Ask Italian in Norwich

Went on Friday afternoon during the Christmas school holidays. There were 5 of us 3 adults and 2 small children. It was busy and it took around 40 minutes to get our food. When the food arrived my food was luke warm. We asked for a jug of water and it never arrived. The staff were friendly but it cost £130 for 2 starters, 2 children's meals, 3 mains, 1 side and a round of soft drinks. I think this is very expensive for some pasta and children's pizza

I've not eaten at Ask for about 7 years. The last time I ate at one was in Lincoln, but it was the worst service I've ever had and swore never to go back. My wife however wanted to go so I thought why not! Looked at the menu outside and fancied the new Christmas pizza. After a short time the waiter came over and asked if we were ready to order, we handed him our menus and he noticed a table was leaving and he literally walked off! When he came back my wife ordered first and when it came time for me there was NO turkey..so the pizza was off the menu. I rushed and ordered a meatball dish, what turned up was a rigatoni pasta dish with 4 tiny meatballs in a tomato sauce where underneath was a clump of red peppers and red onions. £36 that cost me including my wife's, which isn't lots of money, but I expected more. Not sure what's happend in all these years, maybe I should of left it at a Lincoln and learnt my lesson.

Well let me tell you about this one! First impressions were good with our lovely host Zara (sorry if I got that wrong I am bad with names) taking us to our table! Positive start at a restaurant getting a table! We got cozy and let me say, the atmosphere in this restaurant was electric!!!! Have you ever watched WWE and seen Dwayne “the Rock” Johnson walk out after a return back to the ring? Well this is what it felt like! It was a magical place! More magical than Disney land! We was then introduced to Harry who was our waiter tonight. He was very welcoming, friendly and helped recommended meals for me and my friends to try! He was amazing! He even laughed at my Joke, which is a first!!! What did the fish say when it swam into the wall??? DAMN!!!!! Hahaha now this is funny! But honestly everyone was really good and helpful and friendly and the food was very good too! Italian food is amazing and this is a good place to visit especially if you’re out in town doing a bit of shopping! Well done team, give yourself a big pat on the back, whoooop whooop!

Great food, friendly service from Dan. Will definitely go back and recommend.

Decent food, friendly staff even on a busy shift

Had another fantastic family meal at the Norwich restaurant. Right from the moment we were welcomed in the staff were helpful and understanding especially with my intolerance. They slightly adapted something on the GF menu for me and also could alter the chilli in a normal dish hubby ordered. I felt special not a nuisance and valued . I even managed to have a dessert too which is very rare when eating out . I can definitely recommend the three small desserts on the GF menu really delicious. All food was cooked perfectly and staff were attentive but not intrusive. We will certainly be returning as we always have a great experience. Thank you to all the staff.

We went for a family birthday celebration. There was 7 of us in total and it was a busy night. The service was next level and the food was amazing! My mum is a fussy eater and the dish she was going to have was off the menu. But they adapted a meal for her with no trouble at all. They were all so friendly, the atmosphere was great and we can’t wait to go again! Our waiter was Luci and he made sure we all had a fantastic time!

Zara, Luto and Harry are the dream team! 10/10 would recommend to a friend! Perfect with the kids and kept us parents entertained!

Tried the new Christmas pasta! Was worth trying though. Dan was absolutely lovely and gave us great service - always made sure to check in on us and brought everything so quickly! Made our evening very lovely :) merry Christmas!

Had a lovely meal here with my daughter after Christmas shopping. Great service from Ludo. Friendly and attentive.

Great customer service from Ludo today, and amazing food! Thank you very much, we will be back!

Lovely food and friendly, efficient service.

The food was great the staff was friendly can’t fault it really

Ludo was very attentive and ensured that my dietary requirements were well met, giving advice on alterations for dishes rather than missing out. With a dairy allergy I opted for a king prawn & crayfish pasta dish with a red sauce rather than the dairy alternative and it was amazing, hats off to the chef Ryan, it paired very well with the dairy free pesto doughballs. Thank you so much for being so helpful, 10/10 hospitality.

Ludovit was welcoming, attentive and and personable. We had a lovely evening, thank you

Very good service from ludo so kind and attentive will definitely be coming back

Was really good and will come back

Our waitress Leanne was superb, she was very attentive and friendly.

Big shoutout to Ludouit, he took very good care of us today and provided excellent service :))

Me and my Granny were served by Ludovit at lunch. Quite busy because of Christmas shoppers. Very friendly and happy to explain things to us when we asked. Food was really good and we left feeling full and sleepy. Love coming here!

Well done to Ludo for great service, we were well looked after 😄

Excellent customer service!! Ludo was great- thank you :)

Food was lacking flavour but our waiter Ludo was lovely

Leanne was very attentive and kind, good food and good service

Leanne was incredibly attentive and friendly. The food was delicious but the service made it 5 star!

Ludovit was lovely and the food was great

Very nice food and our server Ludovit was lovely, enjoyed our meal!

Had Ludovit as our server he was great.

Had a lovely lunch. Very Christmassy. Food was delicious. The waiter Ludouit was very efficient, polite and friendly and couldn’t do enough for us.

Great service by Ludouit Food was quick to come out and tasty

Nice place to eat, good food, good flavours

ludouit was an absolute legend, looked after us very well and really friendly guy

really lovely waiter served us today called ludouit at chapelfield ask italian. he was very well mannered, ameniable and nice.

we were served by ludouit, such a kind and attentive waiter. We felt very welcomed and a lovely evening out.

Ludovit was very friendly and gave great table service

Website says delivered at 21:25. The problem is that it’s now 20:52 and I didn’t get anything

Have been here a few times and the food is always tasty and enjoyable. Well decorated and nice atmosphere. Some great new choices on the menu - particularly enjoyed The Lemon as dessert. My main reason for posting though is to say how excellent the service was from our waitress Leeane. Huge smile, very welcoming and went out of her way to look after us - superb staff member!

Great meal and service. Hot and tasty. Reasonable price.

Literally just left the restaurant. The food was great but the service was AWFUL! For reference there was only about 4 tables in the whole restaurant about 2 to each table….not busy at all. We had to go up to ask for our plates to be cleared and ready for mains. No one asked how the meal was during our mains. After asking for the check TWICE cause she “didn’t hear me the first time” all the waiters were either on break for hours, sat down at the tables or on their phones just talking to eachother. She kept trying to give me excuses for the bad service with all this passive aggressiveness. When i went to the bathroom about 5 workers were there eating or on phones sat down in the open. Other customers in the restaurant were looking around to be served and pretty sure left after starters. The lack of basic service was shocking, do yourself a favour and go Bella Italia across the street…..I being serious!

Usually take my disabled mum here who’s in a wheelchair. I dont know if they have new staff but we were treated disgustingly on our last visit. We mainly go for drinks as the food isn’t great. But we won’t be back again.

Ludout was the best server and was very accommodating to us all! Made us laugh all night

Our waiter Ludouit was amazing! He got our table humour and nothing was too much hassle when ordering. All the staff were very friendly and the food was really good!

Had a very nice meal, Ludo was a fantastic server and can’t wait to come back

We were very warmly welcomed by Ludouit and we were given a refreshing complimentary lemon drink on arrival. The food was delicious and fresh, definitely worth the wait. We will be returning :)

Very good service lovely meal thank you ludouit top man 👍

Ludouit served us and was great, food was good and it was a nice evening!

Lovely meal as always, ludouit helped us with my partners nut allergy and provided clear information about each dish, would highly recommend.

Amazing food, fantastic service. Big thanks to Lundouit you were the best! Efficient, welcoming and a joy to have serve out table :)

Food was perfect, service was fast and ludouit was a great waiter

A lovely place for family with good food that suites every taste bud. A special appreciation to Lean for the excellent service that made our dining experience very special.

Fast and pleasant service, decent food, nice atmosphere

I have eaten in loads of Ask Italian Restaurants before, so knowing what to expect I booked a table for my son and I to have dinner after going to the cinema. I wanted to write this review to give a shout out to our waitress Annie. So friendly, chatty, helpful and a laugh. My son, who is equally chatty, wanted me to "write a report" about her 😂. Food was the usual Ask Italian standard but the service was absolutely on point. It really did make such a refreshing change to have a server really engage and have a laugh with. Thanks Annie!

All great as it usually is!! Will keep coming back!

Georgia our server was absolutely brilliant! Calm, friendly,lovely with the children and very attentive.Please pass on our thanks to her,she is great at her job and a good role model for other staff. Food was ho t and delicious. Will definitely recommend.

Fantastic vegan options, with more being added every time I visit Ask 🌱

The complimentary lemonade was nice. 45 minutes after ordering, went to ask how long the food would be as we had a theatre booking (reservation at 6pm, theatre at 7.30). Just before 7, the waitress advised that it would be around 15 minutes, they hadn’t started cooking it. We said we couldn’t wait. It then changed to 10 mins, 5mins and then, as we got up to go, it was in the oven! Zero confidence at this point. If your kitchen is backed up, you should perhaps advise diners that there will be a longer wait for food. Won’t be returning any time soon.

Visited on Saturday lunchtime. We were quick to get a table but the staff seemed overworked and surly. Service was very poor, we waited 20 minutes for anyone to take our order. First course was equally slow. When a cheese fondue arrived it has sat cooling so long it was lukewarm and congealed. The drinks were served with grubby glasses that hadn't been properly washed. Possibly just a bad day and they may have been temporarily understaffed, but generally a bad experience.

I have online booked on Thursday. I booked on Saturday at 5pm for my husband's birthday. We turned up at 5. Guess what, one of your colleagues kicked us out no reason! She said tables full and booked full. Hold on I have booked for at 5pm. She need deal her attitude. We go home and thank you for nothing also I want do it for my husband. I think I maybe not going there again because of the attitude.

Great attentive service. Bar staff crashing bottles into the bin constantly was very annoying. Starters of sizzling prawns very poor. Main of beef ragu was good. Dessert of tiramisu was terrible

we visited on 30 september in the evening and had a lovely chill meal, food and drinks were lovely and service was fabulous too. didn’t get the girls name but she had brown hair so lovely and accommodating thank you for making us smile :)

Our waitress was exceptional. We had 2 people with us who were both dairy and gluten intolerant and her explanation about all the food dishes was brilliant. Highly recommended.

The service was so bad and we are two they will us to sit in small table even though they were so many empty sits + the food wasn’t even worth a try and thanks the service was so racist

We celebrated a birthday thrre today and received the best service ever.

I am coeliac, Leanne our server couldn’t have been more friendly. She was incredible, knowledgable and extremely welcoming and made sure I was happy with all of my dietary requirements. Gluten free pizza base was delicious! Absolutely perfect experience!

Ludovit was a brilliant waiter attentive and good humoured. He was very helpful with choosing gf options bringing both their gf menu and their allergy book. Nothing was to much trouble

Well - let me start with I love Italian food and in the past loved ASK Italian. In arriving yesterday we were met with snotty ‘greeter’ demanding I move from the doorway (queue) despite being to one side and giving passage to people already. Then asked if I have a reservation because they are very busy and no tables inside. Practically telling me to go away.. but we were happy to sit outside. Despite the whole top floor unused - as it always is. Never had such a poor greeter who by the way had her personal phone hanging out her back pocket which in my opinion is unprofessional. When the food arrived a child’s meal came covered in salt. When politely asking for it to be made without added salt we were met with confused faces as if it was strange to ask for such a thing… not sure 1year olds should be having excessive salt personally. But in the end fresh plain food was made. Issue resolved. As we thought the experience was ending a horrid beetle appeared at our table and was all over the table… I get we were outside so not giving blame here but it certainly didn’t add to the experience… do I mention that non of the tables outside seem to be stable and wobble really badly.. oh I did. Not heading back to this one… all the best..

Food and as great and the service by Ludouit was exceptional.

Absolutely fantastic, great food and service. Ludouit was a great waiter this evening, one of the best we have had when visiting Ask Italian.

Absolutely first class service from the wonderful Freya. FIRST CLASS

The starter was bland. At a time when tomatoes are excellent the tomatoes on the starter were bland. The buratta was balnd too. It needed for your ingredients to be tasted for their quality and flavour.

Absolutely annoyed, we visited to celebrate my daughters 17th birthday as it’s her favourite restaurant, drove all the way from Lowestoft (an hour away) only for the restaurant to be shut because something wasn’t working! No one had the decency to call us or even email us to explain that they could not honour our booking. 2 hours drive (an hour each way) parking and fuel for a wasted trip. Not sure I will be coming again! The guy in the restaurant didn’t even apologise, just said that they were closed, and I did explain that we had booked! Really not happy at all.

So for me this was a disappointing experience. My heart was set on lasagne ...but none to be had as had run out ! My caeser salad was v mediocre...chicken tough & no trace of anchovies ; heavy on the croutons. My dining companions seemed to enjoy their mains but were disappointed that several of the dessert options unavailable. Would I return ? NO. However service was good tbh.

Ludovit was very accommodating to me and my allergy (gluten). Would recommend ASK Italian Norwich to anyone. The food here is delicious!

Our waiter Ludovit was fantastic. Didn't over stay their welcome, spoke clearly, was funny and took care of our food quickly! Thank you, Ludovit!

Long time since we visited one. Great pasta lunch

Went on a Saturday evening. If it wasn't for Annie the lovely waitress it would of terrible. The manger needs to stop prancing around trying to show off to the male customers. If you smiled it would help. Annie thanks for saving the meal, your attitude was great, you were so bubbly and nice and it was a pleasure to be served by you.

A very nice family meal at Ask Norwich. Excellent service from our waitress

Amazing service from Ludouit, very attentive and helpful-we will definitely come back!!

Ludouit was amazing! provided excellent service and was very friendly

Had the best time with Ludouit, he provided excellent service and the food was great!

Lidouit was a fab waiter, very friendly and efficient. Great service. Thank you

Ludouit was brilliant!! So helpful and friendly. Service with more than a smile 😊

Ludovid was amazing and we had excellent customer service from him, he was very informative & accommodating with a friendly manner.

Very impressed with the service. The food was good, just as expected, but the reason for this review is that our waitress, Leanne, went above and beyond to make our experience great. We had a toddler with us, and Leanne did everything possible to help make things easy and enjoyable. I hope she gets the recognition she deserves.

My husband and I had the best afternoon lunch here, the food was absolutely fabulous 😋😋 we had squid in batter with lemon & mayo and tomatoes & mozzarella with rocket, really lovely starters, for main I had crab & prawn ravioli with a hint of chilli gorgeous sauce with it !! My husband had sea bass with sliced potatoes & veg, followed by a chocolate bomb my husband said was absolutely gorgeous !!! I had lemon tart 😋 all our food was delicious, accompanied by a glass of wine each, the lady & man who served us were both fabulous extremely friendly & very helpful, we will definitely be going again 😀

Fast service, great food and friendly staff

Great food, I get the fiery Calabria di Capra every time and it’s too good! Always coming back here just too good

The staff were incredibly accommodating and welcoming, creating a warm atmosphere. The food was wonderful and I would love to go again!

Restaurant is very nice in summer with a big open area to sit outside. Great service, very nice and genuine people :)

We stopped by this restaurant on the way home from our holiday. The food was absolutely delicious both myself, husband and our two children loved the food. The lady who served us was lovely. Sadly I can’t remember the name as this was a couple weeks ago now but she was so friendly, accommodating and patient with our little ones.

Service was ok, food hot but have had better here, was quite dry

Terribly understaffed, waited an hour and ten minutes for our food. Staff pretty much ignored us due to number of customers. There also seemed to be an argument between management and chefs. Not a nice atmosphere. Pizzas were tasty, however the wilted, dressing soaked salad was nasty. Our waiter was polite and tried his best.

Excellent food and very friendly and helpful staff

Fast service and good food. I had pizza margherita and my daughter had the spagetti bolognese. The pizza was divine. My daughter enjoyed her spaghetti, but personally I believe the bolognese sauce needs a little bit of improvement. It was quite thin and brownish colour which is not at all appealing. Maybe some fresh qualitative pan fried tomatoes will do the trick. The staff were lovely and the ambience superb! Bravo for the lemonade, really nice indeed.

An amazing visit for a pre theatre meal. Friendly and speedy service from the staff with a great sense of humour. We were served by Harry and Anth who did an amazing job!

Had a great meal at Ask Italian in Norwich, our waitress Annie was amazing, so attentive and fun and made the whole experience an absolute pleasure. Would definitely come back. Thanks Annie for a great’s evening ❤️

Amazing food and service. Annie was welcoming, attentive and efficient - thank you, we really enjoyed our evening.

Our service from Ludovit was amazing! So friendly and welcoming and went the extra mile for us 😊best server i’ve had in this restaurant!

First experience of ASK, kind service and food came promptly. 100% would recommend

Beautiful restaurant, excellent service. Ludovit was so friendly and made sure we had everything we needed. Food was amazing. Would recommend