Topiary Restaurant & Coffee Shop in Falkirk

It takes effort to get it so wrong! Simple order brought to the table by server who appeared to not want to be there, zero smile or any kind of expression. None of the basic social courtesy norms at all. Items thumped down on the table. Clear our custom was an inconvenience! Although ordered there was no milk for the coffee which was almost cold, the wrong jam was brought for my scone, the scone which the menu said came with butter came with no butter and no cutlery was brought to use. When I went to the counter to report this I was ignored until I actually had to say excuse me to gain some form of acknowledgement that I was standing there. From the other reviews it would appear my experience is not isolated. This is a management issue, there are clearly issues of staff training and supervision for what I have described above to have occurred which is a real shame. You can tell the cafe has had money spent on it, it is a lovely place which should be a destination. Unfortunately my experience has put me right off, I will not return to Klondyke, there are too many other garden centers with cafes that are friendly and polite and if I'm going to make the effort to drive to one of these places its going to be somewhare I feel welcome.

Disappointing visit for lunch. We ordered a sandwich, cake and tea. Order taken by a friendly waitress. Tea and cake arrived in good time but we waited 20 minutes and still no sandwich. We mentioned this to another staff member but that obviously fell on deaf ears. Having finished the tea and cake we decided to have a refund for the sandwich. Our waitress advised a senior member of staff who only pointed us in the direction of the till. Not one apology was offered throughout our refund process. It was almost as if this was par for the course. All made more infuriating as we had spent £50+ in the garden centre.

stay clear , we were here for Sunday Lunch , the roast was good but alot let them down. poor service, dirty plates cold food .

This is the second review I’ve written for this restaurant this year. We went back again as the last visit was great. Once again the staff were efficient and friendly. The food was great though a wee bit too generous portions for us to finish… we’ll be back.

We treated a friend to lunch, ordered, coffees arrived, around 20 mins later before toasties arrived. By this time we had drank our coffees. My friend had requested brown bread, hers came on white. They took all 3 meals away, returned with 2 advising the other would arrive shortly. By this time the 2 other meals were cold. My hubby’s contained melted cheese, which by the time we got it had solidified. We were offered top ups for our coffees due to the delay. When returning with the final meal the waitress advised that the order for brown bread should not have been taken, as it wasn’t available! This waitress was not apologetic at all and failed miserably in providing anything near good customer service. I passed on feedback when setting the bill, the 3 ladies behind the counter were not in the least interested. On returning home I email to pass on my feedback, I didn’t even receive an acknowledgment. Poor, poor customer service, I won’t be back