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The best restaurants serving British food in Brentwood West Brentwood East of England
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
99 Opinions in 2 websites
From the moment we stepped inside, I could feel the weight of disappointment settle like a dark cloud. The decor, desperately clinging to a bygone era, screamed for a total overhaul. It was as if time had forgotten this place, leaving it to slowly fade into obscurity. But the real heartbreak came when we tried to enter the conservatory. My husband, who uses a wheelchair, was forced to wait in awkward silence as staff scrambled to lay down a ramp—a ramp that should have been seamlessly integrated into the experience. The humiliation of being treated as an afterthought, rather than a cherished guest, cut deep. This may not be an issue for everyone, but for us, it was a glaring stain on what was supposed to be a special night. The menu was straightforward—two or three courses—but the food, while pleasant, lacked the magic we’d experienced in the past. The absence of any offer for additional sides, like vegetables, left us feeling overlooked. Yes, we could have asked, but should we really have had to? The glass of champagne, the supposed crown jewel of the evening, was a complete letdown, tasting more like a cheap sparkling wine. It was a bitter sip that lingered long after the meal. Service, too, was a shadow of what it could have been—hurried, inattentive, and devoid of warmth. And then, the final blow: the bill. We were charged for three three-course meals and two desserts, when there were only two of us. After pointing out the error, the revision still wasn’t correct. But my husband was eager to leave, so I paid, my heart sinking as I realized how badly we’d been overcharged. And to top it off, I’d left a tip, making me feel like a fool. I had specifically noted in our booking that this was a celebration of our 25th wedding anniversary—a milestone deserving of at least a small gesture, perhaps a candle or a special touch. But there was nothing, not a single acknowledgment of our special night. The lack of care and attention to detail left us feeling hollow. What was meant to be a joyous occasion was instead marred by disappointment and regret, a night that should have been memorable for all the right reasons, but was instead unforgettable for all the wrong ones.