Pizza Express in Norwich

I went for dinner, following a lovely Christmas day out with family. Both the lady who invited us to our table, and our waitress were both very rude and had clearly never had any type of training in customer service. Both were abrupt, and when answered my questions both were very short and rushed off in a hurry. I asked a question about the food and I got an unhelpful response and the waitress looked stressed and unbothered. There was also a man in a festive jumper at the counter where the food was being cooked eating the food with his fingers! We saw him do this on 2 occasions. We will most definitely not be returning. Very disappointed.

Reasonable food at best, awful service. The service was terrible, we had to go and ask if we could have some drinks, they never came until we chased them up. Half the starters turned up and we then waited 10 mins for the rest. Finally drinks arrived and still some missing that we again had to chase up. Food was reasonable. Main coursers then arrived before we’d finished our starters and by this stage the restaurant wasn’t even busy. We had to ask for our plates to be cleared 15 mins after we’d finished. We ordered some dessert and again they forgot one. All in all very average, management are to blame.

2 hours to get a simple pizza/pasta meal, pasta burnt to a cinder, tried to add on extras to final bill we didn’t even recieve.

The staff are great, food is great and a great location and view's.

Pretty good all around I had a 25% off so the price was more bearable. Dough balls will bankrupt you if you have too many!

Tasty food, reasonable prices, but service can be variable, particularly at busy times.

On a previous visit to Pizza Express, I used the app and was given a 'free starter' to claim before 2 January. I decided to use it last night to share some pesto doughballs with my friends and it wasn't until the starter arrived that I was informed I couldn't use the app rewards at the same time. Anyone familiar with the app will know that the reward savings would always outweigh the cost of a starter and I feel as though I've been scammed into buying a starter that I would not otherwise have ordered. When I queried this, I was told by the waitress that it's "all over the app" that you can't claim the starter and use your rewards but when I double checked, this is absolutely not clear at all and a case of 'read the small print in a very transparent font in one place and definitely not "all over"' In addition to this, the cafe reale dessert has shrunk to a laughable size - 5 mini figs and a thimble of mascarpone for £7 is poor. I was disappointed with the level of service which was extremely slow and the waitresses looked exhausted and lethargic leading us to wonder how long they'd been on shift. I usually enjoy a trip to Pizza Express but this time I've come away feeling like they've taken advantage of me.

I didn’t want to be rude but when the order arrived the box was opened and i was told it was to check the order but i haven’t eaten it because of this reason because i am afraid of my food being tampered with.

Nothing to complain about...would be lovely if they offered natural Greek yoghurt and fresh fruit (berries) on the menu to top off a lovely starter and salad 🥗. I can not do the sweet items on their menu for health reasons. Other than that, a very enjoyable meal out with the family.

Pizza Express is a great treat for the family. Everyone's favorite food is pizza so we all have a great time with great food.

Great and friendly delivery, make the experience a whole lot better.

I’m usually a big fan of Pizza Express, but my recent visit was by far the worst I’ve ever had. It was quite a busy Sunday service, but that shouldn’t excuse the miserable waitress serving us. She barely made eye contact, looked thoroughly fed up and made it clear she’d rather be anywhere else than taking our order and faking pleasantries. I’m not really one for placing too much importance on the service, as I’m there for the food, but even this felt rushed and not to the same standards that I’m used to at Pizza Express. The festive sprouts were a joke and actually almost inedible. Dry and hard, as if they’d scraped together some leftovers from a few days before. The pizzas were decent enough but for nearly £20 each they should be exceptional. The only redeeming aspect of our visit was the table which was overlooking St Peter Mancroft outside and a great view for people watching. We won’t be back.

Best / order delivery yet!! Pizza was lovely and so tasty. It was generously covered and delivered warm as were the potato slices....cool tomato side sauce with them to. Delivery guy was very good and represented pizza express very well!! Got to say this order has renewed my faith in pizza express. Thank you!

Wonderful location with views across to St Peter Mancroft. Also in the atrium of The Forum so at this time of year you are surrounded by Christmas lights - very festive. Always reliable for excellent pizzas (Pollo Ad Astra is still great) - amazing to think they have been going almost 60 years (since starting in Wardour St, London in 1965) and have never compromised on quality. Their Christmas menu this year looks amazing - well worth a return visit, soon. Friendly and speedy service too.

Awful awful awful Booked for 5-45 pre theatre supper Arrived on time and after 20 mins managed to place drink and food order Drinks eventually came but food arrived at 7-15 This gave us 10minutes to eat and rush to theatre Food dreadful and service almost non existent .Place was heaving withunhappy customers all wanting food .Spoilt what should have been pleasant evening family meal Obviously to be avoided at all cost .what a pity as used to be ok just .

We had family visiting so booked pizza express as you can’t really go wrong with pizza. However we were wrong! We were seated quite quickly but we’re waiting well over an hour for our food. The waitress apologised for the wait and said it was on its way. It finally arrived 20 minutes later. The pizzas were average. Soggy bottoms and a lot of dough with not a lot of topping. We were not asked if we wanted more drinks, which we did. After our meal we waited patiently for plates to be cleared and desert to be offered but this didn’t happen. After half an hour of waiting, watching the staff laugh and joke among themselves and set up other tables whilst completing ignore us, we decided we would just leave. This also wasn’t as simple as it could be. Asking for then bill, then waiting 15 minutes before asking someone else for it. It eventually came and we paid up and left. The whole meal was disappointing and we won’t go back!

What was delivered was fine but they got the order wrong ☹️

Nice enough pizza. Quick prompt service.

Food was good, service was friendly....but oh my it was slow. Took ages to take order, we actually gave up on ordering dessert as sat waiting for so long, our waitress appeared to go missing for 15mins....other staff could see we were waiting but not one offered to help. So my son went without his dessert from the kids menu but still had to pay for a full kids menu!! Lovely restaurant but could do better.

You know what you're going to get in Pizza Express. A quality pizza when you want something tasty, quick and easy

Such a great lunch, all we could wish for.

Great place for a half term pizza with my boyz

It's nothing special, the pizza is exactly like the one you can buy in a box from the super market, Service was good though, its not the best pizza you'll have but it's a pizza.

Come here occasionally mostly with Tesco vouchers. Last time we were asked before we ordered whether we would be using vouchers. Now we don't look like we are hard up and cannot see the benefit of asking this in advance unless you're going the stiff us on the food. Ie. Less toppings perhaps. It wasn't busy. We normally come lunchtime so it's if no advantage time wise to know in advance. Can you request this isn't asked in future. Just annoying. Back to the food. It's always pretty good. Nothing exceptional but solid. We always say pizza is very expensive for what you get. But the dough balls with various garlic and pesto dips is very good and enjoyable. See you again sometime!

gluten free pizza toppings had slid off down one end. the halloumi bites were hard and over cooked

Amazing place, went for my sister in laws HenDo and did the pizza class! Absolutely recommend!

Great time making Pizza’s for a Hen Party! Definitely recommend 🙌

Amazing, wonderful staff, super quick food!

Great food and lovely staff. Service was in good time but none rushed us. Nice atmosphere.

Good place to have hot pizza here.

Really good food. The pizzas were crisp and tasty, and the side platters were really nice, especially the dough balls. Wish the service was a teeny bit faster but it was worth the wait.

I haven't been here for a year or so and was really looking forward to it. However shrinkflation has struck again and the pizza turned out to a bit lacklustre in my opinion. Obviously this a subjective viewpoint but I genuinely think the pizza was a lot smaller than I thought I was going to receive. I had the padana and the hole in the middle for the salad seemed to be much larger, making the overall volume smaller. Maybe that's a good thing healthy eating wise, but not wallet friendly. Less for more is not the way round I like it. However, lovely staff providing excellent service with sound advice regarding the pizza choices. Once my memory fades, I'm sure we'll be back. As someone once said.

Very special, delicious food and clean place

Food was cold, made pizza really tough and hard to eat + cut. Ordered halloumi bites and only got about 7 in a box. Won’t be ordering again.

Just mega slow. Ordered at 7:13 and delivered at 8:45 based on the absolute latest eta of 8:05.

Restaurant took so long to sort out and hand out order,OVER 2 HOURS, food was stone cold, Pizza wasn’t even cut had to do it myself . Called the store twelve times they ignored each call. Joke of a restaurant with little to no customer service. Would never order again!!!!

Great food More on the menu A must visit place

Took my son to make use of a 241 offer. We had a lovely time and the young person serving us was friendly and efficient throughout our meal. The food was Pizza Express, it does what it does well.

First and last time I shall go there, took a long while to get meals 2 of which were sent back as they were overcooked almost burnt. Very over priced for the portion size other than pizzas which were good. Poor table clearance tables left uncleared for over an hour

So a week ago we went to the St Benedict’s restaurant it was understaffed but at least we managed to get two drinks and pizza, this week the forum restaurant we got seated but 15 minutes later no drinks no food menu and a table that had to be wiped while we sat there. Wouldn’t have minded but we’d booked a table and it was only half full, such a shame the food is always decent but we left as it shouldn’t be that hard to get drinks and order food.

Ordered a classic pizza and i thought it was a kids pizza no joke this was a £16 pizza the size of a saucer! Shrinkflation gone mad! Loads of better local wood fired pizza places nearby!

Well my lemon & herb chicken wings was absolutely delicious and my meatball Italiano pizza was absolutely delicious. Definitely order it again

Slow but good service. Having a pizzas with nice view from my table. Not bad for relaxing after city walk.

We always enjoy eating here. The restaurant is spacious with a pleasant environment. The food is always good. A special mention to our waitress Monika who went the extra mile in looking after us. When we ordered she helped us to make the best of the various offers available to us, she was attentive, knowledgable and pleasant - it is this type of service that encourages us to return to this particular Pizza Express regularly.

Monika served us and helped us out with offers. Food was super fast and delicious

Esther gave us brilliant service! Very nice and great recommendations and advice :)

Well the crispy chips were nice and my romana padana pizza was delicious definitely order here again

Upon arrival we were seated reasonably sharpish, once sat down, bearing in mind we were a family of 5 and had a two year old. We waited a good 10 minutes before someone came over to take our order. Then another 10 minutes before the drinks arrived. Then another 10-20 mins before the pizzas arrived. The kids pizzas were ok. Mine on the other hand, I think was made from recycled cardboard and gave me jaw ache winding it into me. I did consider taking the crusts home to construct a nuclear bomb shelter, also it was luke warm, luckily I had chilli’s on to give me the illusion it was actually hot. I think they were rationed on cheese as well. All in all fairly poor. oh and also they had a computer mall function which made everything even more of an ordeal.

We came in very early with a huge party and they were great.

Took nearly an hour and half to come, was on ‘preparing’ for over an hour. food finally arrived stone cold, potato salad contained about 2 potatoes. Will not be ordering from here again.

Super friendly staff, great offers if you use the app

Over a 3 hour wait for food-terrible. And when it arrived it was burnt and cold

Sam was so lovely and kind, also food and deals were great as always <33

Needs rebranding to pizza slow. Service was fine but actual time to get food was way too long particularly when express is in the name, took well over an hour before getting mains. All in all 2 hours for 7 people 4 adults 3 kids to eat and pay, it was a bit busy but it's pizza so much should be prepared it shouldn't take so long to bring out food. Overall food was good and tasty but kids were tired of sitting around by the end. I'd go elsewhere if you value your time.

Friendly, efficient staff proviided a great service. Sadly some items listed on the menu were unavailable. Could do better.

Nice cafe with good lighting Desserts are also delicious The male service staff has a better attitude The female costume staff wearing uniforms felt not in a good mood. There is no response when ordering or checking out. Show the guests there It's a pity

Delicious food, excellent service.

Ordered two pizzas received one and it was cold. Paid nearly fifty pounds for for one cold pizza and cold sides. Fuming.

Really good pizza! However... it was delivered late, and it was warmish but not hot. And not as generous in size as some.

Pizza was uncooked and topping slide off when picked up. Not happy at all

It came quite early, however the pizza toppings were completely off the pizza and the pizza base was not fully cooked.

I placed my order at 5:15 pm and didn't receive it until 7:08 pm—over 1.5 hours late. The food was freezing cold, and the pizza was so hard it was inedible. This was a complete waste of time and money.

Staff brilliant. Pizza average and expensive

Had an indescribable time with my partner, beautiful service especially from Jack who was very lively and engaging throughout the night, loved dining here, will return and recommend it for many!

Just came for dinner as a celebration for uni and had the best service, amazing timing on foods and lovely staff (especially the awsome man that I don’t know the name of, could be Danny, but unsure) THANK YOU pizza express for letting me having my pasta 😁😁😁😁HO HO HO 🎷

Really good service by Richard, smiling and friendly, the food was great and the place was buzzing, the only complaint was that everyone, except Richard and one other colleague seemed so miserable, a smile doesn't cost anything.

It was an ok experience, the restaurant has a great view, the staff were polite, prompt and friendly but the food didn't really inspire. The pizza base was disappointing and the bruschetta wasn't as good as I remember. Nothing was bad - maybe just our timing. So many independent Pizza restaurants now challenging the big chains that perhaps I had been spoilt with some of these?

Good service and delicious food. I had pasta with ricotta and spinach and pizza From 10

pizza wasn't cut really annoying

This is a really good Pizza Express. Visited on a very busy Saturday lunchtime but we were served quickly and efficiently. The staff should be singled out specifically for being friendly and helpful; they're a real credit to the restaurant

Great and friendly service, loved the spicy calzone with a large beer and I may well have dietbetes from the white chocolate and salted caramel dessert but it was worth it, delicious.

Such a fantastic view over St Peter Mancroft. Good atmosphere, happy staff.

Lovely little Pizza Express with a great view of the church. Service was lovely and speedy (visited on a monday evening) and food was excellent. I recommend getting the app prior to your visit and referring a friend to activate some promotional codes, such as free sides or free dough balls!

The pizza was very good but a bit disappointed in the pasta, undercooked, maybe it was just a one time case

Retirement meal and 22 people in the party. Excellent service, very attentive and happy atmosphere. Very organised and quality food - highly recommend.

We went as a family for a post-cinema meal. Everyone was extremely happy with their choices, and we were well taken care of by a member of staff who appeared to be fairly new to the role.

Extremely avarage pizza.. the dough balls are good.. They forgot to bring our pizza out so we had to wait and ask for our food, extremely overpriced.

Great vibes. Definitely a favorite for the whole family.

Absolutely disgusted at the service we just received in youre restaurant, we were waiting to be seated and we had 3 different members of staff walk past us and did not acknowledge us standing there after numerous times of trying to grab someone’s attention we asked a young lady if we could go and sit by the window, to be very rudely told to wait to be seated! Which with that we then left, absolutely appalled at the behaviour of all the staff we saw today! And will definitely not be returning! I’m glad they don’t work for me! Disgusting!!!

Had to put 1 star but didn’t deserve this. Had an awful and truly unacceptable experience in here last night. Table booked for 6 people at 5:15pm and had to leave just after 7pm having still not been served. It was supposed to be a nice gathering prior to our Theatre visit and instead our evening was ruined with 6 very hungry people having to sit and watch the theatre show. We asked numerous times as to where our order was and even advised we would have to cancel our order due to their delay affecting our onward plans, each time being advised that it was just a few minutes. We asked at 6:45 to speak to the manager again to be told they would be with us in a minute. This did not happen until they appeared as we left around 7:10pm. In addition, the toilet were not functional - one was block and almost overflowing, the other you could not close the door due to a maintenance hatch on the floor being raised and stopping it - there was no toilet paper in either- these issues were raised and highlighted to staff during the evening with not rectifying.

Booked a table. Upon arrival (early) no table available, they had given it away. Three other families behind me also booked (were on time) were also turned away. I’ve never experienced this before in any restaurant. Poor service, poor organisation and customers lost.

I placed the order well in advance (13:15 and requested it for 18:00) it still arrived 45 minutes later than I'd requested. It was better than the last one I bought though, in as much as the toppings were actually on the base, but it hadn't been cut into slices. By the time I'd managed to do so myself, and we sat down to eat it, it was almost stone cold.

Jeez, what the hell happened tonight? Turned up at 6:45pm for a booked table for 7:15pm. Huge queue to get in with some people saying they were due in 6:15pm! People were being let in, before all of us, that hadn't even booked at all. Our order took ages to arrive and when it did, the main arrived before the starters! All of it was dumped on the table & everything was going cold as we couldn't eat it so fasr.. Alot of people walked out as they were fed uo waiting. the ladies toilets were honestly disgusting with one loo full to the brim with water and the other you couldn't use- the door would catch on the floor hatch placed just under the door itself.. so you couldn't close the door when using the toilet.. no toilet roll either! The bill was incorrect when brought over to us - things on it that weren't ordered! The restaurant was freezing- i had my meal while still wearing my coat! Really wish we hadn't bothered & stayed in with a take away!

Overall good experience, service was quite slow but very busy. The pizza was very nice also.

It's a nice place and situated in the heart of the city centre. Can enjoy the nice food here .

Customer service was very good has were the staff ,very friendly and helpful a credit to the company

Pizza was ok, but not much better than that. Halloumi bites were terrible and the pesto dough balls weren't much better. I never expect too much from mass produced pesto, but you can't compensate for lack of flavour by just filling the sauce with salt! Pretty disappointed for what, by delivery/takeaway standards, should be a semi premium establishment.

My pizza would probably have been fine, if only the courier had transported it in a flat position rather than on its side. All of the toppings had slipped off and I was left with a bare base and a collection of toppings in one side of the box. 😠

We had an excellent experience at pizza express yesterday even though it was busy. The staff were very friendly and helpful, they made sure we were never left waiting too long during the busy lunch rush. They were even able to light a birthday cake I had brought with me and bring it over to the table! And never made it seem like too much for them. Unfortunately I cannot remember the name of the waitress who severed us but I would like to give her a special thanks for making our experience so wonderful. The food was very good, hot and fresh. I liked you could see into part of the kitchen and see the pizza being made.

I had a Romana Florentina and my wife has a Romana Podana. In both cases the pizza base was leathery in texture making them very hard to cut and chew - a fundamental error. The Podana topping had too little goat's cheese (mainly rind), too much raw onion and far too much onion jam; in short the ingredients were very unbalanced. My Florentina topping was equally underwhelming. If we had not been in such a hurry to get to the cinema we would have asked for both pizzas to be replaced. 10+years ago we were normally satisfied by the quality, but this is the second time in 2 years we've been disappointed. Pizzas are the simplest of food to make, so it has to be delicious to warrant the large price.

My sister came up with her partner and she asked if they cater for coeliac disease and they said yes. So they said everything was gluten free. Turns out it was a right lie. She has been so ill now since. Disgusting how in this day and age people with intolerances still can't eat out because either people lie or aren't careful enough to not cross contaminate. I get it can happen by accident, but to be Reassured that it was all edible and clearly wasn't is horrendous.

Incredibly rude staff member that was uncalled for. Went to pick up a deliveroo order and the bag was left on the side, so I checked the order number on the bag lifting the receipt with my hand as no one around when i waited at the front then a woman started shouting at me not to grab it, I did not grab it just checked the order number on the bag as that's my job and sometimes the orders do get left on the side.. anyway she proceeded to have a go at me as she brought a bag over and then kept saying 'we don't grab you ask over again' talking down to me like a child and just left the food on the side rather than giving it to me. I then told her you don't have to be rude slightly confused and thrown back by this hostility and she snapped at me saying im not being rude and stormed of.. it was very strange and uncalled for. The other pizza express down St Benedicts has a much better atmosphere with lovely staff who are friendl, professional and welcoming so anyone comparing the two would be better of going there if that's how they treat thier colleagues

amazing food, spoke to manager as forgot a sauce, she was amazing and so helpful. 10 out of 10 food every time and amazing customer service! thank you guys

It's an amazing pizza place. The dough balls are really nice, and the pizzas are amazing.

Dined I’m at the weekend, was served be Holly. Lovely experience and lovely food

Came with my family for a nice meal, was not nice. Very overpriced, they don’t understand how the 50% off works? The lady who served us for our whole order wrong we asked for extra mozzarella, they sent a pizza with no cheese. 2 of the pizzas didn’t even show up. My sister ordered a appetiser they bought her an elderflower drink. Got told the 2 pizzas that didn’t arrive would be a few minutes, was sat waiting for 25 minutes and we had places to be so had to cancel those two orders, the lady didn’t even offer to put them in takeaway boxes, no compensation was offered just a small apology. Not a great experience. She also put through the more expensive pizzas rather than the classics so ended up paying more again

the delivery man very polite and professional:)))

Lovely lunch meal at Pizza Express. Booked 30 mins before meal time just in case, but wasn’t busy. Food was lovely and so was the service. Restaurant is in a nice relaxed setting in the forum, plenty of tables inside the restaurant and in the main forum. Will be coming here again!

The staff were overrun with people and tables, we had to ask different staff for a food order, then ask someone for coffee and then ask for the bill. We were not the only people to not be seen by watering staff. I think it was probably not enough waiters and way too much seating available. However the service was slightly rude when we had to ask for food and drinks orders, after waiting 30 mins.

I assume too many bookings taken as after 1 hour and 20 mins we had got starters but no main meals in sight. All tables around us having same issue. Ended up paying for what we had had and leaving. To be fair they did knock 1 starter off the bill.