The best restaurants serving Italian food in Staines Spelthorne South East

Our Experience on Valentine’s day was awful. We had an absolutely dreadful experience at Zizi Staines. We arrive at the time I booked - 7:15, the lady at the host desk goes ‘sorry we’ve got to wait for people to leave before we can seat you, i know you booked but we had loads of walk ins’ we wait for about 15 minutes, she comes back over and goes ‘the only table i’ve got is a table cramped over there’, that was pushed against a wall, my girlfriend was pushed up against the back of another girl and I was pushed right up against a wall. Immediately off to a bad start. This table was number 203 - avoid at all costs! Then we order drinks - they bring the wrong ones (the ones they gave us were more expensive so we took it and she didn’t change it on the till so that was plus), We were expecting the Zero Alcohol Passionfruit Sparkler and Non-Alcoholic Morello Cherry beverage, what arrived was a Passionfruit Martini and Morello Cherry - luckily, we are able to drink alcohol and took the drinks at no additional costs - however this is alarming for those who do not drink alcohol and cannot for religious or allergen reasons. Then we waited for 1h15 mins for our starters to come - which were wrong entirely and undercooked. We were unable to order the ‘Mozzarella Garlic Bread, and informed it was out of stock, on Valentine’s day, at 19:30, to be out of stock of a dish that is the base of many other dishes - it seemed like a cop out to us. It’s simple, surely management would have predicted an influx of custom, more produce should have been ordered. So after this, we opted for the ‘Garlic Bombe’ - one with chorizo, one with mozzarella, and no onions on both, yet what arrived was two garlic bombe’s neither had chorizo, and both with a lot of onion. We were reluctant to send this back due to the wait we had already endured- however for those with allergens, this is utterly concerning. The mains arrived about 25 minutes later. My pizza wasn’t remotely cooked, it was stone cold on the crust and the cheese was barely melted. I must say - my ‘Crispy Prosciutto Carbonara’ was lovely - however the dish also, was lukewarm at best. We ended up taking desserts to go (it was a set menu - £27 each for three courses) and leaving as soon as we could. Absolutely awful! My thanks must go to our lovely waitress, unfortunately I didn’t get her name, she was a blonde lady. She was very attentive and it was clear she was getting a lot of backlash from many customers, for her colleagues errors. As a student, who works in hospitality I must issue my sincere gratitude to this server, she refused to make us pay service charge, unfortunately we didn’t have any cash on hand but I would of loved to of been able to tip her personally. I simply refuse to pay service charge for it to be split between the other colleagues who were at best - mediocre and uncaring of their customers. I would not recommend a visit to this restaurant, pop around the corner and head to Prezzo instead - some serious management changes needed at Zizi Staines or at least training.

A year ago I went to the Windsor branch with my partner and her granddaughter and had one of the worst experiences ever in a restaurant, after several emails detailing what went wrong I was sent a voucher ( which was soon to expire) , we decided to go to the Staines restaurant to see if it could win us back …. What a great decision this was , the staff were excellent and the food 100% improvement, I would go so far to say the pizza was probably better than we had on a recent visit to Rome , well done to the staff who made this a first class experience

The vegan pizza I had was lovely! Carmen who waited on us knew exactly what I wanted when I wanted garlic oil to add to my pizza. Thank you Carmen! The food was lovely. Normally vegan cheese is a bit hit and miss. Service was great and the food hit the spot for all of us!

I appreciate the effort and time you put into your delicious, amazing (greasy) pizza. Will be returning after this amazing experience and full stomachs.