The best restaurants serving British food in Southwell East Newark and Sherwood East Midlands

TERRIBLE - lack of advertised facilities and a manager who does not care there is an issue or how this might affect customers. Attended for a family meal. The establishment knew there was a baby in attendance (high chair in place and when ordering the manager even offered a small plate for the little one which was a nice touch).drinks arrived promptly and were nice. All downhill from here though unfortunately. Meals came but our daughter needed changing.my wife went to the “baby changing facilities” in the toilet to find there were non there. When she asked where they were the staff informed us that there weren’t any.no alternative option on a chilly December day. No explanation for lack of their presence. The only option to us then was to change our child in the car in the car park. When done we proceeded with our meal.beef a little dry but extra gravy was provided when requested (little provided initially).my wife’s lamb was tough. Veg mash and roasties tasty enough. The waitress apologised but we asked to speak to a manager after we had finished our meals and we were paying.when he came out I asked how long the baby changing facilities had not been in place.he advised that a child that was too heavy had been placed on the unit and it had broken. I pointed out that this did not answer my question and he said this was not relevant. To me if it was as a day or two - ok maybe they had not been able to do anything.after a few days though, the odd sign or when booking and knowing a child is with the party or seeing them on entry (as he had done here) inform the party.nothing of the sort happened or was attempted. The manager seemed to think it was for the parents to check on their facilities before attending.we knew they were supposed to have them, we aren’t sure how we are meant to be kept up to date on their lack of maintenance. It’s something we could not realistically be expected to be aware of. Looking at some other reviews it appears that others have had similar issues with these facilities around 6 months ago.given the managers refusal to discuss the time they had not been functional I can only assume it is a long standing issue which,from his attitude,I wouldn’t expect would change any time soon. Wouldn’t advise anyone with a small child needing such facilities to attend.i felt sorry for the staff as they apologised when the person who should have been apologising did not seem to care at all. The manager needs to reconsider how to deal with matters such as this as his response was disgusting and dismissive

It was nice and quiet when we visited (mid week) Friendly and a atmosphere when the clock tower bell sounded .

Called enroute to Newark for lunch . Great food and service but be warned ! The prices are very steep . A cheese and ham panini albeit served with fresh small salad and a few crisps is top price at just under £13 ! Add a small dessert and tea for a £21.65 total is way up their for what is basically a cafe and not a restaurant experience .