Zizzi - Norwich in Norwich

Disappointing service. We were rushed through the meal. On three separate occasions we had to ask for our unfinished garlic bread not to be taken away. I was still putting my ice-cream spoon down when the waitress grabbed the bowl to clear it away. At the end, it is was very pressurising to be talked through the "optional tipping" procedure while the waitress leaned over us and watched. We won't be returning.

Came down from Scotland and had been travelling all day to Norwich, when we got in the city with the record braking weather for the year we where more than happy to have zizzis in the center of the city. At the same time felt like you where in Italy. Although food wasn't 100% the waitress and manager where more than excellent at making sure we left happy, which we did. Would recommend for people stopping for refreshments or food in the city center was lovely staff and food.

Amazing service from Kaci! Thankyou to the whole team for a lovely evening and 10/10 food as always

Good all round for a quick lunch and not bad value.

An enjoyable venue in a prime location in the centre of Norwich and next to the cathedral close entrance gate. The staff were very attentive and the food was delicious.

5 Stars I had a fantastic takeaway from Zizzi! Simona and Rafik made the whole experience so special — they were both so welcoming and friendly when I collected my order. The food was hot, fresh, and absolutely delicious. You could really tell they cared about getting everything just right. Thanks to Simona and Rafik for making a simple takeaway feel like a real treat. Highly recommend!

kaci was really helpful and location in the sun is nice!

Jackie served us and she was very attentive, food was good!

Such friendly and welcoming staff creating a lovely atmosphere to be a patron of. I'm always impressed every time I go to Zizzi's, they always exceed my expectations for a fantastic meal out, both with the vibes and the food/drink. Extra shout out to the lovely waitress who had some bad luck with drinks she was bringing over (happens to the best of us) and then surprised us with a discount on our meal! Our night was brilliant and that was the cherry on top. We will always return to Zizzis.

Was fairly quiet for a bank holiday Monday lunchtime. Staff friendly, welcoming and attentive. Didn't have to wait long for the food which was tasty.

Last minute booking, Carla and Simona are excellent, their service was wonderful and they are an asset to Zizzi.

Carla and Simona are the stars of the team. Cant recommend them enough

Kaci was a great host. Along with everyone else who contributed towards our food. It was made with our allergy in mind.

Excellent service lovely food. Table service excellent 👍 thanks to Kaci. Willl defo be back

Service was very good, food was absolutely delicious, we had the breaded chicken and arancini for starters, I had the Harissa chicken, pesto and Marscaponi pasta, husband had the Crispy Prosciutto Carbonara, all absolutely delicious and huge. Finished off with the Honeycombe Cheesecake, also delicious.

Super friendly Earned 5 stars by itself

We had a lovely experience by Kaci she made us feel very welcome and looked after us. Would definitely go back again. Thank you

the staff were so very friendly but the service wasn’t great! will of course come again as it’s our fav restaurant and is always accommodating just today was a bit disappointing.

The restaurant was busy, with a great vibe. I haven't eaten in Zizzi before. The food was great - we both had pizzas amd I would definitely go to Zizzi again. Kaci, who served us was superb. Thanks Zizzi, thanks Kaci.

Koa was our server, brilliant lovely time, will definitely be back.

1st class service, serving 1st class food, staff couldn’t be more helpful and accommodating thank you for the experience, we will definitely go back.

Great atmosphere when we entered however despite booking we were first couple to be seated upstairs! Another 4 groups were then seated but compared to downstairs totally different feel. Never mind. I like this restaurant with its extensive menu, quality staff and reasonable pricing.

First visit last night with family and friends. There was 18 of us so pre-orders were totally necessary. We were made to feel very welcome, nothing was too much trouble for the staff who were super helpful and friendly. Given how many of us there was food and drinks were served promptly. The food was superb (hats off to chef and team). We had a wonderful evening in a lovely setting. The ambience was lovely, the decor and cleanliness was spot on. The team are an asset to this lovely restaurant. Lived in Norwich and never visited this restaurant before. We will most certainly return 😍

Great food. Good value for money. Nice clean restaurant. We will definitely be back for a return visit. Good vegan options

My family and I took a trip to zozi we hadn't been before and were very excited. Unfortunately the cleanliness of outside wasn't pleasant with cigarette ends on the floor. While we were eating our starters our mains came out which wasn't particularly nice as we hadn't finished. The food on the other hand was fantastic. When we spoke to a waiter about our concerns he straight away went to get the manager for us. His name is rafik and frankly I don't think I have met a more gracious and helpful individual, he and our waiter Charlie ensured the rest of our meal was absolutely fantastic. It is hard for our family to get out as we are disabled and it is a shame when stiff isn't perfect so I'm so happy with the supper that we got. We shall be going back. Thankyou so much to Rafik and Charlie for all your help. In summery... Amazing food, very kind and attentive staff and... Brilliant coffee

It was a busy Tuesday night, one family in one family out, really busy and I think they were slightly short staffed, but you wouldn't have known it. Really friendly staff and food was fab 👌

Disappointing lunch. We have eaten in other Zizzi restaurants so thought this would be a good place to meet family for lunch. The staff were friendly and welcoming, Whilst the food was okay for the majority of us, my daughter had the pesto risotto with salmon and this was not good, it was small, bland and the salmon was tasteless. Our main issue, however, was the cleanliness. The menus were dirty and had food on them, the wall next to our table was splattered with food and the over all feel was tried and run down. Unfortunately we will not be back.

good experience, very good service by Kaci

Yummy. Carbonara was delicious and I got it for free cause it was my bday 😎

Food was hot and tasty. Starter sharer was just right size for two.Service fast considering how busy they were. Would definitely dine here again. Only thing is both servers were in jeans !

The server was so polite and attentive! The food was also very delicious ☺️ Pasta was creamy and cooked perfectly. Pudding was heavenly.

Came to Zizzis for dinner with my boyfriend on Saturday night, food was delicious, especially the bread we had to start. Our server Kaci was also lovely.

Rosabella was amazing and very friendly

Booked a table for 6 people on Saturday night, 1 gluten free, 1 vegetarian and 4 "normals" The food was absolutely superb, we all had starters, mains and drinks. Our server, Rosabella, was lovely, she helped me with the gluten free bible, explained about all the food and different options, took photos for us, nothing was too much trouble for her, she's a credit to Zizzi's. This was a Zizzi's in Tombland, Norwich.

First time for me and i was not disappointed. Great food, Kaci the server was lovely and just had a overall great evening

Superb service across the board. Our server Kaci introduced herself at the table at the start of the evening and was friendly and thoughtful to the end. The staff were even kind enough to discreetly accept and bring out a cake we had brought to celebrate our friend's birthday. Everyone at the table was very happy with their food and we felt very well-accommodated throughout the evening. Top marks, would recommend!

We always enjoy eating here, staff are always very friendly, & the food is lovely. Katie waited on us today, really pleasant young lady, & she helped us register the Zillionaires club, & we got 30% off our meal, so big thanks to Katie. See you again soon thanks Marlene & Keith.

Kai offered a great service and warm smile.

Rosabella took good care of our party, very pleasent and professional.

I came for couple of drinks and the serving was amazing (waitress name is Brody) , didn’t took any longer to get my order even it was super busy.

I came all the way from Cambodia and I would like to say that these are the best pizzas I ever had.

Service was quick but the food was just ok. The salad was drenched in so much dressing it was hardly edible. The calzone was large but lacked in flavor. The filling included a very watery cheese sauce.

Good food, great chatty servers and buzzy atmosphere.

Food was just thrown in the plate without any care .

Lovely Food and Fast service. Special mention to Kaci who was very helpful and made sure we had everything we needed!

Wasn't expecting anymore than other Italian chains but the food was delicious , decent portion size and will deffo go again

Great lunchtime.... service excellent from oliver ?... staff very friendly and efficient... Pizza and beer.... lovely !

Efficient and friendly service by Kaci

Thank you Laurence for a great service! The food was amazing as well!

Not enough prawns in prawn linguine and salad expensive for what it was, few salad leaves, etc. Overpriced I thought for what I got but very tasty anyway.

Had a few lovely meals here, would definitely ho again.

Dropped into Zizzi Norwich on spur of the moment for lunch. Good decision. Food great, service brilliant. Special mention to Lawrence: attentive, courteous and diligent. Great asset to the staff at this restaurant.

Once upon a time a restaurant would come round with the parmesan or other hard cheese to add. Sadly restaurants like this have got lazy and just whack it on whether you like it or not. We don't. And it wasn't mentioned on the menu. Easily remedied but they make it sound like they're doing you a big favour remaking it for nothing. Otherwise food and service was OK. Would return. Particularly liked the salmon risotto with hanging prawn kebab.

Once upon a time a restaurant would come round with the parmesan or other hard cheese to add. Sadly restaurants like this have got lazy and just whack it on whether you like it or not. We don't. And it wasn't mentioned on the menu. Easily remedied but they make it sound like they're doing you a big favour remaking it for nothing. Otherwise food and service was OK. Would return.

Very nice atmosphere, pretty restaurant. Waitress Kaci was super nice and professional, had a super nice experience and mea

Kaci served us and was lovely and super helpful, the food was also delicious!

A pleasant enough environment, very convenient for the Cathedral. Four of our party of five ordered pizza, which was very tasty. My daughter ordered lasagne, it's advertised as 6 layer. There was only one layer of pasta and it was such a measly portion. Being only 14, it was enough for her at lunchtime, but an adult would be likely to be left feeling hungry. We spoke to the manager who said it was definitely 6 layers - it wasn't - and offered something else but my daughter didn't want another dish. For £16.95 it really isn't good value. We will visit Zizzi again but won't order lasagne!

EXCELLENT cannot fault this was our loveliest day out Great food great service quick polite nothing to much trouble even though they were very busy very high standard of food, presentation and staff efficient friendly and kind we loved it 6 of us but they fitted us in too so all the more impressed expected to have to wait or service would be slow far from it very impressed food was delicious also liked the 3 course for children

Out for a meal with my family which is hard to get us all together. We had a wonderfully enjoyable evening. Our waitress was Kaci. She was very friendly, helpful and even laughed at my husbands jokes! So she needs a pay rise just for that…. The food was amazing. We all had different and every plate was delicious and hot. Great atmosphere. Would recommend to everyone and will definitely be back. Thank you Kaci. Keep up the good work…

In a great location right by the cathedral and very accessible. The atmosphere was calm and friendly, and our waiter Laurence was brilliant and so helpful! Lots of choices for food and drink, including a great kids menu. Thanks for a lovely lunch!

We had this wonderful waitress Anna, who was very kind and patient with us. We arrived about an hour late and was still seated which was very lucky for me and my girlfriend and we’re very grateful for the experience and the food was delish

Rosabella was lovely! Very helpful and great service :)

Rosabella was amazing like the food

The food is just poor. Not awful I-can't-eat-this bad but not good enough to justify the price. They need a new pizza chef - the dough is stodgy and hard where it should be chewy and stretchy. Maybe low quality ingredients rather than bad cooking, who knows. Soft drinks ('refreshers' and 'coolers') taste like children's weak squash. Everything is just a poor man's version of the real thing. İt was disappointing, but the enraging thing was a small metal tin half-filled with shop bought frozen fries - for £4.85!! The one bright spot was the staff, who were extremely polite. I had no idea it was a chain, thought a genuine Italian, but will avoid all Zizzis from now on 🙄

Everything was lovely. Friendly staff and amazing food

Brilliant customer service, our server Laurence was exceptional. We had several of our group with allergies, staff were brilliant and fully understood all necessary requirements.

Placed on order for 2045 delivery at midday, still not here at 2210, after constantly ringing, got told it would be leaving in next 5-10 mins at 2145. Still potentially could be up to 2235! I drove to the restaurant which was about 3 miles from my address, when I turned up there our order hadn’t even been started! Was in the restaurant at 2245, our order hadn’t even been started! I was raging at this point as we have to plan stuff with meals as my wife has hypoglycaemia and her levels started to drop. Will never order delivery from here again and would highly recommend no one does either, order thrown together so food not as nice as it usually is. Thank you Zizi’s Norwich for successfully ruining our Valentines night!!

laurence was very helpful and very kind great person

We unfortunately booked Zizzi's for valentines day, our table was booked for 20:00, and the booking stated we had the table until 21:00. On arrival we joined a queue of about 10 other couple who all had the same booking time, and the restaurant was absolutely packed, meaning there was no where for us to go. We eventually got a table, and could hear people asking staff how long their food was going to be. The menu was set at 3 courses and, although the food tasted lovely, the waits were ridiculous. Our mains arrived at 22:15 and we finally left around 23:00 (booking stated we had to leave by 21:00). The atmosphere by the end just felt horrible, looking around to see other unhappy couples and hearing the conversations of how long they had been waiting. The floor staff were very apologetic, and our waitress Martha was amazing and worked soo hard all night through the chaos, but it felt seriously unfair this pressure fell on them. It was clearly a management problem and managers should have been coming round to each table explaining the situation and offering some form of apology and compensation but this never happened. We had to instead ask what was happening, and we were then grateful when they offered to deduct an item off our bill (we do think this should have been offered to everyone). I wouldn't recommend booking this restaurant for any sort of public holiday/occasion.

I had the absolute pleasure of being served by Laurence at Zizzi’s Pizza, and I cannot praise him enough! From the moment we walked in, he made us feel incredibly welcome with his warm and friendly demeanor. His attentiveness and professionalism were outstanding—always checking in to ensure we had everything we needed without being intrusive. Laurence’s passion for great service truly shined through, making our Valentine’s Day special. It’s rare to find someone who goes above and beyond with such genuine way , but Laurence did just that. If you’re dining at Zizzi’s, I highly recommend asking for Laurence—he’s an absolute star and turns a simple meal into a memorable experience. Thank you, Laurence, for your amazing hospitality! We’ll definitely be back.

Great place - especially good for students etc. fairly priced and lots of options on the menu. Nicely designed restaurant and good staff. Shout out to Rosabella for being our friendly waiter for the evening.

Really enjoyed our evening. Kaci was fabulous. It was a little cold next to the aircon. The vegan rainbow lasagne was delicious 🤤

This is so good it has become a " go to" restaurant.

We went to Zizzi on the spur of the moment. Great experience and great food. Anna was especially helpful with suggestions from the menu and looked after us very well.

Food order accepted at 17:30, finally delivered at 21:30, pasta was very claggy, fries were hard, most likely due to sitting under a heater whilst awaiting courier, not an enjoyable meal at all. Contacted restaurant after 3 hours of waiting and our order was ready but had been awaiting a courier and we were unable to cancel order as restaurant had prepared meal so would have incurred full charge. Extremely disappointed 😞

Loved it, amazing food and staff were great (especially Anna).

Our waitress, Rosabella was really lovely x

I had the wagyu meatballs What consisted of three small meatballs on top of pasta with the tiniest amount of cheese.

Rosabella was very friendly and helpful and looked after us during our visit to Zizzi in Norwich.

A constant favourite for me and my friends. I had my usual Carbonara which didn't disappoint. Cocktails were delightful, only downside is I'm not a fan of the desserts but usually too full to bother. Will return soon for our girly catch up.

Sorry to say once again disappointed with the main course. The starter of garlic bread was fine tasty and hot. The main course though was not good. My pizza was quite cool and not much topping for the price. My husband had a pizza with king prawns and all I can saw they seemed very small for king prawns again not good value for the price. I unfortunately can't see us returning. A shame because it used to be a lot better.

Martha was great as our server and made us feel very welcome! Thank you Martha!

Ladies that lunch, had a lovely meal 😋 delicious and our waiter, Laurence so friendly and helpful. Thanks for a lovely dining experience.

Ordering 1 pizza took 2 hours and it was delivered vertically and completely crushed. It was stone cold and when we tried to call no one answered the phone. DO NOT ORDER FROM HERE!!!!

We were served by Jon who is an absolute credit to the business! He did everything he could to give us the best experience possible. Would not think twice about coming back!😁

John was an total gem. But it is dumb u have to join an email list to pay online. But still had a lovely meal.

Jon our waiter was amazing! Really made my birthday great!!!

Our food was very delicious this evening! Our waitress was very friendly and polite, the lovely Kaci! We would highly recommend.

Epic night great food great service from Jon

It’s Jon without the H - Absolute Legend

Jon looked after us fantastically, great sense of humour, impeccable service with a smile - thank you mate 👊

Great food and service as always Top work by John who looked after us 👌🏻

Jon was a great host and a top fella, warm and welcoming!

We love it at Zizzi in Norwich, we’ve been here a few times now and never had a bad experience! Kaci was our server and she was fantastic, lovely attitude and was great to speak to!

Fab place, fab food, shout out to the young lady who served us, Chloe was super smiley and helpful. Great place to eat.

chloe was a brilliant server, food got brought out super quick and it was extra fresh! me and my partner had a great time, definitely would go again

Our server chloe was amazing, she was very knowledgeable about the menu and was even able to give first hand recommendations on the Gluten Free options

Was an exceptional meal and service

Lawrence our server is a delight! Enjoyable meal, thank you

Chloe was an amazing server and very friendly. Food was excellent