The best restaurants serving Italian food in Ellesmere Port Town Cheshire West and Chester North West

I think we visited here on an off day - I hope so. The place itself is devoid of atmosphere. A bit like a school dining room of the 60s. Poor furniture. The staff mostly very pleasant but I think too few and so the service was poor. Very long gaps between visits and some dirty plates left ages after others had been collected. This was not a problem as the conversation with friends was good but not good for a normal visit. The food really should have all been returned. This place now has food at the more expensive end of the average restaurant and for what we ALL received was heavily overpriced. The quality was very poor at the most 4/10. s it happened I had a 50% voucher which brought the price to a realistic level, The food still very badly prepared and not a patch on another Prezzo I regularly visit. Certainly not on the revisit chart.

Really disappointed with the service, went in for a meal and only two other tables occupied at the time, we were asked for our drinks order, this then took nearly 10 minutes to materialise whilst staff chatting behind the bar. We then thought as drinks came over we could order our meal but the server dived off to greet other customers arriving. Another 2 parties arrived and half an hour later we were still waiting to have our food order taken. In the meantime the other parties that had come in had been served food! There was no apology for delay the entire time we were there and sadly, although the food was good, I won't be back again.

This restaurant is located on a very large retail park on the outskirts of Chester. There are a number of eateries in this row and also a travelodge. I imagine competition is quite high for custom. Unbeknownst to the staff, Rachel & Laura. Today is my birthday and I’ve taken myself out for a treat! And quite the treat it’s turned out to be! A very warm welcome on a cold winters day. I have found the service and food excellent. The staff are genuinely friendly and helpful. It’s lunchtime and I’d say around a dozen customers are here. The food is clearly cooked fresh, so takes a little while to come. For me that’s fine I’m not here for a fast food option, more so; good food. The atmosphere is lovely and relaxing I’m currently sat by the window so the pictures don’t really do it justice. It’s rather nice in here! Lightning and relaxing music! I’ve chosen from the Christmas set menu option, which for the quality I have found it to be more than reasonable. I don’t think the outside colour scheme really sells this venue the quiet green lends itself to getting lost amongst the other restaurants in my opinion. Inside is a completely different feel however so maybe something for them to consider. Plenty of parking as it’s a retail park. I’m here for lunchtime in the build up to Christmas this location is busy but I don’t think you’ll have problems with parking here. Hopefully the photos help you, forgive me I forgot with my main course so had to get creative with the serviette!! I would recommend, definitely a venue to relax in and enjoy the food and warm welcome from genuinely friendly staff. Toilets are situated on the first floor accessible via the winding staircase. There is however a disabled loo on the ground floor for easier access. Outside seating a-plenty although not today for me. So, thank you Prezzo for looking after me today!

Ordered from thier website.they have taken the money from my account.rang then 7 times no answer. Went to the shop and they are not even open!