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Outdoor
The best restaurants serving Pizza pasta food in South Derbyshire East Midlands
8 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
3377 Opinions in 2 websites
Being avid visitors to this pub and their sister venues we were so excited to book a breakfast with Santa and on Christmas Eve made it all the more magical! We’ve come home and I’ve felt compelled (despite the day!) to write this as I’m just so bewildered by the whole ‘experience’. Our booking was at 10. We waited 20 mins to be given a tiny fruit juice (mine was only a half-filled glass). I had hoped to ask why this was but staff, albeit minimal, were raced off their feet. We were given a tiny pastry each. Our food came at 11.10 which was over an hour after sitting there! We had got our little girl a Christmas activity book but chose not to bring it as we imagined we wouldn’t have had time! That was a mistake. She was understandably bored (as were we!) and waiting for a glimpse of the man in red! No such luck! When would he be joining in the breakfast was a continuous question! Soon, we hoped! Usually the pub is excellent at catering for families. We asked for some colouring (standard, usually) but none was available. We would have thought Christmas colouring would have been nice. The music wasn’t even Christmas songs- Waterloo by ABBA was one! Our six year old was bored and hungry (as were we!) having had a glass of milk for breakfast and a small banana in a bid to save ourselves for this wonderful breakfast! The food was good when it arrived, though beans were missing and we had to ask. The unlimited tea and coffee was nowhere to be seen. We asked for one cup which appeared about 15 minutes later. No more was offered or appeared to be available. We asked for a bottle of tap water for the table. A young girl slammed it down and walked off, without glasses. We asked again for glasses the next time she walked past. There was still no sign of Santa- given that this experience was sold as with him, this was peculiar! After paying, we were asked to wait in a makeshift gazebo. A lady was pairing faces which was a nice touch. However, there was Christmas colouring (sheets of plain paper!) and connect 4 and jenga. We waited in here for over half an hour. Hot chocolate and mulled wine were offered to adults but nothing for children. We didn’t see Santa until 12.20 which was in a little grotto. The Santa was realistic and the gift was nice. However, if we wanted to just see Santa we would have booked this elsewhere. We feel that this whole experience was disappointing. We had hoped for Santa to pop around the tables and interact with the children which was in the name ‘breakfast with Santa’. This was breakfast then visit Santa- absolutely not the same. Without the risk of sounding like the grinch (!) if your staff aren’t keen on working on Christmas Eve, simply don’t offer it. It was a lot of waiting for essentially a nice breakfast and 5 minutes with Santa. Having travelled over 30 mins to get there we feel we have wasted half the day. Again, these comments would have been happily passed onto staff, if we had seen any for long enough to communicate with them. Must do better, Bull’s Head. Sorry.
20 Opinions in 1 websites
Food was good shame about the service I was the first of 2 customers in the shop stood their for near on 10min before we got served and to top it off they served the other guy before me ! In my time in waiting they served up 3 donners before mine that where sat there the whole time I waited for mine Basically you guys have no clue on service!
7 Opinions in 1 websites
Ordered the Classic Meal Deal on Uber Eats. Speed of service was very impressive, however it was clear that their speediness was due to lack of quality assurance for the order. Despite having ordered a large margherita pizza, cheesy bread and two diet cokes, I received a large pepperoni pizza, cheesy bread and two regular cokes (not even remotely correct really). I wouldn’t have minded apart from the fact both me and my sister are vegetarian so couldn’t even eat the pizza (what a waste of food). On top of that, Uber only refunded me half the price I paid, meaning I essentially spent a tenner on a tiny cheesy bread (make it make sense I beg)?! Then I tried to call the restaurant itself, and I am not being remotely hyperbolic when I say I called 10 times and received NO answer. Couldn’t even have a replacement pizza or drink sent over, so ended up eating a frozen pizza for dinner. Overall, really disappointing experience. There hasn’t been a lower moment for a Caesar since the Ides of March.
14 Opinions in 1 websites
good food and even better service, staff were super friendly and nice. The pizza was great and staff delt with a stock issue on drinks super quick and easily switched it with a good alternative.