Based on 181 opinions finded in 2 websites
Based on 181 opinions finded in 2 websites
Nº 333 in 369 in Reigate and Banstead
Opinions
Richard who works in Pizza Hut Reigate gives Industry leading service! Great guy and great pizza!! 😋
Laura Scriven . 2024-10-20
MORE AT Google
Holly and Richard both lovely and always willing to help. No faults, yummy pizza :)
George Fergus . 2024-10-03
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Pizza is amazing every time, great service from Richard
Louis Baughan . 2024-10-03
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Ordered a collection, from the moment I walked into the establishment Arbaaz was exceptionally welcoming, ensured that my order was correct and that I have received everything. He was also very friendly and polite. An exceptional member of the team.
Jade Capone . 2024-09-27
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Order the goats cheese pizza. Came with chillies instead of roquito peppers as advertised. Too spicy.
Ellie Pankhurst . 2024-08-26
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A little slow but standard food across the branches so no unwanted surprises
busker_boy _c . 2024-08-16
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Food was delivered at reception without a call or acknolegdement that it was delivered in wondered where my food was as got a message half an hour later asked reception and was told it was just dumped there so was all cold im so disappointed
Francis . 2024-08-15
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Put the wrong base, ordered tomato got barbecue!! Awful
Steven . 2024-07-15
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Lovely and hot x nice British delivery driver
Sharon . 2024-07-06
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Do not buy there pizza manager extremely rude and don't care hang the phone on customer don't care at all they are terrible and horrible I think they don't deserve to be in a beautiful place like reigate shame on them #please don't buy there believe the reviews
SADI STONE . 2024-06-28
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My pizza wasn’t cooked properly, didn’t taste very nice, would like a refund please
Charlie . 2024-06-28
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You posted me a menu without any ingredients on it. Suggesting the full menu is available online. Just put the deals on your website and stop wasting time and paper! In the time it took me to realise I had to go online, my other half already ordered Dominos... Well played.
Matthew Tunney . 2024-06-25
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Tried to place an order, cut me off whilst speaking and wouldn’t answer when I called back. Onto Domino’s…
Jennifer Louise . 2024-06-05
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Ordered a pizza at 10pm. I have called only twice, on my second call, jay the assistant manager said he can give me 10 pound off. He then said he will give me 15 if I don't call again. So he is bribing me not to chase for a pizza that I expected over an hour ago that I have already paid for. I also am insure how I am going to get the 15 pound. He did say to reference his name "jay" and it will be sorted. The shop now closes in 20 minutes and no pizza. Also when I called the second time, he said its on the way. I mentioned that he said that ealier and he just said. Yeah I recognised the voice. This is unacceptable. If they don't have the staff then don't take the order or ring the customer and say, hey it's going to be delayed. At 11:44, we get the notification to say it has just left the resturant and Is now on its way. So jay lied to me twice then offered me money to keep me quiet. I think....jay the "assistant manager" needs some further training in customer service and politeness. Perhaps also offering money to me on a recorded line is not the best idea. So I get a phone call at 23:51, I am here outside the iron gates. We don't have iron gates. No one around has iron gates. Had to share a live location on WhatsApp just so the driver can find me. The driver did not read the location on what's app so I had to keep repeating the address, next he is saying there is no network so now cannot find the house Called pizza hut back, spoke with jay. Jay said the they are stupid and jay will call the driver. He did turn up. Driver had no money to give us. The driver also decided to park in the middle of the road door open, engine on. Very inconsiderate to our neighbours and other road users
James Clayton . 2024-04-28
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Dont recommend at all we ordered two large pizzas they just be trying to save money on dough because they were so flat !! Hardly any base at all floppy and it just didn’t taste right. These were meant to be regular pizzas NOT thinn crust
Liliana Branco . 2024-04-10
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courier very polite and friendly. Food wad tasty and hot.
Christine . 2024-02-09
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The Who is horrible and tasteless. I threw away.
cleo . 2024-01-13
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As a child, I wanted the pizza, drink and snack meal deal. But I was informed by the minimum wage employee (who presumably graduated from the Morrison's checkout) that I was not allowed to do this, and after a minute of arguing, was forced to order a medium pizza instead and without the meal deal. This was obviously more expensive, and I did not get my drink or snack in the end. If the Morrison's graduate is at the cash register, you are better off walking out. womp womp
Jonty . 2024-01-09
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Two nice pizzas delivered quickly and with a smile by Ghulam - thanks for the great service!
Regan Cipher . 2024-01-07
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Good food delivered on schedule
Karen . 2023-12-09
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I just wanted to leave a review to say thank you so much to restaurant manager Richard for dealing with an issue we had with care, kindness understanding. Thank you so very much for your professional and thoughtful response.
Aimie Turner . 2023-12-05
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The onions tasted burnt an I asked for tomatoe sauce an got bbq what a waste off money
Sharon . 2023-12-01
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Can't begin to explain how welcome we felt, for a chain this is exceptionally well run, very clean and inviting. Top notch
Phedre Robinson . 2023-11-06
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Box's of food was wet/soaked. Ordered garlic sauce got bbq instead. The pizA was cold along with the rest of the food. Also here the box was wet the pizza was soggy too. Not sure what had happend. Delivery was okay ish. But was let down after the soggy wet box's.
Yas . 2023-10-29
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will definitely use pizza hunt again, excellent experience
Jo . 2023-10-05
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3 Items missing from the order (a side, a dip and two ice creams to go with the cookie dough) unfortunately. I did phone up about the first item and to be fair to the restaurant they came out to deliver it (albeit after we had finished our meal), but then I noticed the other two mistakes but I didn't want to disturb my evening anymore
Tim . 2023-09-20
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The delivery driver Alex was very polite and efficient
John . 2023-09-07
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Absolutely pathetic service,guy over the phone sound as arrogant as it,pizza hardly have any topping and maybe even forgot to put the cheese on. On collection it was th3 same person as miserable as the pizza,no sauce given or offered.never again
Nouman Zahid . 2023-09-06
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Thankyou to Ghulam for excellent delivery.
Ryan Horne . 2023-09-03
MORE AT Google
Pizza was good 1 small thing no ice cream with my cookie dough
Nicola . 2023-09-02
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Accidentally ordered for pickup an hour later than intended but that wasn’t a problem. When I turned up early the staff were helpful and polite and made the order (3 pizzas and 3 sides) on the spot. No fuss. Thank you guys for going above and beyond!
Joshua Kelly . 2023-08-28
MORE AT Google
Received wrong order but haven’t received a response , got the receipt which had the person’s name and address on which breeches GDPR
Sophie . 2023-08-22
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The manager of Pizza Hut Reigate is an amazing and generous person as he support different local projects. He gifted vouchers to various projects for schools, colleges, and care homes. Our family and friends always order from Pizza Hut Reigate because this place became an active part of our local community.
Michael Janson . 2023-08-12
MORE AT Google
Always terrible for delivery,cold pizza.order out of desperation when nothing else available. Collection is good tho
Sammear . 2023-07-30
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The melts were a bit more toasty/crustier than I thought they would be. They seem like they're going to be super tender and cheesy but they aren't quite like that. They do taste very good, though
Joel . 2023-07-19
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Received the wrong Pizza and driver struggled to find me, apart from that it was great
robert . 2023-06-26
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I have been ordering pizza from this place for several months though I stay a little far. Pizza tastes good. Service is great here with a friendly approach. Store manager Richard is very friendly and makes the collection experience nice and easy. Will continue to order here.
Sunil Thirunavukkarasu . 2023-06-22
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Delivered by very polite young man Alex great service guys 😀😀
Paul . 2023-06-03
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Thank you Gholam for quick delivery despite delay! Polite service
Anna Kinga Poreba . 2023-03-14
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Was meant to have ice cream with my cookie dough didn’t get any and my drink didn’t come either. I can’t eat the cookie dough without the ice cream I was told they’d bring it back and have now been left. Waste of my money
Sophie . 2023-02-27
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Missing the extra dips we had purchased
Philip . 2023-01-06
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Lovely tasty pizzas! Will be ordering again.
A Perry . 2022-12-30
MORE AT Google
Dry. Seemed to have been squashed.
Matthew . 2022-12-27
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Our go to pizza place, for collection or delivery. Only had a problem once, over the last two years we have been ordering from them, and they sent out a replacement order within 20 minutes. Food is always hot and correct when delivered. Never had an issue with service, delivery drivers are great!
Harrison T. Brown . 2022-11-26
MORE AT Google
Got the wrong type of pizza. Pizza quality was slightly less and blander than the usual pizzahut
Justin . 2022-11-19
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Was very disappointed with my order from Pizza Hut recently, ordered the Beef Sizzler where they were very tight on Beef toppings - more jalapeños on the pizza in fact. Potato Wedges were too firm and the restaurant forgot to include my dip that I ordered too. Unlikely to use again.
Andrew . 2022-11-17
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Nice food delivered quite quick, pity they don’t include the dips that should have been included
Jim . 2022-11-04
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The triple cheese hawaiian with stuffed crust I got was hands down the most deliciously decadent pizza I've ever had. Blew Papa John's out of the park.
Rafa Novo . 2022-10-15
MORE AT Google
Just eat app said still being cooked and driver was outside trying to use the just eat customer number to call me. Clearly something wrong with the app and driver waited outside for 10 minutes. Not his fault as app issue and food was cold. Would NOT RECCOMEND JUST EAT!
Jamie . 2022-10-02
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Pizza order was wrong. Got pepperoni feast with less cheese and no garlic crust. I recieved a pizza with barley any pepperoni, extra cheese and garlic crust.
Anonymous . 2022-08-04
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SO SO RUDE i called to ask a question about my order and the staff told me to not call their number again very disrespectful
olivia newby . 2022-07-31
MORE AT Google
Their hygiene has a lot to be desired ! Walked in to collect my take out yesterday to see the man in the kitchen with his hands down the front of his shorts playing with himself then making up boxes / cutting pizza! Walked out after refusing to take my pizza. Disgusting
Henry Matheson . 2022-07-09
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I'm one of those pesky vegans and I accidentally ordered my pizza with cheese! I called and they changed it straight away even though they had already put my wrong order in the oven! So kind and very friendly, thank you so much! :)
Emma Tilbury-Barrow . 2022-07-04
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Delivery was on time and food was hot. Thank you.
michelle . 2022-06-20
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Always on time and piping hot, not messed an order and friendly to boot. Great stuff, to Josh, Ellie and Holly!
Paul Fennell (Fenners) . 2022-05-13
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Poor delivery time due to an issue with JustEat however, the service provided by the Pizza Hut team was amazing and the pizza was really tasty, thanks all
greg . 2022-05-05
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Always like there pizzas never had a bad one yet. but since they started charging for delivery. Its a straight no order from me. just more money grabbing
DeepVoice Games . 2022-04-21
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Our Pizza Hut delivery by Jamie arrived much quicker than we had been told, pizza was lovely and hot, really enjoyed it.
Eilish Caines . 2022-04-14
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Good pizzas but often forget the extra dips.
Pauline Standen . 2022-03-12
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Delivery driver was excellent, called me to let me know food was on the way and was generally very helpful
Jonathan . 2022-02-02
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Pizza cold... delivery guy didn't even have it in the thermal bag and looked a state (no Uniform).
James . 2022-01-03
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Hair on the pizza! That was my first and last pizza from this store.
tanu shree . 2021-12-14
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No information given to me. Won’t order again.
Martin . 2021-12-05
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Great food, piping hot, early delivery and very polite delivery man. Thank you.
Rachelle . 2021-11-29
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Always had good service through these guys. Food has always been hot and the order correct. My address is really hard to find and the delivery drivers have always gone the extra mile to find it and are always polite to speak to 👍🏻
James . 2021-11-29
MORE AT Google
The only problem is they sent the wrong dip, so not quite as enjoyable.
Micky . 2021-11-17
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Gone hungry tonight when 1st pizza delivered was meant to be thin crust but came undercooked and soggy. Sent second one which was burnt on top and base was still soggy. Chef had attitude so back to Dominoes I think.
Philip Knight . 2021-11-14
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The driver, whose name I didn't catch when he told it to me through his mask, was friendly, and polite. Excellent service.
yvonne . 2021-10-30
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Pizza Hut gave the driver the wrong address
Adam . 2021-10-02
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Very quick my order was ready to go when I arrived. Staff were very polite and friendly especially the guy who served me Jaime. Pizzas were delicious and hot. A* definitely recommend.
Debbie Brindley . 2021-08-11
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Accidentally ordered my pizza to the wrong place, Steven did a very good job sorting it out and delivering it to me even though pizzahut doesn't do deliveries to this destination! You have my gratitude 👏 thank you Steven
alexander nazaryan . 2021-08-10
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Really friendly and helpful staff - Richard always willing to accommodate and give a great service
Mark Nelson . 2021-07-31
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Delivery on time by a Friendly Ghulam
Lavinia . 2021-07-25
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Richard from the Reigate hut was amazing he went above and beyond when we got our address wrong he is a true help to his team best employee ever 🎉🎉🎉🎉🎉🎉🎉
Hannah Embling . 2021-07-12
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Pizza was on time, hot and delicious
Alaina Nosworthy . 2021-07-11
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Richard is a super 🌟 manager at Reigate. Above and beyond for his Gluten free customers. Our pizza 🍕 was absolutely yummy scrummy. Thoroughly recommend
Sk8tie . 2021-07-09
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I called Pizza Hut and they helped out with in 26 mins even with the football ⚽️ !! Thank you Pizza Hut for saving two hungry young ladies and goodbye dominoes!! )Well done England - Final 🏴) Saving grace and shame on dominoes who took my money, let two children go hungry and told me if they cannot attempt a cold re - delivery they would refund me £12.80 out of £40 even though the store is less than a minute away. Rude Manager and staff that despite being gracefully allowed to speak first as adults, shouted over me repeatedly. Pizza Hut to the rescue and within 26 mins of our hour & a half ordeal. I know this is repeated but come on this was in the euro semi finals !! Well done Pizza Hut . Amazing attention to detail and exemplary customer service. Your extra efforts have not gone unnoticed - thank you. 🙌🙌🙌🙌
Harley Paine . 2021-07-08
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Customer service dont even deserve 1 star! cos of these workers they loose customers
Zafer Oz . 2021-07-05
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The pizza was dry and not very appealing
Deborah . 2021-06-28
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Thanks delivery driver Peter. Swift, helpful delivery. Decent food.
Simon Shaw . 2021-06-19
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My delivery driver , Rabbit I think he said his name was, was wonderful. He was so friendly and sweet!! Really good customer service !!
Taniya . 2021-06-15
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Jay and Richard were so helpful the website wasn't working but they still applied the voucher over the phone and gave me a side that had just finished being promoted. Jay was very polite and professional. Thank you Jay and Richard great service. From Emma
Emma Harkin . 2021-05-25
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Perfect. Very friendly service from the delivery driver. Food tasted great and arrived still hot. Thank you :)
Lewis . 2021-05-14
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They didn’t phone to say it had been delivered
Zoe . 2021-05-03
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Asked for no garlic crust. Received garlic crust. Not happy
Simon . 2021-05-03
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Hot and arrived quicker than expected. My free pizza was missing. A quick call and they admitted it was their fault. Helpful & polite staff. The free pizza also came much quicker than expected. Many thanks
neil edmonds . 2021-05-01
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I ordered the meal deal £19.99 one large pizza and two sides and a drink when i got my order one side was missing and the food was not hot so i called an siad one of my side missing he gave 2 op one give me £10 next time we order or send one out i sid send one out so it didn't turn up
Steve Green . 2021-04-29
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Disgustingly greasy 🤮 Don't normally order pizza from here and never will again. The base was horrible, can't get the greasy taste out of my mouth. Plenty of other places to order from, I would recommend them!
Ben Jackson . 2021-03-30
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The driver went above and beyond to ensure we had great service
Mark . 2021-03-29
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The rudeness of the staff breaks bones ... my son was racist attacked ...
Orestis Nikolaou . 2021-03-21
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bad place. it is a place that must be closed! racist staff treated most delivery guys badly for skin color or sexual orientation or just for the fun of it . Takes very long to prepare the orders.
Vali Frangu . 2021-03-21
MORE AT Google
Ordered today, arrived quickly and very tasty. Paulo, who delivered the pizza, was very friendly and respected the social distancing guidelines.
James Hill . 2021-02-05
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Reigate Pizza Hut is very good, the pizza is so delicious. I order weekly and Jay, the person that takes my order all the time is so helpfull and friendly. I do recemmend it to everybody. Well done!
Catalina Miron . 2021-02-05
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Food was good. Still warm and Freddy the delivery driver did a great job in today's snowy wether.
László . 2021-01-24
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been a customer here for years, and honestly i had told myself the last time ill ever order was march 2020. manager gave us incorrect food and refused to refund even when we rejected the order. cursed us too. however we were given a voucher which was soon to expire, so we placed an order. soon before delivery time had a call from the manager (new) telling us it'll be sent out soon and was super friendly - i was shocked. at delivery, the manager told us he's new and pizza hut have replaced all staff to ensure changes, and i can say wholeheartdly that management has changed and so has food quality. new manager freddie wanted to ensure our food to the standard we want and its great. will now keep ordering again, so long as freddie is the manager as he ensures his customers are happy!!!
pubg master . 2021-01-16
MORE AT Google
First and last time I ever use Pizza Hut pizza was dry and tasted old/ stale was horrible
Josiee Goss . 2021-01-15
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I purchased 4 Pizzas for me and my family last week and I was very disappointed. My daughter found 2 hairs in one pizza and we found another hair in another pizza. This happened half way through our meal and put us all off eating the rest. The pizzas ended up in the bin and Pizza Hut are not refunding me my money. I will never use this chain again, especially when the competition is so strong.
Rhys Blake . 2021-01-13
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Enjoyed my margherita pizza very much. Hot and tasty. Jay was amazing and very friendly and is an asset to the company. I will be returning again for sure. Janet Thew
Janet Thew . 2021-01-07
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Never arrives on time, always over an hour and when it does turn up it looks like someone has sat on it or its undercooked. Pizza hut, please get another franchise in the area as Reigate is well below par.
Mayur Amin . 2020-12-24
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I wasn’t at home! I ordered it for a specific time for when I would be back. Luckily a neighbor took the order for me.
Danielle . 2020-12-23
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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227 Opinions
We have a been a long standing customer of this establishment for over 8 years. Food has always been good and never had an issue with delivery until our most recent order. It was 6:15pm on a Saturday evening. We placed an online order and duly paid by card. Estimated delivery time was 75 mins however we'd never had to wait that long in the past. When there was no sign of our food after 75 mins, we called to follow up and were told "We're very busy. Your food is only just being cooked. It'll be 20 mins". Still no sign of food after another 25 mins, so we phoned again to which we were told "He's just around the corner". Our food finally arrived after 2 hours. When we phoned to complain they were rude and refused to offer any kind of compensation for the major inconvenience. I suspect if we'd have paid in cash - they would have been more willing to come to some kind of agreement!!!! Highly disappointing after many years of good service and spot on delivery times.
172 Opinions
If the order tracker is to be believed my pizza was sat waiting in the restaurant for an uber eats driver for 20 minutes. By the time my food got here it was luke warm and it looked like it had been dropped on route.