Delivery
Pickup
Outdoor
The best restaurants serving British food in Dunton Green and Riverhead Sevenoaks South East
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
96 Opinions in 2 websites
We visited this hotel to meet up with a cousin for a drink and then have dinner with my brother in law and his wife. We parked in the hotel carpark and didn't expect or notice any requirement for parking payment. On entering the hotel, we had to wait about 10 mins before any staff appeared. A bar person then appeared and we ordered drinks. We had a couple of drinks and then dinner for 4. A couple of weeks after our visit I received a Parking Penalty notice demanding £100 or £60 if paid within 14 days of the notice. As there were only 2 days left I paid the fine. Subsequently I contacted the hotel and explained that I had been given a penalty parking fine and they told me to email Parkingeye and ask for a refund. I didn't receive a reply from Parkingeye after 2 further emails, and then on closer reading of the small print on the PCN it stated that there would not be any refunds once the fine had been paid. I then contacted the hotel again and asked them to reimburse me. They refused to do so and again told me to contact Parking eye. So my drinks and meal have cost me £60 more than they should. All of this could have been avoided if the hotel staff either in the bar or the restaurant had checked if I had arrived by car and taken details of my Reg No. It seems as though they are quite happy to have non-residential customers fined for parking. Very poor service. To cap it all the food was mediocre and poor value. Needless to say I won't be going back.
6 Opinions in 1 websites
Very pleasant atmosphere, fair service, good food. Only downside is cost the ............£85 with incl. 3 glasses of wine
797 Opinions in 1 websites
Slow service, took ages for glasses to be brought for refill drinks 6 eating, 5 had carvery, 1 had the caramelised onion & shallot tart, took so long to come out 2 people had already finished their meal. Carvery: no lamb, no Mac & cheese, has to wait nearly 10mins for more gammon - server seemed annoyed we insisted we wanted the gammon. Ordered coffee - no milk!