Delivery
Pickup
Outdoor
The best restaurants serving Tapas food in Kensington and Chelsea London
2 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
2510 Opinions in 4 websites
What a disappointment! Had read all the great reviews about this place but our experience was abysmal. It took 30 mins before we were even offered some water let alone anything else. The front of house constantly kept apologising for the bad service but nothing improved from start to finish. When the food finally arrived over an hour later we found only some of the food was ok, some undercooked, some cold. After our main course was cleared away - when one of our party was still eating - we received no further service. No offer of deserts or coffee or anything else. Front of house came to apologies once again when we refused to pay the service charge with excuses about new staff who hadn’t had the opportunity to be trained properly and staff illness. We booked this two weeks in advance and yet they were taking walk ins knowing they were inadequately staffed. I liked the ethos of the home based sourcing of the ingredients but I think this is just a scam! What’s worse is that we’d booked this for a friend who’d come from Paris to celebrate her birthday. The front of house said that if we came back we would be given free champagne and our experience would be much better. Not putting that to the test! Can spend my hard earned money in places where they know how to run a restaurant and cook properly