Based on 1.543 opinions finded in 2 websites
Based on 1.543 opinions finded in 2 websites
Nº 386 in 792 in Bournemouth
Nº 62 of 118 British in Bournemouth
Opinions
The food was great, but the service was disappointing and the meal was too expensive for what it was. When we arrived, the bartender was lovely, and everything seemed fine at first. However, the young, blond-haired waiter in the restaurant stood out for all the wrong reasons. He seemed unsure of what to do, had a blank expression the entire time, and kept saying, “I’ll have to ask” whenever we requested something. It felt like a hassle to get sides with our main, and when we ordered two meats per roast as promised, we only got one. When we pointed it out, they brought two more roasts—again with just one meat each—and tried to blame the mistakes on the chef instead of owning up to them. Despite the great food, the poor service means we wouldn’t eat there again.
Laura-Anne . 2024-10-20
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I've been here just after the renovation and the restaurant had some amazing food. Booked it for new years' eve and it turned out that they've changed the concept and is now italian restaurant but we were not impressed with the food. Where we were seated for the actual New Years Music Program was a bit of a disappointment because we could not see the musicians which was a shame and we paid a decent amount of money for this event but it wasn't noted that we have to pay more if we wanted better seats. Very disappointing. The hotel room was quite nice though and when there is no event it's a pleasure to sit at the bar. Cocktails are top.
Krasimira Valkanova . 2024-10-19
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cancelled our christmas party after taking our deposit money more than a month ago. Don't book this venue for any functions
Francis . 2024-10-17
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We came here for cocktails and a night out! The live band was great and the bananarama cocktail was to die for! Walking in on a red carpet and the interior design makes you feel very up market. The range of ages in here made it very easy for me and my mum to enjoy and great Saturday night out. Would recommend 👌
Kimicosh . 2024-10-06
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1st time here to watch live band sugar rush. Fantastic bar space, very cushy, nicely decorated throughout. Very modern & very reasonable prices
Andy Stokes . 2024-10-04
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Superb service and exquisite food to match. We were politely informed as our seafood sushi platter was made to order we would have to wait a while but it didn’t take that long and it was 100% worth it - it was stunning and all three of us agreed . Massive respect to the team and the chef who I thanked personally .
andrewbcarlisle . 2024-09-20
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Very nice place breakfast is lovley
geoff harradine . 2024-09-19
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Loved our stay here, only one night. Stop over for an airshow, but great
Susan Mortimore . 2024-09-07
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Great fun night out. Was a busy Saturday night with an okay cover band. A nicer venue for “older” clientele!😂
Mike P . 2024-08-22
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We went for all you can eat sushi on Sunday. It was amazing, food was freshly prepared and delicious. They also had a separate menu of hot food, for anyone not wanting sushi. The service was excellent, the restaurant was beautiful inside. Highly recommend and we will definitely be back. I will take photos next time!
Anji Strickley . 2024-08-19
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This is a beautiful bar attached to a hotel just a few mins walk from the sea. We were here to watch the football. Great staff, couldn't do enough for us. The bartenders really know how to mix their cocktails and with style too, even my wine was presented with an elegant fluster of swirling ice cubes to cool down my glass. We will make this a regular spot to visit. A note on food, it's more nibbles per se, and so the 3 stars is just about my personal preference- nothing more.
Intelligent Feline . 2024-07-23
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We booked a bottomless sushi lunch, and unfortunately the service was really poor. When we were there, there were another customers and maybe altogether it was about 20 customers, four tables. There was only one waiter and he was struggling to bring drinks and food. He eventually had to go to the kitchen to help the chefs. Our order came very late - we had to wait more than 50 minutes since we placed our first order. When you were told it would be bottomless sushi, you would expect the order would come in good timely manner and promptly. But it wasn't. Eventually they caught up with the all tables orders and ours though. Also the booking process was not professional. I received their automated email on the same day at 9am with completely wrong time!! I had to ring them a few times to make sure my booking was correct and secure, which we don't want such a hassle when you book a tablet. However, I should say that the sushi was good. Tasty and very creative. I am not sure if I can recommend unless they would improve their service - to be honest it was very bad. Shame because we used to come 1812 for dinner and Sunday roast and it was brilliant.
Keiko Whelan . 2024-07-07
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What a place! The live music is amazing and cocktails are the best I’ve had in Bournemouth! Jim is a babe too! Love that guy ❤️
Courtney . 2024-06-23
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Only there through the week everyone seemed happy and cheerful, staff great could imagine it to be a great place over the weekend 😀
Kevin Shaw . 2024-06-16
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Really nice environment. Good set meal with delicious dishes. Very polite and skilled waiter - Mohammad. It was a really nice evening.
Roger W . 2024-06-11
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Stopped here for a drink before getting a taxi home after a daytime event. Security on the door was very friendly & happy to chat despite having a tough night. Bar was busy & was taking a while to get served so we changed our minds & decided to leave. Explained briefly to security on the way out our reasons & another staff member he was talking with suggested that we went to a quieter side of the bar & he would come in & serve our drinks. Very happy customers!
R C . 2024-06-09
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My partner & I came for some food & cocktails, atmosphere was amazing, service was incredible (in particular Daphne who is an amazing member of staff, so friendly!). We will definitely be back :)
Leah Moore . 2024-06-08
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Great atmosphere, tasty drinks. Will return.
Mark Smith . 2024-06-06
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We booked this bar for a cocktail making masterclass for a hen do! Our host Ken was absolutely brilliant - fun, attentive, professional & best of all made fantastic cocktails! Would definitely recommend & great value for money!
Emily S . 2024-06-03
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Great service, serving great cocktails
Greg Jeffrey . 2024-05-29
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Party of 7 for a 30th birthday celebration, booth booked in 1812 and staying in the Royal Exeter above. From the minute we got there to the minute we left the following day we were ‘royally’ looked after! Staff were very friendly as well as professional, going above and beyond to make our stay just perfect!!! Couldn’t praise them high enough, would highly recommend.
M A barnes . 2024-05-28
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Had a weekend away for my birthday with friends - stayed in the hotel above and had a booth booked in the bar for the live band. Service was brilliant from every member of staff from the minute we arrived and all through the night. Cocktails were great and even though it was busy, plenty of staff on the bar meant we never waited long for drinks. Will be back!
Leah Barnes . 2024-05-28
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Lovely place,but not enough staff if you want cocktails, had to wait a while to get served, only two starters available, roast dinner was lovely, not all pudding available would not like to go there if busy as there was only 10 people in there and had to wait for a while ,but the girl was lovely behind the bar not her fault
Sonya Sherwood . 2024-05-27
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Unfortunately it isn't possible to give zero stars. Mysogenistic
reetaroo . 2024-05-26
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Absolutely amazing sushi! Super tasty. Serving staff are super friendly and helpful. We had the sharing platter . Cocktails are also divine. Will definitely visit again ☺️
**HarleyQuin4420** . 2024-05-25
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The venue is quite glam and on the pricier side for drinks. The menu pricing doesn’t feel very transparent considering what we ended up paying for two double and mixers which were both quite weak. They have half decent entertainment on a weekend which I would say attracts a more middle aged demographic.
Laura Elizabeth Wilkinson . 2024-05-12
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A great bar with a fantastic atmosphere! Staff very attentive and dealt with the queues quickly. Cocktails were amazing as was the live music. If you're in Bournemouth definitely deserves a visit!
Kayleigh D . 2024-05-06
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Absolutely awful experience. Would strongly advice anyone to avoid this awful place. The took a £40 deposit for our table. We got to the restaurant which was completely empty, we tried to order our food and they didnt have almost 50% of the main course dishes. We cancelled our drinks and advised we would leave and was advised we would get a refund. Get an email later on saying refund not aloud because we canceled our drinks order. Dont waste your time on this place absolutely dreadful!!!!
Sarahbills . 2024-05-05
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Visited a couple of weeks ago and had a wonderful time! Ella in particular was a cocktail queen and offered fantastic service to all of her customers. Will definitely be back
Sarah Topp . 2024-04-23
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I had the pleasure of visiting the 1812 club whilst in Bournemouth this weekend . The staff in the bar were excellent, competent and so helpful. How they coped with the huge influx of people on Saturday night and with so few staff was awe inspiring. They just got on with it. It just shows what good team work can achieve. Well done all !
Loyola Goodsell . 2024-04-14
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Wow. Such a great place to enjoy your drink 🍸 Friendly staff, luxurious place.
ioana k . 2024-04-07
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We visited here when we were staying at the Royal Exeter hotel. It is very large but does get crowded in the evening. The martinis were very nice. They stay open until 4am on the weekend so I could hear the thumping when I woke up through the night, but it wasn't too bad on the 2nd floor. My daughter didn't hear music at all. We went for breakfast and that was quite nice. Full English or continental. I had poached eggs on toast with sausage and all was tasty. My daughter enjoyed the pastries. Service was very friendly.
Christine Rose . 2024-03-20
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Nice bar with a good atmosphere and really nice decor. Drinks were fairly priced would definitely like to go back and try the food
Emma B . 2024-03-19
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Always have a good time in here. Love the live music, great fun atmosphere, good night out
Sam Curtis . 2024-03-14
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Booked for Mothers Day lunch with family and wish I hadn't! £20 pp for a cold roast dinner, we sent back the first ones and the second plates were even worse. Had to ask how we wanted the beef cooked 1 medium well 2 medium they all came out the same. The food came out between 5-10 minutes from ordering and as it was just about luke warm it was pretty obvious it had all been pre prepared and not even reheated properly. The Yorkshire puddings were 100% frozen they looked like aunt bessies. The waitress was attentive and they took some meals off the bill but with wine, drinks, taxi's there and back and having to order food when we got home I would have been better off just cooking a roast dinner at home. I like 1812 for a drink but would never eat here again.
Kadie B . 2024-03-11
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I went for unlimited sushi on Sunday 11th February wow! The best sushi I’ve ever tasted honestly was amazing and lovely staff too
Amana K . 2024-02-19
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Had a few cocktails and some praen crackers. Such a lovely vibe. Cosy and wonderful friendly staff. Would definitely come back.
Rio Cormack . 2024-01-14
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Great Venue to watch a band, drinks not overpriced
Ramon Fox . 2023-12-31
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jasmine looked after us and prepared our food to an excellent standard, super friendly and attentive, she’s a real asset to the restaurant, made experience worth it!
Gabriel C . 2023-12-19
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Couldn't have had worse service, private dome booked and pre paid for. The dome wasn't ready when we arrived and it was leaking so we had to sit inside, food took so long to come (nearly 2 hours) we had to leave hungry. They refuse to even acknowledge our complaint and offer a 20%refund for food we never received. if your considering ever going here please reconsider I can't recommend not going here strongly enough
Chris Veal . 2023-12-16
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Really disappointed and ruined our Christmas night out. Friends and I had booked the Christmas dome for £85 which included a bottle Prosecco and 6 dishes between 6 of us. We thought this was an ideal Christmas night out and really reasonably priced. When we arrived the dome was not ready, looked very dark and uninviting even though we had it booked from 7-8.54pm (which is the time the restaurant gives you). Anyway, we accepted this and had a drink whilst we waited for the lights etc to be put on. When we went to the dome it was cold and leaking so seats and table wet. We accept the rain can not be helped but surely this is something that should be considered. The waiter did accept that we wished to sit inside instead due to one of us constantly being dropped on. He did offer the other dome, but it sadly looked the same as the one we were in. We went in and were given a table and our Prosecco and then things really went wrong. We ordered our dishes with some extras and then waited, waited,waited. Eventually 3 dishes arrived however no sign of the sushi. A waiter came to take these plates away and asked how our meal was, we pointed out that we hadn’t received the sushi yet. It was now 8.45pm, so an hour and 45 minutes after we arrived and the time we had booked to. So as we had all booked childminders etc around this time, and parking we informed them we would need to leave. Initially the supervisor said he was unwilling to give us a discount, other than not charging us for one water and one coke. Even though we had paid in advance for the sushi and had not received it. We pointed out this was not acceptable and would like to speak to a manager. Initially we were told this was not possible however shortly afterwards he came back and said that the manager had agreed to give us 20% of our bill back as well as the sushi to take away. We accepted this, and felt that this was a good customer service response to very poor service. They took my name and number and advised a manager would call me in the morning to arrange the 20%. The following day I had no one contact me so I sent an email, which was replied to immediately and again told that the manager would contact me the next day. I thanked them for quick response and said I’d look forward to hearing from them. 3 days later and still nothing so followed up and sadly now nearly a week later and still nothing. However they have found the time to promote themselves on social media. I don’t usually leave reviews but really feel that the customer service was shocking, at a time of year when people look forward to nights out and have spent money then not had the night that has been advertised. The bar was lovely on arrival, and I can’t complain about the food as all was delicious (albeit didn’t plan on eating it at home) but don’t expect an enjoyable night.
Amy M . 2023-12-10
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Visited for a works do ... what can I say? I have never been to 1812 before and based on this experience I probably never will again! Given the size of the place, and the fact is was a big company do, you'd have thought they'd be ready for the big event? Chaotic service, everyone behind the bar doing cocktails, so a big wait at the bar, a buffet with a queue to the door with empty trays with a 5-10 minute wait for different items ... really shambolic and completely took the shine off the evening. Very average food when it finally arrived. Bournemouth is supposed to be a venue of choice for great nights out ... what a shame if this is the best it has to offer.
Simon Hobson . 2023-11-25
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Feels like a place out of Vice City (you know if you know it) Not enough workers behind the bar considering the table count, but they do amazing cocktails. The toilets are accessible via stairs only (sounds familiar?) Prices are high, but nowadays a night out costs a fortune anywhere. TLDR: Not impressive but it's a good place to have on your list
Carnivorous Jesus . 2023-11-24
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Very good service and amazing sushi. The 25£ all you can eat sushi definitely totally worth it. The restaurant was quite empty so that's why i gave only 4 stars. My only complaint would be about the few choices on wines and beer, i think, as a sushi restaurant should have many more options for the white wines. Cheers!
stefan iordache . 2023-11-13
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I went there on a Thursday evening, can't say much about the food since I only had drinks. But the beer was nice and cold and cost about £5 a pint. Not cheap, but a pretty average price here in Bournemouth.
Steven Taylor (Inglês Sem Mistério) . 2023-11-05
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One of the ladies in our company weren’t allowed in because she wore sandals which you considered as flip flops. You’re not that posh, get over it, we live in a resort near the beach
Andres Mustin . 2023-11-02
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Terrible treatment from the staff! Would not recommend I went in with my Mum for a couple of quiet drinks, two doormen did not ID me, said “good evening ladies” and we walked straight in. Drinking alcohol for about an hour and I went up to the bar to order some drinks for my Mum and I and was asked to provide some ID by the bartender. I had a photo of it on my phone which I showed, he went off to ask if he could accept this, and came back and said he couldn’t, I then said I could have a soft drink and he would serve my Mum an alcoholic drink. The other bartender that served us prior to this couldn’t even look us in the eye A young woman that worked there then came up behind us and asked me to leave the premises, followed by the original doorman that wished us a good evening who came to escort is out. He treated us very badly, despite not checking ID’s in the first place which is his job. The safety of this bar is questionable! Who knows how many underage people have come in without being ID’d. I am 21 and it does make me think how many that go in without having to present ID. They made a scene and the door man was very hostile and aggressive to a Mum and Daughter who clearly had no intention of that, and stood behind us arms crossed like we were in trouble and there to cause problems. Update: I have emailed the address given below, provided them with the information that they asked for, and they have stopped responding. Avoid
Lauren Weatherly . 2023-10-18
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Always a great place for a late night visit.
Colin Reed . 2023-09-11
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So we were in Bournemouth last weekend and it so happened to be the air show coincidentally plus this was our first time visiting. We decided to explore and found 1812. Hands on heart this was an absolutely amazing night, the staff, the music, the vibe, the comfort was exceptional. Don’t get me started on the DJ and the live music, the amberzone band were playing live and boy did they put on a show. If you want a chilled night out in a spacious bar with good vibes, I would definitely recommend 1812!!!! Ps no star rating for food as we didn’t eat.
Kemberly Willocks . 2023-09-09
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This has to be the coolest bar in town. We stopped in for a cocktail , excellent it was in a setting that sort of reminded me of a 30s or 40s plush lounge bar, all that was missing was the piano player and singer banging out some old classic tunes.
TelUK . 2023-09-08
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Visited here late on a Saturday afternoon for a cocktail masterclass. There were about 12 ladies taking part in the masterclass & we were well looked after throughout the event. We were warmly greeted, each given a class of Prosecco to welcome us & relax us before the masterclass. We were all sat around the bar, with each of us having our own shakers etc to make our 1st cocktail all together. This was great fun & showed you the skill involved. For the 2nd cocktail we were invited in pairs to go behind the bar to make a cocktail of our choice. Final cocktail was our again our own choice, but this time made by the 1812 cocktail bar team. A fun couple of hours or so & also good value.
places2seeplaces2go . 2023-08-20
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Myself & 3 mates went here on Saturday, it wasn't planed we just saw the venue & decided to pop in. We had a brilliant night, and would like to say that Kasia who helped us order our food was amazing. attentive and such a lovely host. Thank you Kasia. Would highly recommend 😃
Hilary Gibbs . 2023-08-07
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Amazing food at the restaurant within the 1812 bar. Nice live music while eating at the restaurant. The band at the 1812 bar later was so so but still managed to have a bit of a dance. Would like to visit again one day
Katerina Papadopetraki . 2023-08-07
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Sure a Wonderful place to relax.
victor azubuike . 2023-07-30
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Had lovely 3rd wedding anniversary there on the 17th July ❤️ Amazing cocktails, great vibes, intimate atmosphere We will definitely come back 🥰
Relaau . 2023-07-19
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After being asked by Nici to try 1812 for a more mature clientele, 1812 refused us entry because they said I was wearing jogging bottoms! I was certainly not! Then I pointed out that a man leaving the establishment did actually have jogging bottoms on and was allowed in! The security guy then said I would have to take off my patagonia jacket before entering. This jacket probably cost more than his outfit. It seems in Bournemouth bars are obsessed with what you wear and look like. We weren't riff raff or trouble makes, drunks or anything else untoward, just two women out for a drink!
Pinner581 . 2023-07-16
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Honestly don’t try any steak in this restaurant If you are looking for restaurant to have nice food In my experience was so so bad.
Arash Delshad . 2023-07-14
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It was 6 of us tonight , we ordered drinks and food. First, it took them 30 mins to serve drinks then 45 mins to bring food to the table, steak was very chewy , chicken was not cooked and smelly. When we complaint, they took steak and we’re supposed to bring us another one. After 15 mins they said it will take another 20 mins. Extremely poor quality 👎🏻 not worth a penny ,,,
Shirin . 2023-07-14
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Live music, good atmosphere, good to dance
Eduardo Pinedo . 2023-07-09
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Five stars all the way fusion food excellent . Bar staff so helpful best Tom Collins in Town We shall be back
markpV6104UK . 2023-06-25
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Over priced badly prepared sushi, terrible main courses with zero seasoning or flavours. Staff need training, knew nothing about the menu or sushi rolls nothing. Cocktails took forever should have just walked out when drinks took 30 minutes to come out. Over cooked chocolate fondant topped off a terrible night! Avoid!!
Luciehall321 . 2023-06-17
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Been here before, several years ago. Has been revamped and expanded since then. In all honesty - preferred the old look, more intimate and exclusive , but everything was still as it should be. well dressed staff, well presented drinks and great vibe.
Lewis M . 2023-06-03
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ABSOLUTELY OUTSTANDING The service is exceptional, staff is very polite attentive and friendly. The food is amazing, partly in my mouth. The cocktails are very very tasty Thank you for wonderful evening
Yara Kravtsova . 2023-05-27
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Lovely venue, great cocktail menu, entertainment (when it's on) is always good
Krystie P . 2023-05-26
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amazing, dancing all night long!
Hanna Spenser . 2023-05-22
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Nice bar live music at the weekend
Chris Weir . 2023-05-22
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Overpriced and Empty.. Dead Atmosphere. Possibly down to a very rude member of staff. (A lady I believe was the manager) absolute joke.. Zero customer service. After sitting and drinking for 30min(in an empty bar), we return to the bar for a drink to find no one there. When we finally get service... we get bad attitude and a very unprofessional staff member order a friend to remove his hat (of which he is conscious of his head and wheres for good reason) or if not you can leave then.. So we did immediately. Staff then refused to identify herself (as i wished to make complaint.) Luckily we got a pic for reference !! Unfortunately for this business: discrimination is against the law.. (photos aren't lol and we were discriminated by the proprietor. Shamefull attempt to explain and argue is no doubt to follow ..Clearly incapable of professional customer service in person or expect online. I recommend you show professionalism now at least. Be careful if you visit people.. open to public (but hats, turbans, headscarfs, scull caps may NOT BE ALLOWED after your 1st drink 😉
Laugh Hard . 2023-05-11
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Can you believe, after sitting in the restaurant for almost an hour, the staff didn't realize that we didn't get any food on our table, we asked where is the food, the manager came and found out the kitchen haven't started to cook. At that time, just four tables of guests, what an amazing services.
Jessica Zhao . 2023-04-30
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I love 1812! It's one off the best cocktail bars in Bournemouth. And the staff are allways very prossional. And friendly. And the live music is amazing. Thank you 1812😊
Cheryl Wallis . 2023-04-09
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Good place for the night out for over 40- 50. Live music and great atmosphere
Urszula Bednarz . 2023-04-03
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Local resident. My partners 40th. Poor service. Table booked 19:30, dropped off cake, candles and special 40th balloons at 14:00. Staff forgot to blow up balloons which was so disappointing, especially as we were one of two tables there on a Tuesday night. Food amazing though.
Preddog84 . 2023-03-29
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Upmarket bar lounge, great music from 10pm, enjoyed our visit
Rinaldo Besate . 2023-03-25
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Great place with live music on Friday and Saturday nights. It does get very busy so arrive early if you want a place to sit down. Plenty of room to accommodate large groups and tables can be reserved if over a certain size.
Rosemary Wright . 2023-03-15
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Quite surprised at the cost of drinks all 4 of us had spirits with mixers which came to over £40.00 per round which thought was like London prices. Well run clean establishment
VivendaLuiza . 2023-03-08
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What can only be described as "the best" in cocktail bars in Bournemouth.
Jake Spencer-Yates . 2023-03-06
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loved it...£12 double G&T but music was great, live group and DJ...will be going back
Sarah Woodhall (Goddess) . 2023-03-06
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I don’t like to give a review like this… 1812 has always been my fav cocktail bar in town but the last twice I’ve been the bar staff have not known the cocktails on their own menu, everyone has to start somewhere but they even messed up the absolute basics. Standards have definitely slipped here from what it was
Mike England . 2023-03-05
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A excellent place to visit and enjoy a drink with your friends and family
Owen Adams . 2023-03-03
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This place is really good now. Not sure the guys name, but he remembered the cocktail we asked him to make from last party here. Impressive.
Mark Farley . 2023-02-25
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Very nice bar, the carpet is so plush! Great cocktails, plenty of outdoor seating, would definitely go again
Jamie Mitchell . 2023-02-23
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Great place to drink, plenty of comfortable seating, a bright modern interior, and a good selection of quality drinks, including draught beers. Happy hour from 5 to 7 pm. on a selection of cocktails.
Terry Gorton . 2023-02-22
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Great night out! A good mixture of ages, so for two couples in their 40s, we had a great time. There was a live band playing which was really good fun. A bonus that you can actually use cash to pay for drinks 👍🏻
Paula Bletcher . 2023-02-12
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Very nice experience very busy but I was expecting that took a little time to get a drink it's a good place to have one drink and move on very expensive
Dennis Hearn . 2023-02-11
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Nice interior, casual music. Terrible service, stood at bar for 10mins, lots of bar staff doing nothing, someone else turned and they got served first, I didn't shout up, but surely it's obvious if your the only one there waiting patiently.
Richard Neale . 2023-02-10
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Went twice in one evening as went with drinks with partner then returned with family. When with partner bar staff were welcoming and had a lovely time. When returning with family, bar was a lot busier, as show at ICC had finished. Waited for a drink for a long time. Minimum bar staff. Waited our turn ~20mins-half hour. When our turn, made this known to bar lady. Which we were rudely, told if ‘we were gunna behave like that then we won’t be served’. This was very uncalled for and found quite unnecessary. This was a real shame as enjoyed our evening and to be quite frankly snapped at due to understaffing was quite unprofessional on their part.
KirstenTravels89 . 2023-02-06
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rude bartender, don't know how to serve G&T properly
Daniel Kujawa . 2023-01-28
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worst experience ever. we paid £96 for entry tickets online. After arrival we realised the event was free. We meet 6 friends there who not paid a penny for entry. And we also not get the midnight prosecco as well. We will never come back again!
Dávid Humicskó . 2023-01-11
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Nice long bar in Bournemouth. Ambience good. Pricing OK. Decent staff. Good for live bands and in the upper quartile of Bournemouth Bars for sure.
Stewart Baynham . 2023-01-11
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We purchased new years eve tickets weeks befor the event. On the day when we arrived before 11am. We have shoked to see there was not a single person ask us or anybody about any tickets. We upset because after we paid nearly £140 for entry tickets, we expect to get our tickets chacked and get a champagne. But insted of that we were see peple walked in with out tickets like you walk in a tesco supermarket! Incluse our friends who confirmed to is thay not bought any tickets thats was around 11pm. I ask for manager at hotel reception to complain and i get 2 mail address where i can complain. I write an email on both emails but there was no reaction from them. Than i wrote a second email whete i point out if thay not respons and give us a refund i will contact the trading standerds for a formal complain. Eventualy i get a reply message where the hotel manager denied the fact there was no access contor by the entrance and refuse to give us a refund. We contact the trading standards now and waiting for help. The hotel managment just disgustingly misled people to get more money online for nothing. Why sould we pay a penny if anyone who not paid for tickets can enjoy the same event ? The only thing what was include the price was a glass of shampagne and the live music, but we not even get thatone because the place was short of stuff and aftet 30min wait by the bar we just give up to get any drinks. The managment offered us a coctail for compensation... well i dont have to say where can thay put that drink... £140 is a bit redicolous for a few coctails! Enyone with the same experience please contact the hotel managment and if thay faild to give you a refund just report them to trading standards. Because this is outrageous.
László Pápai . 2023-01-10
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Fantastic night out on New Years Eve
Paul Franklin . 2023-01-05
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Attended wedding event very good n lovely decorations
Christine Case . 2022-12-30
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I know people rave about this place and it's ok but not wow. Service was fine, the place wasn't clean and rather cold, the music was boring
Roni Levy . 2022-12-15
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Always perfect for drinks and good music
Daiana Silva . 2022-12-12
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Great night out. Cocktails fantastic
Beccy Oldis . 2022-12-07
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Went to the Oiishi restataurant for sushi afternoon tea and it was absolutely incredible food. Delicious, well presented and really reasonable. We will definitely be back!!
Emma . 2022-12-06
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Fabulous place, fantastic inside
Keith Friar . 2022-12-03
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Gorgeous bar with fabulous cocktails and live music!
Catrin Dudfield . 2022-11-20
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Great atmosphere and great cocktails! What’s not to like 😊
Sir Handy . 2022-11-20
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Booked a pod for 6 people for £21 per head. All we had was one bottle of prosecco between us and the equivalent of one sushi dish OR a tapas dish. So £21 for a glass of prosecco and a few nibbles. Don't bother.
MapleBear . 2022-11-14
MORE AT TripAdvisor
Great place for a drink and great entertainment. Friendly bar staff and great selection of cocktails. Lovely bottles of Aspell cider yum 😋
smiler071 . 2022-11-05
MORE AT TripAdvisor
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1348 Opinions
Great place and great food but the customer service was the big standout. The staff were genuinely friendly, chatty, smiles all round and went out of their way to make it a great experience. We'll be back. Thanks all.
43 Opinions
We had 5 people in our group, 3 wanted bacon and cheese panini 2 had sausage panini, 4 came out close together and 1sausage panini came out after 30minutes and the sausage was not cooked properly. Will not be going to that cafe again.
1570 Opinions
Haven't eaten there yet but the food smelled really nice, they do a really nice Guinness and serving Paulanar German beer was a bonus too
1176 Opinions
Just had a latte but very pleasant, staff were brilliant and view was amazing
1976 Opinions
This place is made for atmosphere. Good food and Kat is brilliant behind the bar. Jer smile makes you feel at home, and she is the BEST by far in mixing cocktails. Please thank her.