Based on 3 opinions finded in 1 websites
Based on 3 opinions finded in 1 websites
Nº 339 in 369 in Reigate and Banstead
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172 Opinions
If the order tracker is to be believed my pizza was sat waiting in the restaurant for an uber eats driver for 20 minutes. By the time my food got here it was luke warm and it looked like it had been dropped on route.
227 Opinions
We have a been a long standing customer of this establishment for over 8 years. Food has always been good and never had an issue with delivery until our most recent order. It was 6:15pm on a Saturday evening. We placed an online order and duly paid by card. Estimated delivery time was 75 mins however we'd never had to wait that long in the past. When there was no sign of our food after 75 mins, we called to follow up and were told "We're very busy. Your food is only just being cooked. It'll be 20 mins". Still no sign of food after another 25 mins, so we phoned again to which we were told "He's just around the corner". Our food finally arrived after 2 hours. When we phoned to complain they were rude and refused to offer any kind of compensation for the major inconvenience. I suspect if we'd have paid in cash - they would have been more willing to come to some kind of agreement!!!! Highly disappointing after many years of good service and spot on delivery times.