Delivery
Pickup
Outdoor
The best restaurants serving Default food in Broadley Common, Epping Upland and Nazeing Epping Forest East of England
8 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1236 Opinions in 1 websites
unfortunately having now sent 6! e.mail complaints ot hed office and still njot having the courtesy of a reply I feel that I have to write a review about this branch. I have been a regular customer here pretty much since it opened. Now and again I have had cause to complain about the food being cold or waiting time. However, these have been minor. On the whole I have always been positive about this branch. Unfortunately I had the misfortune to visit her circa 2 weeks ago. As always I had the dates and steaks with my daughter. Occasionally we ask if we can swap the dessert for a mini pud and coffee (=no difference in price, in fact sometimes it works out cheaper). Never ever ever been a problem before until this night. Firstly there were barely any staff on. We were told due to school holidays sickness etc. I accept that it is common in a lot of restaurants in the holidays. Lady was very polite explained that she was very busy juggling everyone but would not be too long. Again we understood. We got our starters and mains which were delicious. Unfortunately after this it went downhill. We had to ask twice for someone to take our dessert order. We explained re sometimes changing the mini pud and he said as he was new he would check with his manager. Again no problem at all. He came back took our order and after some considerable delay we finally got our desserts. After 20 mins or so we decided to ask for the bill. This is where it went catastrophically downhill. The lady waitress whom we had to go and find said that she could not put the mini pud through as till would not accept it. We explained that usually they just put through a standard pud off the menu. She then went to find her manager at 8.40. By 9.30 we had to ask 3 times bar staff and other waiters what ws going on. We are both NHS workers coming off a 14 hour shift and wanted to get home. Eventually a very bolshy little man who I assumed was the asst manager came over and very rudely argued that we had not waited 40 minutes (we had) but suspect we were forgotten. Then argued that "its a set menu for a reason" not for changing. We argued that this had never been a problem before and also queried why it had taken so long. He claimed to have been on the phone to the General Manager (Damien) for 20 minutes ??? Eventually he said he had corrected the bill but not to bother coming back if we dont like the service and if we want to alter the menu because apparently it is now under a new company and a new protocol (according to Damien) . What I find strange is why is this not noted on the menus, as I know we are not the only ones to sometimes change the pudding )as 2 customers also stated to us whilst we were waiting). They had also been waiting 15 minutes for their bill!. And also, if he knew about the change of company and protocol why did he not make his waiter aware of this. My daughter rightly said that their staff are clearly not trained correctly which he argued they are buit cannot be as even he did not appear to know about this so called new company or protocol. SO AFTER SENDING IN 6 COMPLAINT E.MAILS TO MILLER AND CARTER STILL NO REPLY WHICH PROVES THAT LOYALTY TO THIS COMPANY MEANS NOTHING. IN SHORT DONT GO IF YOU DARE TO ASK FOR SOMETHING OFF THE MENU OR IF YOU DARE TO CRITICISE HOW LONG YOU HAVE HAD TO WAIT OR YOU WILL BE BARRED!
15 Opinions in 1 websites
The course is absolutely fantastic and with the sun out our day couldn’t have been any better. The staff couldn’t have been any more helpful, what a great atmosphere, definitely coming back .
65 Opinions in 1 websites
My second visit to this coffee shop and it was identical to the 1st, my friend wanted to go it. It’s grubby, coffee weak and I couldn’t believe that for the 2nd time they closed the area I was sitting in around us to prevent others contained in the front, take about rushing you as they needed to clear up!
15 Opinions in 1 websites
Me and the wife pop in to have a look and stayed for food. We was made to fell very welcome the Service was excellent and the food was great we enjoyed it and we are taking the family back for dinner would recommend this restaurant to anyone *****
13 Opinions in 1 websites
We visit this restaurant frequently. It is by far the best Indian restaurant in the area. We have never had a bad meal here as the food is always delicious. The staff are extremely friendly and always welcome us with a smile and enquire how we are. The restaurant itself has a very relaxed atmosphere, is nicely decorated and spotlessly clean.