The best restaurants serving British food in Falkirk Central Scotland

We called in at Marks and Spencer’s cafe in the retail park in Falkirk today for a quick coffee. We didn’t sample any of the lovely rolls on offer but we had good coffee and biscuits. Only complaint the coffee mugs are big and we sat under a extractor fan and my husband was frozen. Otherwise very pleasant.

Got a black pudding supper and a haggis supper the chips were cold and had that much brown sauce the box fell apart . Phone down to be basically told if we were not happy don’t come back from the manager Don’t worry I won’t

It takes effort to get it so wrong! Simple order brought to the table by server who appeared to not want to be there, zero smile or any kind of expression. None of the basic social courtesy norms at all. Items thumped down on the table. Clear our custom was an inconvenience! Although ordered there was no milk for the coffee which was almost cold, the wrong jam was brought for my scone, the scone which the menu said came with butter came with no butter and no cutlery was brought to use. When I went to the counter to report this I was ignored until I actually had to say excuse me to gain some form of acknowledgement that I was standing there. From the other reviews it would appear my experience is not isolated. This is a management issue, there are clearly issues of staff training and supervision for what I have described above to have occurred which is a real shame. You can tell the cafe has had money spent on it, it is a lovely place which should be a destination. Unfortunately my experience has put me right off, I will not return to Klondyke, there are too many other garden centers with cafes that are friendly and polite and if I'm going to make the effort to drive to one of these places its going to be somewhare I feel welcome.