The best restaurants serving Italian food in Norwich East of England

The food was amazing and I cannot fault that at all! The food was 5star. However - the service time was slow. For me the reason I won't be returning was charging £4.95 for a 330ml glass of coke! That's awful and not family friendly.

Late lunch trip to Bella Italia. A place I have always loved going to and usually choose for a birthday destination out. Usually a very lovely meal. However this evening has made me feel like I don’t want to go back. The place was understaffed (In the kitchen) which Is fine, I let the waitress know I completely understood and had empathy for this as I work in hospitality myself. No problem waiting, more than patient. (30-45 minute wait they said) Admittedly we did not pick traditional Italian meals. We wanted ribs and a cheeseburger. However £20.49 for literally ribs and a few chips is extortionate. You assume it’s going to come with the things ribs normally come with. I really fancied a cheeseburger and could see it also only came with chips. So I asked for a side of coleslaw to come with my burger. When the waitress brought the meal out the burger came with coleslaw already. Then I received a very small pot of coleslaw on the side for the price of £4.29. I said as she put it down I didn’t know the burger already came with it as the menu didn’t state so and therefore didn’t need it. But it was left. From my personal work ethic I would’ve just taken it back to the kitchen and added it back to the huge tub it’s only just been decanted from and taken it off the bill. As it had not been touched. But it was left. My £15.49 burger consisted of a small burger , a pot of coleslaw and a poor amount of chips. I was actually still hungry. Certainly didn’t look like a £16/£20 meal. Normally burgers at this price have more chips than you can eat but not here. There were no sauces on the table and we were asked if we wanted anything, mum asked for vinegar and I asked for bbq sauce, to add insult to injury this resulted in a 75p charge! For sauce?! Who charges for sauce. I really wanted another drink but it was £4.50 for a coke, I noted on the menu you can get festive unlimited soft drinks for £5 however I didn’t notice this and wasn’t upsold this upon ordering so I just didn’t have another drink. At the end of the meal I did express I was upset with the price of the coleslaw and how the waitress I ordered from did not tell me the burger comes with it already when I ordered “a burger with some coleslaw too” . I know from my own experience if a customer orders a side of something their dish comes with, I inform them. However our menu states what comes with it anyway. The waitress said I should’ve said some thing to which I said , I did… She did apologise for not sorting it out and kindly said she would get me a drink next time I come, but realistically I know this isn’t going to be an achievable gesture of goodwill. I literally never complain but I felt quite strongly with the coleslaw situation so did but it didn’t exactly matter. I know I would’ve never handled my situation this way. I never mentioned the average meal and I wasn’t going to write a review but decided to after I noticed a charge for sauce upon looking at the receipt at home , it’s ridiculous to be charged for sauce which, was only a small amount too and arrived when I was half way through the chips. Had the waitress removed the coleslaw from the bill I would’ve left a tip. I wanted to leave a tip to show I understood how stressful the evening was, multiple walk ins and delivery drivers continuously opening the door. BUnfortunately we also sat right Infront of this so it was freezing. Which didn’t matter as such as we were grateful for a table. But I decided against leaving a tip because I didn’t feel heard or helped. Working in the industry and knowing the quality of meals sent out and how much they cost caused me to write this review. Also knowing how I would’ve treated a customer. I feel ripped off. Very average meal for a high price. Which is the chains doing, not the staff serving me. I’ve come away having a disappointing experience and added insult to injury with the charge for sauce. A homeless person was outside and I went to Tesco and bought them a meal deal, then also came to the realisation this cost less than the small pot of coleslaw. Ridiculous prices.

… Another month, another Bella visit & as it always is - AMAZING! 10/10 🍝 lovely food, fast service & a very attentive team. Served by Jamie and Chelsea!

This is a really lovely place to enjoy delicious Italian food. Fourth visit over the last couple of years as visitors to Norwich. Extensive menu means you can choose from a wide range of authentic pasta, meat and pizza dishes. Wine list works. Service is great. Atmosphere lovely. Strongly Recommend. Tip: try the sirloin steak and any past seafood dish, like the others, are generously portioned.

Website says delivered at 21:25. The problem is that it’s now 20:52 and I didn’t get anything

I didn’t want to be rude but when the order arrived the box was opened and i was told it was to check the order but i haven’t eaten it because of this reason because i am afraid of my food being tampered with.

Cold food and portion size is awful, Won’t be using them again, avoid