The best restaurants serving Pizza pasta food in Alexandra Ipswich East of England

This will be our last visit to a Prezzo. We have always had a variable experience at this chain and tonight's was a very unpleasant visit. The service was awful: 30 minutes before a drink arrived; (yes, I know, we should have walked out). No apologies or explanations. The manager was serving the busy room on his own and had to enlist the bar guy to help. Most of the customers were frustrated; food and drink just wasn't coming anytime soon. Tip to Prezzo Management: In my house the first thing you do after welcoming a guest is to offer them a drink. Your chain should follow that principle or you could be regarded as being very rude and unthinking hosts. The first course eventually arrived; it was the correct order and the plates were warm. After that it everything went south. Four small fried balls containing an unpleasant gloop sitting on some sort of sauce arrived; these apparently were the 'Arancini'. Apart from being vastly overpriced at £8.95 they just didn't have the right to call themselves arancini. Forensic inspection revealed zero risotto rice and 99% green mush. The other starter which went by the name on the menu as 'Calamari' and also priced at £8.95 is certainly one to avoid if you like calamari. Eight or nine small sections of a squid ring were deep fried to a very dark brown; tasteless, chewy and nothing like the calamari one should expect in an Italian Restaurant, even in Ipswich. By now we were extremely hungry and looked forward to our main courses with some trepidation. My partner's Chicken and Mushroom Rigatoni and my Spaghetti Bolognese arrived in good time; unfortunately I had ordered Rigatoni Arrabiata so back to the kitchen to try again. Anyway, fair to say that the Chicken Rigatoni was actually quite good; cream,tasty and a decent helping. Regrettably, we cannot say the same fo the Arrabiata. You should expect it to be full of rich tomato, garlic and chilli flavours. Well, the chilli certainly came through, not so much the garlic or the tomato, the latter being a very thin, reddish liquid without seasoning. Don't order this one unless you suffer from ageusia. Well short of being replete, we asked for the bill and the nice young man who presented it asked if we had enjoyed the meal. It was extremely average we said and he, taking this as a compliment, passed us the card machine. We noticed that he had cancelled the option for leaving a gratuity.

Nice friendly guys in here and good food

Best kebab in town best food everything was perfect

We arrived and were treated in the usual cheery manner and told how to order, no problem. The drinks were served and salad bowls, we had ordered a meal deal for each of us (2 adults and 1 child) our pizzas arrived and our sides, but only the child's side, no pizza. We were then asked a few minutes later what was missing and told by the server, she would check on the child's pizza. She returned 5mins later to day ut would be 2-3mins. 10mins later another server asked if everything was OK and we said no, no child's pizza. She went to the kitchen and arrived 5 mins later to say it was now in the oven and the kitchen was so overloaded with orders for take away and eat in that it was bedlam! We waited a further 10mins and were delivered a burned child's pizza. I asked what the complaints procedure was and was told she would ask. Possibly a voucher. She returned to say it would be a voucher and that they were so understaffed and overstretched. She was very kind and understanding of my concerns. She also said the manager would be with us very soon but was currently in the kitchen sorting the problems! We waited and waited, not for the manager but for our table to be cleared and or our deserts that we had ordered with the meals to arrive..... they didn't. Our son had eaten what he could of the burned pizza and we decided to leave. I have emailed Pizza Hut and left a review, but had no response, we would recommend you steer clear of this hut. Unless you want a job!!!!

Absolutely appalled. First time ordering, saw a few bad reviews but thought to give them a try as my opinion may have been different. Well nearly 2 hours for the delivery to come. Portion sizes very small (ordered a supposed LARGE kebab, chips etc. Wrong pizza sent so I called and told them, to be told they didn't have the bread to make a calzone..? Fair enough but sending an alternative - could have called me and explained the situation then it wouldn't have been an issue. Chicken shish - bland @ full of gristle Chicken doner - just a big no! Large chips-haha or not so large! Everything lute warm upon delivery! Customer service - 👎 I was explaining the issues and he just kept trying to end the call by telling me to have a nice evening! Did offer to send me chips tho 😂 no thank you. First and last time ild order from here. Have a nice evening!

Being a regular customer for a long time from the start of my experience with them i never had a regretable moment always fresh and nice to the heart would recom