Ask Italian in Norwich

Website says delivered at 21:25. The problem is that it’s now 20:52 and I didn’t get anything

Great meal and service. Hot and tasty. Reasonable price.

Literally just left the restaurant. The food was great but the service was AWFUL! For reference there was only about 4 tables in the whole restaurant about 2 to each table….not busy at all. We had to go up to ask for our plates to be cleared and ready for mains. No one asked how the meal was during our mains. After asking for the check TWICE cause she “didn’t hear me the first time” all the waiters were either on break for hours, sat down at the tables or on their phones just talking to eachother. She kept trying to give me excuses for the bad service with all this passive aggressiveness. When i went to the bathroom about 5 workers were there eating or on phones sat down in the open. Other customers in the restaurant were looking around to be served and pretty sure left after starters. The lack of basic service was shocking, do yourself a favour and go Bella Italia across the street…..I being serious!

Usually take my disabled mum here who’s in a wheelchair. I dont know if they have new staff but we were treated disgustingly on our last visit. We mainly go for drinks as the food isn’t great. But we won’t be back again.

Our waiter Ludouit was amazing! He got our table humour and nothing was too much hassle when ordering. All the staff were very friendly and the food was really good!

Ludout was the best server and was very accommodating to us all! Made us laugh all night

Very good service lovely meal thank you ludouit top man 👍

Had a very nice meal, Ludo was a fantastic server and can’t wait to come back

Food was perfect, service was fast and ludouit was a great waiter

Amazing food, fantastic service. Big thanks to Lundouit you were the best! Efficient, welcoming and a joy to have serve out table :)

Lovely meal as always, ludouit helped us with my partners nut allergy and provided clear information about each dish, would highly recommend.

Ludouit served us and was great, food was good and it was a nice evening!

We were very warmly welcomed by Ludouit and we were given a refreshing complimentary lemon drink on arrival. The food was delicious and fresh, definitely worth the wait. We will be returning :)

A lovely place for family with good food that suites every taste bud. A special appreciation to Lean for the excellent service that made our dining experience very special.

Fast and pleasant service, decent food, nice atmosphere

I have eaten in loads of Ask Italian Restaurants before, so knowing what to expect I booked a table for my son and I to have dinner after going to the cinema. I wanted to write this review to give a shout out to our waitress Annie. So friendly, chatty, helpful and a laugh. My son, who is equally chatty, wanted me to "write a report" about her 😂. Food was the usual Ask Italian standard but the service was absolutely on point. It really did make such a refreshing change to have a server really engage and have a laugh with. Thanks Annie!

All great as it usually is!! Will keep coming back!

Georgia our server was absolutely brilliant! Calm, friendly,lovely with the children and very attentive.Please pass on our thanks to her,she is great at her job and a good role model for other staff. Food was ho t and delicious. Will definitely recommend.

Fantastic vegan options, with more being added every time I visit Ask 🌱

The complimentary lemonade was nice. 45 minutes after ordering, went to ask how long the food would be as we had a theatre booking (reservation at 6pm, theatre at 7.30). Just before 7, the waitress advised that it would be around 15 minutes, they hadn’t started cooking it. We said we couldn’t wait. It then changed to 10 mins, 5mins and then, as we got up to go, it was in the oven! Zero confidence at this point. If your kitchen is backed up, you should perhaps advise diners that there will be a longer wait for food. Won’t be returning any time soon.

Visited on Saturday lunchtime. We were quick to get a table but the staff seemed overworked and surly. Service was very poor, we waited 20 minutes for anyone to take our order. First course was equally slow. When a cheese fondue arrived it has sat cooling so long it was lukewarm and congealed. The drinks were served with grubby glasses that hadn't been properly washed. Possibly just a bad day and they may have been temporarily understaffed, but generally a bad experience.

I have online booked on Thursday. I booked on Saturday at 5pm for my husband's birthday. We turned up at 5. Guess what, one of your colleagues kicked us out no reason! She said tables full and booked full. Hold on I have booked for at 5pm. She need deal her attitude. We go home and thank you for nothing also I want do it for my husband. I think I maybe not going there again because of the attitude.

Great attentive service. Bar staff crashing bottles into the bin constantly was very annoying. Starters of sizzling prawns very poor. Main of beef ragu was good. Dessert of tiramisu was terrible

we visited on 30 september in the evening and had a lovely chill meal, food and drinks were lovely and service was fabulous too. didn’t get the girls name but she had brown hair so lovely and accommodating thank you for making us smile :)

Our waitress was exceptional. We had 2 people with us who were both dairy and gluten intolerant and her explanation about all the food dishes was brilliant. Highly recommended.

The service was so bad and we are two they will us to sit in small table even though they were so many empty sits + the food wasn’t even worth a try and thanks the service was so racist

We celebrated a birthday thrre today and received the best service ever.

I am coeliac, Leanne our server couldn’t have been more friendly. She was incredible, knowledgable and extremely welcoming and made sure I was happy with all of my dietary requirements. Gluten free pizza base was delicious! Absolutely perfect experience!

Ludovit was a brilliant waiter attentive and good humoured. He was very helpful with choosing gf options bringing both their gf menu and their allergy book. Nothing was to much trouble

Well - let me start with I love Italian food and in the past loved ASK Italian. In arriving yesterday we were met with snotty ‘greeter’ demanding I move from the doorway (queue) despite being to one side and giving passage to people already. Then asked if I have a reservation because they are very busy and no tables inside. Practically telling me to go away.. but we were happy to sit outside. Despite the whole top floor unused - as it always is. Never had such a poor greeter who by the way had her personal phone hanging out her back pocket which in my opinion is unprofessional. When the food arrived a child’s meal came covered in salt. When politely asking for it to be made without added salt we were met with confused faces as if it was strange to ask for such a thing… not sure 1year olds should be having excessive salt personally. But in the end fresh plain food was made. Issue resolved. As we thought the experience was ending a horrid beetle appeared at our table and was all over the table… I get we were outside so not giving blame here but it certainly didn’t add to the experience… do I mention that non of the tables outside seem to be stable and wobble really badly.. oh I did. Not heading back to this one… all the best..

Food and as great and the service by Ludouit was exceptional.

Absolutely fantastic, great food and service. Ludouit was a great waiter this evening, one of the best we have had when visiting Ask Italian.

Absolutely first class service from the wonderful Freya. FIRST CLASS

The starter was bland. At a time when tomatoes are excellent the tomatoes on the starter were bland. The buratta was balnd too. It needed for your ingredients to be tasted for their quality and flavour.

Absolutely annoyed, we visited to celebrate my daughters 17th birthday as it’s her favourite restaurant, drove all the way from Lowestoft (an hour away) only for the restaurant to be shut because something wasn’t working! No one had the decency to call us or even email us to explain that they could not honour our booking. 2 hours drive (an hour each way) parking and fuel for a wasted trip. Not sure I will be coming again! The guy in the restaurant didn’t even apologise, just said that they were closed, and I did explain that we had booked! Really not happy at all.

So for me this was a disappointing experience. My heart was set on lasagne ...but none to be had as had run out ! My caeser salad was v mediocre...chicken tough & no trace of anchovies ; heavy on the croutons. My dining companions seemed to enjoy their mains but were disappointed that several of the dessert options unavailable. Would I return ? NO. However service was good tbh.

Our waiter Ludovit was fantastic. Didn't over stay their welcome, spoke clearly, was funny and took care of our food quickly! Thank you, Ludovit!

Ludovit was very accommodating to me and my allergy (gluten). Would recommend ASK Italian Norwich to anyone. The food here is delicious!

Went on a Saturday evening. If it wasn't for Annie the lovely waitress it would of terrible. The manger needs to stop prancing around trying to show off to the male customers. If you smiled it would help. Annie thanks for saving the meal, your attitude was great, you were so bubbly and nice and it was a pleasure to be served by you.

Long time since we visited one. Great pasta lunch

A very nice family meal at Ask Norwich. Excellent service from our waitress

Amazing service from Ludouit, very attentive and helpful-we will definitely come back!!

Ludouit was amazing! provided excellent service and was very friendly

Had the best time with Ludouit, he provided excellent service and the food was great!

Ludouit was brilliant!! So helpful and friendly. Service with more than a smile 😊

Lidouit was a fab waiter, very friendly and efficient. Great service. Thank you

Ludovid was amazing and we had excellent customer service from him, he was very informative & accommodating with a friendly manner.

Very impressed with the service. The food was good, just as expected, but the reason for this review is that our waitress, Leanne, went above and beyond to make our experience great. We had a toddler with us, and Leanne did everything possible to help make things easy and enjoyable. I hope she gets the recognition she deserves.

My husband and I had the best afternoon lunch here, the food was absolutely fabulous 😋😋 we had squid in batter with lemon & mayo and tomatoes & mozzarella with rocket, really lovely starters, for main I had crab & prawn ravioli with a hint of chilli gorgeous sauce with it !! My husband had sea bass with sliced potatoes & veg, followed by a chocolate bomb my husband said was absolutely gorgeous !!! I had lemon tart 😋 all our food was delicious, accompanied by a glass of wine each, the lady & man who served us were both fabulous extremely friendly & very helpful, we will definitely be going again 😀

The staff were incredibly accommodating and welcoming, creating a warm atmosphere. The food was wonderful and I would love to go again!

Great food, I get the fiery Calabria di Capra every time and it’s too good! Always coming back here just too good

Fast service, great food and friendly staff

Restaurant is very nice in summer with a big open area to sit outside. Great service, very nice and genuine people :)

We stopped by this restaurant on the way home from our holiday. The food was absolutely delicious both myself, husband and our two children loved the food. The lady who served us was lovely. Sadly I can’t remember the name as this was a couple weeks ago now but she was so friendly, accommodating and patient with our little ones.

Service was ok, food hot but have had better here, was quite dry

Terribly understaffed, waited an hour and ten minutes for our food. Staff pretty much ignored us due to number of customers. There also seemed to be an argument between management and chefs. Not a nice atmosphere. Pizzas were tasty, however the wilted, dressing soaked salad was nasty. Our waiter was polite and tried his best.

Fast service and good food. I had pizza margherita and my daughter had the spagetti bolognese. The pizza was divine. My daughter enjoyed her spaghetti, but personally I believe the bolognese sauce needs a little bit of improvement. It was quite thin and brownish colour which is not at all appealing. Maybe some fresh qualitative pan fried tomatoes will do the trick. The staff were lovely and the ambience superb! Bravo for the lemonade, really nice indeed.

Excellent food and very friendly and helpful staff

Amazing food and service. Annie was welcoming, attentive and efficient - thank you, we really enjoyed our evening.

Had a great meal at Ask Italian in Norwich, our waitress Annie was amazing, so attentive and fun and made the whole experience an absolute pleasure. Would definitely come back. Thanks Annie for a great’s evening ❤️

An amazing visit for a pre theatre meal. Friendly and speedy service from the staff with a great sense of humour. We were served by Harry and Anth who did an amazing job!

First experience of ASK, kind service and food came promptly. 100% would recommend

Beautiful restaurant, excellent service. Ludovit was so friendly and made sure we had everything we needed. Food was amazing. Would recommend

Our service from Ludovit was amazing! So friendly and welcoming and went the extra mile for us 😊best server i’ve had in this restaurant!

My girlfriend is a coeliac and the catering + service was exceptional. Thanks to Harry and his team we will be coming back more frequently as the gluten free options were amazing .

Ludo was a lovely waiter and the food was great. Lovely atmosphere :)

We had a great time at Ask Italian, dinner was delicious, service was friendly and speedy. Our lovely waiter Ludo made the experience even better!

Ludo was very lovely, great service and experience :)

Loved the mushroom pappardelle!! Service by Ludo was amazing, such a funny and attentive waiter!! Definitely will be returning on our next trip to Norwich 😁

What a fantastic experience at Ask in Chapelfield! Ludo was extremely attentive, kind, ready to help us with anything, and above all, professional- just like all of the staff! Delicious food, fast service and gorgeous espresso martini’s in particular. We will definitely be returning!

As a family with three individuals on the autism spectrum we have always found something that my youngest, and pickiest eater, will eat. We have no problem here.

Great food and service, will definitely come again. Shame about the buckets catching water from the leaking ceiling.

Food was very nice although we did order a garlic bread that came after we had finished. However, it was my birthday and they were happy to bring my cake out with plates. A very pleasant evening.

Excellent service, very attentive waitress. The food is excellent too. Will go again.

Aiden and Ludo were such good waiters, they were super quick and extremely hospitable. Super friendly service and super kind! Great service, I will be coming back soon! 😁🇮🇹

Thank you so much Aiden and Ludo, perfect service and a lovely meal

Aiden and Ludo were amazing servers

Aidan and Ludo were very friendly and gave us great service

Didn't even get to the food. I would review the service but there wasn't any!

Despite being mid July on a Tuesday lunchtime Not allowed to sit and eat outside and a 45 minute wait to order due to lack of staff

What can I say,three lovely girls doing a grand job under pressure but still giving excellent service with a smile and a chat,pizza was top notch ,the chefs were cracking,well done credit to Ask Italian Norwich.

such a warm welcome and superb service! thank you Ludouit for making our meal even better! 😀

Had a great experience at ASK before the theatre today with perfect service from Ludovit. Kids loved their pizzas and ice creams and we enjoyed Pollo Milanese.

Very enjoyable evening. Haven't been for a while. Will go back again soon I think.

We were greeted by lovely staff and sat down within 5 minutes of arriving, we were served by Leanne, who made sure we were seen too, even down to making sure we had extra serviettes, food arrived very quickly even though as it was busy, Leanne had an amazing attitude towards serving us and gave us one of the best customer service experiences we’ve ever had. Thank you for the amazing food, and thank you Leanne for the amazing service and hospitality

Very lovely meal, great service x x

Outstanding customer service, especially from Ludouit Delicious food and great atmosphere

Our waiter Ludovit was super friendly and really helpful. Great experience ☺️

Soooooo good!!! Only my second visit here and brought mum along too. This time having the Burrata and Panceta Corbonara (so wish I could have posted the slo mo of the parmesan) Ludo was a wonderful host, very charming, polite and clearly a hard worker of the Ask team. If I could give more than 5 stars I would - and this is even before we had desert 😂

We had Ludo as our waiting. Was really accommodating and helpful. Great food

Very good and attentive service and good food as usual.

Was turned down for a table of 3 before 20:30 whilst there was still people eating at the restaurant and google says it shuts at 21:30! If that’s not the case then update your google info

The waiter Ludouit was very persistent and was helpful.

Harry looked after us well during the meal, he was helpful when deciding what to order. The food was good and great portion sizes.

Ludouit was very friendly. Amazing service from all staff.

Good for as always. Our waiter, Ludo, was excellent. Nothing was to much trouble and he great with the children. We took some pizza home and he even put little pots of the garlic sauce and honey in there as he knew my daughter loves it. He’s an asset to Ask Norwich.

Amazing service, lovely waiter came over to check on us. Didn’t feel rushed at all and food was lush.

Our granddaughter had taken us to Ask Italian for a Father’s Day treat. We had excellent service from a lovely young lady, she was really attentive but not over powering. And the food was delicious, as always. Great atmosphere. It was my Husband’s first time at Ask Italian and he was very impressed gave it 10/10

Superb service from the team, especially Vivien. My granddaughter has numerous food allergies and everybody went out of their way to ensure she got suitable food cooked just for her. Thanks

We've been served by Leanne at Norwich ASK many times. Always friendly, nothing is too much. In this industry it's hard to find someone of her level. Deserves a pay rise.