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The best restaurants serving Other european-cuisines food in Greenhill Harrow London
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1609 Opinions in 2 websites
One of the worst Nando’s we have been to. It took ages to find a table to start with then a long queue to order the food. We ordered chips and a drink with one of the meals. It came without chips. When we questioned it they demanded to see our receipt which we couldn’t find. They had run out of knives, I was told by one waitress that they were being washed. I explained after a while that my food was going cold. The waitress seemed to get annoyed by my statement. A rude manager came out telling me that they were busy and I will need to wait. I asked her how on earth can a restaurant run out of knives???? Like Pizza Hut running out of dough! I used a fork to butter my bread roll. A few minutes later the manager Maddie came over and dumped 3 knives on the table, walking away like a spoilt child without saying a word. The men’s toilet door was jammed closed so we had to use the disabled toilet as the ladies toilet was out of action. We had wished we had never walked in. Staff were running around like headless chickens not knowing what was going on. A waitress found a copy of our bill and showed that we had not ordered chips. I was stood next to my daughter when she did. It was too late by then as we had almost finished. I hope no one else has to experience this. Maddie you desperately need training in customer management.