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The best restaurants serving Japanese food in Southwark London
28 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
15 Opinions in 1 websites
Fui a Itsu sin saber nada al respecto, donde una mujer amable que tomó la orden de mí, me preguntó si realmente tenía hambre y si quería algo picante. Dije que sí, tengo mucha hambre y no como picante. Ella sugirió fideos de pollo, que acepté y compré. Después de unos minutos, me trajeron una sopa, que nunca esperé por el precio de casi 8 y que me sugirieron como una opción de relleno (pero entiendo que fue mi culpa, no la vi en el menú) y Estaba picante. Después de hablar con el gerente acerca de que es picante, me dijo que no había nada picante allí y unos minutos después de que me sentí como una loca, me dijo que podría ser el jengibre. En ningún momento me ofrecieron un reemplazo y simplemente me senté allí tratando de comer esa cosa mientras me quemaba la lengua y había pagado tanto. ¡Definitivamente nunca volveré a visitar Itsu otra vez!
12 Opinions in 1 websites
If it's the only place open and you're hungry, go for it. But! They mix up the wrong people's orders and don't seem to listen carefully enough. E.g. the lady before me wanted chips covered with may and ketchup and I wanted plain chips with salt and vinegar: they got them the wrong way around which I only discovered once I got home......!! When I wanted literally a portion of chips and some grilled halloumi, they first started making a halloumi wrap which I didn't want, and then charge me £5.50 for a few slices of grilled halloumi, even when I politely said it was too expensive... Not good service sadly.........
9 Opinions in 1 websites
Stopped here for some food on our way to see a play at The Young Vic. Our server was very nice, we enjoyed the food too. However, my wife and I don’t eat meat, only fish. She’s stricter than me as I’m a more recent convert towards a fish only diet so she wanted to ensure that the fish and meat were cooked separately before ordering. She asked the person serving us who didn’t seem sure so asked this extremely surly looking fella who was prepping food. He wasn’t just surly his response was downright rude. Not only that, whilst we were eating I was watching another person (discreetly) vaping in the food prep area. Anyway, the stars are for the friendly person who served us and the food, the average rating though is for everything else. Suffice to say we won’t return…
2259 Opinions in 5 websites
Such a disappointing evening - I'd really recommend avoiding this restaurant now. We've been going here for years but this place has really gone downhill. The food was pretty good but considering the high prices you're paying the service was unbelievably bad. Staff seemed untrained in basic service skills, we waited over 30 minutes for our drinks and had pretty much finished our starters before they arrived plus the "manager" Michele was surly and rude when we politely explained we wouldn't be paying the service charge because of our bad experience. When I suggested that a gesture like taking the wine we'd waited so long for off the bill would be appreciated she said "we don't do that here"! Enough said.
2195 Opinions in 5 websites
Service was so awful we had couldn’t even sit down to look at the menu. Staff didn’t smile once and were so unwelcoming, the young woman serving us made it feel as though we were disrupting her and her other colleagues from sitting on the customer seats by the door chatting. First time I’ve ever left any restaurant and first time I’ve ever felt I needed to leave a review
110 Opinions in 1 websites
Having been seated, we waited for quite a while before we were asked what we'd like. I chose the yen burger and chips, and found resistance when asking for the Dashi seasoning not to be added. Some minutes later, a waiter arrived with a bowl of chips, then left. The chips didn't have the dashi seasoning, thankfully, and I added my own salt. The chips were very nice. However, I stopped eating them because as is normal, people eat chips with their burger. About five minutes later my burger arrived. I said that it wasn't great that the chips arrived so long before the burger, and the waiter seemed surprised, and that the chips were a starter. I said that I should have been told that, because in all restaurants the chips come at the same time as the burger. He again tried to defend the policy, and shrugged, oblivious of the problem. After eating the overpriced "wagyu" burger (it was £16, and not tastier than the standard Aberdeen Angus burger), I went to the till to pay. I requested the service charge to be removed. The server didn't even ask why. I guess she had been told of the obviously difficult customer. So I asked for a menu, and what a surprise, the chips are stated as a side. Not as a starter. I told the server this, and yet more shrugging. I suggested they at least tell people their chips will arrive first. She attempted to humour me, so I left. Awful attitude from staff, awful bizarre policy of chips before a burger, lying from staff, tiny writing on the menu, mediocre overpriced burger, and good chips. Avoid. And for any staff member who can then reply to this, which will leave me with no right of reply, there is no defence of serving chips a full 5 minutes before the burger arrives, especially when you don't tell customers. I am certain that I'm not the first person to mention it. If any reply to this is as rude as your staff in person, I can always return.
10 Opinions in 1 websites