AMT Coffee in Newcastle upon Tyne

Friendly staff and very good coffee too!

I couldn’t find no stars for this place so I had to give 1 I didn’t have food so could not rate however I ordered a caramel latte and wasn’t asked what size I wanted I was charged for a 12 oz £4.65 and then I waited…..aster about 6 people who arrived after me I found myself asking where my drink was. To my astonishment I was greeted with attitude and told if my drink had been made someone else must have took it….. I’m sorry but noone shout out my order so I didn’t know it was ready I was then given a latte they had made with a squirt of caramel in it and told it was mine it was only an 8oz … rather than complain and be faced with more attitude I decided I didn’t need that in my morning so I left. The moral and truth of my review is I had a terrible experience and will not be returning

Absolutely the best coffee in and around Central Station. Have been a customer for a few years now and it's always a great experience. Frank and Bea are really friendly and help get the day started with a smile. Heard that AMT may be closing due to Pret taking over the space. That's such sad news as I hate Pret's coffee and will miss the AMT guys.

Parada para tomar un café como llegó a la estación temprano antes de nuestro tren. Gran servicio del personal y excelente café!

this post is to complain about the customer service I received yesterday morning. the man who was taking my order was SO RUDE! I changed my mind with one drink & wanted to take it off, he started tutting, rolled his eyes at me, slammed the till & was hitting the till buttons with so much force & attitude, there was no need what so ever, in front of my kids too! DISGUSTING CUSTOMER SERVICE! SHAMEFUL ended up walking away empty handed cos I was in so much disbelief of what I'd just witnessed.

The staff are friendly and amazing! The team are efficient in serving drinks.

Lovely coffee and charming service.

Amazing smooth coffee served at just the right temperature to drink, Frank from central station was lovely and gave good information about the coffee roastery

Super friendly staff and lovely, tasty coffee ☕️ 😋

Consistently (for years) the best coffee to be had in Central Station. Handy location on both sides of the ticket barrier too. Much nicer than the 'big chain coffee' places. Super friendly staff too.

Decided to go through ticket gate early as it looked a nice place. Downright disgraceful service at AMT Central Station Newcastle. Menu at the door and was looking at it. Woman asked us to move in as automatic door kept opening. I turned the cardboard menu on top, that was facing the door, and the woman aggressively turned it back and when I said I reading the menu stated shouting and saying there is another one around the corner. Terrible horrible way to speak to a customer. One who didn't bother. In reply to your response. There was no kindly asking at all. Plus I didn't mind that at all. It was when I turned the cardboard menu to see it and you snatch it and yelled at me to look at the other menu. The one around a corner which I had no idea was there. That is when I started to raise my voice. But you can try and put it on me, I know what happened.

Decidió ir a través de la puerta de entrada temprano, ya que parecía un buen lugar. Servicio francamente vergonzoso en la estación central de AMT Newcastle. Menú en la puerta y lo estaba mirando. La mujer nos pidió que nos mudáramos mientras la puerta automática se abría. Di vuelta el menú de cartón en la parte superior, que estaba frente a la puerta, y la mujer agresivamente lo dio vuelta y cuando dije que leí el menú declaró gritando y diciendo que hay otro a la vuelta de la esquina. Terrible forma horrible de hablar con un cliente. Uno que no se molestó.

Great coffee, friendly helpful service. Thanks Dana and Trish!

Best coffee in Newcastle station, awesome service provided by Frank🤩

Lovely staff and great coffee, with a delicious pasty that was still warm whats not to love. Tried a new roast from York and it was pleasantly smooth.

Fantastic coffe and hospitality

Este lugar es ideal para un buen café en el tren y el personal muy servicial que conoce la estación, especialmente Nadia. Tampoco necesito un billete de tren para comprarles

Exactly what I’ve needed from my morning coffee. Fraur and I we had nice conversation about the coffee.

Great Service & attainment. 100% recommend

A bit pricey but very good coffee and service.

Muy amable, servicio atento, y gran café. Gente amable encantadora también, que fue muy rápido con mi orden de café descafeinado!

Frank at the Newcastle branch always greets people with a smile, quick service and good coffee. A happy start to people’s commute

Frank was very professional and made a point to make me feel welcome

Pedí un sándwich de tocino que estaba bien no se ofrece salsa; podía elegir entre la selección de sándwiches. También pedí un blanco plano y cuando reté al personal sobre este blanco plano abruptamente me dijeron "es un café blanco". Como dijo la persona anterior, estafa moderna. Por último, pero no menos importante, el personal tiene un problema masivo de servicio al cliente, todos ellos requieren una mayor capacitación (si es posible). ***No te molestes a menos que quieras un mal día**

Went in early and the atmosphere was warm, welcoming and efficient, all because of Frank! Wonderful conversations, great coffee (the recyclable cups can be better) and the almond croissants are incredible. Thanks for making the journey and my day nice, Frank! Hope to come back again.

Nice coffee for the station, good place to go if you’re getting a train. Thanks to Frank for your pleasant and friendly service. Cheers

Bought coffee for our trip at AMT coffee today. The very kind and friendly Frank served us with delicious hot cafe lattes. He was so efficient and the coffee perfect. Thank you! We'll see you again :)

Worst experience from Cashier/Service person on August 24th 2024 11am at NewCastle upon Tyne Central station...no service mindset

Even early in the morning, Frank was cheerful and gave brilliant service. Would definitely recommend :) Thank you!

Darin was our server. She was great. Friendly and quick service. We had cappuccino and iced latte. Super smooth coffee, hot and nice quality paper cups.

Popped in for a coffee early on the morning....met with a friendly barista (Frank) and got a decent cup of coffee with an explanation of which roastery the coffee came from. All good.

I usually come to AMT before every train for the quality of their coffee. This morning I got a Mocha made by Franz and it was made perfectly, best way to start the day! :)

I have been a customer almost every week for years, but today the server tried to give me a coffee that had been left by someone else which was insulting beyond cheeky. For almost £4 for a coffee, I expect better.

Often stop here between trains and staff so pleasant and efficient and excellent coffee. Enjoyable and good. Thank you very much for lovely place moshe schmahl

Really great food and super friendly staff, really a delight to a busy morning

Super friendly service- Nadiah and Daria? were both really helpful and cheery 🙂

Nadie was really lovely, quick and friendly service had a delayed train so was perfect for a wee coffee right by my railway and to keep an eye on the platform

Both Daria and Traus was very kind and lovely. Very friendly as well. I would definitely love to visit them again.

Adorable train station and Frank was quick, polite and funny. 5 stars coffee was great too.

Wow! I just had a Hot Chocolate today and Manager Bea smashed it😃.She’s very Nice,Professional and Friendly as well.Highly recommended for everyone!!Atmosphere is Incredible!!!!😊

Great coffee. Frank was quite friendly :)

Super friendly and great service

There’s a very pleasant atmosphere at AMT Café. The staff is incredibly friendly and always smiling, especially Nadia, who helped us with a big smile. I highly recommend this place and encourage you to visit the café if you’re at the train station in Newcastle. ❤️

Fast and efficient service with a smile and great coffee.

Very good coffee and a nice Gluten Free Chicken sandwich. Extremely friendly staff.

Delila and Frank were great! Best baristas ever.

Frank at Newcastle central station is great and so knowledgeable about coffee. We talked about the trial of a new local coffee from Yorkshire which in our opinion was really good.

Both Bea and Traus are always super kind! I normally stop here before my travels, the coffee is very good, they are always super fast and the location is excellent (right next to main screens, so I can make sure I’m on time whilst relaxing with my coffee).

Lovely people, service and coffee is amazing 🙂🙂

Great coffee (Yorkshire coffee beans, who knew Yorkshire did coffee) but it’s amazing coffee, smooth & great taste. The staff are really nice too :)

Great coffee shop, perfect place to grab a drink for the train. Dog friendly and we got a pup cup!

Frank was very friendly and helpful. He told us about the gluten free options. We were in a hurry to catch the train. Frank was efficient and the coffee was awesome.

Frank and Beata doing great job. Always happy, nice to customers and always full of energy. Well done guys ;)

Frank & Bea Beautiful stuff 👌 The service is magnificent Love my latte coffee morning everyday 😋

Great coffee and friendly service as always.

Great helpful, friendly service👍

Amazing service and coffee! Thanks to Mark and Frank, they made our day!

My favourite place to get a coffee when I'm travelling from Newcastle. The coffee is wonderful (I usually have the oat milk latte). Served by the cheerful Alex this morning, when I was on an early train - a positive start to a long day!

Service is great, let you know before hand how long it takes which is very helpful locating in the train station. Recommend.

Very friendly member of staff behind the counter. Not only providing friendly service with a smile, but looking out for his customers beyond the confines of the establishment- I left my bag outside whilst grabbing a coffee and he kindly told me to move it inside else it might get moved by the security etc! Lifesaver!

Frank at newcastle station I wish I could give you more thank 5 stars. You saved a coffee holic from a bad migraine. So thank you 😊

Thanks for a great Cortado Frank. That’s the best coffee I have had since I arrived in the UK!

Great service from Alex. He was extremely helpful and efficient!

Great service and always great coffee. 👍

I met Franco on Friday before I boarded my train back to London, excellent coffee, and enjoyed chatting with him.

Wouldn't bother again. Lids don't fit do you can't walk off with them. Asked if there was a different one told no and it wasn't servers fault although he had just sold drinks to us.

The best coffee in the station! Alex my server, was very pleasant and cheerful

Brilliant service, a lovely iced espresso and a nice chat about Greek frappé with barista Alex was a beautiful start to my journey. Couldn't have been better!

Service from the gentleman was excellent. Very in touch with allergies! Coffee was perfect a d my friend had a delicious, fresh croissant. Thank you for your kindness!

Great start to my day having a lovely coffee served by polite friendly staff Bea and Frank , will return

Great service from Alex , top guy

Great coffee and lovely service.

The guy who served me was a really helpful and friendly barista called Alex. Great coffee and service! Would recommend.

excellent service excellent food by Bea and Frank

Lovely flat white with cocunut milk and smoked salmon sandwich. Staff are super friendly - nice chatting with you Frank 😊.

Nice friendly place on Newcastle Station. Alex and Frank are good and helpful, good coffee too

Can only say great things about our barista frank, he was especially lovely and kind

This is a really cool little cafe in Newcastle Railway Station. Frank was particularly helpful and couldn’t do enough to help or be of assistance. They have a great variety of delicious sandwiches and snacks and the coffee is amazing! Its definitely worth a visit

Great coffee and friendly service early in the morning!

Delicious chai latte and almond croissant. Friendly, helpful service too. Nice spot to pause and take a breath in your busy day.

Very quick and friendly service from Frans this morning when getting a coffee before an early train

Lovely little cafe in Central Station, Frank is a super friendly face first thing in the morning!

This is a gorgeous little coffee shop with a great choice of food and drinks. Reasonably priced. The staff are adorable ❤️

Alex was incredible, lovely service and smile! Will be back again for sure!

Very quick and friendly service from Frank today. Will be back next time I’m in Newcastle

Cheery, friendly and great oat milk flat white. Great start to my journey!

Recently headed through the train station and had the pleasure of enjoy a coffee here. Staff was friendly which i didn’t expect at the train station honestly, service was prompt, and the coffee was tasty. Thanks Alex and Amy for making it an unexpected highlight of my day.

Thank you, Frank for excellent customer service and delicious coffee to start my day off with, after oversleeping and almost missing my train. The coffee was strong, yet smooth and tasty, and hot enough to accommodate the oat milk without becoming bland.

Really nice coffee from Yorkshire

The coffee served is lovely and supports a local roastery. Bea and Frank serving you are very polite and friendly.

Friendly service from Alex. Thank you for my coffee 😊

Excellent coffee and Frank is a lovely face on a cold morning!

Great service from Frank today. Thank you for being so obliging

Great staff! Coffee is good too!

Lovely Cappuccino made by Bea this morning and fantastic service from Frank.

The coffee and Refreshing drinks are delicious

Be And Frank were handling things very good!!

Thank you Bea & Frank for a great coffee. Friendly and quick service!

Very good coffee good. Food and friendly staff Bea & frank very friendly and very pleasant, Best coffee and food at Newcastle train station. I would highly recommend

Lovely service, premium columbian roast coffee, thanks guys ☕️