of the meat. I did love the salad though. For a last minute snack it ain’t bad!
A . 2019-02-10
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The staff were attentive and friendly... I had the chicken shish with döner meat. The döner meat was very much like most, the chicken was very tender and well cooked. The portion size was plentiful also... I love my spicy food but my only gripe was there was too much chilli sauce, even for me! All in all, good food... Would return : )
Tommy Ball . 2019-01-11
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Service is quick and friendly with good choice of fresh food. Kebabs are good and they also do pizza and chips. Salad kebab has a good sized portion of salad. Chilli sauce is hot. Near other takeaways on Bath Road so if you want to get a variety of foods it is handy. Cash only.
Belinda glosinfo . 2018-10-06
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Excellent food, great staff, great price
Jay West . 2018-08-21
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Excellent kebabs, good portion size and good prices
Colin Horan . 2018-08-11
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This was ridiculously awful. Chips were dry and empty as if they belonged to last week. Messy unappetising food sad. When I telephoned the excuse was it was a very busy shop. Will not be using again and sadly, suggest you don’t either.
Sandra Harvey . 2018-06-13
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For quick take away this place is great. The shish are quality and lots of salad. Nice staff and good service.
dan elliott . 2018-04-18
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Driver always seems to get lost to my address so is slightly late. HOWEVER, the lamb doner on curly fries more than makes up for it. Giant portions that last forever. Doner burger is amazing aswell. Together they come to £10 which is the minimum for delivery. Absolutely sorted. #hangover cure #fatty #delicious #G
Adam Baldwin . 2018-03-01
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This was not even one star food!! Food was cold!! Very little compare to the price!!! And delivery man after being late, accused us for the wrong address!!! Very disappointed
Maryam Rezaeian . 2018-01-29
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Waited over an hr then called was spoken to very rudely told they called 6 times when had zero missed calls then was told he'll be with me in a further 20 mins as he's on his way
tim watkins . 2017-12-16
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We have loads of doner places all around..... but this one was real good..... idk what but something special about the doner (chicken/lamb)
Dee Cee Records . 2017-12-11
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Fantastic food pleasant telephone manner ,,salad really fresh , food well presented and really tasty ! The best takeaway in cheltenham by far , everything about flames is positive .
Cliona Sineed . 2017-08-20
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Really bad experience!!!!! They ve delivered pizzas after 2 hours and the delivery man was anxious and not happy of the way they paid him saying it's busy time (Wednesday evening lol) called as cu...... and drives away dangerously , with our pizzas thought , not nice at all !!!!!!!!!!!!!!!!!
Malwina S . 2017-08-16
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I love their chicken donas and call in about once a week. Pleasant staff and quick service. Can get very busy but have a lot of staff who can cope..
Mike Hitchcock . 2017-03-26
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The Best Take away kebab in Cheltenham
Strahil Tzvetkov . 2017-01-26
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Horrible. Kebab was slimey, cold and had added hairs (not ordered!). Phoned for a replacement, nice chap but replacement was dry, tasteless and cold again. Meh. Not good. Took ages both times too.
{Aura_ Chan} . 2016-12-30
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Ordered through just eat did not arrive after 1 hour so phoned them up told me driver made mistake so said it would be another half hour as they had to remake my order and would send me extra bottle of pop it never arrived stay away from this takeaway poor delivery service. YES food here really nice and plenty of it thanks
Paul Roughly . 2016-06-30
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Still waiting for food ordered at 19.30 it's now 20.15
David Adams . 2016-05-27
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The food was excellent and the garlic mayo is amazing yes granted it's 0.70p but the tub was huge, The only down fall is the lack of communication from order taker to driver
just a YouTube channel . 2016-02-17
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Pretty decent for a kebab place. Chicken shish was tasty. "Large" curly fries was not large at all.
Ian Whyman . 2015-11-16
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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375 Opinions
If I could score zero I would. To the patronisingly unmotivated member of staff who I believe might identify as a manager which makes this feedback even more amusing. I suggest potentially reevaluating your attitude before walking into your place of work. Or alternatively potentially a career choice if serving drinks makes you that unhappy at 07:00. Especially when in a customer service role after taking the money for a drink you turn out you can then not provide? Also, don’t act surprised and hard done by when you receive a response as sharp as the one that you gave. Training all round required.
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The best pizza by far. Still tastes as good as I remember from 20 years ago!
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The negative comments always seem to come from those who have received a delivery. Perhaps if you got off your overweight arses, and actually went to the premises, you'd experience a very satisfactory meal like I have.
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The most amazing Sunday lunch my new favourite place , fun lively place with great food and fantastic service . So pretty in the autumn sun