The best restaurants serving British food in Pannal Harrogate Yorkshire and The Humber

I have just read the managers new reply. OMG, shocked. I think the tone and the fact that my mobility issue had to be on show for all to see is an insult. As we were offered a short low down bar stool as my wife has mobility issues. Lady who showed us in, then didn't seem happy we were not accepting the stools. She took us back outside to wait outside the door and told us we would have a long wait and asked us to wait until the table came free. NOT THE QUEUING PROCESS that was the problem. It was how we were spoken to and treated because we didn't accept what was offered. Lady talked to us like a school mistress, then pointed and was aggressive at one point all because i moved to look in the shop window and away from the queue point she had placed us at. We were not there to be spoken to like naughty school children, so we left. All because we weren't standing in the right spot outside, whilst only us were there. Raised with the manager who seemed to think her attitude was OK, as does the owners reply to my review, not exactly a professional reply, just excuses for poor customer service. Shame as I was taking my husband there for the first time and with a wedding in mind for an outfit, as it came highly recommended. Will be sharing my experience with others. My advice avoid as they might have great food, their customer service wasn't great, and the owners' reply is not accepting perhaps they got it wrong. DISAPPOINTING 😞

Hello We had breakfast at crimple earlier this week and it was just devine, the full English is the one to go for. Great food, Great staff, Great Location, Great parking what's not to like Paul

Absolutely terrific service , the food was very good quality and all the staff made us feel very welcome , the open fire was an added touch , loved the black swan

Food was an hour late , cold and missing ingredients. When I asked a waiter about the missing cheese from My Philicheese Steak sandwich he shrugged and said ‘it’s not my fault’ . Our waitress was surley from the start - possibly because the restaurant is so awful she must have been having a rubbish time. We received our drinks straight away and my father in law kept his tea to go with his food . Unfortunately, it was stone cold after the hour’s wait . 3 out of 4 of us ordered the Philicheese steak sandwiches and after waiting an hour for it , the steak was cold and there was no cheese. When we complained we were brought a cold slice of smoked cheese - when I said what about the other 2 people they almost ‘threw’ down a plate of 5 slices of this cheese. We pointed out that it was cold and should be ‘melted’ on the sandwich and also the wrong cheese entirely (I cannot stand smoked cheese and would never order anything with it in). The staff, including the manager were unapologetic and kept making excuses. As, by this time, we were in a rush to get to the cinema, we said we didn’t not have time to listen to their protracted arguments and excuses and we said we would pay for half the bill - which was more than we ate ! Awful awful place ! Don’t bother to go there !!