Agra Indian Cuisine in Erewash

Terrible service. Was marked delivered at around 8:30, but had to phone restaurant at 9 pm to be told the naan bread was nearly done and food would be coming soon. Ordered it at 7pm, they give false delivery time and bring it at 9:15!

I still haven’t received my order yet says was delivered at 8:00🤪

Second time I’ve placed an order and it’s taken 2.5 hours, app said food was on its way when it clearly wasn’t

Delicious. Crisp popadoms, soft rice and yummy sauce.

Nice food. Very tasty. Was slightly late but was hot and very tasty.

Well my lamb currie was half empty! Late also

Vegetarian options great. Vegetable puri delicious.

First order and wont be the last, food was spot on thankyou, look forward to the next one

Never got order. After waiting over 2 hours was told they did not know when order would be delivered so they cancelled my order

I order my food at 6:15 it was meant to be here by 7:45 it is now 9:30pm & it has only just come!! I phone the shop at 8:30pm as the app said it was delivered at 8pm & The shop said They have been busy And it hasn't even been cooked yet. I was ordering my Families Tea but the kids ended up eating Sandwiches For their supper as my order hadn't come & the kids have to be in bed by 9pm at the latest so when my Families order Finally came The kids had already going to bed so me & the Mrs had ours for supper & all the rest when in the bin ! I'm very unhappy & Angry all the shop had to do is keep me Informed If I had of known I would have cancel my order and gone somewhere else ! I'm so mad I never want to order from them again !!

Food was late but was very nice and hot Will definitely order again just order a bit earlier next time.

10/10 and then england won four nillllllll

Worth the wait lovely food big chunks of meat ⭐️⭐️⭐️⭐️⭐️

Placed an order for ASAP to collect. It said 35-50 minutes for delivery, so I assumed collection would be quicker, no, it was in fact 55 minutes! Unhappy with this, I tried to cancel my order, only to be told that they would not process a refund. Was told 7pm. When I arrived at the tumble down wreck of a take away, I tried the door to sit inside, only to find it locked. I checked the opening times (this was 6:45, I was going to sit and wait inside) and they were open, so I called them, only to be told (to paraphrase) 'yeah, were you not given a collection time, we'll let you in at 7' This I feel was rude and uncalled for. So I waited outside until 7 and when they finally let me in to the unlit gaudy mess I was far from impressed by the 2 star food hygiene rating! The server, not wearing a face mask, gave me my food and asked me if Just Eat had given me a waiting time. I was too annoyed to discuss it there and then but felt very let down. Having seen the 2 star food hygiene rating I was tempted to leave it, but by this point it was nearly an hour after I'd expected to be eating so I just took it. My partner and I started it but the pilau rice was watery and flavourless, the chicken in the korma was dry and the naan bread was hard. Obviously I can't say for definite, but it seems to me they made the order for around half 6 but just made me wait out of some misguided principle. Thank goodness co-op was open, that's all I'm saying...

Fabulous service, food fantastic and driver very polite and friendly

Absolutely fantastic food! Not had a takeaway curry for a very long time and it was so good! All came piping hot and plenty of it for the price! Will definitely be ordering again!

Absolutely amazing. Would never go anywhere else for my Dansak. They really do it to suit your taste. So not too hot for me. Medium is delicious. If you like hot ask but be prepared lol Thank you Agra Team 100% Recommended from me, my partner and my Daughter who is 14.

We had an absolutely lovely meal this evening from Agra, everything was cooked fresh and tasted great!

We order from Agra as often as possible it’s always red hot, fresh and delicious I would definitely recommend this takeaway to everyone I know 😁

Food delicious but delivery half an hour late even after phone call to say he was 2 mins away

The food from here is consistently good and we’re never disappointed, it arrives on time or early and still very hot and fresh would definitely recommend this place

very nice food , but order online as it gets delivered early

Great food, helpful staff and friendly safe delivery.

Nice food shame some was missing which spoilt the meal

Fantastic service, very happy and helpful, many thanks

Excellent food and service thanks

Think driver went to incorrect address.

This is my favourite indian! Even if delivery takes longer, it is worth it! The rogan josh is my fave :)

My order was confirmed at 6:31 pm and it said the latest it would be here was 8:30 which in itself Is a very long time . It got to 8:45pm and I rang the restaurant , I was greeted very rudely , I began to tell them my issue and was cut off only a couple of words in , they asked me my address and put me o hold , they then told me my order was still cooking and I asked how long it was going to be and they repeated that it’s still cooking and hung up . Really unhappy with this service , we order from this restaurant a lot and don’t expect this kind of service and especially to be rudely greeted when ringing to ask about my order . My order didn’t arrive until gone 10 past 9 . The delivery man was lovely and polite that’s about the only good thing I can say about my experience tonight so unhappy

Absolutely amazing Lamb dansak. Best I've had ever and they deliver to Kimberley 5* from me. Amazing staff aswell

Lovely food delivered early.

Always have to wait a long time to get the food but it’s 100% worth it

Will never use this company again, lied to just eat saying the food had been delivered when it hadn’t.

Ordered at 7pm. Just eat app showed expected delivery was at 8.45. I phoned Agra at 9.30 to chase up. Food was delivered at 10pm. The food was hot and delicious I really enjoyed my meal. I will be ordering again as the long wait (when you are hungry) was far too long. It would have been quicker to make the meal myself.

Ordered at 17:00 with pick up time of 18:15 then it was changed to 18:45. Arrived to pickup the takeaway 18:45 just to find out that they haven’t even started cooking 🤦🏽‍♂️. My mistake for giving you the benefit of a doubt considering the other bad reviews.

The food here is alright if you don't mind waiting hours!! When I phoned to see where the food was the man on the phone was very very rude, he needs to learn some respect and some much better customer service his attitude was about as good as the delivery time (absolutely awful) its about time this place was shut down!! Do NOT order from here!!!

Quality food, on time delivery, brill

Great tasting food, one of the best Indian take outs we've had! Thank you!

The bloke behind the phone sounds like a robot and the delivery time is awful. Food isn’t too bad tho apart from waiting for it to be shipped in from New Delhi.

Food not well prepared, taste horrible

best Chinese, we are regulars however the wait can be ridiculous

Mixed bag - food was very tasty, good value for the price and delivered piping hot, but delivery was quoted for 2 hours (already extremely long!) but then took almost three! I would order again but maybe make sure it was a less busy time.

Appalling service and almost 2 hours late!!!

Ordered dinner from this restaurant at around 5pm with an estimated delivery at 8:20pm. I am still awaiting for the order to be delivered. Decided to call the restaurant and the manager or staff who answered, was pretty rude when I tried to follow up on my order for which I spent MY money. A simple apology would have been appreciated but I’m guessing not everyone is a professional and knows how to treat customers. Worse service so far.

Food was really nice but delivery time awful. I ordered at 5.45, and they said delivery would be 7.25 I thought that was quite a while but it’s New Year’s Eve so just assumed busy. After waiting 2 hours (and it stating on here that it’d been delivered) I rang to find out where it was. I was told another half hour. I then waited another hour before it turned up. No apology at all.

Ordered my food at 6.30 and still waiting for it at 9pm

Absolutely stunning (as usual), best chefs in town I'd say

30 mins late, yet was marked ‘delivered’ on just eat. Wasn’t told it was going to be late until I phoned up to see where it was. And wasn’t worth the wait to be honest

Took 2 hours for my food to be delivered. But if you are happy to wait so long the food is lovely!

The pilau rice was missing but everything else was good so I would use them again

Food was perfect and still hot enjoyed the meal driver was friendly and polite recommend to all my friends and family

Lamb tikka tasted disgusting (out of date), put me off the rest of the meal, waste of almost £30...been a loyal customer for 10 years but noticed the decline in the past month.

Ordered food at 18:30 and didn’t receive it until half past 9, if foods going to be this late maybe orders should be stopped until they have caught up because after ordering on my card I had already paid for the meal before getting me confirmation email saying it would arrive at half 8, then phone twice at 9 they said they were just waiting for the naan bread and it arrives (round the corner) half an hour later so three hours in total

Food is always an outstanding quality but delivery time is awful. Best ordering at around 4pm if you want to eat at 7pm!

Food was quality. Thanks, will order again

Please be aware that when ordering here the food will never arrive on time. Mine was an hour and 15 mins late. Every time I order it arrives late, but I keep ordering because it’s the best curry I’ve ever had! The food is amazing and I will keep ordering. Would definitely recommend, just keep in mind the food will be delivered very late.

The starter was cold, and along with it being and hour late they forgot a part of our order. Definitely would not recommend

Ordered at 17:15 to be told delivery at 19:25, already over a 2 hour wait. Phoned at 18:20 to ask where it was to be told it will be 30 minutes away, now at 21:25 it has only just turned up with no gestures of goodwill at all. Terrible service and always over a 2 hour wait, unfortunately last time we use Agra.

Amazing food again delivery bang on time love this place

Ordered around 16:00 but only received food at 20:20. No communication about delay, I had to call to find out it will be so late. Nan Bread was burned.

Wow.... Ordered at 4 pm to be delivered at 17:40, they are nearly 25 minutes late already, what a joke. Total disappointment

55 minutes late, I called up to check on the status when it was 20 minutes late, only to be told it would be 3 minutes. After 25 more minutes I called up, only to find out they mixed up my order and it still hadn't left. Food was good, but I won't be willing to wait that long again.

I ordered a regular chicken korma and small lamb madras but there were 7 bits of meat combined in the sea of sauce from the 2 dishes. The meat platter was sweaty and chewy. I have not had a problem here before but this was disgusting. Even my naan tasted stale.

I’ve been ordering from here for a long time now & the food is always absolutely delicious.

First time ordering from here and I absolutely loved it. The food was amazing and one of the best curries I have ever had. Will definetly order from here again. Delivery time is long but I’m not bothered as they must be busy and delivery takes longer. The delivery driver was friendly and nice and I am impressed with everything. Loved the food a lot, quality was amazing.

Avoid at all costs, after ordering food at 7pm on their website and it saying a 2 hour wait wich was fine, after 20 minutes after expected arrival time still no food. Phoned up and the the staff was rude on the phone and said it would be 15 minutes. 45 minutes the food arrived and the response from the delivery driver was shocking. Never using this place again and warn others from using it.

Foods always outstanding. But takes a while too come on a Friday

An overall terrible experience. Suggested 75-90 mins for delivery before placing an order at 6.30pm, as soon as ordered delivery time changed to 8.25pm. When the food hadn't turned up by 9pm it took me 10 times to get through on the phone to the restaurant, I requested an update by text in the meantime for that text to tell me my order had been delivered (and it hadn't!). When I finally got through to the restaurant was told the food was still 15 mins from leaving for delivery - what an absolute joke. All I was told was "I can cancel the order for you if you want" no explanation as to why the food was so late, no nothing. Completely unprofessional, terrible customer service! When the food finally turned up at 9.35pm (more than 3 hours after ordering!) the naans were burnt, however didn't bother to ring to complain as if it had taken as long as the main meal, it would've been gone midnight by the time we'd have got a response. We live locally and to wait 3 hours for delivery is completely unacceptable. Clearly Agra must prioritise other orders over just eat orders, or even local orders. Such a shame as the food is generally nice, but following this experience tonight we will never order from Agra through Just Eat, in restaurant or through other means, ever again. Would not recommend anybody else to ever order from Agra.

my food has not got here yet carnt phone restrant phone of huck

You seriously taken the p+++ you send this asking how my meal was when I’ve had to ring up to be told not even cooked!!!!!....a joke and my refund better go back in my bank!!!...don’t take orders if you cannot deliver ontime😡.

Hi, i usually love agra and I order it regularly, but I ordered my food at half 6 and received it at 9, I understand its a Friday night and is busy but when I opened my curry I literally had 3 chicken chunks, and not very big ones at that. Other than that it was lovely Thankyou

Completely shocked by this Indian takeaway, I would give it zero if possible. Firstly we was told to order before 5pm to get the order within 2 hours which is surprising when majority don’t finish work till 5/6pm we then proceeded with the order understanding 2 hour wait although apparently 2 hours wasn’t long enough they quickly took a further 30 min. We then tried to call to find out where the food was, my boyfriend was ringing consecutively for 7 minutes he was ignored every time and I also decided to ring while he was got through within seconds. Once we finally got through and discussed this the man on the phone became very defensive and had a rude attitude arguing down the phone to my boyfriend and then started mimicking my boyfriend. I was amazed by a grown man being so childish. And to top it off once it finally arrived the mint sauce was frozen (see photo below). Poor excuse for a takeaway would avoid at all costs.

Waited 2 hours for food and even THEN it was still 30 mins late. After that, we were then missing 2 naans!!! Fuming. Not only were they not that apologetic but could have at least given us free popadoms! Couldn’t believe it. The food was very good but service was terrible.

Don’t waste your time ordering from here. Ordered at 5:45, 3 hours later still not had order. Rang twice, 2nd time phone was put down on us. Awful service, very rude, avoid at all costs.

Service is terrible from this place takes 3 hours to deliver. Don't waste your time with this business the owner is also extremely rude.

Already waited 2 hours for food and then it was an extra 45 minutes late, naan was undercooked, rushed

Preordered my food at 3.30pm for 7pm delivery, but was told it would be 7.30pm, order was late so rang them told it would be 15 minutes rang 25 minutes later absolutely disgusted to be told another 20 minutes cancelled my order. Will never order for delivery again. Happens every time we order from here but this time was a joke being lied to. Very poor service. Kid is now crying as he is starving. 🤬🤬🤬

Phoned order in before 7pm was given time for delivery 8:25pm at 8:40Pm phoned them was told running late be with you in 10 minutes 9:11 phoned them again was told food is just leaving 10 minutes later it arrived and I only live a five minute walk away 🤔

Status states delivered!! Not had anything. One hour on I rung them and they’re still cooking it. I don’t mind delays, but lying!!!

Lovely food.I booked it on just each at 17.30 for20.00.I had conformation shortly after,but it came1hr 30 mins late..I rang up but was just fobbed off 😡😡😡 never again.

Usually have nice food but this time was really terrible as meat was over cooked and ordered at 7pm it said delivery at 830 soon as clicked pay it went to 9:30 still not a problem but then finally arrived at 10:25 shouldn’t accept the orders if can’t handle it won’t go back as it’s second Time it’s happened

The bhuna was just slop overcooked vegetables just wasn't nice at all the rice was cold and overcooked shish was chewy as was the lamb the nan bread and sauce though was nice.

Best food we’ve had in a while definately have it again Portions- perfect Taste- Perfect

Would never order from here again.. took 3 and a half hours to arrive, after speaking to the owner who was very aggressive and rude on the phone after being asked how long it was going to be said he would cancel my order if we rang again. Needs some serious lessons in anger management and customer service.

Food was OK but really late. I wouldn’t normally leave a poor review on that alone but the manager was very rude when we called after waiting for two hours. He explained that deliveries always take at least three hours (that isn’t specified on JustEat) and blamed us for not ordering sooner when we made our order at 6.15. Won’t be eating here again, especially now we’ve seen they only have a 2 star hygiene rating.

I know from past experience that agra always run late so I ordered at 5:45 for delivery at 7:30, it didn't arrive until 8:50 despite ringing them twice, both times which they said it would be 10 minutes... The food is amazing but its not worth the wait.

Ordered at 420 was told to collect at 8 turned up wasn’t ready till 830 balti tased like gravy 🤮

Placed the order and was given a time 35 minutes later than offered. The new time arrived and passed. I called the restaurant to find out how much longer the order was going to be. The owner was very rude and abrupt with very poor customer service. Instead of resolving the issue he cancelled the order. Definitely won’t be returning

Took over 2 hours to arrive after ordering but tasted lovely

Food was great apart from it being cold but the service was terrible, took over 2 hours to be delivered after calling 3 times and being told it would be there in ten minutes. The owner promised a just eat voucher that I have not received. No refund offered.

Food took almost 2 hours to arrive. Was expecting it between 45-70 minutes

We love Agra never had a bad meal and we try and have a least 1 a month,some times the wait is long we’ve tried all the Ilkeston Indians but we much prefer the food from Agra.

Absolutely appalled by the service we have received. Waited 2 and a half hours so I rang the restaurant to be told it would be another 30 minutes - when I expressed by annoyance as I hadn’t had anything to eat I was told the order would be cancelled. I expressed I still wanted my food however was told I am a “risk of not paying” for expressing my feelings. I am absolutely disgusted they assumed this of me. This restaurant should be taken off Just Eat so no other customers experience the RIP OFF I have experienced. Disgusting.

We have been waiting for over an hour after the delivery time for the food. We wouldn’t have minded if the restaurant had let us know in advance. We had to call them and I’m not sure they had even started to cook it. Very disappointed in the service!

Received the most awful rude service of my life. Complete waste of money. I cannot believe this restaurant is still in business. Save yourself some money and DO NOT give this restaurant your business. Absolutely abysmal.

Avoid rude man on the phone placed a order early afternoon was told delivery between 7.30 and 8.30. 8.40 still not here rang the shop fobbed with it will be another 30 minutes. 9.15pm rang again and told another 10 minutes. Told the man on the phone this was too long to wait he was rude. Will never order again from here.

Whoever answered phone rude. Food cold. Noone made contact saying order was running late. Said it had been delivered when it hadnt. Absolutely appalling service. Only decent thing was the driver who was extremely apologetic

WARNING!! Very dishonest restaurant. Order with caution. So I ordered food at 6:30. I fully expected delays due to everything occurring at the moment. I’d phoned the restaurant to ask for something extra to be added to the order and everything seemed great. I was told 8:20 for delivery. It got to 9 so I thought I’d ring. Phone just rang and rang. No response. Tried several times and got nowhere. Asked for an update through just eat and was told it had been delivered. Tried to call again and still nothing. Unfortunately I had paid already so was very upset. My advice is to Avoid paying before the food arrives. I started the process of getting a refund through just eat and was communicating with them as they had also been told by the restaurant it had been delivered. It finally showed up at 10 to 10 minus a meal. Extremely unhappy with the service and will NEVER use Agra again. To make it worse the poppadoms were smashed to pieces. Such a shame as the food is usually great and I’ve used the restaurant on many occasions.

Turned up 25 mins after the official "delivered" (not estimated) time, but the food was excellent and hot.

Food was perfect and arrived 45 mins early