Delivery
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Outdoor
The best restaurants serving British food in Harrow London
34 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

87 Opinions in 1 websites
Zero stars. Extremely overpriced for the quality of food served. Very rude manager and owner. They didn't have ingredients for anything we ordered in the cafe (and still took the order in the first place) and when casually asked "how come you have run out ingredients in the morning?", they rudely replied " It's none of your business" and insulted us into leaving the cafe. Highly recommend avoiding this place as they have no courtesy of treating customers with respect and instead make you feel like they are doing you a favour! There is another cafe next door called The Dolls House on the Hill which is much better from a price, quality and staff perspective!

68 Opinions in 1 websites
Terrible customer service. Food was nice but we had snacks and cocktails. Staff member asked us to Leave after we had been there for less than 2 hrs. Seemed more interested in the teenagers smoking shisha than adults who went for food and drinks. Wasn’t happy at all.

538 Opinions in 2 websites
I have visited this Costa coffee for the first time and experienced ableism. First of all the place is clean, music is not loud, the coffee was good. But technically the place is not disabled friendly for various reasons. First of all if you visit it with a wheelchair on your own you won't be able to pass/push the front door as it is very heavy and they cannot see you from the bar. I did not see a doorbell to ring for assistance either. Secondly the staff is rude and ableist. I have issues with my hearing (I can hear about 30% less than others on my left ear) and I couldn't understand the question regarding my whipped cream as the barista was standing far away and I faced with my left side a bit - was looking around. And I asked 3 times to repeat the question and she got frustrated and grumpy with me and I felt awful. Since I've paid already I didn't want to leave the place but I already have high anxiety due to my walking aid so anxiously tried to shift the conversation to a friendlier manner and say something nice about the Cafe itself. She did not reply, she just looked really angry and annoyed at me, so went to the table and drank my coffee. Multiple people arrived, they received smiles, greetings and nice service. I did not. Upon leaving I said thank you, have a good day, bye and they both acted like I don't exist. If you ever wonder why disabled people often don't want to leave the house, or why we have high anxiety - now you know. This whole experience made me feel worthless and even tho in the shop I went afterwards where the employees know me and always nice to me - it left a mark on me and my whole day has been ruined. I am a person too. I understand it can be frustrating if someone doesn't understand you but it comes with the job. You work with people. Patience is key. It's the most important part of customer service. I've been on the other side - I used to serve and manage people. I do know the impact on others. How could they not? I won't visit this place ever again and from now on I stop even placing orders through Uber Eats.